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Unanswered questions

15247 Threads
H
hammadedInsider Mini
asked in Razer Support
Razer Baraccuda x 2022 version microphone

just baught my new headset mentioned in title , so mic even showing in sounds setting and connected but not recording any voice not even a SIGN like its enabled and everything looks fine but no voice piccking up 

0
H
1 year ago
R
RugunikaInsider Mini
asked in Razer Gold & Silver
can't access 2-factor authentication and backup code.

help pls just want to use Razer Gold.

1
xCryptik
Vanguard
1 year ago
K
kredoneInsider Mini
asked in Razer Support
Razer HIDClass 6.2.6200.16547 and Microsoft OneNote Scrolling

I have a problem with OneNote and the way the screen scrolls with the mouse wheel. In all programs, other than OneNote, the mouse wheel scrolls at the default of 3 lines based on Windows settings. In OneNote, however, the mouse wheel will scroll about 20 lines. This doesn't happen in Word, Excel, Edge, Chrome, or File Explorer; just in OneNote. I just noticed I typed the HIDClass number wrong in the title and I can’t update it. It was 6.2.9200.16547 not 6200. I have Razer mice on all of my computers. I just got a new computer and I noticed OneNote wasn't scrolling abnormally so I tried to hunt down what is causing this. I thought maybe the Razer software was causing an issue so I didn't install any of it. Razer Inc HIDClass - 6.2.9200.16545 was installed on July 10, 2023, and OneNote continued to function as normal. Today, I ran Windows update and it installed the Razer Inc - HIDClass - 6.2.9200.16547 driver. It's not the Synapse software, just the driver. I opened OneNote and It is sc

0
K
1 year ago
geovalleyIndigo961
geovalleyIndigo961Insider Mini
asked in Razer Support
Raika pro ps5

Hello. Good day. I buy a Raika pro Ps5. I want to know if this headset has a 7.1 surround?? Tnx for the answer🔥

0
geovalleyIndigo961
1 year ago
PM1517121700264
PM1517121700264Insider Mini
asked in Mice and Surfaces
Viper mini help

My mouse has just come back from warranty but the back button has a loose problem that is not normal but the click still works and when my old mouse is made in china vs series PM and the one after the warranty comes back is made in thailand and I can't find its serial on the website because it doesn't have PM . Its back button is quite loose, not perfect like the old one (the one is faulty)

0
PM1517121700264
1 year ago
Signal-ms
Signal-msInsider Mini
asked in Razer Support
Activation code failure

My activation code is broken on the card and I can't tag two letters, what should I do?

1
FiszPL
Vanguard
1 year ago
APATITEMardiGrasever935
APATITEMardiGrasever935Insider Mini
asked in Audio
Монофонический звук

Hello! I want to find out the cause and solution of this problem:I bought a Razer Blackshark V2 X headset, when connected to a laptop, only the right earphone works.Monophonic sound is disabled in Windows settings. Sometimes everything becomes normal, and then the left bowl stops working again. I ask for help!☹️

1
FiszPL
Vanguard
1 year ago
A
A9aNa9AInsider Mini
asked in Razer Synapse
Renaming shortcuts

PLEASE let us rename shortcutsIt's possible to give a macro a name, thats great !! But it is not possible to do that with keyboard shortcuts. I should be able to create a note to remember what that shortcut does. How am I supose to remember every shortcut for every program ? What is : ] or S or , or 4 or / or Z or < ? “KEYBOARD FUNCTION ]” Please let me add a note that this shortcut is for increasing the brush size or whatever I intend it to be. If I would have my whole TARTARUS programed with shortcuts I would love to remember wich key does what. If I stop using a program for 2 months and come back to it I need to know what the button does, not what key its programed to

0
A
1 year ago
A
A9aNa9AInsider Mini
asked in Razer Support
Switching Profiles

Switching profiles automaticly doesnt even work 9 out of 10 times. The default profiles also dont work, when starting up it just loads my previous profile.I have to change all my razer devices one by one everytime I change program.Why can I not just change to profiles with one click ?When I click PS, all devices should switch to PS-Profile, when I click LR, all devices should switch to LR-Profile, When  I click MINECRAFT, all devces should change to MINECRAFT-profile. Its really annoying, especialy when switching back and forth from LIGHTROOM to PHOTOSHOP.  When switching, I have to change my mouse to another profile, then I have to change my Tartarus to another profile, then I have to change my Keyboard to another profile. Autoswitching doesnt work most of the time or Razer STUDIO hangs and doesnt change the colors. One-click Profile switching would help a lot. One click and all devices switch to that profile

0
A
1 year ago
L
LacennnnnInsider Mini
asked in Razer Support
Razer Ornata v3 X

Hello, the LEDs on my keyboard do not light up, while on the synapse application I test the different LEDs... Instead of having 11 quick effects, I only have 4 on the Razer Synapse version application 3.8.360.62814. Please help me!

1
FiszPL
Vanguard
1 year ago
networkretroCharmPink238
networkretroCharmPink238Insider Mini
asked in Razer Support
Cynosa Lite key spamming (RZ03-0274)

The Cygnosa Lite keyboard automatically produces letters on the screen without pressing a key - only the removal of the USB port ensures normal functioning. What's wrong with that? The problem doesn't always come up.Its a little annoying ;-)Version Driver : Razer Synapse : 20230704Razer Cortex : 10.7.9.0 

0
networkretroCharmPink238
1 year ago
Z
Z1T034Insider Mini
asked in Razer Gold & Silver
AEW Share and Win - AEW fight forever code: 85fa5cbaa95a

Use this invite code to get 10 entries to the draw: 85fa5cbaa95a

1
Panthagone
1 year ago
coolOrangeRedOPAL185
coolOrangeRedOPAL185Insider Mini
asked in Razer Support
I broke my headset activation code need help please

Hi, Razar, I accidentally damaged my activation code for the Kraken headset. Is there a way to get it ba

1
FiszPL
Vanguard
1 year ago
Z
zifjonInsider Mini
asked in Razer Cortex
launching trough razer opens roblox web instead of app

ive joined for the first time razer squads and i am testing the launching trough razer but when i launch roblox roblox loads and then opens the web page of roblox i am worried that it wont count the hours then

3
A
1 year ago
S
SarisHKInsider Mini
asked in Audio
damaged headset design

I purchased the Hello Kitty edition of kraken headset. And today the design just blew away with no reason.Is razer utilizing a real bad quality materials?Any idea if my product can be replaces or at least fixed?im sad and very disappointed.seems it will continue to get damaged little y little . everything else works perfectly fine is just the design.  

0
S
1 year ago
C
CrystalwitchGmrInsider Mini
asked in Razer Support
Razer Kraken mic not working

I’m so frustrated. I’ve spent the past like 2 hrs trying to troubleshoot why my mic isn’t working on my pc. I plug the adapter into the pc, The input works for sound but nothing registers under output & my mic won’t work at all

0
C
1 year ago
nexusTaupeGraytechno828
nexusTaupeGraytechno828Insider Mini
asked in Razer Support
left earbud not working on my Razer Hammerhead Tw earbuds

I got some earbuds from my grandpa and I'm hoping there is a way to get them to work, the right works fine, but the left one only responds to touch, and doesn't output audio, there is no visible damage to the bud or case, so I am hoping for the best. The case has been fully charged and in the audio app it showed both percentages of the buds, both being fully charged, I've already tried putting them in the case and re-pairing, but it brought no success. May I get some help with this?

0
nexusTaupeGraytechno828
1 year ago
mdodeadone
mdodeadoneInsider Mini
asked in Razer Support
Razor kraken tournament edition

Hello all. We're can I purchase if its possible replacement earcups and headcushon for the Razor kraken tournament edition. My current ones are split and headband is falling apart.  Thank you. 

0
mdodeadone
1 year ago
placeCarminePinkbest679
placeCarminePinkbest679Insider Mini
asked in Mice and Surfaces
cobra pro battery life problem?

Recently bought razer cobra pro.fully charged to 100%,  used it for about 10 hours in bluetooth mode. And the battery went down to only about 15%my setting was brightness 70, turned off smart dimming, turned off sleep mode etcIts saying to last 170hours in bluetooth mode.is my product normal? i want to know under what setting it can last 170 hours in bluetooth mode.    

1
Razer.Zionzedd
1 year ago
techPearlAquabyte550
techPearlAquabyte550Insider Mini
asked in Razer Support
Viper Mini registration issues

Hey guys, a friend gifted me a viper mini for my birthday and i’m unable to activate it with the serial number, i can’t register the product i also tripple checked the serial number, no issues there, how can i register it ?

2
Razer.Zionzedd
1 year ago
Mitchcss
MitchcssInsider Mini
asked in Keyboards
Diablo IV 4 Ornata V3 "action" keys do not change color

When I start Diablo IV 4 my keyboard turns Red, which means that it’s seeing my keyboard.  But when I enter the game, my action keys (1-4 and spacebar) do not change color.  My Son has the Cynosa and his keyboard does.  I checked his settings and they seem all the same as mine.  Do I have something wrong?  Or is it that the Ornata does not have that capability?Thanks for the help!

0
Mitchcss
1 year ago
Fil144
Fil144Insider Mini
asked in Razer Support
Mechanical damage to Razer Barracuda

I have a problem with my Razer Barracuda headset. I am extremely satisfied with the quality of sound and I love the function to switch between BT and USB-C Dongle, however I might have bought a piece with mechanical issue. The left ear piece is very loose (compared to the right one), probably not screwed properly inside (within the head frame). This means that by using, the whole ear piece is wiggling to the sides and plastic started to break and fall off where the ear piece supposed to rotate. It’s extrmely frustrating as the Retailer shop I bought this headset from denied my warranty claim and said I did this myself. I have these only for 6 months and have them on the stand, they never fell to the ground as I am extremely cautious with them. It’s a shame 200+ Euro headset will eventually fall appart - I assume the earpiece will break totally and it’s just a matter of time. Does anyone have similar experience? Thanks for any thoughts or pointers.

2
Fil144
1 year ago
BuckAhRue
BuckAhRue
asked in General Discussion
Why Does This Place Feel Like a B Horror Movie?!

Why does the Razer Insider Support Forum have that nasty grimy back alley feel, where you have to run off strays & burglars from your threads and the cops are on the mafia’s payroll?!Every time I visit this forum I feel as though I’ve just stepped into a horror movie, and it’s going to have that BS Alfred Hitchcock ending.Where is the actual “support” ?Are there any legit Razer Technicians who frequent this forum who have legit answers?Why are we wallowing in each other’s pain, sorrow, and confusion? Yet, there doesn’t seem to be a way...When will this madness end? *** Spoiler Alert *** We are the tech support… “You can checkout any time time you like…But you can never leave...” *Evil Karn 9 begins playing… All 29 minutes and 35 seconds* “Welcome back, my friendsTo the show that never endsWe're so glad you could attendCome inside! Come inside...” 

1
dekades
1 year ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support
Where is the support in this forum?

Where is the support on this forum? Why i haven’t contacted with any offical razer support employee since yesterday? My mouse is literally dead and i can’t do my work because of it. I want live chat support right now, this is ridiculous!! ‘’For other issues, please hit up anyone among @Razer.Caziel @Razer.Speedcr0ss @Razer.GuitarScar @Razer.Xenon. They will be delighted to assist you.’’  Can someone please read this thread and help me?  

3
dekades
1 year ago
hawkyrious
hawkyriousInsider Mini
asked in Audio
Does Razer Barracuda 2022 allow to add a detachable microphone to replace the integrated ones?

To make this post clear, i am wondering if the Barracuda allow a detachable mic, not the barracuda XSince the barracuda 2022 don’t bring any mic to attach to the headset (due to already incorporate them into the speakers itself), i was wondering if adding a detachable mic to the audio 3.5 jack would work and allow the possibility to use it occasionally while gaming.I don’t mind if the microphone is razer brand limited, as long as the possibility exists, i would be fine purchasing the microphone aside with the Barracuda 2022 (again, talking about the barracuda, not the X edition)

0
hawkyrious
1 year ago

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