Just purchased this new Razer Blade 17. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. Whenever I plug in a monitor, NVIDIA control panel shows Optimus as the active graphics adapter. And the NVIDIA GPU becomes disabled and I'm unable to select. See screenshot.
I just used the Razer BIOS updater and updated the EC as well.
Model: (*Omitted)
Any help is greatly appreciated!
Blade 17 - external monitor via USB-C/Thunderbolt 4 not working
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Userlevel 1
Damn, which I knew that before I shipped back my unit...oh well
It also solved the problem for me but it would be better use the newest driver. When will Razer solve the Problem completly?
None of these downgrades seem to work for me? Am I missing something?
I've been doing a clean install of the graphics driver, and tried a few different versions....still no USB-C video from Thunderbolt 4 on the Razer Blade Pro 17..?
I've been doing a clean install of the graphics driver, and tried a few different versions....still no USB-C video from Thunderbolt 4 on the Razer Blade Pro 17..?
Reporting the same problem.
Blade 15 12800H + 2080ti.
Worked for a few weeks, with the exception that it only pushed the monitor at 120hz and not 240.
Then the usb dongle for my wireless mouse completely failed and is no longer recognized on any computer.
Then the monitor stopped being recognized unless I connected the dock to the USB Gen 3.2 Type C port (Q) on the other side.
Will open ticket soon. I really hope this is something that can be easily resolved. Beautiful laptop, but can't keep it with a Thunderbolt 4 port that isn't fully functional, per spec.
Blade 15 12800H + 2080ti.
- Connecting to the Thunderbolt 4 Chroma dock using the supplied Thunderbolt 4 cable (Right side, Port L, per the manual, I believe).
- 1080p monitor connected to the dock with a Thunderbolt-to-hdmi cable.
Worked for a few weeks, with the exception that it only pushed the monitor at 120hz and not 240.
Then the usb dongle for my wireless mouse completely failed and is no longer recognized on any computer.
Then the monitor stopped being recognized unless I connected the dock to the USB Gen 3.2 Type C port (Q) on the other side.
Will open ticket soon. I really hope this is something that can be easily resolved. Beautiful laptop, but can't keep it with a Thunderbolt 4 port that isn't fully functional, per spec.
uncleropeadope
Reporting the same problem.
Blade 15 12800H + 2080ti.
- Connecting to the Thunderbolt 4 Chroma dock using the supplied Thunderbolt 4 cable (Right side, Port L, per the manual, I believe).
- 1080p monitor connected to the dock with a Thunderbolt-to-hdmi cable.
Worked for a few weeks, with the exception that it only pushed the monitor at 120hz and not 240.
Then the usb dongle for my wireless mouse completely failed and is no longer recognized on any computer.
Then the monitor stopped being recognized unless I connected the dock to the USB Gen 3.2 Type C port (Q) on the other side.
Will open ticket soon. I really hope this is something that can be easily resolved. Beautiful laptop, but can't keep it with a Thunderbolt 4 port that isn't fully functional, per spec.
update - i'm an idiot, didn't see page two of this thread, rolled back the nvidia driver, everything works except the dead wireless mouse dongle, guess I'm going mouse shopping again...
Userlevel 7
- Razer Support
- 7596 replies
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1 August 2022
Update:
We have found that by updating to the latest NVIDIA driver (later than 512.33), the USB-C port will not work when connecting to an external monitor. Please check the following:
• The Blade 17 2022 | RZ09-0423x (both USB-C ports will not work).
• The Blade 15 2022 | RZ09-0421x (the USB C on the right side will not work).
• For QHD 240Hz SKU, which supports Advance Optimus (the "Manage Display Mode" option in the NVIDIA control panel will not be present).
Razer is aware of this behavior, and the Support Team is tackling this issue and currently communicating with our developers. Our workaround is to perform a display driver rollback to 512.33, the same version in the Windows update. If the rollback button is grey out, uninstall the current driver and perform a Windows update check.
We have found that by updating to the latest NVIDIA driver (later than 512.33), the USB-C port will not work when connecting to an external monitor. Please check the following:
• The Blade 17 2022 | RZ09-0423x (both USB-C ports will not work).
• The Blade 15 2022 | RZ09-0421x (the USB C on the right side will not work).
• For QHD 240Hz SKU, which supports Advance Optimus (the "Manage Display Mode" option in the NVIDIA control panel will not be present).
Razer is aware of this behavior, and the Support Team is tackling this issue and currently communicating with our developers. Our workaround is to perform a display driver rollback to 512.33, the same version in the Windows update. If the rollback button is grey out, uninstall the current driver and perform a Windows update check.
Razer.Speedcr0ss
Update:
We have found that by updating to the latest NVIDIA driver (later than 512.33), the USB-C port will not work when connecting to an external monitor. Please check the following:
• The Blade 17 2022 (both USB-C ports will not work).
• The Blade 15 2022 (the USB C on the right side will not work).
• For QHD 240Hz SKU, which supports Advance Optimus (the "Manage Display Mode" option in the NVIDIA control panel will not be present).
Razer is aware of this behavior, and the Support Team is tackling this issue and currently communicating with our developers. Our workaround is to perform a display driver rollback to 512.33, the same version in the Windows update. If the rollback button is grey out, uninstall the current driver and perform a Windows update check.
Did you see the post on page 2 of this thread? One user said they updated their bios and monitors work again with latest drivers. Anyone know if the BIOS update solution works with the Blade 15?
Razer.Speedcr0ss
Update:
We have found that by updating to the latest NVIDIA driver (later than 512.33), the USB-C port will not work when connecting to an external monitor. Please check the following:
• The Blade 17 2022 (both USB-C ports will not work).
• The Blade 15 2022 (the USB C on the right side will not work).
• For QHD 240Hz SKU, which supports Advance Optimus (the "Manage Display Mode" option in the NVIDIA control panel will not be present).
Razer is aware of this behavior, and the Support Team is tackling this issue and currently communicating with our developers. Our workaround is to perform a display driver rollback to 512.33, the same version in the Windows update. If the rollback button is grey out, uninstall the current driver and perform a Windows update check.
Oh also for the Blade 15 2022, for me the left side USB port works but only for 1 monitor. After I rolled back drivers I can get everything working again.
I have Blade 15 advanced model RZ09-0367, but nothing worked for me.
I tried nvidia drivers 512.15 and 512.95 no success.
Updated with Firmware Updater to v.14.1.53.1649, but still one monitor connected to thunderbolt 4 dock doesn't work.
If I turn off working monitor the other one still doesn't show the picture; still no signal. If I switch monitors USB-C cable still nothing changed.
What am I missing?
I tried nvidia drivers 512.15 and 512.95 no success.
Updated with Firmware Updater to v.14.1.53.1649, but still one monitor connected to thunderbolt 4 dock doesn't work.
If I turn off working monitor the other one still doesn't show the picture; still no signal. If I switch monitors USB-C cable still nothing changed.
What am I missing?
Thanks for answer,
but as I said, I have Blade 15 and I can't find any BIOS update for it.
but as I said, I have Blade 15 and I can't find any BIOS update for it.
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- Razer Support
- 7596 replies
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4 August 2022
Mack_
Thanks for answer,
but as I said, I have Blade 15 and I can't find any BIOS update for it.
Can you send me a PM including a photo showing the BIOS main tab so I can check your laptop's serial number and BIOS/EC firmware versions? Let's continue our conversation privately.
Razer.Speedcr0ss
I saw everyone's confirmation, and if you are referring to BudgeMagraw's post, that's right, there's a BIOS update for the Razer Blade 17 2022 (1.06) intended to fix different frequencies shown in the OS compared to the CPU spec and improve the CPU's performance. I added my latest post to let everyone know the progress of the investigation. The team is still working with our devs and accepting feedback/reports from our users since this can help Razer come up with a resolution to any reported issues from the community.
I don't know how or why but my BIOS version is on 1.07 16/02/2022?
P.S. I've done a system recovery a few times now, also have gotten an image from the support to flash a
USB with. That is the recovery that I'm using right now, but I saw that I don't have a razer icc anymore. and where the file should be is an razer icc with no data.
Userlevel 7
- Razer Support
- 7596 replies
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7 August 2022
plakstra
I don't know how or why but my BIOS version is on 1.07 16/02/2022?
P.S. I've done a system recovery a few times now, also have gotten an image from the support to flash a
USB with. That is the recovery that I'm using right now, but I saw that I don't have a razer icc anymore. and where the file should be is an razer icc with no data.
Are you still using the laptop's original operating system or you've upgraded it? I suggest contacting our Support Team by initiating a case number through this link or send me a PM including the following:
a. MSinfo logs.
b. Screenshot of Windows version.
c. Photo of the BIOS main tab.
Save the file via Google Drive or any online drive, then paste the shareable link to your PM. Let's continue our discussion privately and avoid posting any info on this thread for security.
Userlevel 7
- Razer Support
- 7596 replies
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8 August 2022
Chernobylite
I can confirm it's, and has been happening with my 2022 Blade 15. I can also confirm with 100% certainty it started with the last two driver updates from Nvidia. To me it looks like it's linked at least partially to Nvidia's Advanced Optimus tech. I hope/assume Razer has reached out to Nvidia by now because this issue has been standing for at least several months, and on a $3,500 laptop it's pretty unacceptable.
Your critique is duly noted. Can you send me a PM with the files from the instructions I've posted above so I can start an investigation on your behalf? Thanks for your cooperation.
I've got the same problem. My new Razer Blade 15 (2022) is connected to a Thunderbolt 4 Dock with different possibilities to connect Displays (DisplayPort, USB-C/Thunderbolt 4, HDMI). I use the USB-C Port to connect two identical Displays.
After I had installed the newest Nvidia driver, both displays, connected to the USB-C Ports, do not work. For investigation started to try all different ports to get a signal on my displays, but with no luck.
Today I found this post. The workaround to downgrade my Nvidia Studio Driver to 512.59 works. A few seconds after I downgraded the driver, both displays working on USB-C, and all other ports.
This workaround works for me, but it can't be the solution for the problem. I’m working 3D Software and heavy use GPU Rendering therefore I always need the newest Nvidia Studio driver.
I've installed BIOS Version Razer 1.09, 22.02.2022.
After I had installed the newest Nvidia driver, both displays, connected to the USB-C Ports, do not work. For investigation started to try all different ports to get a signal on my displays, but with no luck.
Today I found this post. The workaround to downgrade my Nvidia Studio Driver to 512.59 works. A few seconds after I downgraded the driver, both displays working on USB-C, and all other ports.
This workaround works for me, but it can't be the solution for the problem. I’m working 3D Software and heavy use GPU Rendering therefore I always need the newest Nvidia Studio driver.
I've installed BIOS Version Razer 1.09, 22.02.2022.
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- Razer Support
- 7596 replies
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10 August 2022
Thinkfactory
I've got the same problem. My new Razer Blade 15 (2022) is connected to a Thunderbolt 4 Dock with different possibilities to connect Displays (DisplayPort, USB-C/Thunderbolt 4, HDMI). I use the USB-C Port to connect two identical Displays.
After I had installed the newest Nvidia driver, both displays, connected to the USB-C Ports, do not work. For investigation started to try all different ports to get a signal on my displays, but with no luck.
Today I found this post. The workaround to downgrade my Nvidia Studio Driver to 512.59 works. A few seconds after I downgraded the driver, both displays working on USB-C, and all other ports.
This workaround works for me, but it can't be the solution for the problem. I’m working 3D Software and heavy use GPU Rendering therefore I always need the newest Nvidia Studio driver.
I've installed BIOS Version Razer 1.09, 22.02.2022.
Thanks for sharing your feedback. And yes, I agree that the team should not stop here and continue working with our devs to generate a fix for the laptop's concern. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance.
plakstra
I've got the same problem. Even with the Razer dock it doesn't want to work. every other PC or laptop will display an output.
Got the Razer Blade 17 (2022) 3070 Ti, 12800H
Did you solved it? I got the same laptop, even when doing a clean install of the older driver that did not worked
Blade 15 3070ti user here. I have tried rolling back and installing the old drivers and no success. My pc thunderbolt 4 port worked. I installed the new drivers and now it does not worked.
Userlevel 7
- Razer Support
- 7596 replies
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11 August 2022
linkAsparagustech568
Blade 15 3070ti user here. I have tried rolling back and installing the old drivers and no success. My pc thunderbolt 4 port worked. I installed the new drivers and now it does not worked.
Sorry to hear that the workaround didn't help. I recommend submitting a case or sending me a PM so I can communicate to our Support Team on your behalf. Thanks for your cooperation.
linkAsparagustech568
Did you solved it? I got the same laptop, even when doing a clean install of the older driver that did not worked
Only the 512.95 notebook drivers seem to work.
maybe I'l do some testing on a stripped driver. you can also do that by downloading NV Clean install.
I just updated my NVidia Driver to the latest Game Ready version (531.41, released 03/23/2023) and this resolved my issue. For those still suffering, give that a try.
Userlevel 7
- Razer Support
- 7596 replies
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14 August 2022
andrewsland91
I can confirm. Had the same issue wit my RAZER Blade15 Adv 2021. I downgraded the graphics drivers to 512.95 as some did, didnt work for me. Then proceded to update the BIOS form 1.06 to 2.02, couple of restars and works like a charm. Perfomed an update to the graphics drivers I downgraded before, still working (drivers version 516.94). Hope this helps!!
Thanks for sharing! I hope that other Blade 15 Advance 2021 users find this handy.
I also confirm my Blade 15 2022 (RZ09-0421x) got the same problem after updating the graphics driver. Only by reinstalling 512.95 can the laptop return to normal.
Did anybody try the latest driver 516.94?
Did anybody try the latest driver 516.94?
andrewsland91
I can confirm. Had the same issue wit my RAZER Blade15 Adv 2021. I downgraded the graphics drivers to 512.95 as some did, didnt work for me. Then proceded to update the BIOS form 1.06 to 2.02, couple of restars and works like a charm. Perfomed an update to the graphics drivers I downgraded before, still working (drivers version 516.94). Hope this helps!!
Which Blade 15 adv 2021 do you have? Mine is RZ09-0367 and I can't find any BIOS upgrade for it.
I have the same problem for my Razer Blade 14 (2022) 3070 Ti.
I connected a VR headset with a USB-C-to-display-port cable and it could only be supported by the internal AMD graphics but not the NVIDIA GPU.
Does anyone know whether there is any update can solve this problem?
I connected a VR headset with a USB-C-to-display-port cable and it could only be supported by the internal AMD graphics but not the NVIDIA GPU.
Does anyone know whether there is any update can solve this problem?
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