Blade 17 - external monitor via USB-C/Thunderbolt 4 not working | Razer Insider

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

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BlackFireDragon
Userlevel 7
Same issue on blade 17 2022 with i9 Andrzej 3080ti. When monitor od connexting thrugh thunderbolt 4 Windows show two notifications first not every fuction can work Andrzej second gsync device is avalible. Monitor domy show anyting im Windows settings display extremalnie monitor domy show on nvidia centrolewicy panel also nothing. Bios is is up to date and downgrade nvidia driver to 512.95 domy work. Any ideał how to Gorce it to work ?
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BlackFireDragon
Userlevel 7
Can someone check if have the same strange behavior ? Driver 512.15 left tb4 port detect monitor but dont give still signal to monitor but tb4 dock worka fine and right tb4 port give signal to monitor without issues. If i’m not wrong both sides tb4 ports Should have direct connection to nvidia card.blade 17 2022 RZ09-0423* (Omitted the other characters)
If this post help you give a like :stuck_out_tongue_winking_eye:
Razer.Speedcr0ss
Userlevel 7
BlackFireDragon
Can someone check if have the same strange behavior ? Driver 512.15 left tb4 port detect monitor but dont give still signal to monitor but tb4 dock worka fine and right tb4 port give signal to monitor without issues. If i’m not wrong both sides tb4 ports Should have direct connection to nvidia card.blade 17 2022 RZ09-0423* (Omitted the other characters)


I replied to your PM, BlackFireDragon. Let's continue our conversation privately as I want to kick-start a support ticket for your laptop's concern too.
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Is there any progress in addressing this issue, for Nvidia drivers past 512.15?

It has been well over a month. I do not want to be stuck to an older version of the display drivers indefinitely.
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Just purchased new Razer Blade 14. I use a razer docking. Connecting to an external monitor with a thunderbolt cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. works perfectly fine if I use a dongle to covert the thunderbolt to HDMI on the razer docking.
I rolled back the Navidia driver per suggestion. did nothing.
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This is literally still happening, a 9 month old issue, what the hell are you guys even doing? You charge like $4000 AUD for your most baseline laptops and look at the shitty firmware you put out. Same exact issue happening for me with literally any display being used over a TB4 docking station, bandwidth is not the problem with a single 1080p display being driven over it. 

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BlackFireDragon
If you have nvidia 30 serie card uninstall graphic driver but before download from Google nvidia driver 512.15 if you go above extremalnie monitor will not work.

Yep. did that. not working...
F
Thank you! will try. two questions - 1) what do you mean by don't mistake driver uninstaller? and 2) what is the app to remove registry entries?
Razer.Speedcr0ss
Userlevel 7
FlyingFoxFei
Thank you! will try. two questions - 1) what do you mean by don't mistake driver uninstaller? and 2) what is the app to remove registry entries?


If you want to remove registry files, try using the Revo Uninstaller. Please refrain from to not deleting any Microsoft registries as it can harm your PC's operating system. If you only want to delete the GPU driver, you can search for Display Driver Uninstaller (DDU).
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this is so weird. i did what you suggested. now it's working if i connect my laptop to a monitor directly via thunderbolt. however, still not working if i go through the razer docking station..
Razer.Speedcr0ss
Userlevel 7
FlyingFoxFei
I finally figured out... The driver was fine. no issue. The only issue is that my new razer require thunderbolt 4 cable to connect to external monitor. i swapped the thunderbolt 3 to 4 and all problems solved. Thanks!!


Thanks for confirming. Should you need additional assistance, you can submit a ticket to our Support Team as the laptop's port performance needs an investigation. Otherwise, send me a PM so I can help initiate a support ticket on your behalf.
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FlyingFoxFei
I finally figured out... The driver was fine. no issue. The only issue is that my new razer require thunderbolt 4 cable to connect to external monitor. i swapped the thunderbolt 3 to 4 and all problems solved. Thanks!!

Is this maybe the solution for everyone with this issue?
OCD13
Userlevel 1

In the meantime my laptop died, it didn’t want to turn on anymore…

So I believe it’s another defective unit with voltage/electricity issues. I’ll let you know once I have the diagnostic from the shop.
What a pity!
And razer still dodn’t answer my post.
Does smb know how to contact razer support?

Gamers don't die.
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Hi ! Similar problem on Razer Bade 15 Advanced 2021 (RZ09-0409)
I use two monitors connected via USB-C on the razer dock thunderbolt 4. I also updated my bios to v2.02.
With nvidia driver <516.xx everything is working fine.
With nvidia driver >516.xx my monitors are listed in the nvidia control panel but cannot be used. I tried to connect the tb4 dock on both USB-C ports, same problem. When I connect the monitors without the dock, directly on the USB-C ports it's working properly.
I hope this will help devs finding the problem.
I must say that I am also disappointed that this could happen with hardware that is that expensive.
Have a great day
BlackFireDragon
Userlevel 7
I’m happy that help you. For the tb4 is hard to tell becose i’m using direct connection and on my tb4 all ports are in use. How are the ivestigation is going ? Becose people/cudtmers are waiting.
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P
THIS IS A DRIVER ISSUE! Roll back your graphics driver and the connectivity will be there. This is an NVIDIA issue. No idea why Razer haven't made this clear.
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Has this been solved?
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Razer.Speedcr0ss
Update:

We have found that by updating to the latest NVIDIA driver (later than 512.33), the USB-C port will not work when connecting to an external monitor. Please check the following:

• The Blade 17 2022 | RZ09-0423x (both USB-C ports will not work).
• The Blade 15 2022 | RZ09-0421x (the USB C on the right side will not work).
• For QHD 240Hz SKU, which supports Advance Optimus (the "Manage Display Mode" option in the NVIDIA control panel will not be present).

Razer is aware of this behavior, and the Support Team is tackling this issue and currently communicating with our developers. Our workaround is to perform a display driver rollback to 512.33, the same version in the Windows update. If the rollback button is grey out, uninstall the current driver and perform a Windows update check.



Has this been solved?
H

I have the exact same issue on the BRAND NEW Razor Blade 14 2023 Ryzen 9 APU and Nvidia 4070. I put a ticket in and they sent me a generic response. I sent this to them and tried to make it as clear as possible:

 

“Razer Blade 14 2023 connected to Chroma Dock v2 no monitor outputs function with this laptop. I have tested the dock with another laptop successfully. I have factory restored the laptop and the issue persists.

I have installed the AMD drivers available in downloads from your support page following specific directions. The issue persists.

I have completely uninstalled all video drivers in safe mode AMD and Nvidia. The reinstalled your newest AMD driver from Support page in order then NVIDEA drivers. The issue persists.

The dock and laptop did work before with all monitor outputs but now ceases to function only with display out. All other functions on the USB 3.0 Ports function normally. This is only video out on the DOCK.

I have updated Nvidia drivers and windows software to newest and the issue persists.

HDMI out on physical laptop works normally. The laptop did display HDMI out on dock on initial install. After a windows update or Nvidia update and restart it never worked again after all the troubleshooting steps I have done.”

 

I just Purchased this laptop on the 17th, and have only been trying to fix it the entire time. It worked the first night for a few hours until a reboot with updates. 

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Mack_
Which Blade 15 adv 2021 do you have? Mine is RZ09-0367 and I can't find any BIOS upgrade for it.

Hello, my computer is the same model as yours, the same, I can't find any bios update,I don't want Razer to just drop this model,They don't even open XMP and undervoltage to us.
BlackFireDragon
Userlevel 7
placeMayGreenfresh369
THIS IS A DRIVER ISSUE! Roll back your graphics driver and the connectivity will be there. This is an NVIDIA issue. No idea why Razer haven't made this clear.

I dont agree with you the same issues was on every other laptops from the review of msi ge56 or 76 if dont mistake reviewer rise up this problem on Video and tell he send message to msi about this and after a week they give bios update. So yeah we stuck waiting on Razer enginering to solve this. I can only Think base on the info from other brands and they actions this can be conflict or communication issue from gpu to motherboard.
If this post help you give a like :stuck_out_tongue_winking_eye:
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FlyingFoxFei
I finally figured out... The driver was fine. no issue. The only issue is that my new razer require thunderbolt 4 cable to connect to external monitor. i swapped the thunderbolt 3 to 4 and all problems solved. Thanks!!




Which cable did you use? What model Razer did this work for?
BlackFireDragon
Userlevel 7
Ender1618
working on a NVidia driver 516.25 or higher?

I heard something about making sure your USB-C ->Displayport cables are rated for Thunderbolt 4.

Nope read my previous post here. On second question this dont give anyting. Without bios update that fix the issue you do anyting. You stuck on old driver where external monitor works or new where it dosent. The posts that you write was where old or other brands have bios update.
If this post help you give a like :stuck_out_tongue_winking_eye:
A
I own a Razer Blade 17 2022 , NVidia RTX 3070ti

And manage to fix the problem with downgrade Nvidia to 512.95

All good now
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Just to confirm, I own a Razer Blade 15 2022, RTX 3070 Ti and have the same problem.

I can also revert back to Geforce 512.95 and then my Razer Raptor monitor is recognized again by the USB-C port on the right side. But I still can't use the most recent drivers.

This is a serious issue, especially for what's supposed to be a cutting-edge gaming laptop. It's incredibly frustrating that this has been going on for months and Razer still hasn't found a solution with Nvidia.

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