Blade 17 - external monitor via USB-C/Thunderbolt 4 not working | Razer Insider

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

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B
I can confirm that with GeForce Game Ready Driver WHQL 517.48 my external monitor connected via USB-C on Razer Thunderbolt 4 Dock Chroma is now working again @Razer Blade 15, QHD 240Hz, GeForce RTX 3080 Ti.
G
MA250
With game ready driver 517.48 release date 9/27/2022 I am running two external monitors at 3840x2160 off a Razer thunderbolt 4 dock. This configuration was not working unless I used the original driver that cam with the laptop (2022 model of the Razer 17 3080 TI 4K @144HZ.

I´ve the same setup, just with razer blade 15. Same driver installed, but it just detects one of my monitors.
G
I've plugged them both into the dock. And if i plug one out of the dock, the other one turns on. Just one is getting detected..
Joikansai
Rank
Userlevel 7
SRAY95006
I have a Razer 17" (RZ09-0406). I updated the BIOS from version 1.03 to, the latest posted, version 1.06. Since then, I cannot get eternal monitors to work via the Razer Thunderbolt 4 Docking Station Chroma.

The cable is the Razer provided Thunderbolt 4 rated. I connect from the Docking station using USB-C/Thunderbolt to DisplayPort on both monitors and the cables are rated for upto 8k 60Hz and support DP 1.4.

I am running the latest NVidia drivers and have tried both Game Ready and Studio Versions (522.25 and 522.30 respectively) and these are the most current, publicly available, via NVidia.

It worked fine prior to the BIOS update and since the update I have been unable to get the display outputs to work via the Docking station. Everything works if I direct connect to the Razer 17 thunderbolt ports.

I've checked to make sure I have all the latest updates on Window 11 (10.0.22000 Build 22000)

I do see the Razer Thunderbolt 4 Dock in the Thunderbolt Control Center:


Other devices attached to the Dock work fine (External SSD Storage, Keyboard/Mouse, ect...)

Any suggestions on how to further diagnosis and fix this issue? Can I get a version of the BIOS 1.03 updater to try to revert to a known working version? Or is there a fix coming out that Razer is aware of?

Did you try also same driver that’s being used by @MA250 above? Latest driver doesn’t mean it’s the most suitable version of the device, actually it’ll be nice if Razer always makes update on the most suitable version for one model eventually.
Razer Blade 14 2021 QHD 165Hz | Ryzen 9 5900HX| RTX 3070 100W | 16GB DDR4 3200MHz | 1TB l Razer Blade 15 Advanced 2018 FHD 144Hz | i7-8750H | GTX 1070MQ | 16GB DDR4 2666MHz | 256 GB Corev2 | RTX 3070 Zotac Twin Edge OC | Razer Book 13 2020 FHD | i7-1165g7 | Intel Xe 96EU | 16GB LPDDR4X 4266MHz | 1Tb GB Razer Core V2 | RTX3070 | Zotac TwinOC Razer | Blade Stealth 13 2019 FHD | i7-1065g7 | GTX 1650MQ | 16GB LPDDR4 3744MHz | 512 GB | | Blade 14 2017 FHD | i7-7700HQ | GTX 1060 | 16GB DDR4 2400MHz | 512 GB | Razer Blade Stealth V2 2016 12,5 QHD | i7-7500U | HD620 | 8GB DDR3 1866MHz | 128 GB | | Blade 14 2015 IGZO QHD+ | i7–4720HQ | GT970M 3GB VRAM| 16GB DDR4 2400MHz | 256 GB | Razer Edge 2013 | i5-3317U | GT 640LE | 16GB DDR3 | 128 GB | Razer Phone 2| Razer Phone L33T Edition
SRAY95006
Joikansai
Did you try also same driver that’s being used by @MA250 above? Latest driver doesn’t mean it’s the most suitable version of the device, actually it’ll be nice if Razer always makes update on the most suitable version for one model eventually.

I have not tried to downgrade the NVidia driver. I want to make sure the point that this only happens with the Docking station and that it worked fine prior to the BIOS update to the latest Razer released version (1.06) for my model. It seems to be an issue between the Laptop and the Dock station and want to make sure that Razer Dev/Support get what they need before I start fiddling between different driver versions.

I actually believe this is probably and issue on the firmware version running on the Dock station, but there is no way to troubleshoot that, or to find out what is running on the dock station.
BlackFireDragon
Userlevel 7
@SRAY95006 In terms to downgrade the bios there is no way to do that. Bios updater will lock if detect on laptop older or the same version of bios. The only way to downgrade is by bios prohrammator but this will avoid the warranty. To the issue people on this thread report issue but only when they try to connect two external monitors via the dock with one there was no report that sameone have issue. You try to disconnect everything from the dock expect the monitor and reboot laptop go to bios and factory reset it to remove any issue that was made by any change and try to connect then only one device.
If this post help you give a like :stuck_out_tongue_winking_eye:
SRAY95006
BlackFireDragon
@SRAY95006 In terms to downgrade the bios there is no way to do that. Bios updater will lock if detect on laptop older or the same version of bios. The only way to downgrade is by bios prohrammator but this will avoid the warranty. To the issue people on this thread report issue but only when they try to connect two external monitors via the dock with one there was no report that sameone have issue. You try to disconnect everything from the dock expect the monitor and reboot laptop go to bios and factory reset it to remove any issue that was made by any change and try to connect then only one device.

It impacts either 2 or 1 external monitors connected to the Thunderbolt 4 Razer Dock. I tried with 1 or 2 connected, neither work.
BlackFireDragon
Userlevel 7
SRAY95006
It impacts either 2 or 1 external monitors connected to the Thunderbolt 4 Razer Dock. I tried with 1 or 2 connected, neither work.

I assume you try to factory reset bios and connect via dock only one external monitor and still it didint work ? It is little strange can you cheack dock on diffrent laptop ? this should say more if the issue is on dock or your laptop.
If this post help you give a like :stuck_out_tongue_winking_eye:
SRAY95006
SRAY95006
For whatever reason, I cannot post all the steps I took. Razer is preventing a full disclosure. Needless to say I've tried everything suggested

Joikansai
Rank
Userlevel 7
Try again maybe it’s only server error or some bugs occurred, apparently it happened while you’re writing the post.
SRAY95006
Razer Blade 14 2021 QHD 165Hz | Ryzen 9 5900HX| RTX 3070 100W | 16GB DDR4 3200MHz | 1TB l Razer Blade 15 Advanced 2018 FHD 144Hz | i7-8750H | GTX 1070MQ | 16GB DDR4 2666MHz | 256 GB Corev2 | RTX 3070 Zotac Twin Edge OC | Razer Book 13 2020 FHD | i7-1165g7 | Intel Xe 96EU | 16GB LPDDR4X 4266MHz | 1Tb GB Razer Core V2 | RTX3070 | Zotac TwinOC Razer | Blade Stealth 13 2019 FHD | i7-1065g7 | GTX 1650MQ | 16GB LPDDR4 3744MHz | 512 GB | | Blade 14 2017 FHD | i7-7700HQ | GTX 1060 | 16GB DDR4 2400MHz | 512 GB | Razer Blade Stealth V2 2016 12,5 QHD | i7-7500U | HD620 | 8GB DDR3 1866MHz | 128 GB | | Blade 14 2015 IGZO QHD+ | i7–4720HQ | GT970M 3GB VRAM| 16GB DDR4 2400MHz | 256 GB | Razer Edge 2013 | i5-3317U | GT 640LE | 16GB DDR3 | 128 GB | Razer Phone 2| Razer Phone L33T Edition
BlackFireDragon
Userlevel 7
It's strange. In short to be clear you have last version of bios avalible for your blade, drivers for nvidia and intel graphips up to date, on direct connection monitor laptop everything works but only via dock the issue appear, with or without anying connected to the dock still issue come up ?

I will still prefer if you can check the dock on diffrent laptop/pc if there the external monitor will work or not becose from your messages it is clear here is some sort issue now it can softwere like nvidia drivers, windows settings, corrupted file, issue with the dock etc. so it will be great to narrow where is the issue.
If this post help you give a like :stuck_out_tongue_winking_eye:
SRAY95006
BlackFireDragon
It's strange. In short to be clear you have last version of bios avalible for your blade, drivers for nvidia and intel graphips up to date, on direct connection monitor laptop everything works but only via dock the issue appear, with or without anying connected to the dock still issue come up ?

I will still prefer if you can check the dock on diffrent laptop/pc if there the external monitor will work or not becose from your messages it is clear here is some sort issue now it can softwere like nvidia drivers, windows settings, corrupted file, issue with the dock etc. so it will be great to narrow where is the issue.

The first paragraph you wrote is correct.

I have tried 2 other laptops, connected via the Dock, and they work, but keep in mind, they are not Razer laptops running Bios v1.06, they are Lenovo and Gigabyte running the latest NVidia drivers.

Everything on the Razer worked fine, via the Dock, until the update bios to version 1.06. There are no corrupted files, or messed up windows settings and I've tried multiple back versions of NVidia drivers.
L
SRAY95006
I have a Razer 17" (RZ09-0406). I updated the BIOS from version 1.03 to, the latest posted, version 1.06. Since then, I cannot get eternal monitors to work via the Razer Thunderbolt 4 Docking Station Chroma.

The cable is the Razer provided Thunderbolt 4 rated. I connect from the Docking station using USB-C/Thunderbolt to DisplayPort on both monitors and the cables are rated for upto 8k 60Hz and support DP 1.4.

I am running the latest NVidia drivers and have tried both Game Ready and Studio Versions (522.25 and 522.30 respectively) and these are the most current, publicly available, via NVidia.

It worked fine prior to the BIOS update and since the update I have been unable to get the display outputs to work via the Docking station. Everything works if I direct connect to the Razer 17 thunderbolt ports.

I've checked to make sure I have all the latest updates on Window 11 (10.0.22000 Build 22000)

I do see the Razer Thunderbolt 4 Dock in the Thunderbolt Control Center:


Other devices attached to the Dock work fine (External SSD Storage, Keyboard/Mouse, ect...)

Any suggestions on how to further diagnosis and fix this issue? Can I get a version of the BIOS 1.03 updater to try to revert to a known working version? Or is there a fix coming out that Razer is aware of?


I have the exact same laptop and problem, any update on a fix?
G
Userlevel 1
Gainsborofreshcafe443
I´ve the same setup, just with razer blade 15. Same driver installed, but it just detects one of my monitors.

Same issue here! Again! Uuugh. I'm now trying to downgrade (again) to drivers v512.95.

---

Edit: Didn't work :frown_:
G
Userlevel 1
DorGor
Oh also for the Blade 15 2022, for me the left side USB port works but only for 1 monitor. After I rolled back drivers I can get everything working again.

Thinkfactory
I've got the same problem. My new Razer Blade 15 (2022) is connected to a Thunderbolt 4 Dock with different possibilities to connect Displays (DisplayPort, USB-C/Thunderbolt 4, HDMI). I use the USB-C Port to connect two identical Displays.


After I had installed the newest Nvidia driver, both displays, connected to the USB-C Ports, do not work. For investigation started to try all different ports to get a signal on my displays, but with no luck.


Today I found this post. The workaround to downgrade my Nvidia Studio Driver to 512.59 works. A few seconds after I downgraded the driver, both displays working on USB-C, and all other ports.


This workaround works for me, but it can't be the solution for the problem. I’m working 3D Software and heavy use GPU Rendering therefore I always need the newest Nvidia Studio driver.


I've installed BIOS Version Razer 1.09, 22.02.2022.

Hey @DorGor, @Thinkfactory ! You guys still have issues with your Blades, dual external monitors, and Razer Thunderbolt 4 dock? I have a similar setup, and latest drivers did not fix these Thunderbolt + NVIDIA issues 😕
V

It sounds like you are experiencing issues with your new Razer Blade 17 and connecting to an external monitor. Updating the BIOS and EC was a good first step. Have you tried updating your graphics drivers as well? Sometimes outdated drivers can cause issues with external displays. You may also want to check the settings in your NVIDIA Control Panel to ensure that everything is configured correctly for an external monitor. If none of these steps work, I would recommend reaching out to Razer support for further assistance. They may be able to provide additional troubleshooting steps or even replace the device if necessary.

 

P
i use razer blade 17 2022 with 3080ti with Lenovo USB-c dock and everything works flawlessly.
Latest nvidia hot fix drivers, i have not done any bios updates but i think it is on the latest one as the blade was purchased on 15. September
U
having the same issue as well
Razer.Speedcr0ss
Userlevel 7
urbancafeLemonChiffon586
having the same issue as well


I replied to your message. By the way, I am waiting for our Support Team and developer's confirmation of what the other units are still experiencing. I appreciate everyone's cooperation.
djphilOne
having the same issue as well
L

I’ve been going USB-C to DP 1.4 directly into the monitor because it wasn’t working through the dock like everyone here has been experiencing. I had to take my 2021 15 Advanced (intel) with me from the desk and when I came back I thought id give an other try pass through the dock and I was flabergasted to see that IT ACTUALLY WORKED! I can get power, display, everything through the one port on the left, no problem. I haven’t tried on the right side, but dont want it there anyways because mouse movement, I hope others here have found this to be the case. I don’t know what did it, the latest Nvidia update or what but I am glad to FINALLY have this thing working as intended. 🙌

Razer.Speedcr0ss
Userlevel 7
Hey everyone! Our devs and Support Team are revisiting the laptop's USB-C/Thunderbolt 4 behavior. The team appreciates it if you'll initiate a case number and report your unit's concern here. Otherwise, you can send me a PM so I can create a support ticket on your behalf. Thanks for your joint interest.
Razer.Speedcr0ss
Userlevel 7
Prunecovebuzz314
I am having this same issue. I have started a support case


Thanks, Prunecovebuzz314! Should you need assistance, please send me a ping. Cheer!
BlackFireDragon
Userlevel 7
Prunecovebuzz314
I am having this same issue. I have started a support case

You did update from the stock drivers to new on geforce expiriance ?
If this post help you give a like :stuck_out_tongue_winking_eye:
M

I have the 15 advanced 2021, and everything was working perfect until I updated the bios. Then the monitor stopped working. When I look at the nvidia GPU app that lets you see what program is using which GPU, it say that the monitor is hooked up. To it, but it doesn’t detect a second monitor when I go to display settings. 

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