Blade 17 - external monitor via USB-C/Thunderbolt 4 not working | Razer Insider

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

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R
Same problem here. On support staff No. 3 and still not a hint of a solution. Seems like the Razer Blade 17 cannot run 3 external monitors for some reason. Great laptop however only bought for using external monitors so appears a complete waste of money
H
Using 2022 Blade 15 OLED 3070Ti here. Tried everything in this thread with no success. My cheapo HP work laptop has no problem on the exact same Razer dock though! This is what you get for $4k I guess. I feel horribly scammed. Move some of your devs from the flashing rainbow team to the usable product team.
BlackFireDragon
Userlevel 7
Quick question to Razer support. Is there any progress on fixing this issue if not Razer plan replaceing the units that have this issue with the new 40xx gpu. This start to be annoying I will speak for everyone here we dont pay some less others more to have units that dont work as it should be. Razer as manufacture and warranty provider should fix this long time ago !
If this post help you give a like :stuck_out_tongue_winking_eye:
G
Can confirm, newest Nvidia Studio Driver 517.40 fixes this!

If you have the (default) "Game Ready" driver installed, it will not update automatically, as of right now. Go to the nvidia site and download the studio driver version.
J
Razer doesn't care:

Hi, Joshua.

Warm greetings from Razer!

This is Sheila, part of the Razer VIP Response Team and one of those overseeing your case.

I understand your position and I'm truly sorry for this mishap. However, please note that Razer Limited Warranty does not cover:

  • problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
  • Razer does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED "AS IS". You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not Razer, assume the entire cost of all necessary servicing or repair.

In line with that, the best that we can offer is to send a Power Adapter compatible to your unit. Moreover, your feedback shall be forwarded to our management as well.

Should you need further assistance and clarifications, just send us an email (through this thread) and we will be here more than happy to help you.

Thank you for contacting Razer. Have an awesome day ahead.


All the best,
Razer VIP Response Team
BlackFireDragon
Userlevel 7
jsmick
Razer doesn't care:

Hi, Joshua.

Warm greetings from Razer!

This is Sheila, part of the Razer VIP Response Team and one of those overseeing your case.

I understand your position and I'm truly sorry for this mishap. However, please note that Razer Limited Warranty does not cover:

  • problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
  • Razer does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED "AS IS". You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not Razer, assume the entire cost of all necessary servicing or repair.

In line with that, the best that we can offer is to send a Power Adapter compatible to your unit. Moreover, your feedback shall be forwarded to our management as well.

Should you need further assistance and clarifications, just send us an email (through this thread) and we will be here more than happy to help you.

Thank you for contacting Razer. Have an awesome day ahead.


All the best,
Razer VIP Response Team

This can be true if the issue was on drivers itself but in this case the driver have nothing to do with the problem. Next thing razer as manufacture of razer blade laptops buy gpu boards from nvidia and program them by self and if you see how the laptop is biuld gpu is part of motherboard becose is sotter to the motherboard. Eprom is chip where you have bios for motherboard dont know if mobile gpu have own or use the motherboard chip but see above gpu is part of motherboard and razer in warranty cover all factory parts of the laptop. Next thing becose of the issue is on dgpu that is sotter and the softwere is related to bios that is also development team or razer as a brand responcability to fix the issue that on side of manufacture they cant in legal way say nothing about this is fold of user and it is not covered by warranty. Next thing is warranty it self Razer have clear write there ifis problem cannot be removed custmer can replace the device for new but the same spec unit (in this case this cant be dont becose the problem is on all 30xx series cards), get money back or replace with he unit with simmullar spec this way write above about 40cc cards/ We see what happent in next two, three weeks but if there will be no respond when fix will be relased or fix it self dont appear for sure i will rise this case on my side to Consumer Onbudsman and even. Paying almost 5000 euro for half of device not an option in mean time like you can see every coustmer warranty is going forward and dont hold becose the only place when can be hold is aurozed repair center. This is clearly braking the coustmer rights.
If this post help you give a like :stuck_out_tongue_winking_eye:
A
Razer doesn't care:

"
Subject:
Razer Blade 14" (2021) - Unable to charge via third party C cables
Response By Email (Sheila C.) (24-Sep-2022 02:44 AM)
Hi, Joshua.

Warm greetings from Razer!

I sincerely apologize for this mishap as this is not the experience we covet for valuable customer's like you. However, we have policies to adhere. Thus, the best that we can offer is to send a Power Adapter compatible to your unit.

As mentioned, your feedback is duly noted and shall be forwarded to our management.

Should you need further assistance and clarifications, just send us an email (through this thread) and we will be here more than happy to help you.

Thank you for contacting Razer. Have an awesome day ahead.


All the best,
Sheila
Razer VIP Response Team"

I'd suggest getting together a class action suit.
BlackFireDragon
Userlevel 7
asdfkljadsf
Razer doesn't care:

"
Subject:
Razer Blade 14" (2021) - Unable to charge via third party C cables
Response By Email (Sheila C.) (24-Sep-2022 02:44 AM)
Hi, Joshua.

Warm greetings from Razer!

I sincerely apologize for this mishap as this is not the experience we covet for valuable customer's like you. However, we have policies to adhere. Thus, the best that we can offer is to send a Power Adapter compatible to your unit.

As mentioned, your feedback is duly noted and shall be forwarded to our management.

Should you need further assistance and clarifications, just send us an email (through this thread) and we will be here more than happy to help you.

Thank you for contacting Razer. Have an awesome day ahead.


All the best,
Sheila
Razer VIP Response Team"

I'd suggest getting together a class action suit.

I have my own thouthts about VIP respond team and it's not good ! Back to your post this is diffrent threat about diffrent problem but in your case they are right. Becose you you use third party charger they cant do anything why becose they dont know how it's was made, what paramets in real life this charger have, how it behave in diffrent situations etc. If you there will be diffrent respond if you use razer usb-c charger becose in the description you have there it support blade 14/15/17 snd ttheycantr tell you then yeah it's third party or your device is not supported. Next thing is cable becose blade no matter what always it come without any cable exept charger and you must buy own or some chargers/ monitors come with it. Cheap cable is always a bad move why becose you will have always some kind problem with cheap materials, expensive is not always the best you can buy so the best is buy medium price and most time if do not buy ffrom scamer you should be fine.
If this post help you give a like :stuck_out_tongue_winking_eye:
M
Xeno2991
Hello, my computer is the same model as yours, the same, I can't find any bios update,I don't want Razer to just drop this model,They don't even open XMP and undervoltage to us.



Today I figure it out

At least it works on my comp. RZ09-0367; I should get a Nobel prize for this


On my monitor DELL U2719D I have 3 connectors; 2 display port and one HDMI. It only works if it is connected to display port next to HDMI. That’s it.

It just starts working.

I upgraded to the latest NvidiaStudio driver 517.40. It didn’t work, than I switch to another connector and it start working.


Try it and let me know if it works for you.
M
I didn't say that driver fixed the issue. I didn't try switching cables before driver update.
Just try switching connectors.
TurboTacho
Userlevel 5
https://us.download.nvidia.com/Windows/517.48/517.48-win11-win10-release-notes.pdf

NVIDIA Game Ready Driver 517.48 apparently has fixed the issue. Probably might want to try it.
First-time owner of an upgraded Razer Blade 15 Advanced (2020) - IME FW 14.1.67.2046 https://valid.x86.fr/cache/banner/h1h9zn-2.png
BlackFireDragon
Userlevel 7
Now i'm having wird issues. When laptop start get info on black screen user login data cannot be lfound. User cannot be log-in or something like that. After reboot i I can login using windows hello but it remove everything like theme, settings list iof apps in windows start and back to factory. apps on tray are removed and on windows settings as user it say please log in into your ms account. After next reboot everything back to normal but windows store dont load after next reboot windows store open. What the ekk.. is going on after the update on 22H2 update or nvidia 517.48 this appear.
If this post help you give a like :stuck_out_tongue_winking_eye:
Razer.Speedcr0ss
Userlevel 7
BlackFireDragon
Now i'm having wird issues. When laptop start get info on black screen user login data cannot be lfound. User cannot be log-in or something like that. After reboot i I can login using windows hello but it remove everything like theme, settings list iof apps in windows start and back to factory. apps on tray are removed and on windows settings as user it say please log in into your ms account. After next reboot everything back to normal but windows store dont load after next reboot windows store open. What the ekk.. is going on after the update on 22H2 update or nvidia 517.48 this appear.


technokat


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I recommend creating a thread for this topic/concern or contact our Support Team through this link.
J
My Blade 15 2022 (RZ09-0421x) is now working with the latest drive 517.48. Hurrah!
Razer.Speedcr0ss
Userlevel 7
joekong_hk
My Blade 15 2022 (RZ09-0421x) is now working with the latest drive 517.48. Hurrah!


That's great to hear! I hope the other users here can confirm too. Otherwise, they can send me a PM or submit a case here.
BlackFireDragon
Userlevel 7
Razer.Speedcr0ss
I recommend creating a thread for this topic/concern or contact our Support Team through this link.

Most Most of my issues during years resolve my self becose support send me basic staff to try fix issues most of them is so basic thets the first thing when something come up to try. Back to my post this is not message where i want help but question is other people have the same thing becose from my understanding there a three ways that can happend: 1)windows files get corrupted during the startup make error and this comeup, 2)TPM module is demaged and this is real problem. TPM is part of cpu diy and becose razer sotter cpu to motherboard everything will need to be replaced.
If this post help you give a like :stuck_out_tongue_winking_eye:
Razer.Speedcr0ss
Userlevel 7
BlackFireDragon
Most Most of my issues during years resolve my self becose support send me basic staff to try fix issues most of them is so basic thets the first thing when something come up to try. Back to my post this is not message where i want help but question is other people have the same thing becose from my understanding there a three ways that can happend: 1)windows files get corrupted during the startup make error and this comeup, 2)TPM module is demaged and this is real problem. TPM is part of cpu diy and becose razer sotter cpu to motherboard everything will need to be replaced.


I understand your standpoint. Also, your feedback is duly noted. However, you brought up a topic irrelevant to the original post. You may post a separate topic /discussion so our community can share ideas on our systems board. I am just reminding everyone of our house rules and posting guidelines. Thanks for understanding and your cooperation.
T
Razer.Speedcr0ss
That's great to hear! I hope the other users here can confirm too. Otherwise, they can send me a PM or submit a case here.

Same issue on a different PC. I have an Alienware M15 R6 with an NVidia RTX 3070 Laptop GPU. I'm still unable to update my Nvidia driver past 512.15. My external monitor will not work through the Thunderbolt 4 on any later versions, any idea why this would solve the problem for some and not others?
M
I confirmed the latest game ready driver 517.48 release date 9/27/2022 fixed the issue on my Blade 17 3080 TI 2022 version.
B
Can confirm USB 3 - / C port now supports 2nd monitor. Thanks Nvidia!
M
With game ready driver 517.48 release date 9/27/2022 I am running two external monitors at 3840x2160 off a Razer thunderbolt 4 dock. This configuration was not working unless I used the original driver that cam with the laptop (2022 model of the Razer 17 3080 TI 4K @144HZ.
M
Gainsborofreshcafe443
I´ve the same setup, just with razer blade 15. Same driver installed, but it just detects one of my monitors.

Do you have each monitored plugged into the dock versus daisy chaining them. Do both monitors show up in windows display settings?
R

I have a blade 17 and had similar issues - could not connect my USB C port to my external monitor.  I actually had two external monitors I wanted to connect.  In the end, I went for this solution to use one of the USB ports instead: Amazon.com: WAVLINK USB 3.0 to Dual HDMI Adapter- Supports 6 Monitor Displays, 4K and 1080p External Video Display, Compatible with M1/M2 Mac, Windows, ChromeOS, Android 7.1+ : Electronics .

 

However, after connecting it successfully to both monitors via USB, I decided to give the included USB C adapter a try.  And it worked.  I was able to connect to both monitors with either USB or USB C connectors using this external monitor adapter.

BlackFireDragon
Userlevel 7
So for me 522.17 is Stable. Windows dont crash apps ar boot and nvidia control panel losd without any issues at Windows start.
If this post help you give a like :stuck_out_tongue_winking_eye:
SRAY95006
I have a Razer 17" (RZ09-0406). I updated the BIOS from version 1.03 to, the latest posted, version 1.06. Since then, I cannot get eternal monitors to work via the Razer Thunderbolt 4 Docking Station Chroma.

The cable is the Razer provided Thunderbolt 4 rated. I connect from the Docking station using USB-C/Thunderbolt to DisplayPort on both monitors and the cables are rated for upto 8k 60Hz and support DP 1.4.

I am running the latest NVidia drivers and have tried both Game Ready and Studio Versions (522.25 and 522.30 respectively) and these are the most current, publicly available, via NVidia.

It worked fine prior to the BIOS update and since the update I have been unable to get the display outputs to work via the Docking station. Everything works if I direct connect to the Razer 17 thunderbolt ports.

I've checked to make sure I have all the latest updates on Window 11 (10.0.22000 Build 22000)

I do see the Razer Thunderbolt 4 Dock in the Thunderbolt Control Center:


Other devices attached to the Dock work fine (External SSD Storage, Keyboard/Mouse, ect...)

Any suggestions on how to further diagnosis and fix this issue? Can I get a version of the BIOS 1.03 updater to try to revert to a known working version? Or is there a fix coming out that Razer is aware of?

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