SRAY95006
For whatever reason, I cannot post all the steps I took. Razer is preventing a full disclosure. Needless to say I've tried everything suggested

SRAY95006

BlackFireDragon
It's strange. In short to be clear you have last version of bios avalible for your blade, drivers for nvidia and intel graphips up to date, on direct connection monitor laptop everything works but only via dock the issue appear, with or without anying connected to the dock still issue come up ?



I will still prefer if you can check the dock on diffrent laptop/pc if there the external monitor will work or not becose from your messages it is clear here is some sort issue now it can softwere like nvidia drivers, windows settings, corrupted file, issue with the dock etc. so it will be great to narrow where is the issue.

SRAY95006
I have a Razer 17" (RZ09-0406). I updated the BIOS from version 1.03 to, the latest posted, version 1.06. Since then, I cannot get eternal monitors to work via the Razer Thunderbolt 4 Docking Station Chroma.



The cable is the Razer provided Thunderbolt 4 rated. I connect from the Docking station using USB-C/Thunderbolt to DisplayPort on both monitors and the cables are rated for upto 8k 60Hz and support DP 1.4.



I am running the latest NVidia drivers and have tried both Game Ready and Studio Versions (522.25 and 522.30 respectively) and these are the most current, publicly available, via NVidia.



It worked fine prior to the BIOS update and since the update I have been unable to get the display outputs to work via the Docking station. Everything works if I direct connect to the Razer 17 thunderbolt ports.



I've checked to make sure I have all the latest updates on Window 11 (10.0.22000 Build 22000)



I do see the Razer Thunderbolt 4 Dock in the Thunderbolt Control Center:





Other devices attached to the Dock work fine (External SSD Storage, Keyboard/Mouse, ect...)



Any suggestions on how to further diagnosis and fix this issue? Can I get a version of the BIOS 1.03 updater to try to revert to a known working version? Or is there a fix coming out that Razer is aware of?

Gainsborofreshcafe443
I´ve the same setup, just with razer blade 15. Same driver installed, but it just detects one of my monitors.

DorGor
Oh also for the Blade 15 2022, for me the left side USB port works but only for 1 monitor. After I rolled back drivers I can get everything working again.

Thinkfactory
I've got the same problem. My new Razer Blade 15 (2022) is connected to a Thunderbolt 4 Dock with different possibilities to connect Displays (DisplayPort, USB-C/Thunderbolt 4, HDMI). I use the USB-C Port to connect two identical Displays.





After I had installed the newest Nvidia driver, both displays, connected to the USB-C Ports, do not work. For investigation started to try all different ports to get a signal on my displays, but with no luck.





Today I found this post. The workaround to downgrade my Nvidia Studio Driver to 512.59 works. A few seconds after I downgraded the driver, both displays working on USB-C, and all other ports.





This workaround works for me, but it can't be the solution for the problem. I’m working 3D Software and heavy use GPU Rendering therefore I always need the newest Nvidia Studio driver.





I've installed BIOS Version Razer 1.09, 22.02.2022.

urbancafeLemonChiffon586
having the same issue as well

Prunecovebuzz314
I am having this same issue. I have started a support case

Prunecovebuzz314
I am having this same issue. I have started a support case

I have the 15 advanced 2021, and everything was working perfect until I updated the bios. Then the monitor stopped working. When I look at the nvidia GPU app that lets you see what program is using which GPU, it say that the monitor is hooked up. To it, but it doesn’t detect a second monitor when I go to display settings. 

I’ve been going USB-C to DP 1.4 directly into the monitor because it wasn’t working through the dock like everyone here has been experiencing. I had to take my 2021 15 Advanced (intel) with me from the desk and when I came back I thought id give an other try pass through the dock and I was flabergasted to see that IT ACTUALLY WORKED! I can get power, display, everything through the one port on the left, no problem. I haven’t tried on the right side, but dont want it there anyways because mouse movement, I hope others here have found this to be the case. I don’t know what did it, the latest Nvidia update or what but I am glad to FINALLY have this thing working as intended. 

In the meantime my laptop died, it didn’t want to turn on anymore…

So I believe it’s another defective unit with voltage/electricity issues. I’ll let you know once I have the diagnostic from the shop.
What a pity!
And razer still dodn’t answer my post.
Does smb know how to contact razer support?

It sounds like you are experiencing issues with your new Razer Blade 17 and connecting to an external monitor. Updating the BIOS and EC was a good first step. Have you tried updating your graphics drivers as well? Sometimes outdated drivers can cause issues with external displays. You may also want to check the settings in your NVIDIA Control Panel to ensure that everything is configured correctly for an external monitor. If none of these steps work, I would recommend reaching out to Razer support for further assistance. They may be able to provide additional troubleshooting steps or even replace the device if necessary.

I just updated my NVidia Driver to the latest Game Ready version (531.41, released 03/23/2023) and this resolved my issue.  For those still suffering, give that a try.

This is literally still happening, a 9 month old issue, what the hell are you guys even doing? You charge like $4000 AUD for your most baseline laptops and look at the shitty firmware you put out. Same exact issue happening for me with literally any display being used over a TB4 docking station, bandwidth is not the problem with a single 1080p display being driven over it. 

I have the same issue with my laptop. I bought it a couple of month ago, but I see this problem is several month old. Has anyone fixed this issue?

I am looking at purchasing a portable monitor to work with my 2020 Razor Blade 17 & see all of the issues.  Which monitor works the best with this laptop?  

I have the exact same issue on the BRAND NEW Razor Blade 14 2023 Ryzen 9 APU and Nvidia 4070. I put a ticket in and they sent me a generic response. I sent this to them and tried to make it as clear as possible:

“Razer Blade 14 2023 connected to Chroma Dock v2 no monitor outputs function with this laptop. I have tested the dock with another laptop successfully. I have factory restored the laptop and the issue persists.

I have installed the AMD drivers available in downloads from your support page following specific directions. The issue persists.

I have completely uninstalled all video drivers in safe mode AMD and Nvidia. The reinstalled your newest AMD driver from Support page in order then NVIDEA drivers. The issue persists.

The dock and laptop did work before with all monitor outputs but now ceases to function only with display out. All other functions on the USB 3.0 Ports function normally. This is only video out on the DOCK.

I have updated Nvidia drivers and windows software to newest and the issue persists.

HDMI out on physical laptop works normally. The laptop did display HDMI out on dock on initial install. After a windows update or Nvidia update and restart it never worked again after all the troubleshooting steps I have done.”

I just Purchased this laptop on the 17th, and have only been trying to fix it the entire time. It worked the first night for a few hours until a reboot with updates. 

I have a blade 17 and had similar issues - could not connect my USB C port to my external monitor.  I actually had two external monitors I wanted to connect.  In the end, I went for this solution to use one of the USB ports instead: Amazon.com: WAVLINK USB 3.0 to Dual HDMI Adapter- Supports 6 Monitor Displays, 4K and 1080p External Video Display, Compatible with M1/M2 Mac, Windows, ChromeOS, Android 7.1+ : Electronics .

However, after connecting it successfully to both monitors via USB, I decided to give the included USB C adapter a try.  And it worked.  I was able to connect to both monitors with either USB or USB C connectors using this external monitor adapter.

I got external display to work via USB C. Removed battery and CMOS battery, waited 10 minutes, put it all back together and USB C to any display works perfectly now.