Blade 17 - external monitor via USB-C/Thunderbolt 4 not working | Razer Insider

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working


Userlevel 1
Just purchased this new Razer Blade 17. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. Whenever I plug in a monitor, NVIDIA control panel shows Optimus as the active graphics adapter. And the NVIDIA GPU becomes disabled and I'm unable to select. See screenshot.

I just used the Razer BIOS updater and updated the EC as well.

Model: (*Omitted)

Any help is greatly appreciated!

175 Replies

Userlevel 7
Ribsletics
Just purchased this new Razer Blade 17. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. Whenever I plug in a monitor, NVIDIA control panel shows Optimus as the active graphics adapter. And the NVIDIA GPU becomes disabled and I'm unable to select. See screenshot.

I just used the Razer BIOS updater and updated the EC as well.

Model: (*Omitted)

Any help is greatly appreciated!


Allow me to start an investigation for your laptop's concern by sending me a photo of your unit's BIOS main tab so I can check its firmware version and other info via PM. You can save the via any online drive, then pasting it in your message. Let's continue our conversation there.

*Moved to systems board.
Userlevel 1
I am having the same exact problem..please advise
Userlevel 1
ScottySTL
I am having the same exact problem..please advise

It looks like they dont have a simple solution. They took my conversation offline to handle it with me over email. But that has just ocmplicated things. I've had to supply the same information to them over and over. And they have a new support person working on my case it seems daily.
Userlevel 1
Wonderful. I guess I will return the laptop then because I NEED to use this with multiple high-resolution monitors and all I have working is the HDMI port. The Thunderbolt 4 ports are supposed to support DisplayPort out version 1.4 and work with the dedicated GPU...but I cant get them to output video at all. Even with using dedicated GPU only, etc
Userlevel 1
I may have to return mine too. Their support system is too complicated.
Userlevel 1
ScottySTL
Wonderful. I guess I will return the laptop then because I NEED to use this with multiple high-resolution monitors and all I have working is the HDMI port. The Thunderbolt 4 ports are supposed to support DisplayPort out version 1.4 and work with the dedicated GPU...but I cant get them to output video at all. Even with using dedicated GPU only, etc

Let me know what machine you end up getting instead? 🙂
Userlevel 1
Yeah from what I hear their support is pretty bad. I am looking for something else now.
May go with Asus Strix Scar or MSI Raider
Userlevel 1
It's such a dumb problem. The laptop is amazing other than that. I dont understand how they can not have this feature working!
Userlevel 1
I am sure it is something that can be fixed with a BIOS update...
Userlevel 1
Anyone else out there having this problem? I am also wondering if it is a software/driver issue?
Yet there are no drivers available for the RZ09-0423X model on Razer's site.
Userlevel 1
That's another thing, it seems like this model doesn't have drivers anywhere... How is that possible?
Userlevel 1
If you look NONE of the 2015 models (15 inch, 17 inch, etc) have drivers available for download
Userlevel 1
Well, I went ahead and submitted a support request, so we will see how far that gets me.
Seeing that you put yours in around July 6th (a week ago), and still have no resolution, I am not getting my hopes up.
same problem.
I have tried it with several cables and on different monitors.
Userlevel 1
Yeah it is either some driver issue, BIOS issue, or us few have defective units
I have created a support ticket for this ( *Omitted). I was not helped either and was redirected to another team that will eventually get back to me. I will probably return my Razer if a solution is not found here immediately.
Userlevel 1
How long ago did you start the support ticket? I submitted mine yesterday and have yet to hear back from anyone. I got my blade 17 through Amazon so if I don't hear anything by the end of today I am just going to return it. Costs too much $$ to have quality control/support issues like this
the ticket was created today.
I've got the same problem. Even with the Razer dock it doesn't want to work. every other PC or laptop will display an output.

Got the Razer Blade 17 (2022) 3070 Ti, 12800H
Userlevel 1
That is the model I have (or rather just had). Shipping it back to Amazon tomorrow. Let me know if any of you guys get any resolution to this....
Userlevel 7
placesleekLightBrown171
I have created a support ticket for this ( *Omitted). I was not helped either and was redirected to another team that will eventually get back to me. I will probably return my Razer if a solution is not found here immediately.


I've checked your case. The investigation is still ongoing, and the team is coordinating with our Internal Team/devs regarding the laptop's behavior. I've cascaded this thread to the team. Hopefully, a resolution will be available as soon.

ScottySTL
How long ago did you start the support ticket? I submitted mine yesterday and have yet to hear back from anyone. I got my blade 17 through Amazon so if I don't hear anything by the end of today I am just going to return it. Costs too much $$ to have quality control/support issues like this


Can you send me your case number so I can tap our Support Team?

plakstra
I've got the same problem. Even with the Razer dock it doesn't want to work. every other PC or laptop will display an output.

Got the Razer Blade 17 (2022) 3070 Ti, 12800H


Please submit a case too so we can collate all the users that are experiencing this USB-C port concern.
Razer.Speedcr0ss
I've checked your case. The investigation is still ongoing, and the team is coordinating with our Internal Team/devs regarding the laptop's behavior. I've cascaded this thread to the team. Hopefully, a resolution will be available as soon.



Can you send me your case number so I can tap our Support Team?



Please submit a case too so we can collate all the users that are experiencing this USB-C port concern.

What is the schedule? I can't use my computer until then. I absolutely need a second monitor and that is really not a special requirement. Especially not for a 4,600€ notebook. If there is no immediate solution here, the notebook will go back within the return period.
Userlevel 1
I heard back from Razer support, but they want me to go through the stupid stuff like I am a non-technical idiot (after I told them I repair laptops for a living).

They said the following:
"
Though you may also check our support page link that may help fix the issue on the laptop

* https://mysupport.razer.com/app/answers/detail/a_id/1802/~/how-to-connect-multiple-monitors-to-a-razer-blade-laptop


We just want to set your expectation that this laptop model does not yet have any BIOS update created since this is a new model release. No worries our product developer team is aware of this matter and is working hard to be able to generate one in the future though.
I'm having this issue as well. There seem to be very brief, occasional flickers where it seems like the connection is working, but it never lasts more than a second or so.
I am not taken seriously by support at all. I was now asked if I can connect my monitor via HDMI..... I will now return the notebook. And I would recommend that to everyone here! Extremely poor performance from razer.

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