Broken hinge

Exact same thing happened to me on the right side (which appears to be a common issue). Really disappointed in the simple design flaws in the high end headsets these days. First the cap covering the hinge just fell off while I was just sitting there. Then when I went to take it off the one night the plastic holding it together just broke apart completely, almost like it disintegrated, and now the earmuff is detached completely, and the headset is completely useless. Such a shame because I was really happy with the purchase. 

The same thing happened to me and the response from Razer support was “I forwarded the case to our warranty team but failed to proceed with warranty claims as after careful inspection and investigation they deemed the damage as customer-induced”.  how can that be when so many others are having the same damage???

Same thing has also happened to me. I’m sending them in after I told them I refuse to accept that this is a fault of my own. I did nothing to the headset that would cause this to fail. And clearly I am not the only one. I think they should recall this product.

Same exact thing happened to me on both sides after I’ve used it perfectly and have never done anything risky with them. I still want to use the headset and am willing to literally pay to simply receive the parts, I’ll put it together myself for gods sake. I’m just stuck on infinite customer service, wish me luck.

I managed to get an RMA after not accepting their original answer that this is expected cosmetic damage from normal tear and wear. Imagine giving that answer to someone who treated their headphones well, and only two months in they’re literally falling apart? Absolutely ridiculous. This will be the last time I buy a Razer product.

Same thing happened to me and just trying to reaching out to support has been a nightmare. 

Glad you managed to get your RMA soldier plz pray for us.  

Same here guys, I was taking them off my head and suddenly the right hinge broke, I've only had them since October 2023, I contacted support so I hope they can help me

Same story here, RMA initiated, looks like it’s not covered by the warranty but they still submitted it for review ( fingers crossed) there is something wrong with these hinges :(

less than 4 months of “ moderate use

Well the answer from Razer support was almost immediate : “This is entirely your fault but we can still give you a 10$ discount on your next pruchase”

what a shame Razer ! 

Anyone else got a different reply?

Do not take any discounts or anything, that will count as them saying you got something from them for it.

They need to stop staying it is us that is breaking them when it is clear that is a manufacturing issues or a QC issue.

Same exact issue. I just attempted to wear it normally as usual and it snapped.

Mine broke the same way within a couple months of purchase, and then the replacement they sent broke the exact same way within a couple of months. This model absolutely needs a recall, and if support continues to deny customers’ warranties saying this was customer caused it’ll need to be elevated higher.

Mine are same issue.... Why is razer nit responding to threads

Mine broke today, after 4 months of use, two days a week, unbelievable. Submitted a claim but as far as I'm reading in the web, the damage is not covered

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They warrantied mine with no issues in April, but now they just broke again the same way. It’s probably common enough now that they’ll be giving everyone new sets without much hassle. (hopefully)

Purchased these in Aug 2023, and same thing happened to me. Unfortunately, I am deeply invested in Razer ecosystem. And in India RMA/Repair process isn't as straight forward as it seems. These hinges should have been aluminium/metallic in the first place considering the cost of the product 

Purchased the product last year boys. The same exact thing happened… The right hinge just broke while putting them on.

To be completely honest with you, considering the price of the headset this is just complete crap from a big  name company. Not even addressing the problem in any way.  

I also bought a deathadder v3 pro wireless and I the scrollwheel stopped working properly. It doesn’t “catch” all the time. And its creaky as hell for the price and the “ pro “ tag. Again.

For a long period of time people told me Razer is just nothing but branding and is not that good, I think I’m starting to believe this myself as well. 

As for the headset, the battery life was just a joke compared to what they stated, in my experience. using them only on computer. 

In conclusion, I would probably never spend money on a Razer product if this is the situation. 

Have a great day people! 

Hello I also got my razer black shark v2 pro 2023 and I never droped the product and it still broke. The hinge has cracks on it. Is there anyway I can get it fixed?

RMA it.

Yupp… got exactly same issue… mine are less than 2 months old. the hingde just broke while i was taking the headphones off...

Same issue here too. For this price it’s a bad joke… (5 months old)

Same for me. ​@Razer Admin are there somewhere possible to purchase or get original hinge? its clearly a weakness, due to the numbers of broken headset hinges. 

Would really appreciate help :-) 

Not possible, they don’t sell spare parts.

But should be possible to do something about. I haven't even try go to the store for replacement. Know before i go that i gonna get the blame for it!

Had for a year and hinges randomly broke, had to 3d print to fix, and seems like this is a common problem, since my friend headset hinges also broke but he didn't even had 1 year