Audio

HI, Need help I bought a headset Blackshark v2x and when I went to register it in my account to obtain the 7.1 software code I received a message stating that this product had already been registered! I bought it new.

Hey! I have myself the Razer Nommo V2 X speakers. I connected my sound card as the manual said with all the cables and all the RGB lights are working as they should. However, when it came to connecting the speakers I had a problem. The speakers are not analog so I thought I could fix that problem by buying adaptors ( USB to analog ) but they still do not work. I can not hear anything from the speakers when I select the SoundBlaster AE-5 Plus option on the speaker setting. Can you please help me fix this problem because I really want to use the speakers through the new sound card and not the motherboard sound card. Thanks!

Hello, I am about 2 years old when I bought Black Shark headphones version 2 with a soundcard, but my box does not have an active THX card, I don't know what to do, I bought it from a reputable place, please help me. 

galera para solucionar isso vocês tem que usa o cabo P3 dele, no momento que for parear usando o programa de pareamento da razer, fique tirando o P3 e colocando varias vezes no razer nari ultimate durante o pareamento que o problema de conexão resolve!  o  meu razer nari ultimate parou do nada porque resolvi ouvir musica pelo cabo P3 ai quando fui conectar não funcionou mais o pareamento do razer nari ultimate com o dongle, sendo que o dongle não estava com problema

I purchased headphones approximately two to three months ago, but I found them unsuitable and have barely used them. Since I cannot return them, could I resell them to Razer, or does Razer have a product buyback policy?

hello, i lost one earphone, can i somehow get it under warranty or something like that? razer hammerhead true wireless earphones here is the serial number 232240E05000605 if you need any more details i will be glad to inform

i’ve put the right and i know it’s right product to activate 7.1 surround sound but i haven’t been able to register my product because it keeps saying i have an invalid product number 

Recently had a kraken v3 pro hypersense delivered and tried to set up the wireless connection. I plugged in the dongle and turned on the headphones and there was a connection between the two (I know this because it played the sound on the headset that mean it connected) However the computer itself would not recognize the headset and neither would synapse. Even when I used the audio jack cable, I received sound but synapse couldn't detect it. I tried everything from completely wiping synapse from my system, even making sure to install the software that deletes any and all drivers. I made sure my drivers were updated, I refreshed synapse countless times, charged the headset fully, and tried multiple USB ports for the dongle to No avail.  I cant even make sure the software on the dongle is updated because it simply will not recognize it. If anyone has any answers or suggestions, any and all help would be appreciated.

My RAZER KRAKEN V4 broke. Are there any better headsets that have a better sound systems available.

Hello. I purchased Kraken v3 Hypersense. Synapse software works successfully. However, when I want to update the headset firmware, I get the "firmware update failed" error. Many people are experiencing this problem. How can I solve it? 

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Hey there! Recently i ve encountered an issue with my blackshark’s v2 microphone and i think its software related since it started right after i firmware updated it, and when i use its mic without its razer usb sound card connected, it works fine, but whenever i use razer usb sound card to connect it to my pc, for example to have a discord call, its quality just drops to the floor. Does anyone have any insight on this issue? 

HelloI'm trying to send Razer Kraken V4 Pro products home by DHL from abroad, but the airline is asking for battery information.May I know how many watts the battery is?

I recently updated to win 11 from win 10. During the first start up of the system the headphones were working properly without issues, after the first restart and upon some drivers updates from win the headphones stopped playing. The system recognizes the headphones are available in the list of speakers as well as the microphone when i press the test button the test fails and no sound is audible. I check with regards to firmware update and did download relevant software. When i try to run the firmware the update fails. The first step that say plug-in the wirless USB dongle… is executed, then i press the update button and the software request to unplug and replug the dongle. At this point the update freeze and nothing happens after 2-3 mins a fail warning appears that say make sure dongle is connected and retry. I did a couple of times without success. Looking forward to some feedback . Thanks in advance.

Has anyone here verified that the Connecting the Barracuda X 2022 in Razer Audio App would show its battery percentage? First time I’ve used the headset it was on 85% on the Audio app, and on PC when connected via BT. I’ve left it charging for over 3hrs with various methods, using Razer Cable, third-party cable, power-adapter and plugged into USB A on PC, but it still shows 85% on Audio App and in PC.I factory reset the headset, and now it shows at 100% on audio app and PC, but not sure if that reflects the actual percentage, since I’ve been using if for 3hrs nonstop and it’s still at 100%. PS: Charging indicator never turned static green when charging, and was blinking green all the time, and I think this is a common bug across the barracuda x, I’m more concerned on monitoring  the actual battery % so I’d know when to charge and when to stop charging. 

Software for battery level Barracuda X 2022 Hi there!I am baffled not to find a software from RAZER which can be used to toggle the Barracuda X Headset. I would have imagined there would be a small application that could not only show the level of the battery charge, but its health and toggle other aspects of the headset. For example, I have one ear hearing more than the other, and it would be cool to be able to adjust the level of the volume differently on one side rather than the other.Does anyone have a solution to the above? How on earth can I know how much battery I have left on the headset?Thanks to all!

Hi! 1 year ago i bought Razer Headphones, and in box there were a 7.1 Surround code that i have activated, and all was fine until a few days ago i saw a big problem: When i’m having a «Speakers (7.1 Surround Sound)» output, the sound is transmitted with glitches, BUT (!) when i’m having a normal «Headphones (Realtek(R) Audio)» output without 7.1 Surround Sound, i don’t have any glitches. Don’t you know why is this? I really want to play games with 7.1 Surround Sound, but not with glitches. If there is solution, please let me know and write down below . Thank you so much! 

I win my headset through Google play when collecting play points.  I thought it was fake but it was mailed to me with the hanging headset rest too!  Only problem the only "computer" i have is my phone.  Does everything i need but no windows or 10 or 11 on it.  So I'm going to create a virtual environment and run a compatible program to act like windows 10 or 11.  Should be quite the experience all from my phone.  I do have external monitor, keyboard and mouse.  If this works I'll be sure to let you know.  I'm still viewing 3rd party software to install.  BTW I'm glad I got the headset for free.  $399 is a bit pricey but well worth it.

I have a razer blackshark v2 pro playstation edition. It does not switch to bluetooth when connected to the computer with a dongle. I can use bluetooth after removing the dongle. Is there a solution?

I just bought a brand new razer blackshark v2 x and the sound works (ps4 btw) but the mic does not seem to pick up any noise at all, I tried a ton of stuff and nothing is working. I also can’t hear my teamates in game… not sure if that is related. Has anybody else had this issue? And how do I fix it?

My headset is in a permanent state of trying to pair via Bluetooth. I have cut all Bluetooth off from other devices and have forgot the headset on both phone and PC, but it continues to say “pairing”. I have tried everything, but I have no idea how to have it connect back to the Dongle can someone help with this issue? 

purchased the razer blackshark v2 X for my daughter to use on her switch, it’s says it’s compatible but the microphone doesn’t seem to be responding yet works on my ps5 and Xbox series x is there something I’m missing?

The headset mic is too sensitive on my xbox i have to screal for people to hear they said it work with the xbox but im having rrouble with the mic please help asap

Hello I got a pair of Razer Kraken V3 a few days ago and I’ve noticed that when I’m not playing any sounds then there is a little faint screeching sound in the right headphone but when is play something it’s gone. I’ve tried updating the firmware, but it is on the newest version, trying it on my laptop and it had the same issue, turned THX 7.1 audio on and off and nothing worked. The only fix I’ve found is to have some sort of audio playing 24/7 but it might get annoying after a while. So please, if the is a fix, I’d like to hear it. Thank you. 

Yah I’ve just bought it from Lazada’s Dash.Gamer (Malaysia) on 14th Dec 2024 and received it on 18th.I can’t register it as it said that the serial number has already been used.Meaning that I can’t enjoy the 7.1 surround sound software support zzzI only realized that there’re many other ‘senpai’ who has been down to this road after I have face this issue myself.Am I purchased a “fake” headset? or the S/N has been stolen as it is printed and sticker at the bottom of the box which literally everyone can just see it.In my opinion I don’t think that’s a smart and good way for buyers to register it in order to fully unleash the potential of a certain product. The headset itself seems solid though compared to the demo set that I have seen at physical shop before.When I opened the left earpad the serial number is as same as the sticker on the box.The most important part is can I still get the 7.1 surround sound support? or do I need to buy a new headset but from whom?Please help.