Audio

I went out with my barracuda x headset and the product number label managed to get wet or something and rip off is there any way to get it from the box

Recently razer synapse update by itself and right after that headphones stopped working. I can see them in device manager, razer synapse recongize them also I can hear beep of turn on/off button yet whenever I try to play something on yt or spotify there is no sound. 

HiCan I use the Nari dongle as a substitute for Nari Ultimate ? I’d appreciate for reply

Hey all, I have recently got myself the razor kraken v4 headset and the surround sound is not working, I’ve tried activating the 7.1 surround sound by paying for it and even still everything is mono audio, all left and right channel is combined, so if I have someone in game shooting on my left I can hear it on my right too, so it makes it impossible to know direction of noises, anyone know if there is a solution? thanks in advance 

After windows 11 24h2 update, BlackShark v2 Pro (2020) cannot play sound normally with choosing the “razer thx” sound enhancement in windows setting. After closing it, soundplay was fixed. But closing the sound enhance causes all setting in synapse cannot be adjusted, like eq and something else. Hope it can be fixed soon. 

If you are having problems with no audio,not paring even when using a wired connection,random disconnection,etc it’s because of the poor build quality.Exterior of the headset looks great but wait until you break it open and look inside.I found out that they skimped out on soldering wires and instead just hot glued them to the boards.It was only a matter of time before it went to garbage.

So, 2 days ago I bought Razer Kraken X Lite, came home and today I wanted to try surround sound, 1st I was having problems with Surround Sound App and I was reinstalling it 5 times, after that I finally installed it, when I wanted to log in it said “No authentication found”, I was searching the fix on Razer Insider but couldn’t find anything, I only found 1 mod that said “Uninstall the app, restart the PC and install it again”, I did that 3 times nothing happened. Please someone help.

The subwoofer of my Razer Nommo v2 pro stopped working. It doesn't blink any lights. Speakers are blinking red. It is 2 months old. What do I do?

Hello, shortly after purchasing this headset it will randomly start making a really loud static noise. I have the unplug the USB and plug it back in to stop the noise. Very annoying to say the least… It will happen to me probably every 5-10 minutes. 

When i tried to call on discord and play a game of valorant, i couldnt hear the in-game sounds but i could only hear my friend talking. What do i do? 

These are  wired 2 piece speakers with 3.5mm jack connected to audio output of my Windows 11 desktop computer. The speakers do not show up in Sound Settings,  and when  I click on ADD DEVICE Windows is unable to find the speakers.  Some things I’ve tried with no success include:Windows audio trouble shooting; Updated Drivers; Restarted computer; plugged speakers into another power outlet. Can somebody please help?  

I bought my Razer Kraken back in 2019 and it’s finally starting to bite the dust my problem is i have my headset plugged into the Razer Seiren X where all it has is the 3.5mm jack and all the headsets use USB-C is there an adapter i can get to convert usb-c to 3.5mm jack so i don’t have to replace my working microphone as well

 I’m looking to purchase a headset with a high quality microphone for voice control and dictation. The sound guys rate the black shark 2 pro microphone very highly. However, I would like to use a wired connection, as voice recognition tends to have problems with the latency and compression associated with wireless transmission.  Is the microphone in the black shark v2 X the same as in the V2 Pro? The two are labeled differently on the website:Razer™ HyperClear Noise-Cancelling Mic vs Razer™ HyperClear Super Wideband MicThere is no difference in the listed specifications, and no response curve is providedMicrophone Frequency Response 100 Hz - 10 kHz Microphone Sensitivity (@1kHz) -42 dBV / Pa, 1 kHz

Hello Support,  I have been using the Razer Blackshark v2 Pro (2020 version) for about three months now. A few days ago, the audio stopped working and it was no longer detected in the Synapse Software. I tried running the pairing utility to fix the issue, and all I got was a pairing failed message. The part that confuses me is that it has the static blue light indicator, which before meant that it was supposed to be connected, but the audio was not working and it was nowhere to be found in the razer software. I have tried; -redownloading software-removing all razer related apps and running just the pairing utility -updating drivers-so so many restarts-downloading new synapse beta; in this version it showed up in the software, but was marked as disconnected with no way to reconnect it.-reading through many similar threads, but none of them have real answers. Unfortunately none of these worked, and now I am lost on what to do. At this point is it just an issue with the headset itself?

I have a Razer Kraken V2 Pro and now it is having problems with the USB cable and disconnecting itself. I would like to know if there is an authorized store to carry out the repair in the Belo Horizonte Minas Gerais region or in another region of Brazil.

So i bought some blutooth earbuds, lost everything but the usb dongle, bought a new pair and lost the usb dongle, so i got earbuds from one set, and the usn from another, any iddeas on how to proceed, can i link them to work as a pair?? HELP MEEE😔

Hello.So i bought a pair of Razer Kraken X Lite headset a year ago and it worked fine until the microphone stopped working.I tried using it on PC,Console,even on a phone,and the mic doesnt work.I checked every setting to make sure that the mic wasnt disabled and still doesnt work.Can someone help me?

nevermind delete this

Greetings. I purchased a razer barracuda x and registered it. The THX activation code has arrived, however, the program claims that it is invalid

Hello, I have a razor Nari Ultimate but my dongle has stopped workingI see a dongle of a Nari on a second hand website. Can this work with my Nari Ultimate? Kind Regards,Frank Vermeulen

I only ever use my dongle with the green light on the headset but recently it keeps randomly saying “bluetooth connected” my pc bluetooth and phone is off and it has never been connected to either of them. It has only ever been connected via the dongle. Anyone know how to fix this?

Hello everyonewhich headset could replace my aging Razer Kraken 7.1 Chroma with a clear conscience? Unfortunately, something is falling apart and can't decide.Wireless or wired doesn't matter.Thank you very much

 I recently bought a Razer kraken v3 X and my mute button does not work :(can anyone help me with that?

HelloI bought my razer headset some long time ago.Since im playing back shooter games i found out i need to activate the 7.1 sound.But i can't activate the code in the 7.1 app.Not sure if the code past some due some time and isnt available anymore.Thanks anways

Hey folks, I’ve had the Nommo Pro V2 for all of 24 hours and already dealing with a bunch of annoying issues.The speakers themselves:When I start up my computer they’re always off/disconnected, is there any way to make them turn on automatically, they’re plugged in via USB that should be possible.  Turning them on requires double tapping the command pod, how would this work for the non-pro that doesn’t have the command pod?The Command Pod:It will not enter command mode, i’ve tried removing batteries followed every guide online, and nothing has worked. Saw another forum thread where they said only returning the pod and getting a new one fixed this. Not being able to adjust its interactions is a deal breaker expecially given how much the price increases to get it in the pro version Since adding the command pod the windows media controls seem to behaving weirdly, not sure if this is the pods fault or a weird coincidence. Chroma RGB:randomly flashes red, this is almost constant, and it doe