Audio

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!

Razor Blackshark V3 Pro Replacement dongle needed S/N 862539D38101485Please help me find the right replacement to find.

Whe i connect the razer Kaira Pro (PS5 Version) to the PC, the Mic is so low that when connected to Discord the people on the channel cant even hear me. Looking at the configuration in windows and doing the sound test (with the mic at 100%) only receives about 5-10%. I tried everithing on wondows and connecting via dongle and BT, but nothing works. In the PS5 works good and the Mic sounds very well (tested with Discord too). I dont know what more to try, im thinking on returnng them. Some help?

i’l looking around and i cannot find the color and model for my headset, i love it and it was a gift from my bf and it’s a shame that both the paint and leather are falling apart, they create a pink mess and i want to buy some kind of solution for them? for now i just found the ones with the zipper but i don’t really like them, i prefer spending a little more money to get a perfect replacement.

I'm not sure if Razer has a sales representative in Brazil, but I haven't been able to find the Razer BlackShark V3 Pro in stock at the official retailers here, such as Amazon and KaBuM.I'd like to know if there are any plans to release or restock this headset in the Brazilian market. Should I keep waiting, or is it unlikely to be available anytime soon, in which case I should start looking for another option?Thanks in advance for any information.

Hello, I am using a Razer BlackShark V2 HyperSpeed with the HyperSpeed Wireless Dongle on my PC. The headset randomly changes the EQ preset by itself (Game, Custom, Movie, Music) while I am using it. After that, it sometimes switches from HyperSpeed Wireless mode to Bluetooth mode without me pressing any buttons. This happens even when I am not touching the headset. I have already tried: - Updating the headset firmware to the latest version - Closing Razer Synapse completely - Reconnecting the HyperSpeed Wireless Dongle - Checking the wireless connection However, the problem still occurs. The headset is over two years old, so I understand that the standard warranty period has expired. Could you please advise whether there is any troubleshooting method or paid repair service available for this issue? Thank you.

i was wondering where i could find a replacement wireless dongle for my barracuda x cause ive lost it and cant find it online the product number is RZ04-04430100. Thanks 

Hello, have the same problem like here, maybe anybody now how to resolve it  

Hi Razer Team and Community,I am writing this message to urgently draw attention to a severe, widespread audio flaw affecting the BlackShark V3 Pro, the BlackShark V3 (Standard), and even the BlackShark V2 Pro. This is a systemic driver or software -related issue across multiple models that requires immediate official investigation.Here is the specific issue many users are facing:Random Total Audio Loss (Connected but No Sound):While using the headset, the audio will randomly and completely cut out to absolute silence. What makes this bug incredibly frustrating is that the headset does not actually lose its connection. The wireless connection remains active, the power is on, and the device is still fully detected, showing as "Connected" and configurable in Razer Synapse. However, there is zero sound output.Unpredictable Triggers and Timing:There is no fixed trigger for this issue. The timing is completely random and unpredictable. Sometimes the headset works flawlessly for hours withou

My phone still detect the microphone of my Blackshark V2 X but my laptop can’t do the same. When I plugged in the 3.5mm, i can use the headphones to listen sounds but my laptop can’t detect the microphone and still use the mic of AMD. Please help meeee!!!!

the new headphones i got do not show up when i plug them into my pc and do not show up on the razer app. i have reseted my computer, looked through advanced audio settings, disabled possible conflicting audio inputs, but nothing is working. any tips?

I’ve noticed that the volume drops significantly on my BlackShark V3 Pro whenever I enable Low Latency Mode. I’d really like to use this mode—what should I do? Why does this issue occur when using Low Latency Mode via the wireless dongle?

Hi!I've got tiny issue with my hammerheads. My 1st one I bought in 2023, few years later they had technical issue, fortunately I had valid warranty and I did get new pair(I think I forgot to register 2nd pair at razer website). Everything was just fine until yesterday. Basically right one stopped working. Light on right one does not flash, can't switch that one on. I try to charge it few times, but looks like it doesn't work. I cleaned the pins, no effect. I'm curious what might be the issue? Could it die? Is anything else I could do to make it run? I've got razer accessories for the last 20 years and never had issue with anything. Razer stuff is durable and allways worked for me for years(if not decades). Any option to fix this issue please?

I have a PS5, and I’m a bit confused about the different BlackShark V3 Pro versions. If I buy the Xbox or PC version, will it work normally on my PS5 using the wireless connection, or do I specifically need to buy the PlayStation version? Will I still get all the PS5 features, such as Tempest 3D Audio, or are there any limitations? I’ve never really understood the differences between the Xbox, PC, and PlayStation models.

This *beep* sound with brief audio cut is annoying and disturbs a lot. I play many games and use Discord using open mic - previously used Barracuda headset and it’s very convinient for me to use it that way, instead of voice activation or push-to-talk - especially during long game sessions and when needing constant input from keyboard for game. Where is the option to disable it? If not - please add it.

Razer's software doesn't recognize my Bluetooth headphones, what should I do to make them appear?

Hi everyone,Looking for some advice or to see if anyone else has run into this issue with their Razer Seiren V3 Chroma.My mic used to record completely clean audio with zero static. Recently, I traveled with it stored safely in my bag (unused during the trip, no drops or physical hits). Ever since I got back and plugged it back into my setup, there’s a persistent background static/buzzing sound.Here’s what I’ve already tried to isolate the issue: Tested with different USB cables. Updated firmware. Tested on different devices (laptop and mobile phone). Confirmed the issue happens in the exact same room/setup where it worked perfectly before. Since the static follows the microphone across different cables, devices, and ports, it seems like an internal issue started after travel.Has anyone experienced similar static issues with the Seiren V3 Chroma, or is this a sign to push forward with an RMA/support replacement?Appreciate any insight!

Hello,I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.Here are the troubleshooting steps I've already tried: Confirmed the earbuds are fully charged (the charging case shows a green light). Verified that the HyperSpeed USB dongle is connected properly. Checked the PS5 audio settings and set the audio output to the connected headphones. The PS5 recognizes the earbuds as connected, but I still don't get any audio. When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds. I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear a

I just bought new brand black shark v2 x and when I want to register it, it says this device has been registered, pls help me to fix it

my soundbar stays on all the time all of a sudden. it has sound it just wont turn off. i have tried reset but nothing. when i start pc it starts up to. and it wont switch to headphones. i have to use windows to switch from one to the other. levithan v2 update it powers on and statys on and none of the buttons work,volume switching to headset nothing all buttons are dead.

Hello, it says that the product is already registered, even though I bought new headphones.

new place mode to thx spatial audio drivers name Mono2:This function This feature adds the ability to switch the audio so that you can hear game sound and talk to the other person through your headphones, while also hearing music in them.

i just  got my  new razor black sharkv3 yesterday from amazon they are wireless and have the hyperspeed but i can only use them in  bluetooth  and wired and when i do that the  mic  sounds so bad and  the sound is so bad to  and  whenj  i use the hyper speed i  cant hear  or  use my mic  

Would be cool if razer made some open ear, ear buds like Sony or Shokz, that is all. I don’t like wearing full headsets for the most part. I did order some Razer Hammerhead Hyperspeed so I’m looking forward to getting those. I know it's a big ask for them to make such a niche thing, but hey a guy can dream. 

Hello everyone, I’m a long-time razer fan since 2010 and I would like to address on issue that I’ve experienced for like a year and still no update / fix from Razer at all.I bought the Razer Nommo V2 PC Speakers from 2024, and it worked incredible and flawlessly. But since Razer Synapse 3 is ending its support, and must migrating to Razer Synapse 4, I now experiencing so many issues, but the most important issue to be fixed as soon as possible is this:I have already installed and used Razer Synapse 4 from 2025, every time i want to change my Razer Nommo V2 speaker sound settings, it automatically asked me to set the speaker as default.------Here are the prompt words:DEFAULT OUTPUT DEVICESet “Razer Nommo V2” as the default output device to configure its audio settings on Razer Synapse.----- The problem is, I have already set my speaker as my default device and still the problem is persist. I don’t think there is a quick solution for this and since Razer Customer Service chat has been ig