Here the same. The first device didn't want to charge, had a scratching noise with the hypersense and below 70% volume the speakers were different loud. Bought at the end of December 2021. Write to support for 1 month, then get a replacement device. There was no scratching on the goods, but the other two problems are still there. Now I'm currently writing to support again for a month (the same boring questions) to then get a third device. Razer does not want a reverse transaction. I've actually already given up, but if those are the rules of the game at razer, then I'll still play along. maybe the third device is as advertised. xD

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veronikaveber
I have also a problem with charging my headset. For the first month, it was great and everything was okay regarding charging the headset and now I can't charge them anymore. They all the time empty and I can't use them. Do you think that this is some software problem or it is the headset? They are almost 200 and now I can use them. I don't know what to do.

Hi Veronika, that is really unfortunate and makes me think i did right choice in my case when i returned it, as it clearly shows that charging is major issue here (some folks did not notice so far that headset is overcharging and killing battery itself) that needs to be fixed asap.
Looks like HW or FW issue that is for sure, and your only option is to create ticket and let Razer handle it. I would also suggest to either create ticket via Customer online support, where you need to explain the issue and tell them to escalate it asap. Or if you create ticket by yourself, immediately contact online support as well, letting them know that there is this issue and tell them to escalate to appropriate team, RMA or something.
otherwise you will be waiting alot until someone notices this ticket.

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I have also a problem with charging my headset. For the first month, it was great and everything was okay regarding charging the headset and now I can't charge them anymore. They all the time empty and I can't use them. Do you think that this is some software problem or it is the headset? They are almost 200 and now I can use them. I don't know what to do.

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Casper1390
I've been struggling to get mine picked up to be honest! They missed my first collection day because support were too busy to make the arrangements, now their sending me the transport label via email the same day as the package is being collected.... Hopefully DHL don't get here first!

In my case i waited for label then calmly prepared the package and then went to DHL "box" which is near and can be used to collect or get packages. And i put it there myself :D

Anyway yesterday i received new RMA number with return and refund luckily, therefore they send label to somewhere in Netherlands. Today i received new email with apology that it was directed to wrong warehouse and they sent new label to send it somewhere in Singapore surprisingly. So hopefully its okay now, luckily the time they were sending it was almost night for me

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I've been struggling to get mine picked up to be honest! They missed my first collection day because support were too busy to make the arrangements, now their sending me the transport label via email the same day as the package is being collected.... Hopefully DHL don't get here first!

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FiszPL
It may be also batch problem, that is unsolveable by FW.

It looks like this new device is somehow new batch atleast serial number is way different. But thats just asumption.
You could be right, but it depends on them whether they allow me new RMA or refuses.

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Casper1390
I was worried you were going to say that! Is nothing any better at all? What are you going to do now?

Yeah after what i read on the internet i was worried as well. It is exactly the same, and razer support this time is horrible. After all the reference they are going from scratch...i dont get it. So i opened new case, i am literally afraid that due to this charging issue i cannot leave it as it charge over and over again. This can harm battery and start fire, im not gonna risk it in my household. Now i think they will not allow me to return it and im gonna be stuck with it...

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Dino89
Got my RMA today finished and delivered.... it did not solve anything. I highly suspect it is a problem of FW in terms of charging issues, maybe also the poor audio balance

It may be also batch problem, that is unsolveable by FW.

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Dino89
Got my RMA today finished and delivered.... it did not solve anything. I highly suspect it is a problem of FW in terms of charging issues, maybe also the poor audio balance

I was worried you were going to say that! Is nothing any better at all? What are you going to do now?

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Got my RMA today finished and delivered.... it did not solve anything. I highly suspect it is a problem of FW in terms of charging issues, maybe also the poor audio balance

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rmazzaro
I can't seem to get this headset charged up completely. I'm using the included cable on a 5V 2.4A USB port. Charged overnight and this morning the LED is still blinking.

On a related note, the Synapse app only shows a tiny battery representing the charged state. How about a percentage (%) indicator?

I've notified our Support Team and shared this post. Thanks for kick-starting this thread.

For the other and upcoming users on this thread - Please submit a case to our Support Team so they can track all the affected users and devices. I appreciate your cooperation and patience. Feel free to submit a case to our Support Team or send me a PM.

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Wartman
Yeah same issue here and I've seen reports of this on a few reddit posts. I'm thinking this and the battery issue can probably be fixed with firmware udpates. I'm going to keep mine for awhile and see how it goes.

Problem is that this fix with battery/charging issue needs to be either rolled out via fw update asap or fixed by replacing defective device. Headset like this does not know when the battery is fully charged and keeps it charging over and over therefore there is high risk that one day it will blow up or it will die completely. Either way it will not work and you will endanger your surroundings.

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SHOOTIEST
Same issues with charging, but I'm in the process of RMAing right now for different issues.

After testing out the haptics, I realized that if I switch haptics while listening to any media the haptics go wonky and the headphones start rattling really badly. The only way to fix this is if you stop the music, turn the haptics off, then back on again to the desired level, THEN start the music/media again.

I've tested this on two different PC's and tried both 3.5mm and USB dongle, same results.

It's really a shame because they sound great in general. I'm worried these are being held back by very poor QA and proper testing; this is Razer's only and last chance for me personally. As a side note, being able to see your headphone's percentage is a must, and being able to switch haptics using the haptics button on the headphones must work as intended for $220 (with tax). Cheers

Yeah same issue here and I've seen reports of this on a few reddit posts. I'm thinking this and the battery issue can probably be fixed with firmware udpates. I'm going to keep mine for awhile and see how it goes.

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Same issues with charging, but I'm in the process of RMAing right now for different issues.

After testing out the haptics, I realized that if I switch haptics while listening to any media the haptics go wonky and the headphones start rattling really badly. The only way to fix this is if you stop the music, turn the haptics off, then back on again to the desired level, THEN start the music/media again.

I've tested this on two different PC's and tried both 3.5mm and USB dongle, same results.

It's really a shame because they sound great in general. I'm worried these are being held back by very poor QA and proper testing; this is Razer's only and last chance for me personally. As a side note, being able to see your headphone's percentage is a must, and being able to switch haptics using the haptics button on the headphones must work as intended for $220 (with tax). Cheers

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