General Discussion

Hello I wanted to buy the advanced model 15 2020, but realizes that in Amazon there's only the 2019. Is there any way to get it besides Amazon? Cause I live in Indonesia So basically my options are limited

Having problems in my"Getting started" and "#CleanAF" achievements even though I already finished the required tasks to achieve them! Help please!

All, I need some help figuring out a lighting question with my new Razer Blackwidow Elite. Is it possible to enable lighting for the symbols on the keycaps tied to the shift key? Aka lighting for question mark, exclamation point, at symbol, double quotes, etc...? Thanks!

I recently ordered a Core X Chroma from Razer and the shipment seems to be delayed at customs for 2 days now. Has anyone else experienced this and if so, how was the issue resolved?

Guys, Since last week my DeathAdder Chroma started to double clicking. I tried to update the firmware but nothing happened. Is my mouse broken at this is solvable? And synapse 3 never can detect my mouse so I’m still using synapse 2. Is it because of that? I’ve been using this mouse since 2016 and never have any problem until last week. Please help.

Where is the Razer Contact Support, you click on Software support to contact Razer and it just sends you in circles, kind of like Microsoft does, well I don't need any support for your software, because I won't install any of your software until you stop trying to load services in windows I don''t need running in the back round, stop trying to take over my operating system with your evasive software and I might install it, until then, I will refuse to install any razer software, don't need it to use my mouse, keyboard or headphones.

I had a typo in the email of my order and need help trying to change it so i can get my shipping information

Hello, just bought my Seiren X, cannot get it to work on iMac. I have set it up under 'system preference' - 'sound' and input/output both have Razer Seiren X selected. Just will not work, anyone else had issues connecting?

I tried to open razer synapse 3 today, but it will not open. Do you guys know any fixes to this problem i am encountering?

Hello, i have the Blackwidow Chroma (Green switches) 2019. I've bought it on Christmas. When i turn on the RGB lights there is a sqeaky noise coming from numpad. It's like high frequency sound. It's become really annoying. What should i do. I tried switching USB ports (2.0 and 3.0) and found that it does it only when it's in my PC. Reinstalled Razer Synapse nothing helped. Thank you for answers.

Hey all, I've recently installed Cortex on my 2019 RB 15 Advanced, BIOS v1.05. When I launched DIRT Rally 2.0 for the first time, using the Cortex menu, the game doesn't play smoothly. Its plugged into a 2K 75hz monitor and still records 75 FPS which mid-game but the image stutters and flickers. I had FPS tracking switched on recording average and highest FPS and also the option checked to post FPS results to desktop when closing the game. I had to right-click and close Cortex and Synapse mid-game which resolved the flickering. Any advise or help with this please?

Hi there, I have a Razer Core X that I no longer need. Was going to sell it on eBay but then I was wondering if I could repurpose it as fast storage by putting an NVME RAID card in there. I'm using it with a Mac. Thanks!

Is there a way to get darkmode?

Hi Folks, I am in the market for a new headset and I have been told having a desk mic is the absolute best way to be able to chat with people. Would I be able to use the Kraken Ultimate with the Seiren to chat while gaming in Discord? I don't stream so that would not be the purpose of it. Would I be able to keep my headset muted and the desk mic on while using it? Will there be an issue using both with discord at the same time? Thank you for the help! -Chris

Hello, i would like to ask if there was any possible way to obtain or purchase a razer surround activation key without needing to purchase a razer kraken pro, as i purchased the razer threshers recently and would like to use them with razer 7.1 surround.

Hi, I purchased the Razer Sila router used and was concerned about it still being able to be accessed remotely by the previous owner as once it’s set up you can access it over LTE via the Razer iOS app. Are these units tied/ registered to the previous owner in any type of way? Will a simple factory reset and new setup via the iOS app on my phone resolve this? Thanks in advance

I got Razer Blade Stealth Product No: RZ09-02393E32 which is less than 2 years old. Sice Razer has 1 year warranty, of course, it is outside warranty. I got Recovery USB drive created from above Laptop. I used the Recovery USB stick and booted from the stick and perform the "Just remove my files." process. The process goes well. At the end I got "There was a problem resetting your PC. No changes were made." message. Even though it says "No changes were made.", I could not reboot into Windows again. It kept booting into BIOS everytime since after the above Then, I boot again from Recovery USB stick and this time I choose - "Clean the Drive fully" process. The process failed at the end with same error message I got earlier "There was a problem resetting your PC. No changes were made." I wish Razer Support should assist the issue even though the Hardware is out of warranty as above recovery procedure is not related to Hardware issues. The laptop works well until I done the rec

So last night while I was in the middle of a COD game my laptop screen went black followed by the laptop completely powering off. Ever since then I have been unable to power it back on no matter what I do. The only thing I see is a faint white LED on the indicator while holding down the power button. I’ve tried all the steps listed under other suggestions and forums without any luck. Upon checking my warranty it unfortunately expired about 3 weeks ago. What are my options from here? Have any of you guys had this same issue? Thanks in advance

i am new just wanted to say hi to u guys :D

Hello there! I am new here so I'm sorry if I'm posting this in the wrong section: I am curious if Razer provides an invoice with the buyers VAT number with the purchases from the online store. I am interested in making a purchase through my business and I would need to provide that invoice to the Tax administration to justify the business expense. I already sent an email to see if this was possible but still haven't gotten a reply so I though there might be some other people with this experience here.

I can't reload my pin for gold razer anyone else having same problem? what is the solution? when this problem will get solved???

Hello, I was curious to see if anybody knows if a Surface tablet with Windows RT *will* allow Synapse 3 to function? I was trying to brainstorm better ideas of car lighting and I wanted to use the chroma kit to light the interior of my car but before I take other routes I wanted to see if the software will work. The reasoning behind using a Surface is the space it takes up versus a laptop unless somebody else has a suggestion for a space saver. Does anybody know or is a person that has used Razer devices/software to chroma light their car? Thank you.

Hello, Ever since yesterday, June 6th, my laptop won’t connect to my internet. Sometimes it appears as it is connected and shows “internet access” but none of my apps or websites load and if they do they just say I have no internet access. Sometimes where the internet bars would be, a symbol resembling a globe shows up saying I have no internet. I know this is not an issue with my internet as the Xbox, phones, and tablets in my household all connect to the internet no problem and run very well. I have had my laptop since around October 2019 and this issue has never occurred. I wanted to know what help I could possible get as I’ve been trying to fix the issue myself but I can’t seem to find anything to fix my problem. Thank you for any help you can provide.

I have the Razer kraken with the grey earpads and I noticed their colour changed and they irritate my skin. I wipe them but it doesn't do much. Any advice on how I can wash them?