Surround (Legacy) crackling | Razer Insider

Surround (Legacy) crackling

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C
Uzuti
Hey, recently I've updated Surround and it started to have a loud crackling noise to everything. Note that this is not static it just sounds like a really bad headset for example. If I turn off Surround everything is just fine. Any idea how to fix it? I couldn't really find anything useful on Google so far.

I found a solution by downloading the previous version of windows (1909) here:
https://www.itechtics.com/windows-10-1909/
After i installed it i did an update only once (it was some updates for the 1909 ver.) and after that disable automatic updates.
btw i didn't have this problem before (idk how) i encountered it now because i did a fresh windows install...
R
Just updated a bunch of windows stuff and it broke my audio I have the crackling even after I fresh install I use corsair void pros.
D
CRE4MPIE
Quick reply here - not heard a thing about a fix for this issue which has me seriously bummed out.

Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.

Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.

Finally able to use Surround again ! on the latest Windows update


this stuff works wonders. You just made my day, thank you so much 🙂
L
Edit: And it's gone after playing Warframe, even with restarts. I hope it'll work for you.
L
Hi,
I was like you, struggling with this issue for months when I wanted to look to another software to do the same work.
But I finally found a workaround thanks to randomness !
Here you go: download EqualizerAPO, install it (select your default output...), restart, open the "Configuration Editor" from your Windows menu, power off everything (or not, as you want) to have your normal sound output.
Go to Razer Surround PRO, re-enable your Surround and there you go, you are finally able to enjoy it again !
Hope it'll work for you too.
A
How things are going with Win 20H2? Did they fix the issue on Microsoft side?
C
Hi I have the Razer Kraken Pros V2 and I downloaded Bluestacks and my surround works again!
B
OMG thank you, been struggling with this SHIT razer issue for a while, this bluestacks works!!
T
Aminodextrous
A possible solution that I have yet to test (I'm still using 1909 for the time being, hoping for an "official" fix).

Thanks for this idea, however I tried this, and it did not stop the crackling.
A
Since I use steelseries wireless headphones with razer surround pro (better sound quality), had same problem. Couldn't find solution till I did reset on headphones (little button behind foam cover) Works without crackling and other bad noise. Maybe it works on razer headphones aswell. :cool_:
T
AustinTerm
Idk if this will work for ya'll, but I decided to download Surround 7.1 (even though having Surround Pro is different), and I somehow got the crackling to go away. I then uninstalled 7.1 to test it out and it still works.

What?
explain a little more
J
AustinTerm,
Thank you soooo much it worked for me
A
Idk if this will work for ya'll, but I decided to download Surround 7.1 (even though having Surround Pro is different), and I somehow got the crackling to go away. I then uninstalled 7.1 to test it out and it still works.
K
DIAMONDsleekNickel026
Hi Any news here ? If bluestacks is fixing the issue , why Razer can`t fix it ?

because razer surround pro is a legacy product. They won`t fix it.
I closed my support ticket [200615-000609] , which has not been resolved since July, and sold all razer products.
razer died for me, bye razer.
D
Hi Any news here ? If bluestacks is fixing the issue , why Razer can`t fix it ?
A
Aminodextrous
A possible solution that I have yet to test (I'm still using 1909 for the time being, hoping for an "official" fix).

Tried this on 2004, did not work. Only logical fix seems to be going back to 1909
A
A possible solution that I have yet to test (I'm still using 1909 for the time being, hoping for an "official" fix).


Fixed mine by reinstalling the driver and restarting the service. Working on a fully patched version of Windows 10 2004 and after multiple restarts. My guess is Windows isn't installing the driver properly when it's doing the upgrade to 2004.

If someone else wants to give this a go and report back...?:

1) Right click your start menu and select Device Manager.
2) Drop the arrow down on the "Sound, video and game controllers" option. Right click "Razer Surround Audio Controller" then Uninstall device. Click the option to uninstall.
4a) Normally at this point you can click the "Scan for hardware changes" button but that didn't seem to help for me. I had to manually select the driver using the following method:
4b) Click Action at the top then "Add legacy hardware". Click Next then select the (Advanced) option. Find and highlight "Sound, video and game controllers" in the list and click Next. Find "Razer Inc" in the left-hand list then you should see Razer Surround Audio Controller on the right. Highlight it and click Next. Click Next again to install it. (If the Razer Synapse window pops open at this point, just close it. I seem to remember mine did.) You can now close Device Manager.
5) Do a search on the start menu for "Services" (it's the one with two cogs), and open it.
6) Find "Razer Surround Audio Service" in the list, right click it and select Restart.
7) Open the Synapse app and try configuring it to use the right audio device then hit the button to turn it on, or toggle it off and back on.

I
CRE4MPIE
Quick reply here - not heard a thing about a fix for this issue which has me seriously bummed out.

Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.

Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.

Finally able to use Surround again ! on the latest Windows update



This actually works! I was ready to give up on being able to use this software. Pity that Razer doesn't support customers who have this product. I bought Razer products because they offered this software and then they just dumped me a short time later.
R
CRE4MPIE
Quick reply here - not heard a thing about a fix for this issue which has me seriously bummed out.

Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.

Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.

Finally able to use Surround again ! on the latest Windows update


This seens at least odd, i just run BlueStacks and the crackling sound stops. I sure that it begins it the win update, i'm really tilted.
G
I have same problem after windows update. I sent feedback through synapse. Waiting for solution.
S
This is completely stupid, but BlueStacks running indeed resolves the issue with a crackling sound. I hope there will be a patch or better workaround because it's not comfortable at all.
L
CRE4MPIE
Logged in on Warframe and seemed to work fine for me - odd :/

noticed something new. i still get crackling in warframe with bluestacks running. however, after closing warframe, the crackling persists even when bluestacks is still running. restarting bluestacks fixes it. So i tried running bluestacks after warframe ran. it doesnt fix it completely, there is still residue crackling only in warframe. Closing warframe after this method brings the crackling back to the audio everywhere, even with bluestacks running.
B
CRE4MPIE
Quick reply here - not heard a thing about a fix for this issue which has me seriously bummed out.

Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.

Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.

Finally able to use Surround again ! on the latest Windows update

Thanks, It's working for me.
B
CRE4MPIE
Resposta rápida aqui - não ouvi nada sobre uma solução para este problema que me deixou seriamente chateado.

Encontrei um post do reddit que sugeria que instalar e executar https://www.bluestacks.com/ em segundo plano consertará o estalo.

Acabei de testá-lo sozinho e, por algum motivo estranho, ele funciona novamente. O Fluestacks é um iniciador de plataforma móvel - não tenho certeza de que mágica eles estão usando, mas corrige o problema.

Finalmente capaz de usar o Surround novamente! na última atualização do Windows

The bluestacks solved my problem with the audio, I hope they will soon solve this on their own.
C
Larcetosus
yeah bluestacks is running. i'll be more specific; it doesn't work when i'm playing Warframe. I did not try it with any other games cause I just assumed it doesn't work with the rest.

Logged in on Warframe and seemed to work fine for me - odd 😕
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