Surround (Legacy) crackling
Hey, recently I've updated Surround and it started to have a loud crackling noise to everything. Note that this is not static it just sounds like a really bad headset for example. If I turn off Surround everything is just fine. Any idea how to fix it? I couldn't really find anything useful on Google so far.
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Larcetosus
yeah bluestacks is running. i'll be more specific; it doesn't work when i'm playing Warframe. I did not try it with any other games cause I just assumed it doesn't work with the rest.
Okay ! Lemme check my side - *installing Warframe quick*
CRE4MPIE
Works for me on all games - make sure Bluestacks is running. It's a stupid workaround, but works for me. The latest Windows updates have broken so many things.
On a side note - I believe this has something to do with the onboard Realtek audio device. Friend of mine has an ASUS Sound card running Razer Surround and no problems after the windows update.
Best of luck to all - waiting for a fix, until then I run Bluestacks :slightly_sad:
yeah bluestacks is running. i'll be more specific; it doesn't work when i'm playing Warframe. I did not try it with any other games cause I just assumed it doesn't work with the rest.
Larcetosus
Bluestacks method works until i launch games. then the crackling is back lmao.
Works for me on all games - make sure Bluestacks is running. It's a stupid workaround, but works for me. The latest Windows updates have broken so many things.
On a side note - I believe this has something to do with the onboard Realtek audio device. Friend of mine has an ASUS Sound card running Razer Surround and no problems after the windows update.
Best of luck to all - waiting for a fix, until then I run Bluestacks
im a razer fan from the day one, i had several razer equipment from bottom to the top. deathadder, blackwidow, addaro dj, even mousepads with variable size.. because of this well knowing like an everlasting issues, i know it won't affect the company but i decided to considering my faith with razer product.
Razer Surround legacy is my favorite girl, you can't judge it but you can feel what the best to you.
Razer Surround legacy is my favorite girl, you can't judge it but you can feel what the best to you.
Bluestacks method works until i launch games. then the crackling is back lmao.
L00n3y
Thank you sir! For today you are my hero!!!! ❤️
Wait, really?
@CRE4MPIE If this works, you'll be my hero forever, lol.
CRE4MPIE
Quick reply here - not heard a thing about a fix for this issue which has me seriously bummed out.
Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.
Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.
Finally able to use Surround again ! on the latest Windows update
Thank you sir! For today you are my hero!!!!
Quick reply here - not heard a thing about a fix for this issue which has me seriously bummed out.
Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.
Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.
Finally able to use Surround again ! on the latest Windows update
Came across a reddit post that suggested that installing and running https://www.bluestacks.com/ in the background will fix the crackle.
Just tested it myself and for some odd reason it works again.Bluestacks is some mobile platform launcher - not sure what magic they're using, but it fixes the issue.
Finally able to use Surround again ! on the latest Windows update
razer support dead?
Any news regarding this?
Any news? Thank you!
From official support on another thread (now locked and unlisted):
As far as I know, the instability is caused by the KB4556799. Unfortunately, this isn't something you can uninstall, and the only workaround, for now, is to revert to the previous build until a patch fix is released. Our Devs have been working on this, but have not had any breakthroughs yet. We'd appreciate it if you guys can send your Synapse 2 logs by sending a feedback function on the app. You can also send them to me via PM. You can find the files in:
- C:\\ProgramData\\Razer\\Synapse\\Logs
- C:\\Windows\\System32\\MSInfo32.exe and export the information
- C:\\Windows\\inf\\setupapi.app.log
- C:\\Windows\\inf\\setupapi.dev.log
this is total garbage , not only am I a long time user of razer products / 5 mice / 4 keyboards , 3 head sets BUT I am a share holder in Razer and I find this lack of fix really detrimental to my investment , disgusting .
Either fix known issue or offer a discount for users to upgrade to known driver that doesn't have 2004 issues
Either fix known issue or offer a discount for users to upgrade to known driver that doesn't have 2004 issues
Aminodextrous
It's a known issue with Win 2004. There's no tell when they're going to fix this.
Thank u so much for info, thought something wrong with my pc..
Oh, thanks. Thought so... Windows is utter garbage nowadays.
It's a known issue with Win 2004. There's no tell when they're going to fix this.
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