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Devices Supported by Razer Synapse 3?

Discussion in 'Razer Synapse' started by nJOI.iwnl, Oct 29, 2017.

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  1. koolA1dmann

    koolA1dmann New Member

    SO... realizing now that Synapse 3 was released back in 2017, and yet there are products that havent been added yet. legit, i bought a razer cynosa and a razer naga and honestly ive made a mistake. If it werent for the stores return policy, id have returned my items a long ass time ago...
     
  2. chickdan

    chickdan Active Member

    It's not bad that they are expanding, they are just doing so too quickly.
    Synapse 3 is and always has been in beta. The webpage you have to navigate to to download it even has a red "beta" badge (before the domain change broke the image links) AND that very same page lists the supported devices.
     
  3. Currently non of the headphones are supported by synapse 3
     
  4. gottagetbret

    gottagetbret New Member

    Will the synapse 3 support Blackwidow Chroma v1?
     
  5. s33dl3ss

    s33dl3ss New Member

    Just checked in here again and now am seeing "staff members" keep pointing out that not all devices will be migrating to Synapse 3 now. Thats definitely not how it was originally advertised. If there is a list of products that will NOT be migrated, that needs to be made public so I can decide whether or not I wasted $100s of dollars and move on to a company whose peripherals actually work with the software they provide.
     
  6. Oxxinator

    Oxxinator New Member

    It's been a little over a month. Can we get an update on if our legacy devices, such as my Deathadder Chroma, will be supported once again with Razer Synapse? My gaming macros are all but dust in the wind right now and I need them back as soon as possible! Thank you.
     
  7. Haxor_Gaming

    Haxor_Gaming New Member

    The Entire Razer Blackwidow Series is now ready with Synapse 3.0. Now I can sync my wave across my keyboard and mousepad!
     
  8. Jenjar

    Jenjar Well-Known Member VANGUARD

    Not sure if you noticed yet but it is supported now, just update Synapse 3 if you have not yet.
    They are planning to move as many products as they can over, but there are simply way to many and the program would be in Beta for years and years, and the older the products get, the older the code and simply the harder it is to make them work on the new software depending on their age.
    As far as I know they plan to move over everything that is in the Chroma ecosystem, and past that they might try to add some of the older products from around 2012-2013, I don't see anything being added past that though to be realistic. Theres no list as of yet, they are just going until they need to stop and / or there is no point to add more.

    Also, it was not advertised as supporting all products, in the first place it was only advertised as having new products at that time (ex. lancehead), and the products in the first promo photos (Firefly etc..), never said that all products were going to be supported. As long as you stay away from some of the older products you should be good to be supported by Synapse 3 at some point.
    You can use Synapse 2 and Synapse 3 at the same time to have your Deathadder Macros and your macros on Synapse 3, the only thing would be is a little impact in performance. Should not cause any conflicts.
     
    Thorj and RazerThe_Fiend like this.
  9. Oxxinator

    Oxxinator New Member

    Hmm, I was under the impression Synapse 2 was just depreciated because of what I've been dealing with. In that case, I'm not sure if you are able to help me with this or someone else within a different team inside Razer would be able to but every time I try to open Synapse 2, it opens up in the system tray then disappears. I'm using Windows 10, latest definitions.

    EDIT 1752 hours Central: For anyone else trying to run Synapse 2 and it suddenly disappears from the system tray, this worked for me.

    https://insider.razer.com/index.php?threads/synapse-for-windows-10-wont-stay-open.30990/


     
    Last edited: Apr 5, 2018
  10. s33dl3ss

    s33dl3ss New Member

    I understand what you are saying about that, but I recently purchased an Orbweaver Chroma and a Basilisk at the same time for the sole purpose of having one program to use for my peripherals. Before, I was using Kone and Logitech software together and it bothered me. I was not even aware of the new Synapse, so I obviously didn't do enough research. But in my defense, I figured if I was paying the exorbitant amount of money that I did for the Orbweaver that it would at least be on the latest software. Now I sit here and months go by while they add the lower-end keypad (Tartarus) instead somehow. So I think I have a right to at least question why that particular device has not been migrated yet, IMO.

    And I hope you can see how my initial "introduction" to Razer has been extremely frustrating so far. I am very close to moving on with my business, especially when some of the answers I am receiving are rumors or short staffing and a bad workplace. Not a good sign.
     
  11. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    We didn't "migrate" Tartatrus V2 to Synapse 3. The Tartarus V2 is a recent product, which was released exclusively with Synapse 3 like all our other new releases. Nothing to do with high end/low end.

    The Tartarus Chroma keypad which was released in 2015, together with Orbweaver Chroma was released with Synapse 2, and continues to be supported on Synapse 2. We will continue to provide bug fixes and compatibility updates for Synapse 2 for the foreseeable future.
     
    0V3R_K1LL likes this.
  12. klaus-l

    klaus-l Member

    The quality of hardware mainly depends on the quality of it's software drivers.
    Razer's software design and development is so bad. If I had known this before, I'd never bought a single piece.
    What kind of product mangement is that , making such a design break, not supporting a smooth transition from one version to the next ?
    Coming from Logitech, I now know, what I had with their products. One driver for all products, even older one's, without any restrictions.
    Sry Razer, what you are producing is just b..sh...
     
  13. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Synapse 2 has been around for over half a decade and supports 200+ devices. We were the first ones to create a unified driver package in a time every device came with its own separate driver. But change is the rule of nature and a platform that was conceived nearly a decade ago is no longer adequate for us to build the next-generation features we are want to bring for our users.

    It would indeed be most convenient for us to just keep using Synapse 2 forever and keep adding devices to it with the same limited feature-set, but a chain is only as strong as its weakest link, and we don't do things for the sake of convenience alone. Users who see the benefits of our approach and stick with us through this transition will reap the undisputed best software suite, and for those who are satisfied with second best, there are plenty of other options available in the market.
     
    klaus-l likes this.
  14. Bitauren007

    Bitauren007 Well-Known Member

    will the most sought after product - razer mug move to synapse3? :big_grin_:
     
  15. klaus-l

    klaus-l Member

    What ? I have been using Logitech devices for longer than a decade, and cannot remember, that I had to use more than one single driver software for keyboard,mice, headset and gamepad. So you were "the first" ?? I can't believe.
    But OK, may be thats true, but why do you break this important feature now ?

    There is no problem to make a complete change in software architecture, but technically there is no enforcement, not to make a smooth transition. Everything would be fine deliverining a new package, that completely replaces the old package. But leaving your customers in a situation, where they have to use the old one for realy not ancient devices (like Orbweaver !) and additionally a new (beta) package for new devices. This is absolutely underwhelming.
    Especially when the old "decade" package (Syn 2) is in a still bad condition (buggy, uncomfortable,...). Why should one believe, that your new package will be better "best software" ? OK, may be, your definition of "best" is "slightly" different from mine.
    Yes, there are other options in the market. Is this is your company's slogan ????
     
  16. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    I'm only repeating things that I've already said now, but there is no magic stick to make all devices appear in Synapse 3. It's a new architecture, and devices from the years past were not designed for it. Software and driver work takes months of work which typically happens before a new device is released. We had zero obligation to migrate any legacy devices to Synapse 3. They were released on Synapse 2 and they will continue to be supported on Synapse 2. The only reason why we're putting in millions of dollars in investment and months worth of software effort into re-developing software for several (30+ and counting) legacy devices on Synapse 3 is because it's best for our customers.
     
    Last edited: Apr 7, 2018
    klaus-l likes this.
  17. klaus-l

    klaus-l Member

    Yes, thank you for beeing so honest !
    1.) You are repeating words like a politican. OK; thats your job, I can understand.
    2.) Seems like this company attitude describes the main problem. There is no legal obligation to migrate, or to do anything. You are absolutely free !
    Except, you already realized, "what is best for our customers". The problem is, you are not clear about "best for customer" and "best for the company". Investment, no matter how large, doesn't secure any of them.
    Listening to your customers is commendable. Understanding would be more helpful.
    You are defending your company decisions, what else can you do.
    But, your customer don't want a new software, that is incompatible with their products !
    They want a bug free, performant and comfortable software, whatever it's called.
    Your argumentation, that the design of old components prevents the design of a new software simply is an excuse for "we are not capable" or "we are bothered" to implement backward compatibility.
    So far, if you have to invent millions of dollars in update driver development, something serious goes wrong in your company.
     
  18. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Those are the same things, as far as I'm concerned.

    Those decisions were made by me (I'm the product owner for Synapse) and I'm trying to give some insight into why/how/when of things because community members always ask for more transparency.

    However, this conversation has unfortunately gone from me sharing insights to straight up combative, so I'm going to refrain from responding unless there are any legitimate questions that warrant a response. Sorry.
     
    Akimbowles_Rangers and klaus-l like this.
  19. klaus-l

    klaus-l Member

    Yes, thanks for your answers. I honestly respect your position and your discussion on this difficult theme.
    Thumbs up for You ! A sign for hope !
     
  20. EndlessZer0

    EndlessZer0 New Member

    Will the deathadder chroma (Not elite) ever be compatible?
     
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