Devices Supported by Razer Synapse 3?

Quango2k
You could have saved all this hassle by not releasing synapse 3 as beta until it was ready for all Razer products.

No excuse for it at all. Worst of all is releasing new hardware that only works on the Beta software! So I have some devices that only work on 3, and some on 2..and both being installed causes problems so its not feasible to install both of them.

As I've mentioned before, Synapse 3 will NOT support all legacy products. Synapse 2 has support over 200 devices and it's simply not possible for us to bring all of them to Synapse 3. Some for technical reasons and others for logistical reasons.

Both Synapse versions should function in parallel. If you're experiencing issues, please reach out to Customer Support or report them using the feedback button so that the engineers can take a look.

Quango2k

What Razer should have done is support all NEW products in Synapse 2 and only release Synapse 3 when its fully functional and supports all products.

To be completely transparent, we did try that approach initially.

The first 3 devices on Synapse 3 were also supported on Synapse 2. But developing software for brand new devices is several months of work (that happens before device release). Developing it for 2 versions of Synapse is straight up double the work. Once again, Synapse 3 is not a reskin, it's a completely different architecture to overcome all limitations of Synapse 2.

Continuing parallel development of Synapse 2 and 3 would mean that we would never be able to catch up on legacy devices in Synapse 3. As of now, we have stopped development on Synapse 2 (other than critical bug fixes) and focused all resources on Synapse 3 (including legacy device migration). Even with us being 100% focused on Synapse 3, the rate of migration of devices is an average of about 2 devices per month.

I absolutely agree that the transition period from Synapse 2 to 3 isn't the most pleasant experience, but the alternative would be to support new devices on both Synapse versions for a certain duration and never bring any older devices to Synapse 3 at all. We (Razer) would still utilize the same amount of engineering resource, but we would be leaving all the users on older products behind and we don't want to do that (despite the accusations of the contrary in this very thread).

I bought Atheris at the store, and what I found was the mouse too heavy to use and a deformed driver. Smile =))

How about the development of Razer Synapse 3?

year 2020, i think this synapse 3 still in beta, razer deathadder chroma, blackwidow chroma still not out..

hwei8
year 2020, i think this synapse 3 still in beta, razer deathadder chroma, blackwidow chroma still not out..

Yes, better forget Razer, they strained theirself with all the products, they want to sell. They should have focused on good peripherials. Now they are selling a bad phone, bad notebooks, totaly overstrained for their manpower.
Future will be: RIP. Sry, bat the truth

klaus-l
Yes, better forget Razer, they strained theirself with all the products, they want to sell. They should have focused on good peripherials. Now they are selling a bad phone, bad notebooks, totaly overstrained for their manpower.
Future will be: RIP. Sry, bat the truth

It's not bad that they are expanding, they are just doing so too quickly.

koolA1dmann
SO... realizing now that Synapse 3 was released back in 2017, and yet there are products that havent been added yet. legit, i bought a razer cynosa and a razer naga and honestly ive made a mistake. If it werent for the stores return policy, id have returned my items a long ass time ago...

Synapse 3 is and always has been in beta. The webpage you have to navigate to to download it even has a red "beta" badge (before the domain change broke the image links) AND that very same page lists the supported devices.

Will the synapse 3 support Blackwidow Chroma v1?

It's been a little over a month. Can we get an update on if our legacy devices, such as my Deathadder Chroma, will be supported once again with Razer Synapse? My gaming macros are all but dust in the wind right now and I need them back as soon as possible! Thank you.

gottagetbret
Will the synapse 3 support Blackwidow Chroma v1?

Not sure if you noticed yet but it is supported now, just update Synapse 3 if you have not yet.

s33dl3ss
Just checked in here again and now am seeing "staff members" keep pointing out that not all devices will be migrating to Synapse 3 now. Thats definitely not how it was originally advertised. If there is a list of products that will NOT be migrated, that needs to be made public so I can decide whether or not I wasted $100s of dollars and move on to a company whose peripherals actually work with the software they provide.

They are planning to move as many products as they can over, but there are simply way to many and the program would be in Beta for years and years, and the older the products get, the older the code and simply the harder it is to make them work on the new software depending on their age.
As far as I know they plan to move over everything that is in the Chroma ecosystem, and past that they might try to add some of the older products from around 2012-2013, I don't see anything being added past that though to be realistic. Theres no list as of yet, they are just going until they need to stop and / or there is no point to add more.

Also, it was not advertised as supporting all products, in the first place it was only advertised as having new products at that time (ex. lancehead), and the products in the first promo photos (Firefly etc..), never said that all products were going to be supported. As long as you stay away from some of the older products you should be good to be supported by Synapse 3 at some point.

Oxxinator
It's been a little over a month. Can we get an update on if our legacy devices, such as my Deathadder Chroma, will be supported once again with Razer Synapse? My gaming macros are all but dust in the wind right now and I need them back as soon as possible! Thank you.

You can use Synapse 2 and Synapse 3 at the same time to have your Deathadder Macros and your macros on Synapse 3, the only thing would be is a little impact in performance. Should not cause any conflicts.

Jenjar
They are planning to move as many products as they can over, but there are simply way to many and the program would be in Beta for years and years, and the older the products get, the older the code and simply the harder it is to make them work on the new software depending on their age.
As far as I know they plan to move over everything that is in the Chroma ecosystem, and past that they might try to add some of the older products from around 2012-2013, I don't see anything being added past that though to be realistic. Theres no list as of yet, they are just going until they need to stop and / or there is no point to add more.

I understand what you are saying about that, but I recently purchased an Orbweaver Chroma and a Basilisk at the same time for the sole purpose of having one program to use for my peripherals. Before, I was using Kone and Logitech software together and it bothered me. I was not even aware of the new Synapse, so I obviously didn't do enough research. But in my defense, I figured if I was paying the exorbitant amount of money that I did for the Orbweaver that it would at least be on the latest software. Now I sit here and months go by while they add the lower-end keypad (Tartarus) instead somehow. So I think I have a right to at least question why that particular device has not been migrated yet, IMO.

And I hope you can see how my initial "introduction" to Razer has been extremely frustrating so far. I am very close to moving on with my business, especially when some of the answers I am receiving are rumors or short staffing and a bad workplace. Not a good sign.

The quality of hardware mainly depends on the quality of it's software drivers.
Razer's software design and development is so bad. If I had known this before, I'd never bought a single piece.
What kind of product mangement is that , making such a design break, not supporting a smooth transition from one version to the next ?
Coming from Logitech, I now know, what I had with their products. One driver for all products, even older one's, without any restrictions.
Sry Razer, what you are producing is just b..sh...

will the most sought after product - razer mug move to synapse3? :big_grin_:

klaus-l
but why do you break this important feature now ?

There is no problem to make a complete change in software architecture, but technically there is no enforcement, not to make a smooth transition. Everything would be fine deliverining a new package, that completely replaces the old package. But leaving your customers in a situation, where they have to use the old one for realy not ancient devices (like Orbweaver !) and additionally a new (beta) package for new devices. This is absolutely underwhelming.

I'm only repeating things that I've already said now, but there is no magic stick to make all devices appear in Synapse 3. It's a new architecture, and devices from the years past were not designed for it. Software and driver work takes months of work which typically happens before a new device is released. We had zero obligation to migrate any legacy devices to Synapse 3. They were released on Synapse 2 and they will continue to be supported on Synapse 2. The only reason why we're putting in millions of dollars in investment and months worth of software effort into re-developing software for several (30+ and counting) legacy devices on Synapse 3 is because it's best for our customers.