Get Top Tier Coverage With Razer Care Elite

Discussion in 'Razer Support' started by Dekades, Jan 29, 2019.

  1. Dekades

    Dekades Community Cowboy Staff Member

    Razer Care Elite Features.png

    Insiders!

    We are excited to announce the addition of RazerCare Elite Protection Plans to the RazerCare Family for Laptops and Mobile Phones. RazerCare Elite provides the same coverage as RazerCare Essential and adds accidental damage coverage for drops, spills, falls and collisions. Both RazerCare Essential and Elite extend hardware repair coverage to 3 years for laptops (2 extra years) and 2 years for mobile phones (1 extra year). RazerCare Elite and Essential can be purchased concurrently with a laptop or mobile phone through the Razer Store.

    Read the FAQ and learn more at rzr.to/razercare.
     
  2. OneTreadLife

    OneTreadLife Well-Known Member

    Suppose warranty options are good things.
     
  3. VoorheesMMA

    VoorheesMMA Well-Known Member

    awesome tbh , but is this only for products brought from the razer store
     
  4. Killi8n

    Killi8n Well-Known Member

    But still with RazerCare Elite u must pay: Low deductibles - $25 for repair and $150 for replacement ??
     
  5. .Surf.

    .Surf. Well-Known Member VANGUARD

    I just hope this care program would make some more Razer laptop owners more satisfied.
     
  6. FrozenFireVR

    FrozenFireVR Well-Known Member

    Nice, that'd be pretty helpful...
     
  7. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Does this cover battery bulging? Reddit is full of people who have the same issue.
     
  8. DRIFT_IT

    DRIFT_IT Well-Known Member

    The free transfer to new owner is a very good idea. Not a lot of companies do that.
     
  9. RacianVD

    RacianVD Well-Known Member

    Not the best product protection but it is something.
     
  10. Nilremagl

    Nilremagl Well-Known Member

    always a good thing :D
     
    Ginja, Lenox.J.Low, RacianVD and 2 others like this.
  11. SylvanasMage

    SylvanasMage Well-Known Member

    This is never a bad thing for the people who own Razer products.
     
    Lenox.J.Low, .Surf., RacianVD and 3 others like this.
  12. Kenserky

    Kenserky Well-Known Member

    It's allways a good thing to see waranty improvements.
     
  13. Lenox.J.Low

    Lenox.J.Low Well-Known Member

    Awesome razer team
     
  14. dkapodk

    dkapodk Member

    5 year warranty for a laptop not bad!!!
     
    RacianVD, Lenox.J.Low and apodkapo like this.
  15. TK-1987

    TK-1987 Well-Known Member

    Well I hope this extended warranty gets people good service. Just incase any of you haven't seen I had to reach out on Reddit and some behind the scenes people to even get a refund for a laptop. So I'd be careful shelling out extra money to Razer considering their customer support has some of the worst communication I've had to deal with. So maybe Razer should work on getting their quality on customer support up to standard before asking customers for more money? Just my thoughts based on experience.

    https://insider.razer.com/index.php...-and-lied-to-paypal-about-recieving-it.46605/

    https://www.reddit.com/r/razer/comments/alo9yy/razer_refusing_and_lying_so_i_dont_get_a_refund/
     
    Colonel-187, RacianVD and Lenox.J.Low like this.
  16. Sandler73

    Sandler73 New Member

    It covers collisions. I get the drops, spills and falls but what/how is a collision for a piece of hardware?

    I'll second the need for massive and rapid improvements to customer support. To be fair, my last dealing with them was quite some time ago but I'll still say that the customer support was horrendous. I'd say it would rank second only to Gigabyte's customer support for how slow, inept, unmotivated to help or incapable of assisting it was. And they are infamous for how bad they are.
     
    Last edited by a moderator: Feb 7, 2019
    Dirpubsaf, RacianVD and TK-1987 like this.
  17. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    Ragequitting? :confused_:
     
    RacianVD and Kenserky like this.
  18. peterwong020614

    peterwong020614 New Member

    nice that was good for someone buying razer products
     
  19. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    And base 3 years is nice too
     
    RacianVD and Kenserky like this.
  20. Itz_Sambo

    Itz_Sambo New Member

    the guarantee is good
     
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