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Peripherals (Mouse/Keyboard) disconnect many times

Discussion in 'Razer Synapse' started by jesseinsf, May 26, 2018.

  1. jesseinsf

    jesseinsf New Member

    I'm really getting tired of this. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. I can be typing or hovering over something when it happens. I made sure that all USB power settings are set correctly. This doesn't happen if the Synapse software isn't installed. When using Synapse 3.0 it happens 3 times more than Synapse 2.0.
     
  2. raamens

    raamens New Member

    Are you sure it isn't simply your USB ports that are causing the issues? Try testing another product so that we can rule possible causes out before providing a solution.
     
  3. jesseinsf

    jesseinsf New Member

    Before I begin, I have a Lancerhead mouse (Latest one) and a Blackwidow Chroma Keyboard v1.
    Things that I've tried:
    • Onboard USB 2.0 ports
    • USB 3.0 ad-on card
    • Another USB 3.0 ad-on card
    • Standard mouse and keyboard
    • Above Razer mouse and keyboard
    • Up-to-date software, drivers and Windows 10 Pro OS
    • PC re-formatted 2 times
    The standard mouse and keyboard doesn't have any issues. If I uninstall the Synapse software then I have no issues with the above Razer mouse and keyboard. For the Razer Lancerhead mouse: This happens both when using Wireless and wired (Synapse 2.0 or 3.0 installed). This seems to happen with the last 2 Windows 10 feature updates (which includes the April Spring update). I had no issues before that.
     
    Last edited: May 26, 2018
  4. raamens

    raamens New Member

    The last two Windows updates, huh?

    This may be a bit of a drastic suggestion, but if you have tried literally everything, I would recommend rolling back those specific updates, then toggling off automatic Windows updates until they release a version that actually works. As a Windows 8.1 user (disgusting, I know,) I have used this technique several times over the years to fix some extremely annoying issues with troublesome, yet necessary, software.

    I'm not the biggest computer expert, but I'm extremely unlucky - if you can think of a 1:1 search result issue with a programme, I've probably had it, and I hold onto this information in the hopes that someone will have the same issue and need a fix. That being said, this issue is new to me, and rolling back a few updates is the only way I've dealt with similar issues before, so good luck, and I hope you manage to fix this annoying bug.
     
  5. Challenger2uk

    Challenger2uk New Member

    I had a problem recently with my BlackWidow X Chroma just randomly disconnecting, the keys don't respond but the lights are still flashing. I of course googled fixes and the best option that looked solid was to disable Windows from turning USB device off.

    I went onto control panel and got device manager. Went down to *Universal Serial Bus Controllers* and right clicked every USB connection clicked on properties clicked on the *Power Management* tab and made sure "Allow the computer to turn off this device to save power" was unchecked. A lot of the connections didn't have the option. Haven't had it happen since.
     
  6. jesseinsf

    jesseinsf New Member

    I've tried that too and I get random disconnects and freezes. Again, it doesn't happen if I don't have Synapse installed. I also get the disconnect sound when I get to my windows sign-in screen during a PC boot-up (Synapse installed only).
     
  7. byteSteelPinkbay768

    byteSteelPinkbay768 New Member

    My mouse keep disconnecting/reconnecting randomly too (making usb disconnect sound and reconnects after 3 - 6 seconds)
    Things I've tried:
    - Adjusted mouse sensitivity/polling rate
    - Different USB ports
    - Make sure all my drivers and windows are updated
    - Uninstall/install Razer Synapse and update it
    - Turned off the "Allow the computer to turn off this device to save power" on all USB Controllers
    and much more.

    The temporary fix that i found for my mouse is to :
    1- Unplug the mouse
    2- Uninstall completely Razer Synapse and the Razer mouse driver
    3- Reboot and plug the mouse to use the default Windows driver

    But by using this solution you will not be able to adjust your mouse DPI, you can not use macros and you can not personalize your mouse buttons witch is pretty annoying but it's better than the disconnecting.

    I hope Razer will do an update to fix this issue.

    Edit : The problem came back few days later i had to buy a new gaming mouse definitely not a Razer product
     
    Last edited: Jun 23, 2018
  8. YoonSquared

    YoonSquared New Member

    I am having the same issues....
    my DA elite suited me fine.... and the issue started happening.
    So, I went out and bought a mamba hyperflux....which didn't solve anything.
    Please....synapse.....
     
  9. ChiefNieth

    ChiefNieth Active Member

    Same issues. Tried different computers, reinstalled drivers, Synapse, etc. :slightly_sad:
     
  10. YoonSquared

    YoonSquared New Member

    my initial thoughts were that it was a software+hardware issue
    but since I bought a new mouse and the issue persists.....I doubt it is a hardware issue.

    so...synapse team.....get to work
     
  11. W1ckedZA

    W1ckedZA New Member

    Hi guys
    i have a huntsman elite, Tartarus v2 and Firefly/mamba (pad and mouse)
    Iʻm having the same restart issue when I uninstall the synapse software everything works like a dream
    with the software installed iIget random device restarts continuously
     
  12. Objektum

    Objektum New Member

    I have the same issue with all my Razer devices, Black Widow Chroma Keyboard, Lancehead mouse, Firefly Mouse mat, Kraken heaphones and the headphone stand. All keep disconnecting (disappearing from Synapse) and then re appearing 2 seconds later. It happens continuously, so I've uninstalled Synapse (V 2.0 and v 3.0) thenthe problem stops. But now I cant configure anything, so whats the point of Razer!!!! Come on guys...

    I have the same issue with all my Razer devices, Black Widow Chroma Keyboard, Lancehead mouse, Firefly Mouse mat, Kraken heaphones and the headphone stand. All keep disconnecting (disappearing from Synapse) and then re appearing 2 seconds later. It happens continuously, so I've uninstalled Synapse (V 2.0 and v 3.0) thenthe problem stops. But now I cant configure anything, so whats the point of Razer!!!! Come on guys...
     
    Last edited by a moderator: Oct 17, 2018
  13. YoonSquared

    YoonSquared New Member

    I have the same problem bro....
     
  14. marky8998

    marky8998 New Member

    does anyone fix this problems ???? its very annoying
     
  15. BlackFireDragon

    BlackFireDragon Well-Known Member

    When i have this i look into this issue and dont know if you having the same issue as me but you can cheack it. For me the problem was a usb power menagment issue on motherboard that give too low voltage to run it so when the voltage go low it cutoff power on usb ports. The fix was settings usb as pernament voltage delivery in windows usb driver. Guide and full description you find on gogle without any problem :stuck_out_tongue_winking_eye:
     
  16. BiggBoss4

    BiggBoss4 New Member

    Had same issue in windows 10, turns out in an update there is a USB power management called "USB Selective Suspend Setting" that was killing power briefly and causing constant disconnects my Razer gear.
    Edit Power Plan > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting > Change to Disabled > Hit Apply and do a reboot
    Have a good gaming session!


    BiggBoss
     
  17. BiggBoss4

    BiggBoss4 New Member


    New
    Had same issue in windows 10, turns out in an update there is a USB power management called "USB Selective Suspend Setting" that was killing power briefly and causing constant disconnects my Razer gear.
    Edit Power Plan > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting > Change to Disabled > Hit Apply and do a reboot
    Have a good gaming session!
     
  18. TheDragonOfCauldron

    TheDragonOfCauldron New Member

    Joined the forum just to say that as of now this -appears- to have solved my problem. It's been several minutes and I still have all my custom lighting and full key functions. I'll have to see if it lasts - but it's the best results I've had in three days of troubleshooting.
     
    Spoki and CuriousRoss like this.
  19. mennetjes

    mennetjes New Member

    yep its so annoying my keyboard and headphones bug so hard when synapse is installed and when i delete it it works fine
     
  20. Windfisch1981

    Windfisch1981 New Member

    I am having the same issue here with a BlackWidow Chroma V2, I am using this at work for programming with a notebook and a docking station. Connecting the keyboard to the docking station causes it to lose connection, connecting it to the notebook directly works. I simply think it draws too much power.
     
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