Razer Synapse 2.0 on macOS High Sierra issue

Discussion in 'Razer Synapse' started by RADIUMU92-SSBPLASMA, Feb 6, 2018.

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  1. radioSweetBrownup790

    radioSweetBrownup790 New Member

    Thanks franctastic. From the beginning it has been a hell. In my case I have the macOs High Sierra Version 10.1.3.4 beta (17E160e).
    The computer was hanging randomly, something unusual in macOS. Until I've realized that is Razer the problem, I lost a week trying to find what's going on. Yesterday I discovered, and finally, I uninstalled the botched driver. Razer, are your programmers qualified for macOs?
    If you do not answer, is it because you do not want or because you have become deaf?
     
    radioSweetBrownup790, Mar 4, 2018
    #21 Share
  2. franctastic

    franctastic Member

    do not have a good answer for Mac users
    do not have a good solution for Mac users

    The last update of Synapse v.1.82 was over 1 month ago, 31 Jan 2018

    Razer must have fired all Mac developers...

    salut!

    Apple Releases macOS High Sierra 10.13.4 Beta 4

    everything remains the same

    next week, it won't be Beta anymore...

    salut!


     
    Last edited by a moderator: Oct 17, 2018
    franctastic, Mar 4, 2018
    #22 Share
  3. radioSweetBrownup790

    radioSweetBrownup790 New Member

    Fear to install any new botched driver Razer on Mac. I prefer to this people say: "Gentlemen, we no longer support for Mac, because we only know programming for windows", so we are clear to everyone and would be more respectful for the users.
     
    radioSweetBrownup790, Mar 7, 2018
    #23 Share
    freshcastBurntOrange782 and franctastic like this.
  4. franctastic

    franctastic Member

    developers have abandoned the SYNAPSE project for Mac?

    [​IMG]


    salut!

    Razer developers, have abandoned Mac users?
    I haven't been able to use Synapse in the last 40 days...

    should I give my Razer devices to a Windows user?
     
    Last edited by a moderator: Oct 17, 2018
    franctastic, Mar 8, 2018
    #24 Share
  5. Razer_TheFiend

    Razer_TheFiend Well-Known Member Staff Member

    Hi everyone,

    Just want to jump in and say that Synapse 2 for Mac will remain fully supported with the final release versions of MacOS for the foreseeable future. However, please note that we do not test with or support any beta / pre-release versions of any OS (may it be Mac or Windows).

    Cheers!
     
    Razer_TheFiend, Mar 12, 2018
    #25 Share
  6. franctastic

    franctastic Member

    With the stable version macOS High Sierra 10.13.3, the latest version 1.82 already had a lot of bugs, problems and crashes.
    I have 30 emails with Razer support that prove it.

    salut!

    Dec 27, 2017 - SYNAPSE 1.81
    https://insider.razerzone.com/index...se-and-macos-sierra.16429/page-29#post-408472

    for 1 month, until SYNAPSE is updated to version 1.82 - 1 Jan 2018

    and with the update of SYNAPSE to version 1.82, the problems were greater.
    In order to work with the Mac, I had to uninstall SYNAPSE and I couldn't reinstall it because if I install it, the Mac won't boot....

    salut!




    Are you a full-time Mac user?
    because if it's not, he can't judge judiciously

    salut!

    With the last update (now) of macOS High Sierra, the problems continue, I still can't use SYNAPSE.

    I've activated the Razer processes I've disabled with Lingon.

    [​IMG]

    a disaster!

    iMac is going crazy!!!

    I have not been able to use SYNAPSE for 45 days.

    I manage to stop it, momentarily, with a APP that I have created, which closes all Razer processes.

    By pressing the key that repeats itself, when you know what it is, the bug stops.





    salut!

    I have sent pertinent information to the developers with whom I am in contact by email

    1. Go to “Utilities” under the “Go” menu on the top of your screen
    2. Open the “Console” utility
    3. Locate the system.log file on the left hand side of the window and click on it to highlight it
    4. Once highlighted click “File” on the top of the screen and then “Save copy as”
    5. Name the file System, and save it to a place where you can easily find it, and click “Save”
    6. Back in the “Console” window, locate the Install.log file (there may be more than one) on the left hand side of the window and click on it to highlight it
    7. Once highlighted click “File” on the top of the screen and then “Save copy as”
    8. Name the file install, and save it to a place where you can easily find it, and click “Save”
    9. Note: there may be more than one Install.log file. If so please repeat steps 6-8 but add numbers to the end of the file names. IE: Install1, Install2, Install3, etc

    salut!
     
    Last edited by a moderator: Oct 17, 2018
    franctastic, Mar 12, 2018
    #26 Share
  7. davidbdeath

    davidbdeath New Member

    Have you deleted all of the file Razer leaves behind after an uninstall?
     
    davidbdeath, Mar 13, 2018
    #28 Share
  8. franctastic

    franctastic Member

    Synapse includes an uninstaller APP

    [​IMG]

    /Library/LaunchAgents/com.razer.rzupdater.plist
    /Library/LaunchAgents/com.razerzone.rzdeviceengine.plist

    but I always check with CleanMyMac to see if all files have been deleted

    [​IMG]

    (I have the icon in the Dock because SYNAPSE for Mac gives a lot of errors...)

    salut!
     
    Last edited: Mar 13, 2018
    franctastic, Mar 13, 2018
    #29 Share
    davidbdeath likes this.
  9. 5n4fu

    5n4fu New Member

    Thanks for jumping in. This is not only a beta issue, I have been having the same problems since 10.13.2, and still doesn't work with 10.13.3!

    You say you haven't tested it with beta, so that suggests you test it with 10.13.3.... Could you get it work? Where is the support for it?
     
    5n4fu, Mar 15, 2018
    #29 Share
    BaccaBoss2 and franctastic like this.
  10. franctastic

    franctastic Member

    The latest version of macOS High Sierra is 10.13.4 beta 5 (17E182a)
    Beta versions are for developers.

    The development of SYNAPSE v.1.82 has remained in the stable version of macOS High Sierra 10.13.2

    salut!
     
    franctastic, Mar 15, 2018
    #30 Share
  11. UltramarineBluelab079

    UltramarineBluelab079 New Member

    Cannot get Synapse 2 to work on 10 13 3 as it crashes my iMac. The crash reports have been sent to Razer and hopefully a fix will happen soon. Cheers.
     
    UltramarineBluelab079, Mar 18, 2018
    #31 Share
  12. Razer_TheFiend

    Razer_TheFiend Well-Known Member Staff Member

    Hi Everyone,

    I just got confirmation from the engineering team that we don't have this issue in our test environment on both 10.13.3 and 10.13.4.

    Would appreciate if you could share your crash logs with me via PM for further investigation.

    The crash logs are stored in the folder ~/Library/Logs/DiagnosticReports/. You can reach this folder by following these steps:
    1. In Finder, click on the Go menu and choose Go to Folder... After selecting this command, a text field should appear in Finder.
    2. Paste the path ~/Library/Logs/DiagnosticReports/ into the text field.
    3. Click the Go button.

    Please capture crash logs with filenames containing:
    · Razer Synapse
    · RzDeviceEngine
    · RzUpdater

    In addition, your System Information might also be helpful in the investigation :
    https://support.apple.com/en-sg/HT203001
     
    Razer_TheFiend, Mar 19, 2018
    #32 Share
  13. franctastic

    franctastic Member

    I have sent 10 bug reports to Razer's support department in the last 2 months...
    They don't answer me anymore....

    I haven't been able to use SYNAPSE in 50 days...

    pathetic!
     
    franctastic, Mar 19, 2018
    #33 Share
  14. BaccaBoss2

    BaccaBoss2 Active Member

    My Synapse always crashes, soaks up RAM and CPU, and slows down my rMBP.

    Spoke with Razer Support on Twitter, they said to do the Live Chat after probably the third reinstall. Live chat basically blamed it on the macOS Beta (even though I clearly stated that the issue existed before I went to the Beta) and said there wasn't anything they could do, but I would get an email from the devs. That was last week, and I'm still waiting for the imaginary email.

    In the meantime, I've said screw it and uninstalled Synapse until this crap is fixed.
     
    BaccaBoss2, Mar 20, 2018
    #34 Share
    franctastic likes this.
  15. franctastic

    franctastic Member

    change the Engineering Team

    salut!
     
    franctastic, Mar 20, 2018
    #35 Share
  16. Razer_TheFiend

    Razer_TheFiend Well-Known Member Staff Member

    Change the engineering team because Synapse doesn't crash on their test machines? That would be quite rude.

    Please understand that not ever single machine will see every single issue experienced across millions of users worldwide. Some issues can only be reproduced in specific environments and we can't fix something unless we know what's causing the issue.
     
    Razer_TheFiend, Mar 20, 2018
    #36 Share
    PT.Singer likes this.
  17. franctastic

    franctastic Member

    of Synapse users on Mac? hahahaha
    or they must have installed macOS the Captain....

    I have 30 emails sent to Razer support, with all the files and information you have requested!
     
    Last edited by a moderator: Oct 17, 2018
    franctastic, Mar 20, 2018
    #37 Share
  18. Razer_TheFiend

    Razer_TheFiend Well-Known Member Staff Member

    OK, please share your razerid (the login email you use for Synapse) with me in a PM in that case so that the engineers can search for your logs specifically.
     
    Razer_TheFiend, Mar 20, 2018
    #38 Share
  19. franctastic

    franctastic Member

    if you tell me your email, I forward ALL the emails I have with support from Razer
    30 mails

    the first mail is from January 9, 2018
    when I decided to update from macOS the Captain, because of the problems Synapse caused in macOS Sierra...
    https://insider.razerzone.com/index...se-and-macos-sierra.16429/page-29#post-408472

    patetic!

    my Razer devices have been working without Synapse for months now....
    Razer Blackwidow Chroma
    Razer Naga Epic Chroma

    Shameful!

     i'm a MAC user 
    • iMac - i7 - 32GB RAM - SSD
    • MacBook Pro - i7 - 16GB RAM - SSD
    • Mac Mini (media center) - i7 - 16GB RAM - SSD
    I HATE SYNAPSE FOR MAC :mad_:
    • Razer Blackwidow Chroma
    • Razer Naga Epic Chroma
     
    Last edited by a moderator: Oct 17, 2018
    franctastic, Mar 20, 2018
    #39 Share
  20. BaccaBoss2

    BaccaBoss2 Active Member

    You might want to calm down before @RazerThe_Fiend gets annoyed with you and just ignores you. Patience is key man. (Although mine is admittedly wearing thin)
     
    BaccaBoss2, Mar 21, 2018
    #40 Share
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