What do you guys think of the new Razer Tartarus Pro? | Razer Insider

What do you guys think of the new Razer Tartarus Pro?

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L
Userlevel 5
I can't believe all that. The most disappointing is, that they don't communicate.
OK, surely, it's embarrassing for a premium company, to confess, that they have realeased a faulty product.
And a personal desaster for everyone, responsible for that product. But much more more worse is, to try to cover up or ignore an obvious design fault, instead of drawing back the product and refund the consumers.
Razer, how low can you get?
C
Maybe we are lucky and they will refund the complaining customers. Keeping fingers crossed for that.
M
Userlevel 3
coolBlackCoralsecret529


Beside all that trouble, I still enjoy my 'historical' and out of support Orbweaver gamepad and Ouroborus mouse.
I'll wait until they have fixed the Synapse 3 issues before I'll ever consider buying new Razer products.


What Synapse 3 issues are you talking about, and does it concern the Tartarus or all Razer products? Because I recently purchased the razer Viper, and noticed no single issues regarding the software. The latency issue you were talking about I did not feel any when using the Orbweaver, so perhaps something to check on your end, or that it's related to Tartarus.
P
Or maybe even better, they do exchange the broken product with a working one ;)
But I guess that Synapse 3 will have become final before they have fixed the Tartarus Problematic

MrBuli
What Synapse 3 issues are you talking about.


Synapse 3 doesn't support all available products. Razer keeps promising to add Synapse 2 driven products to Sinapse 3 since multiple years but don't deliver it. Check this thread

So you have to use Synapse 2 for your so called 'legacy' products (which they still offer in the online shop) and Sinapse 3 for the newer devices. You need to install and understand/maintain two different driver ecosystems.
If you are a fan of the interdevice communication feature (like me) you will not be able to use it inbetween Syn2 and Sin3 driven products anymore.

Ah! Did I mention that Sin3 ist still in beta after three years development ?

Btw: I also have the legacy Orbweaver gamepad and the legacy Ourobous mouse that are both Syn2 products and work well together. Just recently I bought the Sin3 driven broken Tartarus Pro that doesn't communicate with my Razer mouse anymore so I lost that beloved functionality.
L
Userlevel 5
At least, there would be no problem, if old and new versions of Synapse work seamlesly together.
But they don't in no way, no way to import, no way to synchronize both versions.
And for all, both don't work without satisfying without bugs.
One can turn it as one wants, everything is a disaster.
M
Userlevel 3
3 years of development well that is something lol
PT.Singer
Rank
Userlevel 7
I am going to leave this here as a reminder, as there have been a couple of times on this thread already that private correspondence (not already in a public forum) between an Insider member and Razer Staff has been posted via screenshots. This is in direct violation of the Insider House Rules.
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
C
Is this the reason why supporters always write: "Let's continue in a conversation" ?
Btw: I did anonymise the names of the Razer staff to fully respect their privacy.
PT.Singer
Rank
Userlevel 7
The most likely reason I can think of - I'm not support staff, so this is just a guess - they ask to continue in a conversation because it creates an e-mail chain for them that isn't diluted by anybody else's additions to the thread, and lets them concentrate on the issues one-at-a-time. Direct one-on-one communication with the member posting about the issue.
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
C
You are right, conversation dilution is a good and valid point !
Y
pervysage19

For anyone wondering... analog functionality does not work whatsoever without Synapse... it will just function like a normal keypad without Synapse. Synapse is an input lag monster of a program... so any advantage you were hoping to get from the so-called "faster" optical switches doesn't matter when you are forced to use a bloated lag monster of a software program. I very much enjoy using my Orbweaver WITHOUT Synapse installed. Now I already kind of figured analog functionality wouldn't really work without Synapse... I just kind of wanted to try out optical switches in general to see if their was a significant difference in latency feel... and there doesn't really seem to be.

I've been using the latest version of Synapse with my Tartarus V2 for over 6 months and haven't noticed any 'input lag'.

My concern is the thumb D-Pad which is what has just failed on me (well one of the buttons is 'sticking') and I'm going to have to send it back to Amazon (credit to Razer, once they eventually got back to me they were very helpful).

I'm going to try the Pro and see if the thumb D-Pad is better, I guess.
L
Userlevel 5
Yosharian
I've been using the latest version of Synapse with my Tartarus V2 for over 6 months and haven't noticed any 'input lag'.

My concern is the thumb D-Pad which is what has just failed on me (well one of the buttons is 'sticking') and I'm going to have to send it back to Amazon (credit to Razer, once they eventually got back to me they were very helpful).

I'm going to try the Pro and see if the thumb D-Pad is better, I guess.

Good luck. As long, as they don't confirm a change in D-Pad construction -it's a well knoen design failiure- I wouldn't risk buying this device.
Y
Lusabit
Good luck. As long, as they don't confirm a change in D-Pad construction -it's a well knoen design failiure- I wouldn't risk buying this device.

I suppose so, but I need a decent keypad and I'm willing to give it a try. Worst comes to the worst, I'll return it again
C
Not a single electronic way (mysupport.razer.com, telephone, Insider, not even Reddit) has helped to solve the problems I'm experiencing with the Tartarus Bro-ken :slightly_sad:

I'll now have to switch over to registered snail mail. This is the only way to lawfully proof what communication did happen.

Because I have now completely written off the keypad, I will consider the return or repair as a game and will turn the table. I do enjoy games where I can waste a lot of time ;)

Have a nice and bright 2020 !
M
Userlevel 3
I just wanna give up with this.

Seeing them telling me that they didn't receive any complain regarding the Tartarus Pro clearly shows how much they care.
Razer was never good at verifying the quality of their product before they were sold
B
I have the TARTARUS v2, but i can't spot the difference.
C
A long time ago (14-Dec-2019) I had contacted support because of the problem that the analog keys don't work as promised. (Gaming pad actuation causing inaccurate/early execution with his trigger point)

Only 10 days later (24-Dec-2019) I was contacted by the 'Tech Escalations Team' and asked to take a lot of steps to fix the problem.

It was the usual text module:
- uninstall Synapse 3
- manually delete ALL Razor files in the file system
- manually remove ALL Razer device drivers
- Restart the PC
- disable any network and virus protection
- install the latest version of MS.Net and Visual C++
- remove older versions of MS.Net and Visual C++,
- install the latest version of Synapse 3
- and guess what? Reboot the PC.

I find that are a lot of steps to have a hardware problem analyzed by the unpaid customer. I estimate roughly 2 to 4 hours of work to perform these steps. This is more working time for Razer than it took me to earn the money the device did cost.

By following the steps exactly, I would have lost my working Synapse 2 installation and would have to set it up all over again.

Apart from the fact that I find the recommendation to disable network and virus protection more than questionable and possibly dangerous.

You might guess, I refused to do free troubleshooting for Razer in my spare time immediately.

It was probably only because of the holidays that it took until today until I got a friendly message again. Well, at least the phrases were friendly as usual.

My new contact - with the rank of Sr. Technical Adviser - told me that the legal department is being asked for advice.

I personally find it interesting that the technical support has to ask the legal department if and how a customer can be helped.

I thought good support was a matter of honor and decency.

What would you think if you were told that your case was passed on to the legal department? Pretty scary ?

To all of you who need support, I wish you nerves of steel on the last adventure one can experience.

The others have fun with good games.

Phil
L
RocketSkates93


https://www.razer.com/gaming-keyboards-keypads/razer-tartarus-pro

What do you guys think of this new keypad? It's pretty innovative and looks great but I would much rather see a new Orbweaver with opto-mechanical tactile switches that aren't analog.

It's nice to know that keypads aren't forgotten, but I just wish that there would be a new mechanical keypad soon. I would love to buy a new one if it's mechanical and tactile.

P.S. I would also love to see a new Razer Naga.

It's genius, the best of my life.
M
Userlevel 3
coolBlackCoralsecret529
A long time ago (14-Dec-2019) I had contacted support because of the problem that the analog keys don't work as promised. (Gaming pad actuation causing inaccurate/early execution with his trigger point)

Only 10 days later (24-Dec-2019) I was contacted by the 'Tech Escalations Team' and asked to take a lot of steps to fix the problem.

It was the usual text module:
- uninstall Synapse 3
- manually delete ALL Razor files in the file system
- manually remove ALL Razer device drivers
- Restart the PC
- disable any network and virus protection
- install the latest version of MS.Net and Visual C++
- remove older versions of MS.Net and Visual C++,
- install the latest version of Synapse 3
- and guess what? Reboot the PC.

I find that are a lot of steps to have a hardware problem analyzed by the unpaid customer. I estimate roughly 2 to 4 hours of work to perform these steps. This is more working time for Razer than it took me to earn the money the device did cost.

By following the steps exactly, I would have lost my working Synapse 2 installation and would have to set it up all over again.

Apart from the fact that I find the recommendation to disable network and virus protection more than questionable and possibly dangerous.

You might guess, I refused to do free troubleshooting for Razer in my spare time immediately.

It was probably only because of the holidays that it took until today until I got a friendly message again. Well, at least the phrases were friendly as usual.

My new contact - with the rank of Sr. Technical Adviser - told me that the legal department is being asked for advice.

I personally find it interesting that the technical support has to ask the legal department if and how a customer can be helped.

I thought good support was a matter of honor and decency.

What would you think if you were told that your case was passed on to the legal department? Pretty scary ?

To all of you who need support, I wish you nerves of steel on the last adventure one can experience.

The others have fun with good games.

Phil


Interesting.
I just wish they fixed the issue, whether it's software or hardware related.

Don't release a product if one of its features is broken, simple. And to top it off, we're not just experiencing issues with any of the features, but the main feature, which is a selling point. The reason almost everyone wants the Tartarus Pro that is!
P
Making mistakes is human. It is the question of the error culture and how it is dealt with that is crucial.

Funny enough, I did crosspost my last message on Reddit and it got surpressed there. Censored like in banana states.

Phil
M
Userlevel 3
Does anyone here own the Mercury White version? It's available on Razer store since not too long ago. Wonder if they also suffer from the analogic issues.
C
I don't think they have different switches. If you want to try, be prepared to test the device immediatly so you still could refund it in the first 14 days when not fully satisfied.
M
Userlevel 3
I ordered the white version from their store, I'll test it soon as I receive it and if it's ever broken I'd be having enough time to send it back, hoping they take in charge shipping cost.

Anyways I didn't know order preparation could take up to 5 business days until I placed my order, it's kinda pointless spending 10 extra euros for express shipping, now that I know I won't receive the product within 3-5 days.

Btw, check this video out:



This guy is basically testing both version of the Tartarus Pro and is messing around with o'rings, however the black version seems to have clicky inputs... aren't they supposed to be linear? Odd.
P
MrBuli
I ordered the white version from their store, I'll test it soon as I receive it and if it's ever broken I'd be having enough time to send it back, hoping they take in charge shipping cost.

Anyways I didn't know order preparation could take up to 5 business days until I placed my order, it's kinda pointless spending 10 extra euros for express shipping, now that I know I won't receive the product within 3-5 days.

Btw, check this video out:



This guy is basically testing both version of the Tartarus Pro and is messing around with o'rings, however the black version seems to have clicky inputs... aren't they supposed to be linear? Odd.


Who said the black one is a Pro? Look's like a regular Tartarus v2 to me and sure sounds like one as well. You can also tell by the fact that you can't see the stabilizer bars underneath the keys on the black one.

Upon looking at the video even closer he is clearly indicating that the black one is a v2.
P
MrBuli
I ordered the white version from their store, I'll test it soon as I receive it


Hope you'll have more luck !

MrBuli

however the black version seems to have clicky inputs... aren't they supposed to be linear? Odd.


The black Tartarus Pro got linear keys, otherwise I had'nt bought it in first place ;)

Phil
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