What do you guys think of the new Razer Tartarus Pro? | Razer Insider

What do you guys think of the new Razer Tartarus Pro?

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Y
pervysage19

For anyone wondering... analog functionality does not work whatsoever without Synapse... it will just function like a normal keypad without Synapse. Synapse is an input lag monster of a program... so any advantage you were hoping to get from the so-called "faster" optical switches doesn't matter when you are forced to use a bloated lag monster of a software program. I very much enjoy using my Orbweaver WITHOUT Synapse installed. Now I already kind of figured analog functionality wouldn't really work without Synapse... I just kind of wanted to try out optical switches in general to see if their was a significant difference in latency feel... and there doesn't really seem to be.

I've been using the latest version of Synapse with my Tartarus V2 for over 6 months and haven't noticed any 'input lag'.

My concern is the thumb D-Pad which is what has just failed on me (well one of the buttons is 'sticking') and I'm going to have to send it back to Amazon (credit to Razer, once they eventually got back to me they were very helpful).

I'm going to try the Pro and see if the thumb D-Pad is better, I guess.
C
You are right, conversation dilution is a good and valid point !
PT.Singer
Rank
Userlevel 7
The most likely reason I can think of - I'm not support staff, so this is just a guess - they ask to continue in a conversation because it creates an e-mail chain for them that isn't diluted by anybody else's additions to the thread, and lets them concentrate on the issues one-at-a-time. Direct one-on-one communication with the member posting about the issue.
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
C
Is this the reason why supporters always write: "Let's continue in a conversation" ?
Btw: I did anonymise the names of the Razer staff to fully respect their privacy.
PT.Singer
Rank
Userlevel 7
I am going to leave this here as a reminder, as there have been a couple of times on this thread already that private correspondence (not already in a public forum) between an Insider member and Razer Staff has been posted via screenshots. This is in direct violation of the Insider House Rules.
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
M
Userlevel 3
3 years of development well that is something lol
L
Userlevel 5
At least, there would be no problem, if old and new versions of Synapse work seamlesly together.
But they don't in no way, no way to import, no way to synchronize both versions.
And for all, both don't work without satisfying without bugs.
One can turn it as one wants, everything is a disaster.
P
Or maybe even better, they do exchange the broken product with a working one ;)
But I guess that Synapse 3 will have become final before they have fixed the Tartarus Problematic

MrBuli
What Synapse 3 issues are you talking about.


Synapse 3 doesn't support all available products. Razer keeps promising to add Synapse 2 driven products to Sinapse 3 since multiple years but don't deliver it. Check this thread

So you have to use Synapse 2 for your so called 'legacy' products (which they still offer in the online shop) and Sinapse 3 for the newer devices. You need to install and understand/maintain two different driver ecosystems.
If you are a fan of the interdevice communication feature (like me) you will not be able to use it inbetween Syn2 and Sin3 driven products anymore.

Ah! Did I mention that Sin3 ist still in beta after three years development ?

Btw: I also have the legacy Orbweaver gamepad and the legacy Ourobous mouse that are both Syn2 products and work well together. Just recently I bought the Sin3 driven broken Tartarus Pro that doesn't communicate with my Razer mouse anymore so I lost that beloved functionality.
M
Userlevel 3
coolBlackCoralsecret529


Beside all that trouble, I still enjoy my 'historical' and out of support Orbweaver gamepad and Ouroborus mouse.
I'll wait until they have fixed the Synapse 3 issues before I'll ever consider buying new Razer products.


What Synapse 3 issues are you talking about, and does it concern the Tartarus or all Razer products? Because I recently purchased the razer Viper, and noticed no single issues regarding the software. The latency issue you were talking about I did not feel any when using the Orbweaver, so perhaps something to check on your end, or that it's related to Tartarus.
C
Maybe we are lucky and they will refund the complaining customers. Keeping fingers crossed for that.
L
Userlevel 5
I can't believe all that. The most disappointing is, that they don't communicate.
OK, surely, it's embarrassing for a premium company, to confess, that they have realeased a faulty product.
And a personal desaster for everyone, responsible for that product. But much more more worse is, to try to cover up or ignore an obvious design fault, instead of drawing back the product and refund the consumers.
Razer, how low can you get?
C
From my opinion this is a hardware design issue and they will not be able to get it fixed with a software update.
I have asked for a full refund because of false advertisment of features. I just want this hardware (Tartarus Pro), software (Synapse3) and communication (support) disaster to end as soon as possible.

Beside all that trouble, I still enjoy my 'historical' and out of support Orbweaver gamepad and Ouroborus mouse.
I'll wait until they have fixed the Synapse 3 issues before I'll ever consider buying new Razer products.
M
Userlevel 3
coolBlackCoralsecret529
WTF, my less then one month old product is already out of warranty ?



I suggest you contact them about this because it's not NORMAL. If it happens to me, I sure would be disappointed.
This is really starting to lead me towards the Azeron. I just don't want to spend 150€ on a broken product.
M
Userlevel 3
I've seen those videos, plus the few complains we can see in their reddit support section and even better, their official board, they still dare telling me there wasn't a single complain. What a joke!
L
Userlevel 5
LOL. "The developer team is trying their best ...".

When I am applying for a new job and I write in my former job description "I tried my best for three years to get the software running", do you think my application would be successfull ?
C
WTF, my less then one month old product is already out of warranty ?

C
Did wrote a german review about the Tartarus Pro on Amazon:

https://www.amazon.de/gp/customer-reviews/R3H4TWXLLYQCS4/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B07YQKS4B5
L
Userlevel 5
"we didn't receive any complaining regarding the Adjustable Actuation"

LoL, what a ridiculous and wrong statement, unbelievable.
P
Hej guys,

found two Youtube videos that do describe why the analog switches doesn't work as promised to us.

The first one is a technical analysis about the functionality of the switches. The guy shows that the keys are not able to deliver a good and expected linear output for the analog signal. Instead the keys will deliver an analog output of 100% when you only pressed them down about 2 mm only.


(start at 2:36)

The second video is non-technical but show the same effect.


(start at 4:09)

Seems the promised analog features are broken by technical design.

At least now I know that I am not alone with my problems and complaints about it.

All the best

Phil
M
Userlevel 3
Honestly I did not like the feeling much on the Orbweaver.
It may have more adjustability, but if the main product doesn't have a solid structure, I rather prefer no adjustability.

The thumb pad was pretty loose, I often had to put a towel under so it stops moving.

The keys were very noisy (I had the Chroma version) and it did not have full anti-ghosting, also the actuation point was quite high for my liking anyways, around 2mm vs 1mm for the Razer Linear Optical Switch, and you're telling me the Tartarus Pro sounds slower with Synapse off.
A matter of preference, perhaps, yeah.

The other issue I had with the Orbweaver was the ball bearing system - one of the balls got lost in the t-pad so I had to disasembly the whole product to get it out.

The thumbstick is so small it was quite hard to use it 8-way, like for example instead of hitting top-right, I was often hitting straight right, I couldn't really use it accurately, so had no other choice than setting it to 4-way. I like that the Tartarus offers bi-directional buttons, and a bigger stick.

The last issue I had with the Orbweaver was the suspended thumb button, I preferred it to be rested instead, because of long-terrm intense gaming sessions I think I'd have ended up making it completely loose.

Anyways yeah the Orbweaver did need an upgrade more than the Tartarus.
P
Bought and tried this for a couple weeks (avid user of the Orbweaver Chroma & original Orbweaver when it came out). Had never tried the Tartarus "shape" before this.

For one, I guess I just much prefer tactile clicky switches now for their feedback and feel. The linear switches just were not as satisfying to use and somehow they seemed even louder than clicky switches at times? I guess with how the stabilizer resets the keys after a press, it gives it a bit of an annoying clack at every reset. Maybe it's just a preference thing but definitely prefer sound and feel of the greens on the Orbweaver Chroma.

Also MUCH prefer the shape and adjustability of the Orbweaver in comparison to the Tartarus which only offers 2 positions to change the shape? That is pathetic in comparison to what you can do with the Orbweaver where you can not only move the palm rest area but the thumb buttons extend out as well. Now this limited adjustability was reasonable when they were selling the Tartarus as a budget option to the Orbweaver but now that you've gone ahead and gave the Tartarus PREMIUM pricing... it still has the same old crappy limitations as far as shape goes. Not worth the money at all here. And just looking at the Tartarus in comparison to the Orbweaver, it actually LOOKS and FEELS cheaply built compared to a Orbweaver. Honestly seems like Razer is maximizing profits on this product and not giving the consumer much in return for their dollar... not good.

For anyone wondering... analog functionality does not work whatsoever without Synapse... it will just function like a normal keypad without Synapse. Synapse is an input lag monster of a program... so any advantage you were hoping to get from the so-called "faster" optical switches doesn't matter when you are forced to use a bloated lag monster of a software program. I very much enjoy using my Orbweaver WITHOUT Synapse installed. Now I already kind of figured analog functionality wouldn't really work without Synapse... I just kind of wanted to try out optical switches in general to see if their was a significant difference in latency feel... and there doesn't really seem to be.

Overall... I think it's a bit of a joke that they choose to upgrade the budget Tartarus constantly... it's gotten 2 upgrades in a row now with the v2 and now Pro version whereas the Orbweaver its on the sidelines not being touched. This would have been a superior product if they had instead made a "Orbweaver Pro" instead.
M
Userlevel 3
Nah I'm deffo not a Razer staff lol, I'm just trying to know if this issue being looked into / fixed.

This is the email address the staff came to me with after I contacted them from the site. Seems like they're recruiting internationally.
P
Well, getting banned is just proofing the holistically approach of customer service.

Thanks for trying to help me 🙂 Beting you're not a member of Razer support staff ;)
What kind of mail address is this? Doesn't look like a Razer owned one.

Anyway, I'll share any helpfull response/solution I get from support.

Phil
M
Userlevel 3
Weird that you got banned

Anyways, try: [email]razer@mailil.custhelp.com[/email]

In the meantime, if they gave you an useful response feel free to share it here.
P
The forum doesn't allow me to post messages anymore. Having to use another account to write this.

Now I feel ignored AND censored.

Actually YOUR answer did motivate me to open another ticket where I try to describe that the dual-function keys feature isn't working as promised on their website

RAZER ANALOG OPTICAL SWITCH
While most gaming keypads and keyboards register a singular input when pressing a key, the Razer Tartarus Pro is fitted with Razer Analog Optical Switches which can register scaling levels of input in the same motion depending on how far you press. This allows for a more measured and nuanced form of control. For example, a half press will cause your character to walk, while a full press will get them to run. This type of control is similar to how you might move your character using analog thumbsticks on a controller.

ADJUSTABLE ACTUATION
Whether you prefer light taps or full, deliberate keystrokes that bottom out, tweak the gaming keypad’s actuation to be as hair-trigger sensitive or as solid and deliberate as you want.

DUAL-FUNCTION KEYS
As a direct benefit of having scaled inputs from Razer Analog Optical Switches, you can now bind two functions to each key—one that triggers on a partial keystroke, and another on a full keystroke.

Let's keep fingers crossed for a better answer this time.

Phil
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