What do you guys think of the new Razer Tartarus Pro?

Honestly Razer is not as bad as you describe it (in term of support and product quality) I mean, I got my Razer Viper redunded immediately because left click was loose, I'm just going to take another one, guess I should thank Amazon instead.
To me it's just that the keypad world seems still new and experimental for them, they're lacking experience as they develop new features, which is fine, issues can always be resolved, but at least if they listened to feedbacks we could advance...

Anyways, maybe this can help you, let me know if after you applied said "fix", issue still occures or not.



If the issue still happens, I guess it's best to either wait next month before considering this product, or just go for the Azeron.

It's a shame because they make great stuff, they have great ideas, but in the end if the quality is not here...
Besides they never reply to mails, I also tried to contact them from Reddit, hell even Discord, no response from them.

It's a shame losing customers based on lack of communication, really

Btw guys do you know the Tac Pro? https://www.amazon.com/Tactical-Assault-Commander-Controller-Officially-Licensed/dp/B01JTOWU0K?th=1
It should be a nice alternative! It may not have analogic switch but an analogic stick, though I'm not a big fan of it being analogic 'cause on my Orbweaver I used to like binding my weapons or strafe/forward movements on the 8-way stick, but yeah a cool pad.

I'm saddened to hear that. It seems that every copy is concerned by the issue.

Anyways it's not like the analogic switch feature is the first thing I love about this keypad but yeah, if you're spending 150€ buying a high quality keypad, you would want everything to work as expected/described.

Saying "yes keep on hoping lol" is constructive for you? But yes let's stick to the thread: is there an owner of the product that does not experience this?

Why are you still here commenting in the support section if you think they don't care then?

^You speak as if you have been experiencing 15 years of betrayal from Razer.

Ellionas: Relax, they will fix this. In every country false advertising is a bad thing, not just in France, and as a French myself I think we get scammed quite a lot, shall I add.
Anyways I doubt it's really false advertising because it probably wasn't intentional. Then again, I find it weird that they did not bother testing the product.

I hope they will fix this issue if it wasn't done yet; perhaps only the first wave units were concerned by this issue

@metis1 Despite my irritation, that's what I'm trying to do, give them a chance.... But I must admit that for the moment it's hard to accept. When a company, which is well established, gives you a specific example as a selling point, and in reality, it is totally impossible, we are really on false advertising... (Illegal in my country, France.) Especially when this object is at a significant price. (We are still more or less at the price of a top-of-the-range full keyboard.)

Indeed, if the device were fully operational, (correctly saved keymap and especially the functional and useful analog.) it would be perfect. To see if they will take us into consideration and correct the situation quickly.

I finally got an answer on my post on the support forum. (/the-analogical-tartarus-pro-currently-is-useless.52977/) From Razer.Speedcr0ss:

Hi there! Thanks for posting your concern on our Support thread. Your point is well taken. Please send me a video where we can see the actuation concern via PM. Let's continue there.

I therefore invite you all also to send him a PM with your own screens/videos in order to prove that this problem is indeed global to the Tartarus PRO model, and not an isolated problem. Thank you all!

The Tartarus Standard is a similar product, but has been superseded by the orbweaver chroma, and V2. Commenting that one likes the form factor might be useful, but it's not relevant per se as the form and features have changed. Saying that you like the idea of the optical switches and why might be on topic.

update on my Pro -
apparently migrating my synapse2 account settings borked in converting to synapse3. Support, despite not receiving every other email because it bounced as their mailbox was full, has been unable to find my second razer account which they asked me to make to migrate my account settings to a new account. In the interim 10 days of watching support flounder uselessly I created a new account to try to get my Pro working, and it seems to.

The "depth" of press settings in Synapse3 (as of 3.4.1024.102510) are comically similar, so that even as I'm *very* carefully testing them out in a text editor I'm not able to consistently get only the top input. I'm used to a 45g tactile switch, and usually don't bottom out, so these opticals should be an ideal switch for me. There is plenty of travel beyond those points, but maybe a typist trained on an optical keyboard with varied inputs or a musician used to optical switches on a musical keyboard might be able to make use of it.

As others have noted, the "top" press is always input before the "lower" press, so if "top" is "H" and "lower" is "R" you're going to input "HR" if you fully depress the key, not only "R". Macro's are not available, only typical keyboard HID keypresses. In combination with the lack of an "ignore top trigger" this renders the optical feature useless to me. I can see some gaming uses, e.g. single shot light press vs a double shot for a full press, but for dealing with 3D modeling inputs I need to input multikey macros to trigger keyboard shortcuts, and this doesn't fly.

I'm a tactile switch person, generally not a fan of either clicky switches or linear switches (Kailh Pro Purples are my preferred) so I'm still using the Pro alongside my V2 in trying to decide if I like the feel of the linear switch better than the harder tick of the V2 "mecha mechanical" and I'm not sold either way.

At this point, for the price difference I can't recommend the Pro, unless a single -> double press input or a single -> other keypress input is useful to you, and you've got a REALLY light touch.

I'll probably keep both units, one for home office, and one for workstation, which will let me move my home n52 out to the workshop computer, but I'm not impressed thus far.[/user]

I still have "Razer Tartarus Standard Gaming Keypad" and have always been satisfied.
I'm already thinking about buying the new Razer Tartarus Pro.

However, I have tried all the possible modifications.... (Calibration, full searching in Synapse, complete restart in case Synapse doesn't want to update the parameters, etc.) In short, it's a lost cause, analog is absolutely useless.

I don't understand how Razer was able to present and release this device immediately, without first testing it.... I longer feel like I've been swindled by this beautiful promise, because without analog, it's nothing more or less than a Tartarus V2 sold for almost twice as much.

So Razer, if you can hear me, quickly (Very, very quickly) fixes this problem, or does your mea culpa and refunds half of all devices. (As I said, it's only a Tartarus V2 in the end)

For my part, I'm French, and as the world often says about us, I'm going to do what I know best, to complain to hardware test sites.

FeldarisDE

The second problem i have is the strange utilisation of pressure points. In Synapse you can define the pressure points when the keyboard switches from input 1 to input 2. The maximum for input 2 is unbelievably low.
English isn´t my first language and i can´t describe it better, but let me try. Imagine the whole button press as percentages. Full press would be 100%, just touching it slightly would be 1%.

The first pressure point is at the start of the button press at 1%, as it should be. The second, even at max sensitivity, is about 10-20% further down into the button press. About 50 - 60% of the button press is command 2.
It would be so much better if 70% of the whole button press would be command one , and only when i push the button all the way through it used command two. As is right now, the amount of wrong inputs i had is astonishing, and for reference, i play guitar as a hobby. My finger pressure is not super bad, i´d rather say i´am quite good at regulating that aspect.

Maybe someone sees this and has workarounds for this ? Maybe ini tweaks to push the 2. Command detect further down the button press ?

For now i`ll just use the Tartarus as a normal keypad. All the functionality i bought it for in the first place is not usable, at least for me, until i can tweak it better to my liking.

I have the same problem ... I received the Tartarus today. All happy, I configured it for some games, after multiple tests, I come to the same conclusion ... The analog is unusable, since it is impossible, even putting the values of the actuation point completely to the opposites, to play like that.

Razer gives us an excellent example:

A slight pressure, we walk, a pressure more supported, we run ... Except that in reality, it is impossible to walk very long, so the pressure must be light. The millimeter is also not respected, because according to my measurements, certainly there is a 1.5 mm for the first function, but the second is activated after 2.2-2.5 mm. (Normally, 3.6 mm)

In short, analog is therefore useless.

I feel myself to be reimbursed, so the promise is false.