Mice and Surfaces

I have just got a wired basilisk v3 and after plugging it in the buttons all work but I am unable to move it. I have found that it works on weird surfaces such as the top of a metal laptop but not on my mouse mat or my desk.  I have searched through every post about it and tried all the fixes and updating firmware and software along with my pc but it’s just not able to work on my mouse mat which doesn’t make sense for gaming. 

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Hey guys i hope u are doing well,just i have a question my razer viper mini suddenly turned off and now she is not working anymore , i tried to plug it out and plug it in again but the pc can’t detect it 

Mysz Basilisk 3 zaczęła świecić na czerwono po lewej stronie scrolla i pod spodem w dwóch miejscach a w programie jest wszystko wyłączone nic nie powinno się świecić zastanawiam się dlaczego i czy powinienem się martwić?

Hi everyone. I have problem with my mouse. It can only right and left click but cannot move the cursor. Can you guys help me please?😔. I already tried many troubleshoots from the support page but still can’t get through this problem. Hope you guys can help me. Thank you.

I have a razer basilisk v1 which recently started to have problems with the scroll wheel where the click would work fine but scrolling up and down wont work at all or one input every few seconds for multiple minutes then start working fine it got to a point where the scroll wheel isn’t working most of the time. I tried the mouse with other devices same result, I have synaps installed

Hello I’m a new razer user and I really need help, so I got this new razer headset and I really like it although I realized that it has an issue with the mic where it picks up all of the audio that comes through the speakers and no its not because the mic is close to the speakers, i really want to find a solution because I can’t afford to buy a new headset I’ve been saving for months just to get this headset and I also got motivated to buy it because all of the good reviews I read, and also i can’t refund because now im out of country, and im also extremely sad and I got depressed a couple of times because, my friends won’t play with me and they always mute me claiming that I have echo and they call me disturbing things, please help me, this issue stayed with me for weeks now and im playing solo every single time and im really really really sad, please help me please RAZER I’m begging you. Razer black shark v2 Thank you Best regards : Ama😞

Hi guys. I'm having issues with my Basilisk X Hyperspeed mouse. After 1.5 years, the left mouse button stopped working. If anyone has had a similar issue, please let me know how you solved it?

I am attempting to find a link or email to send my proof of purchase, as well as RMA Number. There i s no spot to find or submit to collect and RMA number. I have been looking for 3 hours. Background: My “RAZER NAGA PRO WIRELESS GAMING MOUSE” has the optical laser (red light) on, but can’t connect with neither the Cord or USB or BT. Everything I have read says to submit for a new one. Please help!

Dear Razer, Please release the parts for Deathadder left edition for someone to build themselves. I know you told that it's not interesting/lucrative to build this for left handed people but maybe someone else can build and sell this.  I really liked my Deathadder left edition and unfortunately died on me. Ergonomic it's really good for my hand and probably for others but the mouses you and others release nowadays with left and right buttons on one mouse suck big time ergonomic and placing of buttons!! Please do something about this 😭🙏 With kind regards, R.

Hi All,I'm looking to buy a new gaming laptop, but it appears many of them do not have num pads anymore. I currently have my Razer Naga side numbers bound to the num pad numbers for mmo play. Is there a way to keep num pad binds if the new laptop does not have a num pad? If not, does anyone have a good alternative?Thanks

Hi i have a had a basilisk x hyperspeed for about 2 years now and just as of tonight it suddenly froze mid use. It is not responding to any actions i do except it keeps moving just a slight tiny bit upwards continuously. Is it the lazy problem as the laser appears to not be passing through? Or is there something i dont know

I bought a Razer Deathadder Essential mouse and I want to ask a question, is it possible to change the RGB LIGHTING color or is there only green?

Hello i need help my razer viper ultimate stopt working through the dock i can plug the dongle in in my pc it works it doesnt work with cabel or with the dongle in the dock i started up my pc this morning and this is happend i didnt have this problem yesterday PLZ help me

So basically i was using my pc normally, but minutes after when i moved my mouse i felt something under the mouse it was making every one of my movements terrible. I checked and saw the big plastic film under it that was covering the entire mouse wearing off, i thought it was some kind of protective plastic that needs to be removed after buying the mouse so i removed the plastic and the surface was so sticky. When i move the mouse now it feels terrible and it just scratches the bottom of the mouse i wanted to learn if i can do something about it or at least if i can buy that plastic film. (sorry for my bad english)

I am trying to place an order for a custom mousepad or mat. When I click mat, I see so many custom designs but when I go into the selector, it limits you to 6 razer designs. Wondering how do you have Anime or your own designs. Thanks, Long

Hi with last update from razer, my razer naga left handed i cant put my right button to left, and left button to rightcause i usualy use it like a right handed mouse

I bought a razer brand mouse 3 weeks ago, the mouse works with bt, but I can't connect it with a usb dongle. The lights on my mouse are blinking but there is no connection and it shuts down while playing games. Even though I put a new battery, I encountered such a problem and it made me very sad. I made all kinds of software updates to the device. I removed it from the manager and tried it again, I connected it to another computer, but I could not connect in any way. I request you, please send me a new product. This should not be the equivalent of a purchase of 800 lira. I am very aggrieved. I am waiting for your return. my adress : ÇAMLITEPE MAHALLESİ DEDEEFENDİ CADDESİ NO69/6  ÇANLAYA/ANKARA/TURKEY TEL +905457124664NAME: MUHARREM OGUL İCİNE MAİL: ogul.1917@hotmail.com

Do DA elite feets fit on DA V2? I only found feets selling in my country without having to pay 30$ of shipping for DA Elite and i wanna know if they will fit on DA V2.Ty

When connecting it via USB 2.4 to the computer, it does not connect, it makes a sound like it is connecting, but immediately it disconnects and so it connects and disconnects, I have already tried with different computers and it does the same on all of them, I tried the pairing software and the problem does not continue, will there be a solution?

HiSo several years ago I bought a Mamba Wireless Mouse for my gaming laptop, used it for a year or so before the dongle suddenly wouldn’t work and got extremally hot when plugged into the USB on my laptop. I had sent in a request for a new dongle and it was provided and send, but our neighbors stole our mail and I assume it, since I never received it. I had meant to contact Razor about it but life came up and I completely forgot until recently as I’m buying a desktop now and am in need of a gaming mouse. I would like to be able to use it again, but as stated I need a new dongle and now a new charging cord as I have moved and my original cord has been lost. Is there anyway to get replacements for these now? I’ve looked on Razors site and hadn’t seen anything so was hoping to find answers here. I really don’t want to have to buy a new mouse.

Hi, I bought a Viper V2 Pro, and after using it for some time it started disconnecting the dongle from my PC, I had to remove the usb dongle wait a little while and put it back for it to start working again… Now after some more weeks it completely stopped working and i can only use it with the wire...I googled a bit and i seen more people have this problem but without a fix.Is there someone here that has a fix? if not, can someone link me the correct support page please <3  Thanks in advance