Replacement part for USB-C Port Razer Phone 2 | Razer Insider

Replacement part for USB-C Port Razer Phone 2

T
Userlevel 1
I know the charging port is bad and I am capable of fixing the damn thing myself, but there is no clear place to go to request a part to replace it for my phone. I'm not interested in paying more than half of what bought my phone for and having it's data wiped just to get the faulty port swapped, which was bad before the warranty expired, i just put up with it initially, not realizing I could've made use of it then.

I've taken apart phones and swapped parts and batteries before I would like to know how I could get/pay for a replacement part. You all have to have them, since you still offer paid support for the phones.
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11 Replies

Razer.Caziel
Userlevel 7
I understand that you are completely capable of fixing it yourself, but we currently do not ship out replacement internal parts for our phones. I will be moving your thread to our Mobile boards. But feel free to PM me if you change your mind about sending it for repair.
J
Razer.Caziel
I understand that you are completely capable of fixing it yourself, but we currently do not ship out replacement internal parts for our phones. I will be moving your thread to our Mobile boards. But feel free to PM me if you change your mind about sending it for repair.

So my charging port is bad as well, are yall able to still fix it ?
Razer.Caziel
Userlevel 7
jreyes2254
So my charging port is bad as well, are yall able to still fix it ?


Yep. Send me the serial number so I can submit a repair ticket on your behalf. To initiate a PM, click on my name, then select Start a Conversation.
J
Razer.Caziel
Yep. Send me the serial number so I can submit a repair ticket on your behalf. To initiate a PM, click on my name, then select Start a Conversation.

sent! Thank you!
S
hey, the bad charging port on razer phone 2 is razer problem, why have customer bear with it, I have no longer rma, but this god damn charging port freaking me out everyday, can't even charge it, I use a new anker usb a to type C cable, a complete new cable, and I test it does work with other electronic with type c port, but plug in razer phone 2 not work, only sometime work, but it fuc killing me, like when I needed it, the phone just die, and can't even charge it with the cable, everything delayed because of that, one day I drive I have to deliver food for a restaurant, and I use gps to navigate, then the phone dies, I have the type c charging cable in front off me, and I can't do anything about it, the phone is not fuc charging, I hate it so much, I have to like park my car somewhere and wait like 10 min to just charge the phone, and I can't go anywhere, Im lost with gps navigation, the customer blame me like they waited 20min longer for the food, the food got all cooled, they give me bad rating, I have to suck with this, it is the phone's charging port's fault, other than that, I like the phone have good speaker, good specs like 845 with 8ram, and the led on the back, but that charging port make me hate this phone, can you create a ticket to replace or repair a razer phone 2 that actually works for me? or if not are you telling me that even razer phone 2 suck at charging port, but let customer deal with it?
Razer.Caziel
Userlevel 7
@SamC8
I'm not saying you have to deal with it at all. OP clearly stated that he is capable of soldering a replacement USB-C port. I can submit a repair ticket for you so our Repair Team can fix your phone's faulty port.

Razer.Caziel
Send me the serial number so I can submit a repair ticket on your behalf. To initiate a PM, click on my name, then select Start a Conversation.
S
ok thank you
U
I've Pmed you my phone's SN to get a repair ticket opened for this, been suffering with wireless charging for to long haha.
C
I'm also wanting to know the cost of usb c port repair?
I
Razer.Caziel
I understand that you are completely capable of fixing it yourself, but we currently do not ship out replacement internal parts for our phones. I will be moving your thread to our Mobile boards. But feel free to PM me if you change your mind about sending it for repair.

Hey man,
So I also need my charge port repaired.
What's the cost and time frame for repair?
I'm based in Cardiff, Wales.
Razer.Caziel
Userlevel 7
@ChickenFish4Me @inkedevil I have limited visibility over repair fees. We'll have to submit a repair ticket so our Mobile Team can send you a rough estimate. Repairs can take up to three weeks, return shipping included, depending on parts availability.

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