[CORTEX] Cortex 10 PC Beta | Razer Insider

[CORTEX] Cortex 10 PC Beta

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246 Replies

A
27awesome23
Cortex games nice one but hard to find a perfect squad

Thank you for your passion for Squad Rewards Campaign. The campaign is not started yet, please keep an eye on it. Thank you for your patience.

Michelle
m3Thf4c3
since 3 or 4 days game booster (speed up) causes Pubg game crash's without a error msg from pubg.
the main service crash's (+- 3-5 min after start of the match) and the red marked service ned to be killed via taskmanager before i can restart pubg

o_O



the only thing change at my system ist a xfx RX 5700 XT -> Sapphire RX 6800 Puls OC+

I already do a radeon driver - clean reinstall
- BlackWidow Elite - Naga Trinity - Basilisk Ultimate + Chroma Dock ---------------------------------------------- R5-3600 @ 4.65ghz + Corsair Hydro h100i XFX RX5700 XT HyperX 2x16gb @ 3333mhz CL16/18/16/18 Asus Xonar AE + Beyer MMX 300 AOC 32" AG322QC4
samuel2050
Userlevel 7
Razer Insider | Forum - are the number with the beta going bold when they are certain numbers
We need help for this issue. And also, is there someone also got this issue?
Razer gives me the best performance!
D
When using Cortex games get unplayable. Instead of boosting my FPS, i get frame drops going down to 4 FPS or even lower until I exit Cortex.
A
m3Thf4c3
since 3 or 4 days game booster (speed up) causes Pubg game crash's without a error msg from pubg.
the main service crash's (+- 3-5 min after start of the match) and the red marked service ned to be killed via taskmanager before i can restart pubg

I already do a radeon driver - clean reinstall

Hey there!

Thank you very much for taking part in our beta program. My name is Michelle from the Razer Cortex technical support team, I will be very happy to help you out with this issue.

Before we begin could you kindly provide me with your Razer Cortex logs, as it would be helpful in providing the correct and relevant assistance for your concern?

Here is a simple guide for you to collect your Razer Cortex logs, please check it:
https://mysupport.razer.com/app/answers/detail/a_id/1685

For security reasons, please share your logs with us via PM.

Thank you for your patience. We look forward to your reply.

Best regards,
Michelle
A
DragonfireK
When using Cortex games get unplayable. Instead of boosting my FPS, i get frame drops going down to 4 FPS or even lower until I exit Cortex.

Hey there!

Thank you very much for bringing this issue to our attention. I'm Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue.

It would be great if you could help us with some information to isolate the concern:

  • Could you please provide us with your Razer Cortex logs for us to further investigate this issue? Here is a simple guide: https://mysupport.razer.com/app/answers/detail/a_id/1685. For security reasons, please share your logs with us via PM.
  • Could you please let us know which game you were playing when this issue occurred? Does Razer Cortex make FPS drop in every game or just certain games?

I'll be looking forward to your reply soon and have a great day!

Michelle
L
Well, Razer Cortex is capable of closing all the processes...

It just can't run the damn game, yay.

I tried to run Dying Light (The first one) Through Razer Cortex (A Game that was on my steam account), it closes everything, says that it liberated almost 3gb of RAM, aaaaaaaaand nothing.

The same happens with my Uplay games and yada yada.

Edit: The game finally opened, it took so long that I actually forgot about it.

For the sake of explaining better, I tried to launch the game around 9pm (Lisbon time), the game only launched now, 12am (Lisbon time), so it has been 3 hours between trying to launch a game using the beta thing and the game actually opening.

Jesus.
samuel2050
Userlevel 7
linkleetPink398
Well, Razer Cortex is capable of closing all the processes...

It just can't run the damn game, yay.

I tried to run Dying Light (The first one) Through Razer Cortex (A Game that was on my steam account), it closes everything, says that it liberated almost 3gb of RAM, aaaaaaaaand nothing.

The same happens with my Uplay games and yada yada.

Edit: The game finally opened, it took so long that I actually forgot about it.

For the sake of explaining better, I tried to launch the game around 9pm (Lisbon time), the game only launched now, 12am (Lisbon time), so it has been 3 hours between trying to launch a game using the beta thing and the game actually opening.

Jesus.

How about turn off the auto boost?
That feature makes coretex to activate game booster automatically.

So, if you wanna play game without cortex, just turn off auto boost. It's on left side of "Boost now" button.
Razer gives me the best performance!
A
linkleetPink398
Well, Razer Cortex is capable of closing all the processes...

Jesus.

Hey there!

Thank you very much for bringing this issue to our attention. I'm Michelle and I am happy to assist you with your concern.

As a Razer Cortex user myself, I understand how frustrating this situation is for you. But not to worry, I will try my best to help you out.

As @samuel2050 suggested, could you please disable the Auto-Boost feature in Razer Cortex > GAME BOOSTER > Auto-Boost, and launch your game from Razer Cortex to see whether this issue is fixed?

For us to further investigate this issue and determine the correct resolution, it would be great if you could provide us with your Razer Cortex logs.

Here is a simple guide for getting your logs:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your privacy, please share your logs via PM.

We look forward to your reply soon.

Thank you for your patience!

@samuel2050 Thank you for your kind support. Have a great day!

Michelle
Maximusisback
Rank
Userlevel 7
samuel2050
Hello, @Maximusisback! Nice to meet you!

I'm sorry, but there's a problem with this. If we just kill onedrive processes, it could cause some error with online files. (I lost some of my files when I tried it.) So, I don't recommend that method.

Oh I see, sad to see how much microsoft likes to force some processes on users, thankss for the heads up!
And nice to meet you too!
L
Reporting a couple of issues here.

1. Microsoft Flight Simulator 2020 will not launch with Cortex running.

2. When I went to the feedback page in Cortex, my feedback on the above would not submit due to a lost internet connection. This is happening even though I am connected to wi-fi.
A
lacweal
Reporting a couple of issues here.

1. Microsoft Flight Simulator 2020 will not launch with Cortex running.

2. When I went to the feedback page in Cortex, my feedback on the above would not submit due to a lost internet connection. This is happening even though I am connected to wi-fi.

Hey there!

Thank you for bringing this issue to us. I am happy to be of assistance.

Regarding the issues you mentioned, we will try to reproduce them on our side. To help us further investigate this issue, could you please provide us with your Razer Cortex logs?

Here is a guide on getting your Razer Cortex logs: https://mysupport.razer.com/app/answers/detail/a_id/1685

Please feel free to share your logs with us via PM.

To quickly help you start the game, please do not launch it from Razer Cortex, you can launch the game directly with Razer Cortex running on your PC. And see whether the game can be loaded successfully.

We look forward to your reply soon.

We appreciate your patience.

Michelle
C
vaskivskyi
Will beta-testers get any rewards? :rolleyes:[/QUOTE
WE WANT POINTS WE WANT POINTS
A
Just found about the beta and I must say I am looking forward to it 😃
Maximusisback
Rank
Userlevel 7
harshgupta246
Just found about the beta and I must say I am looking forward to it :D

Let us know how it goes!
A
Userlevel 3
I will try it too, looks awesome
samuel2050
Userlevel 7
alexanmdv
I will try it too, looks awesome


Hello, @alexanmdv! Nice to meet you.

I hope you enjoy Razer Cortex Beta and posting your experiences!
Razer gives me the best performance!
S
CSGO doesn't show the fps frame from cortex.
Keep laughing, it looks good on you :)
A
koenbasten
CSGO doesn't show the fps frame from cortex.

Hey there!

Thank you for participating in our beta program. The FPS overlay will not show in games with anti-cheat software. CS: GO has anti-cheat software. The in-game features are unavailable for this game.

Please feel free to let us know if you need further assistance.

Michelle
S
Michelle-RazerCortex
Hey there!

Thank you for participating in our beta program. The FPS overlay will not show in games with anti-cheat software. CS: GO has anti-cheat software. The in-game features will be blocked by it.

Please feel free to let us know if you need further assistance.

Michelle



Is there no other way, so that the two can work together. Or can that cause for a ban.
Keep laughing, it looks good on you :)
A
koenbasten
Is there no other way, so that the two can work together. Or can that cause for a ban.

Currently, our team is trying to find a way to resolve this. Please give us more time. We appreciate your understanding and patience regarding this concern.

Michelle
B
Will there in the future be an option for more games in booster prime. It works really really well, i get major fps boosts when I use this on Valorant or Paladins. I would love to see it implemented in ubisoft games too (known for being badly optimized). Would also love to see it on COD and CSgo
A
bookautoCatawba489
Will there in the future be an option for more games in booster prime. It works really really well, i get major fps boosts when I use this on Valorant or Paladins. I would love to see it implemented in ubisoft games too (known for being badly optimized). Would also love to see it on COD and CSgo

Hey there!

Thank you for sharing your suggestion here. It is great to know that you like Booster Prime. We have received your feedback on optimizing Ubisoft games. For certain games you want us to support on Booster Prime, you also can submit them on Booster Prime FEEDBACK.

Please check the image attached.

Do let us know if you need further assistance.

Michelle
1 Attachment
Maximusisback
Rank
Userlevel 7
koenbasten
CSGO doesn't show the fps frame from cortex.

FPS overlay might not work in game, but does it keep track of it?
A temporary solution would be to use the game's fps overlay.
A
Maximusisback
FPS overlay might not work in game, but does it keep track of it?
A temporary solution would be to use the game's fps overlay.

Hey there!

Yes. The newest version of Razer Cortex v10.0.244.0 has resolved the FPS track issue. The FPS overlay will not show in-game for some games, but Razer Cortex can generate the FPS chart when you exit the game. Please update your Razer Cortex to the latest version and see whether it works for you.

We are also trying to fix the FPS display issue. We will let our users know when we resolve it.

Appreciate your patience.

Michelle
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