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Razer Support

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40294 Threads

EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Blackwidow v2 not wont turn on

Hi all, I am posting this on behalf of a good friend. his blackwidow v2 has just randomly just stopped working, we have tried the usual troubleshooting steps, such as deleting everything form device manager, uninstalling synapse, etc...Synapse is not detecting his keyboard at all. has this ever happened to anyone before and is there a fix that anyone knows of? hopefully this can be fixed and will not need to result in a RMA. any advice will be much appreciated :) thanks in advance

2
EndlessNameless
5 years ago
K
kr4zyy
posted in Razer Support

Can't link Razer ID to Twitter or Facebook

I wanted to link my social media but when I went to External Accounts under my profile settings,it only shows Razer ID Integration,and no Twitter or Facebook Integration Linking.I've seen from somewhere before that to link my social media I would do it under External Accounts.

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T
5 years ago
G
Glider22
posted in Razer Support

Broken S key BlackWidow Ultimate Stealth

Hey guys how can I get a new S key for my BlackWidow Ultimate Stealth? It keeps falling off :(

0
G
5 years ago
Gargravarr
GargravarrInsider Mini
posted in Razer Support

Travel Powerhouse Reward Not Credited

Hey dudes, I just got a new Razer 15" laptop and haven't yet been credited with the "Travel Powerhouse" reward badge on the forums. Hook me up please! :smile_: Peace!

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Gargravarr
5 years ago
F
Foxyfluff21
posted in Razer Support

Synapse 3 Crash

I seem to having this issue, Razer Central not working? any ideas on how to fix this? or is a Windows update causing this problem? because I never had any issues with Synapse until now. Synapse 3 (and I've been trying to get it to work all day long.) a fix to this problem would be nice. Error codes and Crash log https://drive.google.com/file/d/1H3Y9_FJhwC5_-hkyzlvsA72LzamDIcaF/view?usp=sharing

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F
5 years ago
J
Jakepops
posted in Razer Support

Razer Firefly malfunctioning

I received a Razer Firefly (hard edition) as a Christmas gift a couple months ago and after just a couple days of having it I got a notification on windows stating something along the lines of "The last USB device you used malfunctioned and windows does not recognise it." I wrote it down to a one time error so I unplugged it and plugged it back in, worked for about an hour and then got the same error, I have tried multiple different USB ports and I have the latest drivers for the Firefly, I wrote it down to maybe some sort of overheating error so I left it for a little while and then plugged it back in yesterday, it worked for the whole day, I thought it had fixed itself, but when I woke up this morning and turned my PC back on it malfunctioned after around 25 minutes, I'm not quite sure what to do now. I have searched the internet far and wide for any solutions and none of them worked, it happens on multiple different Chroma profiles so it's not that. In case it means anything, I am u

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5 years ago
Simon261104
Simon261104
posted in Razer Support

Razer kiyo problem

English:I have a problem with my Razer kiyo problem is i can't change settings in razer's own app what can i do have been trying to buy a new one but it didn't work either ...…. Danish:I Jeg har et problem med min Razer kiyo problemet er jeg kan ikke ændre instilinger i razer's eget app hvad kan jeg gøre har prøvet at købe et nyt men det virkede heller ikke....... Dutch:I Ik heb een probleem met mijn Razer Kiyo-probleem. Ik kan de instellingen in de eigen app van Razer niet wijzigen. Wat kan ik doen om een nieuwe te kopen, maar het werkte ook niet ...….

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5 years ago
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AndroHUN
posted in Razer Support

Razer Electra V2 Mic issue (3,5mm jack)

I bought Razer Electra V2, and the mic of the headset doesnt work with my notebook. It has a combined audiojack, so idk, what is the problem. I checked all the settings what I know. The mic works perfectly with my mobile, so it must be some software issue, but I have no idea what kind of issue is that. Is there anyone with the same problem?

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5 years ago
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aeroshare842
posted in Razer Support

Razer Kraken 7.1 V2 Mic Static While Talking

Hi, about a day ago my headset started making static noises whenever I would talk. I've tried reinstalling Synapse and updating windows but that has not worked. It works fine on other computers so I'm not sure what do.

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R
5 years ago
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alleyBlackCoralpoly588
posted in Razer Support

My fingerprint sensor won't work

My fingerprint sensor won't work what do I do My fingerprint sensor won't work what do I do and when we getting Android 9 if we are that is can't anyone help me please

1
R
5 years ago
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directLaurelGreen894
posted in Razer Support

anyone using a razer tiamat 7.1 v2 with a asus strix raid dlx who can help me with a problem?

so i bought a razer tiamat 7.1 v2 and a asus strix raid dlx, but the surround isnt working so like if i go to windows sound and set it up as 7.1 and test it it works fine,but if i listen to a song on youtube or do a 7.1 test on youtube it doesnt work,the audio still plays as stereo sound,in the strix sonic studio i set it up as 7.1 and did the test and that works fine but the rest of the audio is still stereo,anyone using the same setup can you help me out.

1
D
5 years ago
M
mijguntz
posted in Razer Support

CLEARANCE DELAY - Commercial Invoice is incomplete

it's never happened before and now again... I was happy to buy a new Blade, but the problems begun from the beginning.... My first order was cancelled by the reason of Razer fraud protection - that I was told from Support. Guys, you sell laptops for $3k and you suppose you can cancel orders? - ok. May be this is some new super service that I need to submit a new order and pay with another method. My Second order- Submitted! Yah! Success! I'm sitting and waiting tracking. I got tracking number and I found that my order was shipped outside from US. What? I made I purchase on US web site and merchant on US territory, I don't care about you logistic but import duty it's your, isn't it? and the last... CLEARANCE DELAY - Commercial Invoice is incomplete - Seriously? Please Contact Fedex and provide all necessary paperwork.

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Razer.Caziel
5 years ago
P
praetorianwls
posted in Razer Support

my pc cannot boot with Basilisk mouse plugged in

Hello I have this mouse for 6 months and until last week I didn't had any issues. Now my pc can not boot with Basilisk mouse plugged in. After the windows boots(without the mouse plugged in), I can plug in the mouse and use it normally. I uninstalled and installed the synapse software. I plugged the mouse in all usb port 2.0 or 3.0 and tryed to boot, same issue. I used the mouse on another pc, no issue, windows boots. My pc setup: cpu Intel i7 2600K mb Gigabyte Z77-HD4 ram 16GB hdd 2 x Sandisk Ultra 3D 500GB Did anyone solve this issue?

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Razer.Caziel
5 years ago
A
Abauer
posted in Razer Support

Razer Blade Pro 2014 Model Issues

I have a Razer Blade Pro from 2014 that I bought and I am having all kinds of issues with it. The battery was all swollen, so its no good so I am replacing that. Waiting for the new one to come. In the meantime I took the battery out and the laptop won't actually run without a battery in it. It will turn on sometimes for 10-15 minutes other times it will shut off after 45-60 seconds. Is it normal for it to not run without a battery connected? I can see the power button kind of blink red barely before it just goes black. Also the CPU seems to get crazy hot pretty much instantly and the fans are blowing at max speed the second its fully booted up. It hovers around 70-100+ C in or out of a game. I have taken the fans off and made sure everything is clean. Its sitting on top of a laptop stand/fan with fans blowing right into the cpu fans through the bottom of the laptop. Still gets crazy hot. The battery/power issue stops me from really doing anything to address the heat issue. I would

0
A
5 years ago
P
Parlays
posted in Razer Support

Wanting to do Business with Razer and I need help.

Hi, I was wondering if anyone can tell me how to contact some higher-ups in Razer. I got a big business proposition in mind but have no clue on who and how to contact for this kind of deal. Can anyone help?

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P
5 years ago
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t3train
posted in Razer Support

Razer Phone 2 Ambient Display Problem

Hi, just got my new razer phone 2 not even a week ago, just recently I found out that when my ambient display is on, the upper part of the numbers that is shown on the clock does not show, and i've also noticed that the clock has moved up a bit. I've tried hard resetting already, does not work. please help i want my phone to look good

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5 years ago
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DJatin13
posted in Razer Support

Shipping Problem!!!!

i earn razer silver coin from mogul website and now i cant use this coin to redeem a product bcuz shipment is not available in my country can you please add India in country section for shippment please help thankyou so much

0
D
5 years ago
F
Fergus1971
posted in Razer Support

Dolby Atmos EQ not affecting my game

I'm playing Shadowgun Legends on my Razer Phone 2. I open the Dolby Atmos app and choose a "Custom" EQ and adjust it while I'm listening to music, and everything sounds great. I have a lot of extra Bass going, low middle, and not too much on the treble side. But when I launch my game, it's as if the EQ is turned off. I tested this many times, and no matter what I do, the Dolby Atmos EQ settings have no affect on my game, which kind of stinks since the game lacks the bass boost I want to give it. The game just sounds flat and tinny. How can I get the Dolby Atmos EQ to affect my game's sound? Is the reason why I can't get the EQ to work with the game because the game is not fully supported by a third party EQ app? Is there any way I can force it to work? From the research I did before I bought a Razer Phone 2, I read somewhere that Shadowgun Legends is supported by Razer Phone 2, and so far the game seems to be playing great, but when I enable the frames per second to appear on the s

0
F
5 years ago
Z
zacvvee
posted in Razer Support

Razer Basilisk Quartz Mouse Not Working??

Hi, I just purchased and received the Razer Basilisk Quartz mouse, plugged it in and installed Razer Synapse 3. But the mouse does not appear to work? None of the mouse buttons appear to trigger any sort of response even though the light on the mouse does come on when plugged into the usb slot. As I am using this mouse on my laptop, I can use my trackpad mouse to move the arrow on the screen around. However, when the Razer mouse is plugged in (but not working), the arrow on the screen constantly goes to the top left corner on its own, interfering with any sort of movement I am trying to do with the arrow via my trackpad. I have already tried restarting my laptop (same situation), checking that the latest drivers were installed (and they are according to my laptop's Device Manager), turning off my trackpad (which just stops my ability to use the mouse/laptop at all), tested it on a Mac computer (which also had the same top left movement issue and no button response) and attempting to

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5 years ago
D
daemyar
posted in Razer Support

i cant turn the lights on BlackWidow 2014

Hi my Synapse 3 can not detecting my keyboard BlackWidow 2014 and on Synapse 2 i dont have the effect button all i can do is changing the brightness of logo on my keyboard all lights are off except the logo of Razer I tried to do everything like unplugging the devices, restarting, restore the application, uninstalling, uninstall and update drivers from device manager, etc... But nothing worked for me. I am on Windows 10 i need help plz help me

1
R
5 years ago
Y
Yeetism
posted in Razer Support

My Deathadder Elite isnt lighting up.

It only lights up when I exit Razer Synapse 3.

1
R
5 years ago
technoPlumWebONYX150
technoPlumWebONYX150
posted in Razer Support

Razer 1 Phone "Stuttering" & Locking up

Hi All, Wondering if you can help me as i'm at my wits end with my Razer Phone. I bought it around the end of April 2018 and have had a few intermittent problems but nothing that a bit of general googling or know how couldn't fix. Until now. My phone keeps locking up and freezing and going weirdly unresponsive but only to certain running apps or elements. I.e. I press the power button to unlock my phone and use the fingerprint recognition to unlock the phone and nothing. The phone acts as if i'm not using the finger print reader. Press the screen? Nothing. But i know it's responding because I can drag from the bottom left corner for google assistant and that works immediatly, asking for my passcode that then unlocks my phone and once i've done that it works fine. This issue has been on and off for the last month but the last few days it's gotten worse. My spotify music keeps stopping anbd the app locks up, my youtube, reddit, face book and any other flash like video player starts s

1
R
5 years ago
1
181747V00406375
posted in Razer Support

Fingerprint Sensor not Working

when i upgrade system to Android Oreo, My fingerprint sensor lock don't worked. Anyone can help me about this>

0
1
5 years ago
T
thomasklee
posted in Razer Support

Razer Blade Stealth 2019 c states

Using throttlestop, I see that the razer blade stealth cannot go to higher package c states other than c3. Will this be addressed in a BIOS release? I would assume this will increase battery life. I have noticed the c3 level for all power states, plugged and unplugged.

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5 years ago
T
Tjteabaggins
posted in Razer Support

Razer phone 2 Bluetooth connection problems

I am having some issues trying to connect my phone to my car via Bluetooth. My phone just says it cannot communicate with device when I try to pair but shows up fine in the bluetooth list My car requires a pin to connect to Bluetooth. This canntc be turned off as far as I know. Anyone find any solutions?

3
R
5 years ago

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