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Razer Support

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40231 Threads

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FlawenFX
posted in Razer Support

Razer SoftMiner Doesn't work

My SoftMiner is crashing at the step 0/2, How do i fix this ?

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5 years ago
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MANJAK
posted in Razer Support

Razer Phone 2 notification

Hello! He did something in my phone and there is no more sound notification when messages arrive at the messenger and watsup. I tried everything, in the application settings everything is ON. When the message arrives there is only vibration. Regular SMS and calls, work fine. What should I do?

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5 years ago
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PricelessBounty
posted in Razer Support

Kraken TE THX Spatial Audio not Finding Apps

As the title says the Kraken TE THX Spatial Audio is not Finding Apps to use the THX Spatial audio with. I first got the headset a few days ago, the first day everything worked like a dream. The next day things didn't work so well and I had to run communications and audio through the same audio output "Kraken TE - Game" or else there was no audio at all. On day three the "Mixer" tab for the headset stopped showing any apps as being audio outputs it could enhance. I already uninstalled everything including drivers and software from the device manager and reinstalled everything. I tried repair and forcing updates but nothing has fixed the issue. Anyone else experience this and have a possible fix?

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5 years ago
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Loafer987
posted in Razer Support

My List of Razer Phone 2 issues. Please help!

Ok so I love this device as a phone, though it is clunky and large vs everything else I've had in the past, I did know what I was getting into in that regard before I bought it. My problems with it however, are becoming too frustrating to handle on a daily basis and I am hoping someone out there might have some advice as to how to fix them. 1. No android pie STILL. Why does my 3-4 year old samsung galaxy S7 phone I "upgraded" from have the update and I am still waiting for my brand new $1100 CAD device to have it. When you pay this much for a device I believe a company needs to stand behind its products and at least give a projected estimate to its customers as to when the update will become available. I realize this is a specialized device with additional requirements to be met for this launch, but when I am having a ton of issues related to the current software I'd rather see developers release the update so we can test things and help them report back the issues we have with a new

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5 years ago
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TimothyDong
posted in Razer Support

Broken Spacebar Stabilizer Hook

I broken one of my Spacebar's stabilizer hook from Rage from idiots in Apex Legends. I feel like contacting Razer Support is for such a small matter is a bit bothersome for me and the people at Razer, so can I buy these as a permanent fix?

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0V3R_K1LL
Vanguard
5 years ago
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NocturnalSevenfold
posted in Razer Support

Couple issues with new Nari headset

First issue is the mic monitoring/ side tone. Side tone volume needs to be set above 80% for it to work at all, even then its faint and not really helpful until about 85-90%. Issue is, when speaking loudly, as we sometimes do in games, the loudness is too great causing distortion. Any setting I can change to fix this? The second issue is surround sound, or lack therof. Sounds have no direction, they sound like they are everywhere. Even the little test in synapse, it makes gunshot noises and lights up where the sound should be, they all sound the same and have no direction. Am I doing something wrong? So far the surround sound is worse than on my $20 plantronics headphones these replaced. Thanks!

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5 years ago
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XutaxKamay
posted in Razer Support

[BUG] Surface calibration problem with RAZER SYNAPSE 2.0

Hello, I'm having a problem with the razer synapse software, I guess it comes from my windows installation, but I don't know if it would fix the problem anyway so I'm posting there to know what happens. The problem is that I just can't calibrate the mouse like it worked before,and it shows me that now: There is no icons showing me "how to calibrate" appearing, and when I click on the left button, the sensor seems to calibrate and focus on it but I can't anymore save, the mouse won't move anymore after. So I have to replug it again to make it work, or reboot the computer. Any idea from where it could come? (I've reinstalled cleanly the software multiples times, I don't know really what I should do) Thanking you for your replies in advance! EDIT: I have a razer deathadder chroma.

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5 years ago
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SteelBluelifethink405
posted in Razer Support

Blade 2019 Battery Life - 1.5hrs?

Hi, I need some help with my battery life. I have tried different settings but it's always awful: max of 2hours! I've just bought a Blade RTX 2060 I have applied some of the suggestions from here https://www.reddit.com/comments/6snkz5 but my battery life still sucks! Is is a 2019 Blade problem? I would expect to be at least 5-6 hours Thanks!

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5 years ago
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GSG666
posted in Razer Support

Razer Suite conflicting with itself?

Hello, Guys! I've been using my Blade for a little over a year now without issues, however, since Razer introduced the new software things have gotten a little crazy for me. I'm not sure I GET which piece of software is SUPPOSED to do what, and it seems as though they conflict with one another. My problems are quite ephemeral, but I've put together a list to the best of my abilities: 1. What is RAZER SYNAPSE vs what is RAZER CONFIGURATOR? Above is a screen grab featuring my entire Razer suite. To my best understanding SYNAPSE is visible on the right, and, in the foreground one can see the RAZER CONFIGURATOR software. Razer Configurator seems to be the only place I can interact with my built-in Chroma keyboard, set the effects, change the backlight brightness and whatnot. However, when I hover my mouse over the RAZER Configurator icon in my system tray this happens: What gives? 2. RAZER ATHERIS MOUSE conflict. AKA Synapse listed as inactive even when both instances of the so

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5 years ago
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amokpaule
posted in Razer Support

Razer Wolverine Ultimate does not work on Windows 10 Boot

Hello, i use my Razer Wolverine Ultimate to play on PC for quit a while now. Since a bit i own a new Computer and after a reboot the pad is not recognized. Windows says that a usb device was not recognized and will not work properly. I suppose the pad is meant as all other usb devices work fine. So i re plug the pad and then it works. This behavior was not shown on my old computer. Any assistance is much appreciated :) Windows 10 Pro 64-bit Z370M GAMING PRO AC (MS-7B44) (U3E1

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5 years ago
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saturnotaku
posted in Razer Support

Drivers for Razer Blade 15 2018 Base model?

The Razer Support downloads page only has hardware drivers for the Blade 15 2018 Advanced. The one for the Base just has a link to the Master Guide. See the attached screenshots. Am I missing something, or can I use the drivers from the Advanced on the Base? What about the BIOS and EC updates?

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5 years ago
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TheShaqThatSmilesBack
posted in Razer Support

Razer Nari Ultimate Crackling Sound

A recent update with Razer Synapse has caused these headphones to make a crackling sound instead of the sound they're supposed to be playing. I have uninstalled Synapse to fix this, and without Synapse installed, the headphones work fine. I also got an error message from Youtube in a video when I tried to see if the headphones work again that said, "Audio renderer error." I don't know how to fix this issue with Synapse installed.

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5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Blackwidow v2 not wont turn on

Hi all, I am posting this on behalf of a good friend. his blackwidow v2 has just randomly just stopped working, we have tried the usual troubleshooting steps, such as deleting everything form device manager, uninstalling synapse, etc...Synapse is not detecting his keyboard at all. has this ever happened to anyone before and is there a fix that anyone knows of? hopefully this can be fixed and will not need to result in a RMA. any advice will be much appreciated :) thanks in advance

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EndlessNameless
5 years ago
K
kr4zyy
posted in Razer Support

Can't link Razer ID to Twitter or Facebook

I wanted to link my social media but when I went to External Accounts under my profile settings,it only shows Razer ID Integration,and no Twitter or Facebook Integration Linking.I've seen from somewhere before that to link my social media I would do it under External Accounts.

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5 years ago
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Glider22
posted in Razer Support

Broken S key BlackWidow Ultimate Stealth

Hey guys how can I get a new S key for my BlackWidow Ultimate Stealth? It keeps falling off :(

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5 years ago
Gargravarr
GargravarrInsider Mini
posted in Razer Support

Travel Powerhouse Reward Not Credited

Hey dudes, I just got a new Razer 15" laptop and haven't yet been credited with the "Travel Powerhouse" reward badge on the forums. Hook me up please! :smile_: Peace!

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Gargravarr
5 years ago
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Foxyfluff21
posted in Razer Support

Synapse 3 Crash

I seem to having this issue, Razer Central not working? any ideas on how to fix this? or is a Windows update causing this problem? because I never had any issues with Synapse until now. Synapse 3 (and I've been trying to get it to work all day long.) a fix to this problem would be nice. Error codes and Crash log https://drive.google.com/file/d/1H3Y9_FJhwC5_-hkyzlvsA72LzamDIcaF/view?usp=sharing

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5 years ago
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Jakepops
posted in Razer Support

Razer Firefly malfunctioning

I received a Razer Firefly (hard edition) as a Christmas gift a couple months ago and after just a couple days of having it I got a notification on windows stating something along the lines of "The last USB device you used malfunctioned and windows does not recognise it." I wrote it down to a one time error so I unplugged it and plugged it back in, worked for about an hour and then got the same error, I have tried multiple different USB ports and I have the latest drivers for the Firefly, I wrote it down to maybe some sort of overheating error so I left it for a little while and then plugged it back in yesterday, it worked for the whole day, I thought it had fixed itself, but when I woke up this morning and turned my PC back on it malfunctioned after around 25 minutes, I'm not quite sure what to do now. I have searched the internet far and wide for any solutions and none of them worked, it happens on multiple different Chroma profiles so it's not that. In case it means anything, I am u

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5 years ago
Simon261104
Simon261104
posted in Razer Support

Razer kiyo problem

English:I have a problem with my Razer kiyo problem is i can't change settings in razer's own app what can i do have been trying to buy a new one but it didn't work either ...…. Danish:I Jeg har et problem med min Razer kiyo problemet er jeg kan ikke ændre instilinger i razer's eget app hvad kan jeg gøre har prøvet at købe et nyt men det virkede heller ikke....... Dutch:I Ik heb een probleem met mijn Razer Kiyo-probleem. Ik kan de instellingen in de eigen app van Razer niet wijzigen. Wat kan ik doen om een nieuwe te kopen, maar het werkte ook niet ...….

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5 years ago
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AndroHUN
posted in Razer Support

Razer Electra V2 Mic issue (3,5mm jack)

I bought Razer Electra V2, and the mic of the headset doesnt work with my notebook. It has a combined audiojack, so idk, what is the problem. I checked all the settings what I know. The mic works perfectly with my mobile, so it must be some software issue, but I have no idea what kind of issue is that. Is there anyone with the same problem?

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5 years ago
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aeroshare842
posted in Razer Support

Razer Kraken 7.1 V2 Mic Static While Talking

Hi, about a day ago my headset started making static noises whenever I would talk. I've tried reinstalling Synapse and updating windows but that has not worked. It works fine on other computers so I'm not sure what do.

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5 years ago
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alleyBlackCoralpoly588
posted in Razer Support

My fingerprint sensor won't work

My fingerprint sensor won't work what do I do My fingerprint sensor won't work what do I do and when we getting Android 9 if we are that is can't anyone help me please

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5 years ago
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directLaurelGreen894
posted in Razer Support

anyone using a razer tiamat 7.1 v2 with a asus strix raid dlx who can help me with a problem?

so i bought a razer tiamat 7.1 v2 and a asus strix raid dlx, but the surround isnt working so like if i go to windows sound and set it up as 7.1 and test it it works fine,but if i listen to a song on youtube or do a 7.1 test on youtube it doesnt work,the audio still plays as stereo sound,in the strix sonic studio i set it up as 7.1 and did the test and that works fine but the rest of the audio is still stereo,anyone using the same setup can you help me out.

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D
5 years ago
M
mijguntz
posted in Razer Support

CLEARANCE DELAY - Commercial Invoice is incomplete

it's never happened before and now again... I was happy to buy a new Blade, but the problems begun from the beginning.... My first order was cancelled by the reason of Razer fraud protection - that I was told from Support. Guys, you sell laptops for $3k and you suppose you can cancel orders? - ok. May be this is some new super service that I need to submit a new order and pay with another method. My Second order- Submitted! Yah! Success! I'm sitting and waiting tracking. I got tracking number and I found that my order was shipped outside from US. What? I made I purchase on US web site and merchant on US territory, I don't care about you logistic but import duty it's your, isn't it? and the last... CLEARANCE DELAY - Commercial Invoice is incomplete - Seriously? Please Contact Fedex and provide all necessary paperwork.

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Razer.Caziel
5 years ago
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praetorianwls
posted in Razer Support

my pc cannot boot with Basilisk mouse plugged in

Hello I have this mouse for 6 months and until last week I didn't had any issues. Now my pc can not boot with Basilisk mouse plugged in. After the windows boots(without the mouse plugged in), I can plug in the mouse and use it normally. I uninstalled and installed the synapse software. I plugged the mouse in all usb port 2.0 or 3.0 and tryed to boot, same issue. I used the mouse on another pc, no issue, windows boots. My pc setup: cpu Intel i7 2600K mb Gigabyte Z77-HD4 ram 16GB hdd 2 x Sandisk Ultra 3D 500GB Did anyone solve this issue?

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Razer.Caziel
5 years ago

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