Razer Support

​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

For 3 days now, i couldn’t connect my headset to my pc via wireless dongle. The headset itself works fine (i can still connect it to my phone via bluetooth for example) but i can’t select it on my pc.I use the USB-A to USB-C adapter that comes with it since i dont have a USB-C port on my computer.I also confirmed that the adapter itself is functional (i can use the adapter to charge my phone/connect it to the pc)I can’t run any driver updates or the pairing utility either because the dongle is not being detected by my pc at all. Anyone have any shouts for this issue?

This his been a very long ongoing issue that occasionally gets resolved with some Synapse updates but almost always comes back.Very erratically it seems that Synapse changes my keybinds on my Naga Chroma back to default, it’s only 3 changes but I use them often so it’s very disrupting. I change mouse wheen right to just scroll click, and mouse 4 and 5 to their respective buttons instead of DPI increase or decrease.Since upgrading to Synapse 4 this problem has been significantly worse to the point I’m going to give up on this mouse if it can’t be resolved, even after having used it for over a decade now.I love the Naga, it’s perfect for me, but ultimately there’s constant issues that I can no longer overlook and it’s becoming a joke that Razer continues to shoot themselves in the foot every time there’s an update to their god awful software that I’m forced to use.My Naga model no. is RZ01-0161 if that helps at all. I find conflicting evidence if there is e

Hi, I’ve been trying to use the bluetooth/wireless feature of my Nari Ultimate and it isn’t letting me. I can’t tell if it’s a connectivity issue or something else; my PC seems to recognize the headset just fine, as it shows up in the list of bluetooth devices.  But when I use the actual pairing utility the pairing always fails.  Windows tells me the device is ready to use.The dongle recovery tool claims that the dongle is successfully recovered.It lists my headphone and dongle as both version 106.I saw someone else claim that they let their headphones drop to 0 charge and that’s true of mine.

Hello Razer Support,I recently purchased a Razer BlackShark V2 X.My serial number is: SN8625-28D13442-1371.I tried to register my product and activate the Free 7.1 Surround Sound on your website, but the serial number is not recognized.Could you please provide me with an activation code for my headset?I can provide a photo of the headset or the box showing the serial number if needed.Thank you for your help!

hello there; kindly need your support where i can buy dongle for my headset blackshark v2 pro 2023 which i lost recently ,i live in iraq so i have to buy online and please need your recommendation which product is fine for my headset. Serial Number: AC2536D27305268Product Number: RZ04-04530100-R3M1Product Description: Razer BlackShark V2 Pro (2023) 

Hello, I recently bought a DeathAdder V4 Pro and noticed an issue with the wireless connection quality indicator on the dongle. The connection quality randomly switches from Excellent green to Good yellow, even when the mouse is not moving. It can stay yellow for a few seconds like 20-30 then return to green. The dongle is very close to the mouse, so distance should not be the problem. The mouse firmware is up to date. I also reset the mouse drivers through Device Manager, but the behavior did not change. I purchased the mouse 39 days ago and this issue appeared today, or I may not have noticed it earlier. I saw that another user reported the same behavior and received a reply from Razer staff, so I am wondering if this is expected behavior or a known issue. Is this expected behavior or a known issue with the DeathAdder V4 Pro hyperspeed gen 2 dongle?

The title basicaly explains itself, i got the blackshark v2 for almost 4 month and 2 weeks ago the right side just stopped working, i tried it without the dongle, with just the usb, in a cellphone, updated the version of my windows and in the razer synapse app but nothing seems to work.Does anyone have a clue about what this is?

My Blackwidow v4 low profile hyperspeed when I use it in my wireless mode, it is not charging.Following is the situation, my keyboard shows me that it is low in battery. I plug in my cable that linked to the PC to the keyboard and used for a while, it will show that the battery is 100% full. However, when I take out the cable from my keyboard, my PC will pop out a low battery icon and they battery life will be shown as 2% and charging. I tried updating my  firmware, and it updater shows me my keyboard using the latest firmware. Can someone please advice on how should I proceed with this problem. I bought this item on 12 December 2025 via Shoppee Challenger Singapore Official Store. 

Me entere que habia que registrarlo y una vez registrado llegaba el codigo lo hice y nunca me llego el codigo por gmail Quiero tener mi código de thx espacial audio ya que hice todo lo que me pedia Tengo unos Razer Kraken V4 Espero respuestas  

Hi everyone, i have this issue with my brand new Kraken V4, basically when i listen to some music with high bass the volume goes down, then it goes up again.i tried to set something different with the equalizer in Razer Synapse and i noticed that if i put the bass frequences higher then usual (31Hz, 63Hz) this issue is worse, if i set the frequences to the minimum there is no issue.another particular thing is that if I use the headset cabled this issue is less worse then used wireless.i have all the drivers updated and i don’t use any other app on my pc for the sound, plus with other headset and speakers i don’t have this issue.someone know how to solve this? as hip hop lover it is heartbreaking :)

I have a problem Razer Surround Sound does not appear as an option to set as the default playback device so I can’t select it for audio outputIt worked before but after I clicked Troubleshoot sound problems it stopped workingCan somebody help with this My headset is Razer BlackShark V3 HyperSpeed

Bought the headset and went to play Arc Raiders. Outside of party chat i can hear my friends and it looks like I'm talking but they cant hear me at all. Party chat works fine and its just this game i have issues with. 

Can I get the tracking number for my order number (Removed order number), and the shipping company 

Why can't keyboard functions be added to the m1-m6 buttons? This function is available on regular Xbox controllers but not this one??? Returning

Does 7.1 surround sound work on xbox if u have blackshark v2 X headset ? Because it works on a pc for me but as i plug it into a controler i doesnt work 

I shouldn’t need to use third party software to increase my microphone volume, is Razer planning to add this as an option? Because so far the only setting via synapes that can be adjusted is headphone volumes.

Where can I find a back button for a Razer Wildcat controller S/N: (removed serial number)