Razer Support

Hello Razer Support,I bought a brand-new Razer BlackShark V2 X headset. When I tried to register it on my Razer account, I received this message:"This product is already registered. If you did not register it, please contact Razer Support."I have never registered this product before, and it is completely new. Please help me with this issue so I can register the headset on my own account.Thank you.

I need a claim for warranty day because i want to sell it to someone else 

Hello, I purchased the activation code for THX Spatial Audio, but I still haven't received it via email.

I have had a Razer Basilisk v3 for like 4 years and I have shortcuts for both of my mouse side buttons. Yesterday for the first time ever they just completely stopped working. I did everything and nothing worked. Different USB ports, restarted computer, reinstalled razer synapse. I even have a Razer Basilisk v3 Pro and when I plugged it into my pc the side buttons would also not work. I’m thinking its an issue with my pc or with the razer synapse software. Anyone got an explanation?

لدي مشكلة مع معرف Razer الخاص بي: Wengebookhit329 حساب.لقد فقدت الوصول إلى تطبيق Authenticator الخاص بي واستخدمت جميع رموز النسخ الاحتياطي الخاصة بي.الآن لا أستطيع تسجيل الدخول إلى حسابي أو إكمال المشتريات.يرجى إعادة تعيين التحقق بخطوتين (2FA) لحسابي.بريدي الإلكتروني هو: mahernaseer394@gmail.comشكرًا لك.

My Razer Blade 14 is about two weeks old.I’ve had consistent issues now (once every few days) of my laptop screen saying ‘your laptop has encountered a problem and needs to restart’, before immediately restarting like nothing ever happened. I’ve no idea what’s causing it, I’ve barely used it, haven’t been on any dodgy websites or anything like that and can’t see anything on ‘event viewer’ in Task Manager. After forking out £1600, it’s pretty disappointing. I got a premium product because I thought it would be reliable, it’s been anything but lol… Never had any issues like this with my Mac and I had that for 11 years. Can I fix this myself? if so, how? Can Razer fix this for me? If not, do I just send it back and get another? Thanks,Rich

I bought a Razer Edge 2nd hand in İstanbul. The seller said he bought it from Japan which was seemingly true based on the sticker on the box. After 5 or so months It randomly stopped connecting to wifi and I tried everything. Chat GPT said it was an internal issue and it needed to be sent to warranty but this is where the problem begun. The original owner threw the receipt to the trash and I cannot really prove that my device is new and within the warranty range. I dont have a lot of money so the warrant would be a lifesaver for me. Please help me.Sincerly, Vergil

I have the multi-platform version of the headset (RZ04-054201) and I need to use it wirelessly, or even wired, with an Xbox Series S. Is the headset compatible with, and can it be successfully paired to, the Razer HyperSpeed Wireless Replacement Dongle For Xbox (RZ04-054202 model dongle)?

So i got a blackshark v3 pro ps5 edition but the package comes without the dongle and you can’t connect it wirelessly to a ps5 

Ever since i updated to windows 11 25H2 the fn key stopped working but before said update it worked fine, I’ve tried everything to fix and still it doesn't work does razer intend to fix the issue or just keep ignoring it because it's been an entire month and still, they are radio silent

After 5 months of use my Razer Barracuda snapped on my neck on my way to college  

Fan is going bad.Is there a place to order a replacement fan?

I purchased two electronic Razer gift cards for my daughter.  I received the email with the digital card number  and the serial numbers.   when my daughter goes to her razer account it states put in the digital card number but it doesn’t work because it is too long or something.  What number does she input?  It strictly says the digital card numbers to be used?  We are doing this long distance so it would a hard to figure out.  Any help please?

I can't see my Razer product. The 7.1 section is missing from my computer, and I'm getting this warning. I haven't been able to get it to work at all, and even when I turn off all sound from the headphones, I still hear faint computer sounds. I'm connecting to the computer with a dual cable, and 7.1 doesn't appear in the system.

So I have the Razer huntsman mini v3 pro and at first the keyboard did type but the rgb wasnt on for some reason so I tried to find a solution and ended up factory reseting it but now the rgb is on but it does not type, I have uninstalled the hardware and reset my pc but nothing changed, please help thanks.

when i try to login. my password is incorrect so i tried logging in through twitch to see if i had done that originally but sadly notI know for a fact that i am using the correct email as my username comes up and if i try to create a new account with said email, it says its already in use - however, when i try to reset password, i do not recieve any emails at all from razer and i have checked it on 4 browsers and devices, all my apm, junk, other and regular emails but nothing….PLEASE HELP!!

Hi I just bought a kraken v4 x and I was wanting to return it but when I try to it says that my order number isn’t correct.

I bought a Razer Black Shark V3 (RZ04-054101...), but there was no 7.1 or THX activation code in the box. When I try to get one through https://mysupport.razer.com/app/self-help/surround-sound/index, I get the message "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products."What should I do? Please help!Sincerely,A lost Razer user.