Razer Support

This message is to the Razer Company. Ever since the last razer synapse update my Razer Freyja’s haptics has stopped working (my freyja is not broken). I’ve done everything in my power to fix this issue, even sending my freyja to you guys for a replacement just to get the new one and have the SAME ISSUE! Upon further inspection I’ve come to the conclusion that this is a software issue and many others also have the same problem. We all spent our hard earned money to support your company as well as enjoy this unique experience  and we think its only fair your create an update ASAP to address and solve this major issue. Please response in a timely fashion to inform us of your plans to fix this. Please don’t earn a bad rep off of a simple fix. 

After updating the BIOS to updater v2.06 (previously it was v2.02), after rebooting the system, an error message appeared on the screen: "Secure Boot Violation - Invalid Signature Detected. Check Security Boot Policy in Setup." If I disable Secure Boot, the system boots fine. Please help me solve this problem and enable Secure Boot.Razer Blade 15 RZ09-0421NGC3-R3G1 

Wired Razer Wolverine v2 (not wireless), is blinking twice even when following the guide. It was working fine until for some reason it just stopped working. Pressing/holding the  Xbox button isn’t working, Windows device manager isn’t recognizing it. It just died for some reason. Is for a update, missing drivers?

hi razer communitycan somebody help me please?i am trying to register my deathadder mouse but the registration process will not recognise the difference between the zero and the o .i have sat here for 45 mins and it keeps telling me that the serial number  and the pn number is wrong.i have tried replacing and moving between the 0 o .

Hello Razer Support, I would like to request information about a code redemption. Code: L3PNP7Y8NX7VBDSerial Number: RG [removed by moderator] Could you please confirm the exact date and time (including time zone) when this code was redeemed? This information is required for verification purposes. I would appreciate it if you could include all details clearly in your response. Thank you for your assistance.

I’ve had this mouse for almost 2 years now and it was going strong until about a year ago when the wireless dongle all of a sudden just stopped working. I’ve been using the mouse wired since then and have tried various different “fixes” for the wireless adapter and none seem to work.I’ve plugged the wireless adapter into every single usb port on my computer, and theres still nothing. I don’t even hear the connect sound you get when you plug a device into a port. Please help.

Cannot use the mouse at all. It keeps reconnecting constantly.It’s connected directly to the motherboard. I’ve tried different USB ports and tested other devices. USB ports are fine. I can’t try another PC because I don’t have one.I tried to find some sort of live chat with Razer or a way to contact someone since I bought the mouse 3 months ago, but their interface is terrible.Has anyone experienced the same issue? Were you able to contact support?

So I recently got given a the v3 pro , with only the mouse and the original cable . I don’t have the dongle however . I was wondering if I was able to buy and replace that dongle through razer? I know the hyperpolling thing exists , but I’m not sure if it requires me to have the USB thing to connect it too . 

I experienced some interference with the 2.4 GHz dongle. i was wondering if I can use the controller wired all the time and not degrade my battery overtime. I don’t want interference but I also don’t want to slowly ruin my controller battery. I wanted to be wireless occasionally when I’m not playing competitive games. I like having the flexibility of being able to be wireless, but I’ve been pretty paranoid after that interference. Especially with Astro a50’s on the way. I didn’t want those to clash with each other.thank you

I updated the firmware from your official website. After reboot the system froze, and now the laptop is completely dead — no fans, no lights, no response to power button. EC reset did not help. I need the Crisis Recovery procedure and files for Razer Blade Pro 17 2021. [removed by moderator]

merhaba 3 ay oldu alalı kablo ile kullanıyorum. ama bazen kullanılmıyor bağlanmıyor hata veriyor. şimdi ise bağlandığında cızırtılı ses fln geliyor çözemedim. kabloda sıkıntı var . kablosuz takıncada aynı cızırtı geliyor. neden acaba?

Hello, I am having an issue with my Razer Basilisk V3. The horizontal scroll tilt of the wheel (left/right) works correctly when Synapse is completely closed, but as soon as Synapse is opened, the tilt left/right stops working. I have already uninstalled and reinstalled Synapse, created new profiles, tested both Standard and Hypershift modes, and even reassigned tilt left/right to keyboard keys such as A and D. With Synapse open, those inputs are not detected at all; with Synapse closed, they work again. This suggests the hardware is working properly and the problem is caused by Synapse interfering with the wheel tilt input.

Hey guys, I saw similar threads and people shared solutions but none worked for me. So, I have  Windows 10 and own Huntsman Elite keyboard. After updating to Synapse 4 I can’t volume up, down and mute with the keyboard’s volume wheel. The only way to control the sound volume is to open the sound mixer and to move it up or down with the mouse. When I exit Synapse, the wheel starts working.I have uninstalled Synapse and installed it again, changes USBs ports as well but both did not work out for me. Any other guesses? Thanks in advance!

Hey so i have Synapse 4 updated but its not linking games whether its auto or manually linking game and while trying to run the auto linking it just locks and i have to refresh it to be able to to try manually and even when i do it manually it doesnt add the games to itI was Running old synapse 3 and it linked the game to it but profile migrations isnt even adding the gamesis there a patch for this fix in the works? Am I the only one running into this issue??

Hi!  Ive been looking into getting a new gaming laptop. But one that has touch screen. Because i also use my laptop for stage Lightning applications where touch screen would be a nice additive.  But as far as i can tell i cant find any razer laptops around today which has touchscreens.  Did razer stop having touchscreens in their laptops??  Because i could not find a single thread about them stopping using touchscreens in their gaming laptops but it seams like it.   And im looking for an 17 Inch and up

Hey Support and Community, my Naga just “died” today. It suddenly stopped working and only got recognized as a USB-hard drive with a firmware.bin inside.As far as I’ve read from other manufacturers apparently you need to hard reset the device (press LMB+RMB+SWB while plugging in with Razer Mouses) and giving the mouse a new/working firmware.bin file.I tried the aforementioned reset but seemingly did nothing, but I'm still missing the File. Maybe you can help me out.I also made a Ticket and wrote a PM to razer.sushi.boi hoping something helps me faster. @.@ SincerelyMaxi

Hello, I'm trying to use my Cynosa Chroma keyboard on a Windows 10 computer that basically has no internet. (Technically it has internet but the crazy firewall, which I have no control over, blocks everything). So the Synapse 3 installation wizard cannot connect to the server and fails. I have permissions to install software but I need to copy the installation files over manually and then run them and this installation must not use the internet. How can I go about this? I already installed Synapse 3 on my main computer with Windows 11 and internet access and everything works fine. Just want to use it on my secondary computer. I don't even need all the modules/functionality. Just the basic set of quick effects to toggle between... no visualizer or game support etc required. Any way?

 Synapse 4 bricked 2 of my 3 Naga Left-Handed Edition mice (CRP DISABLED, firmware.bin mass storage). My last unit can't save onboard profiles reliably through Synapse 4 either. I need Synapse 3 to safely configure it.Already tried:- All official download links → redirect to Synapse 4- Filehippo/Softonic bootstrapper → servers are dead- Archive.org v3.3.0508 (2018) → too old for the Naga LH, and still tries to install Synapse 4- Extracting the 2018 installer via 7-Zip → GUI/service EXEs only, no USB drivers, wrong version- Offline install (network disabled) → installer refuses to continue- OpenRazer (Linux) → can't write onboard profilesWhat I'm looking for: If you still have Synapse 3 installed (v3.5+, 2020 or newer), could you zip and share the following?- `C:\Program Files (x86)\Razer\Synapse3\`- `C:\Program Files (x86)\Razer\DeviceDrivers\`- `C:\ProgramData\Razer\Installer\`Or better yet: the cach