Razer Support

hiI just ask for help and it seems it would help that you have my serial number BY1926A55603782David

today i was using my Razer blackshark V2 hyperspeed wireless headset like normal and then the dongle has stopped working it keeps giving the error code 43 Unknown Device (Device Descriptor Request failed) ive tried plugging the usb dongle into another cord and nothing ive tried using other USB ports and same issue occurs ive tried uninstalling the device via Device manager and letting it reinstall via restarts ive gone to reddit and attempted all of their fixes and nothing has worked ive even gone so far as to now come to you as i have worked out this is a Hardwar dongle issue that has started and the headset/dongle are still under warranty 

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

I HAVE registered my newly bought kraken v3 x.I HAVE checked every inbox, including junk.I HAVE tried using the link to request a new activation code.I HAVE received other unrelated emails from razer.I HAVE restarted my PC.I cannot find anywhere that is helping. The headphones work great already but i kinda want them to be the best i can get them.

Why is my 2019 Razor Stealth a legacy product  when it was purchased in 2019? I need a recovery image. I did a reset, and I can’t sign in to Synapse and deal with the NVIDIA app. I want to keep bios and NVIDIA card up to date

Hi everyone, I have a question about the Razer Kraken. I have an OLED hub, and it was working fine until yesterday. After I came home from work and turned on the PC, it initially didn't display an image. Then I tried turning it on by pressing the power button, but there was no response. My next steps were to reboot the PC, then unplug and plug in the USB (there's a device connection signal, but it's not showing up in Synapse or Task Manager. However, other devices connected via the same USB work, like the Kraken V4 Pro). Then I uninstalled Windows and reinstalled all the Razer apps, and nothing worked. The headphones now only work via Bluetooth and a USB cable. Does anyone know how to fix this? I've already contacted support and am waiting for a response.

Hi everyone,I would like to report a serious issue related to the Macro feature in Razer Synapse that seems to have started appearing widely since yesterday.Issue DescriptionWhen using the Macro function, even with extremely simple macros (for example, repeatedly triggering the number key “1”), there is a chance that the macro becomes stuck in an infinite loop.Once this happens: The macro keeps triggering continuously and cannot be stopped Razer Synapse becomes unresponsive The Synapse interface cannot be opened The system keeps receiving repeated key inputs endlessly The only way to recover is to restart the computer.However, after rebooting, if the macro feature is used again, the issue may occur again randomly.ImpactThis probl

I have been using the Razer Basilisk V3 X HyperSpeed for about a year now, and all of a sudden it keeps disconnecting. The mouse constantly changes colors — blue, orange, purple — and I honestly have no idea what’s going on.I tried searching online for possible troubleshooting steps. One suggestion was to download the latest firmware, but there is no firmware available specifically for the Basilisk V3 X HyperSpeed, so the installer won’t even let me proceed.It’s incredibly frustrating because I’ve seen many similar complaints and reviews online about this exact issue, yet it doesn’t seem like Razer has provided a clear fix or solution up to now.Has anyone experienced the same problem? If so, what actually fixed it for you? I’d really appreciate any advice or troubleshooting steps that worked.

Hi Team, It seems this is an issue others have run into here, but I haven’t been able to find an actual solution to this yet. When I boot up my Razer Blade 15 with secure boot, it gives the following message:“Secure Boot ViolationInvalid signature detected. Check Secure Boot Policy in setup.”I have turned off secure boot, which allowed me to access my computer again, but I don’t want to keep using it without secure boot. I did some digging, and it seems like this might have been triggered by Windows Security Update (KB5077181), but I’m no expert so I could be wrong. Would appreciate any help in getting this working again.Thanks!

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

i have the converter from uxb c to usb a but not the dongle itself my headset is barracuda x chroma

My laptop is set to go to sleep after 20mins - when this happens, it won’t switch back on, I can see it has power and the keyboard would light up but the screen stays black, so I have to switch the laptop off using the power button and switch back on. I need urgent help as this caused me to lose work twice already. Customer support is currently down.Thanks

My Razer Core X Chroma has been working great every since I got it to team up with my RazerBlade 13” Stealth 2017 laptop.  It was working til’ it just stopped, turned off and never turned back on.  I can get the PSU fan to start when I power up/connect the lightning cable and hear the pc beep to add the device but 20 seconds or so later it beeps and disconnects.  I can see in the Thunderbolt setup it just shows “port 1” connect.. then disappear.  The laptop no longer charges when connected so at first I thought this to be a bad PSU problem.  I luckily have another psu from my tower pc to test with and I get the same results… Just a quick connect/beep then disconnect and no charging.  This leads me to believe the mainboard is the issue.  I can hear a clicking sound come from the board itself when turned on.Will Razer RMA the part?  I don’t think warranty’s are valid given this is a legacy product, but is there somewhere to get a new motherboard or repair?  Oth

Sadly the audio to haptics won’t work if you enable any kind of spatial audio (Dolby Atmos for Headphones, DTS:X etc.). I am not going to give up virtual surround for chair haptics.I know for a fact that bypassing spatial audio is doable, because DSX audio to haptics already does this with the dualsense (I can have audio to haptics on the dualsense while still having dolby atmos for headphones enabled).I am going to try a route to bypass this restriction with SimHub, but it would be nice if Razer somehow implemented a way to bypass this restriction as well.Before you tell me that dolby atmos for headphones is not needed: this is a personal preference. I do not like pure stereo in headphones. I know some games have integrated spatial audio (ARC Raiders works pretty well) but the integrated spatial audio many many times has no comparison to true surround virtualized in stereo by dolby atmos for headphones (a very simple example: Horizon Forbidden West spatial audi

i cant get access to my invoice even though i entered into my accaunt. Everytime it writes “Error occurred”

Hi all,  I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja.  The wors

Hello, I have a Razer Blade 15 since 2018, it worked great in the past years but yesterday after i unpacked it from my backpack and let it charge for a bit it was stuck at 1% battery, it says charging, but when unplugged it instantly dies. I tried restarting, letting it rest for a bit, holding the power button for a long time, and as i saw from some posts, uninstalled and reinstalled the battery drivers from device manager. No windows update needed, and the battery is still at 46,416 mWh capacity out of 65,003 mWh. I don t know what else to do. Thank you!

Hey all, I am just after opening a blackshark v2 x as it was on sale and needed a new headset. But anyways, I tried to install the 7.1 Surround Sound app from the installer and it has installed but there is no shortcut anywhere for it and will not open from the installer app same with synapse. When i try open it, a message pops up sying missing shortcut browsing files and then comes up with a microsoft office program file. I have tried the driver cleanup tool which has not worked and i have tried uninstalling and reinstalling several times to no avail. Is there anyone who can help me?