Razer Support

So, I’m having an issue where my razer basilisk ultimate will blink red around the scroll wheel even if I’ve had it charging for a while. When I load up synapse to check it, it shows that the mouse is at 4% and no matter what, it stays there. The mouse seems to be fully charged and works fine due to me using it for hours without issue. The light resets to its normal rgb when wired. I’ve updated the firmware and checked on another pc but nothing stops the blinking red light and synapse showing the battery is at 4. Is there something I can do to reset/stop the light? 

Hello, good morning, don't be tired.I bought a Razer Black Shark V2 headset. When I tried to register it, I got an error that the headset had already been registered. But it wasn't like that at all. I bought it new. Thank you for checking. I will give you all the codes and serial numbers.(Removed serial number)P/N: (removed product number)

Hello, My Razer Seiren X used to work perfectly, but recently it stopped being recognized properly. Windows now shows it as “USB Advanced Audio Device”, and the audio quality has decreased. Synapse 4 does not detect the mic at all.Here’s everything I’ve tried so far:Uninstalled and reinstalled Synapse 4 and other Razer software (Cortex, Chroma SDK). Removed leftover Razer folders and drivers from: C:\Program Files\Razer C:\Program Files (x86)\Razer C:\ProgramData\Razer %AppData%\Razer Checked Device Manager for hidden devices and uninstalled any old drivers. Plugged the mic directly into a USB 3.0 port (no hubs). Disabled USB selective suspend and switched Windows to High Performance power plan. Restarted multiple times with and without the mic connected.Despite all of this, the mic still shows up only as a generic USB audio device in Windows, a

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

The Bluetooth on my blackwidow V3 Pro just stopped working randomly. I reset the Keyboard, updated the firm, and “removed” the device from my Mac, however now I am not able to discover the keyboard on either a Mac or Windows computer. I tried holding “Fn+1” and “Fn+2” for 5+ seconds but the keyboard is still not showing up on either device.  Any recommendations on troubleshooting the bluetooth issues? 

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

Hello, I've had my Razer Basilisk v3 Pro for almost 4 years. Despite the not-so-intuitive Razer software, I really love this mouse. Or rather, I loved it. I just got a new computer and wanted to connect the dongle to the new device... The mouse worked without any problems, just as it has in the past and as you would expect from such an expensive device. However, after Synapse was installed, it stopped working... The Bluetooth connection still works, but compared to the 2.4 GHz connection, it's quite a step backwards and you lose one of the selling points of the device...I tried uninstalling and reinstalling the driver and the Synapse software. I also tried connecting the mouse to my old device, but it doesn't work there either... So it seems that the entire transmitter has broken due to the installation of the proprietary Synapse software... To be honest, that's a bit ridiculous. Does anyone have a solution to this problem? I've read that this is/was a common problem and can

Hello... I try to get the Leviathan v2 (with subwoofer) to act as a surround device. whatever I do it stays just stereo. I installed Synapse and I can turn THX spatial audio on on ssynapse for the leviathan v2 device but that changes nothing. I also tried to install the THX software but I don't have a code. I uninstalled it again but nothing changes. In Windows the Leviathan is just listed as a stereo device. I tried for hours but I cant get it working. I can return the device for another two weeks (i'm in Europe) and I'm so frustrated by it I am about to send it back. Can someone help me please.

The ID.me button on the heroes program page is not redirecting to sign in to ID.me to get a code. It just takes me to the same heroes program page. Therefore, I am unable to generate a code.  I tried signing into ID.me directly and navigating to razors page on ID.me for the discount and it just directs me to the same page on Razer.  https://www.razer.com/campaigns/heroes

Hello wise insiders,I have just received my Blackwidow v4 Pro keyboard today and it will simply not work for me. When i connect it the keyboard lights are constantly flickering in the same color and the keyboard is completely unresponsive.  It will not show as a connected device on Razer Synapse. All of these issues happens on both my  PC and my Laptop. Now the interesting thing is that everything worked perfectly on my PC for like 5 minutes all of a sudden. Then all the issues started happening again. When i reboot my PC with the keyboard already connected it works for about a single second before it crashes again. And i get the USB device connected and disconnected sounds from Windows. I have tried using different USB ports,  reinstalled Synapse and rebooted my PC more times then i can count.  Anyone else encountered this issue?Thank you so much for all your help. <3

!--startfragment>how to fix this Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection. This device signature information is included here. DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:1.03;OEMModelNumber:Blade 16 - RZ09-0510;OEMModelBaseBoard:SO6100;OEMModelSystemFamily:1A58300A Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-051021N4;OSArchitecture:amd64; BucketId: 121954a5453464cf5283ad543028942483c61fd6aae2ef6a7c25d4fd1b3a8ed8 BucketConfidenceLevel:!--endfragment>I’m on the latest bios update from 2023!--startfragment>Quick Fix: To resolve the Secure Boot certificate warning on your Razer Blade 16, you need to apply the latest BIOS and firmware updates from Razer, and ensure the Microsoft Secure Boot certificate update i

Dear Razer support team, My razer Book 13 - RZ09-0357 has randomly got a black screen (device Purchased from best buy on 03/2023). The device works fine with an external Monitor. I tried updating the graphic driver to a newer version, performing a system recovery with no improvement. The touch screen and face ID/Cam work just fine. I tried shining light at an angle to the screen in a dark room and I can see a dimmed view of the home screen Can I get further support from Razer on this issue?  Thank you

Just bought from oficial Mercado Libre store and it doesnt work with Razer Synape?I bought a white one a few days ago but it tought it was fake so i returned it  since it didnt connect with synapse now i got one from an original site and it still doesn’t workAlso tried to register Serial Number but it didnt recognize it. 

This mouse is so so perfect, the light-weight is pretty unique for an MMO mouse, 85g in comparison to the 134g of the Naga V2, and the size is literally perfect for my hands. The Naga Hyperspeed offers a similar eight, but I don’t like the extra buttons on M1. I’ve had my Naga X for four years and the scroll wheel sadly started jumping. I can’t get a new one from anywhere, Razerstore, Amazon, nothing. I bought one NIB from ebay and the scroll wheel is fine except it squeaks like crazy, along with button 1 on the 12-button side panel. It is to the point where is so unpleasant to use. There are no more new in box options coming across my ebay searches anymore so it seems I am out of luck.I love this mouse so much, I want to replace it with the same. The Naga X still appears with the rest of the Naga family on the Naga Line page, both pictured and included in the stats table. It also doesn’t appear under the legacy section in support.I can’t make a ticket, so ju

Hello!I’ve recently bought a Razer Naga V2 Pro from my local retailer, and i’m having issues with the scroll wheel, especially inconsistent tension. I feel it’s smoothing out over time, and a small bump to the mouse like knocking on the front with fingers restore it for a while.Not sure if it’s firmware or hardware related.Would be nice in synapse to see the actual position of the scroll tension so i’d have a clue.Should i start RMA process or start troubleshooting?Same when: Bluetooth, Different Machine, Wired Regards

I am experiencing a progressive audio quality issue with my Razer BlackShark V2 Pro headset.The Problem: At the start of a session, the audio is perfect. However, after 30 to 60 minutes, the quality begins to degrade. It starts with a scratchy texture and eventually becomes very "muddy."Current Workaround: Unplugging the USB dongle and plugging it back in immediately restores the audio quality, but the issue eventually returns.Troubleshooting Steps Taken: Firmware: Verified the headset is on the latest version. I discovered the dongle was outdated and have since updated the dongle firmware. Results after Update: The audio still degrades, though it happens slightly slower now. New Issue: The firmware update introduced a constant, slight white noise that wasn't there before. Hardware Setup: Port: USB 3.2 Gen 1 Type-A (Tower port). Connection: Using the provided Raz

I have Deathadder V2 since 2020 which was well working until I download Synapse 4. It has upgraded its firmware and corrupted it, now the mice is not working anymore, and only detected as “CRP DISABLD” in peripherics manager.This software has ruined my mice, and support is not even concerned, telling me that the mice is outside of warranty. Seriously, I had no choice to install Synapse 4 as Synapse 3 was not support anymore, and after that, I had no choice to update my mice firmware as it was done automatically. Tell me how it is even possible Razer responsibility is not engaged there ? Is someone has a solution to solve this as Razer support seems completly lost, spamming me with the same answer again and again.