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42334 Threads
T
Theftex
posted in Razer Support
How to turn on Razer Phone 2 if button no longer works?

I need to return my Razer Phone 2 for a replacement because the power button no longer works. My phone died last night and I'm no longer able to turn it on.. what can I do? I would like to save my info in the phone before sending it in.. p.s I tried to use the boot menu but I need to use the power button to select options within it.

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R
5 years ago
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Ygolonac
posted in Razer Support
Razer Synapse 3 UI not opening

I noticed today that my Synapse 3 is not opening when I click the desktop icon or the system tray. I tried the following: Rebooted the PC Verified no Windows updates impending uninstalled Razer Cortex and Synapse 3 multiple times (removed the files remaining in the source directory while uninstalled, I uninstalled the devices from the device manager, unplugged all of them for 10 min then re-plugged in. It immediately started to install Cortex and Synapse 3. Still the Synapse 3 app does not open. Cortex does though. Synapse 3 is in the task manager as running as is the service.

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5 years ago
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ToastyBaquette
posted in Razer Support
Setting up Kraken tournament edition.

Got the kraken tournament edition today and when trying to set them up I have hit a wall. I have installed the synapse software and followed the instructions from both the booklet and online sources but it is not working as it should be. When setting it up as per instructions when playing something like a youtube video I get an "audio rendering error" and can't hear anything from the headphones. If I set the playback to just the chat and not slip between chat and game I can get it to work but then can't use the features of synapse. Any help would be greatly appreciated.

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5 years ago
M33M0
M33M0Insider Mini
posted in Razer Support
Unclaimed Insider Achievements

Hello support o7 On https://insider.razer.com/index.php?account/achievements Can you reset my expired insider Achievements, please Best regards

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M33M0
5 years ago
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fastresources735
posted in Razer Support
Razer support does no long respond after accepting rma

As the title says, razer told me that a prepaid label was going to be sended to me for rma dhipping of my blade laptop. 2 weeks that I e-mail customer support and not even one answer. 2k+ laptop, do I have to keep it with all the problems it has?

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F
5 years ago
V
Velocity010
posted in Razer Support
Mamba Elite

I recently purchased the Mamba Elite, and I just started having this issue, whenever I change my profiles at the bottom of the mouse, the led does not change colors from white to red to green, etc. I installed m y mouse drivers and installed synapse and reinstalled it. and before i downloaded synapse i was able to change profiles with the led switching colors, but after i downloaded synapse, the color staid a solid white, and would not change colors when I would change the profiles.

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5 years ago
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epin4
posted in Razer Support
Pedding

011VKAT2A40P8CE5BBE1B 05-Jun-2019 011VKAT2A40P8CE5BBE1B VISA top up Reload + 300,00 TL Pending Pls Balance Account Loading. Thnx.

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E
5 years ago
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nairb121
posted in Razer Support
Blade Pro 17 VR support

Will the new Blade Pro (2019) support the newer VR headsets (Rift S, Valve Index), which use DisplayPort rather than HDMI? My 2017 Blade Pro doesn't seem to, using an adapter from the Thunderbolt port.

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N
5 years ago
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DiabolicDeath
posted in Razer Support
Razer ManO'War Charging Issue

Every time I try to charge my Razer ManO'War headphones it charges for around 5 minutes before it stops charging and the device disconnects from my computer.

6
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5 years ago
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JNolan93
posted in Razer Support
Razer Turret for Xbox One, mushy stabilizers

Hello, I purchased the Razer Turret about 2 weeks ago (for use with PC), it's been great and I love it, but all of a sudden the keys with stabilizers feel mushy. My left and right Shift key as well as my enter key feel stiff. Anyone have a similar issue with other Razer keyboards and if so, is there an easy fix? Thank you!

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R
5 years ago
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Damarus_ua
posted in Razer Support
Razer Surround 3 and Basilisk problem

Good day everyone. Just today bought Razer Basilisk. Downloaded and installed Razer Synaps 3 for it, but the software don't recognize the mose. Please help. Also, I have Razer Lycosa Mirror keyboard. It creates virtual mouse, maybe it creating problems? (using old Razer Synaps)

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D
5 years ago
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hilahott
posted in Razer Support
Razer Blade 15 Hasn't worked since I bought it.

I bought a Razer Blade 15 and the charger was bricked by the end of the day. I've since RMA'd three different chargers and bought a third-party one, none of them have worked longer than a week and the last one didnt work at all. At this point my warranty doesn't allow for a replacement if the laptop or a refund. I'd love any suggestions as right now I've had a $1000+ dollar brick for several months and am extremely dissatisfied with the customer service. Thanks.

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5 years ago
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heisty_
posted in Razer Support
Gaming option in performance modes missing?

I have the latest Synapse and noticed the gaming option under performance mode is missing. I can only choose between default and custom. My 3DMark Time Spy score dropped around 400 points when I use custom mode at high settings. Gaming performance mode had better results by far. Is there a way to revert back to have the gaming performance mode? https://imgur.com/GTEV0cQ

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5 years ago
Reg3e
Reg3e
posted in Razer Support
#RazerSwollenBattery I guess I hit the Lottery, 4 months after Warranty Ends.

Just another normal day for me, where I woke up, did my daily routine and head to my home office to get work done. Mid way while working, I heard a "Pop" sound followed by my Razer Blade Stealth 8550U 2018 black screen, as if it was disconnected from the power. That got me nervous, I inspect my Laptop just to find that the chassis is completely warped. There and then, I knew I struck the lottery, just like all the horror story I read about Razer Laptops with Swollen Battery.

5
Razer.Caziel
5 years ago
C
clubdailyNaplesYellow329
posted in Razer Support
Razer kraken tournament edition weird noise when plugged in with the dongle

Hi i have a kraken TE and when I plug it in with the usb controller it makes a strange popping sound I'm using an acer nitro. Please help me

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Razer.Caziel
5 years ago
H
headIcebergclub583
posted in Razer Support
man o war audio bug

can some help me? my headsetsare always turning off, windows is saying that there is nothing connected.

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R
5 years ago
M
Mobiss
posted in Razer Support
Razer Cynosa Chroma - Key Error Num Pad

I have Razer Cynosa Chroma that has following error with keys.. It is just 2 keys on the keyboard. I have tryed alot after talking to support before. But they stopped responding 10 days ago. On Num Pad i have error on the Key 6 and 0 only. I have tryed assigning them new programing with 6 and 0 but it still types same error. When i type NumPad key 6 = 6, (6 and comma) sometimes in 1/10 i get ,6. (comma and 6) When i type NumPad key 0=30 (3 and 0) sometimes in 1/10 i get 03 (0 and 3) If i program the keys to keybord function to the numbers and turn of num lock then it types the number correct. So it seems to be a problem in some software type issue. I have Norwegian Keyboard Layout, and if i switch to English it changes the Comma (,) to . (dot) like 6. I also reinstalled Windows 10 and when i started up it seemed normal, but when it updated all drivers and software and i restarted, it came back. i have deleted my account, made new and no change. i uninstalled all drivers, software

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5 years ago
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radioRoseQuartzfuture874
posted in Razer Support
Deathadder Elite clicking scroll button with every left or right click

Before Synapse installed, or after Synapse 2.0 installed. It is Firmware 1.05 on mouse, (not 1.02) Also clicks middle button with left or right click on all mouse/touchpad/trackpoint installed on PC/laptop Middle click does not register on its own either. Strange no? anybody got a firmware update or workaround for this, maybe windows built in driver issue? [tested on Lenovo T430 with touchpad/trackpoint, and Desktop with MSI B250M Pro-VDH with HP M-UAE96 mouse]

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5 years ago
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Oxomoco
posted in Razer Support
Razer synapse doesn't work

Hey guys, I installed razer synapse 2.0 but it doesn't work, I can't lauch it. When I click on it nothing happens. Hope you can help me ! thanks

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5 years ago
D
Dchaava
posted in Razer Support
Razer Blade 15 Base model 2018 - LED indicator

Hi All, I got my RB 15 base model few days ago from Razer website. My LED indicator ( the one that is in-front of the laptop, under Intel core logo) doesnt show the correct information. - it never glows when the laptop is on. - it doesn't glow red when under 10% battery - it only glows green when it is turning on. - it glows white when on sleep model ( I think this is the only time it works correctly) I contracted Razer support few times already, re installed the programs, re-set the batter - nothing worked. I just want to know if anyone else is experiencing same problem. thanks,

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Joikansai
Vanguard
5 years ago
C
CyberLocc
posted in Razer Support
i7 9750h Power Throttle.

Okay Razer, the Power Throttle on the 9750h needs fixed. The 45w throttle made some sense, on the 8750h. Even with it, it was hitting 85c+. As I sit here looping CB20, and my CPU Temps are 65c and power throttled, I am wondering why? There is a ridiculous performance cost here for no reason. The 9750h was made to run faster, and cooler, and your stopping that ability. Please post 9750h owners, your results and lets tell razer this needs fixed, this power limit needs raised. Every single 9750h laptop to come is going to decimate the blade that is artificially gimped.

22
K
5 years ago
T
thinkYellowRoseONYX869
posted in Razer Support
Razer Phone 2 - Bluetooth not connecting

Hi, I have a similar problem to this thread from back in december. (/razer-phone-2-bluetooth-not-connecting-to-car-audio.45396/) Was there any solution to this? I connect my Razer Phone 2 through bluetooth to the Toyota car audio. The phone does not stay paired to the system. It constantly connects and disconnects. Even after turning off and on the different audio options to even try to get it to work only as a phone, it won't have a stable bluetooth connection. I went through Toyota first and made sure all the firmware and software was up to date ( even though it is a brand new 2020 car.) However even after all that no success, still same problem. I am supposedly up to date in my software for my Razer Phone 2 when I presss the check for updates feature on the phone. I am able to connect other android phones to the car successfully. And my razer can connect to other bluetooth devices easily, but it won't stay connected to the car properly. Please help, as I would like to get

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5 years ago
F
froffy
posted in Razer Support
Razer surround is asking for activation code again

HI, all of a sudden my razer surround is asking for an activation code again , i cant remember how to find/get the code, i have registered my keyboard , and also have the razer kracken 7.1 headset , i still have the box and the manual that came with them , any help please.

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5 years ago
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DisturbedMetalMan
posted in Razer Support
My computer classifies Razer Ripsaw as a webcam

Hello everyone, After extensively searching the inter-webs, I cannot find anyone who has the same problem as me with the Razer Ripsaw. When I try to capture my Nintendo switch in OBS with it can ONLY use it if I don't touch the settings at all. The moment I try to change anything the screen goes black and wont let me record until i restart my computer. When i go into OBS and try to configure the video settings then I get this screen attached to this post. For some reason, my computer keeps trying to tell me my Razer Ripsaw is a webcam and I have no idea why. I also uploaded 2 more screenshots of various places my computer lets me know that its being called a webcam. Is there any advice on what I could do? Computer is fully updated, Razer Ripsaw is fully updated. Any help is greatly appreciated and thank you!

1
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5 years ago
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OverminDoC
posted in Razer Support
Razer Cynosa Chroma: push one key, type two characters...

I have the Cynosa for about a month and I had no problem until some minutes ago: now when push W, type WE and when push 3, type 23. Solutions?

1
R
5 years ago

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