Razer Support | Razer Insider
Skip to main content

Razer Support

-

43516 Threads
A
Anonymous
posted in Razer Support
Blackwidow Ultimate 2016 Keyboard not detected by Synapse 2.0

Hello, Blackwidow Ultimate 2016 Keyboard not detected by Synapse 2.0. I have uninstalled and reinstalled Synapse 2.0 several times. I Have also removed the keyboard several times from the computer. Please help. Synapse : Version 2.21

186
R
5 years ago
P
pupbenny
posted in Razer Support
Razer Kraken Pro V2 Records Weird When Wire Slightly Moved

Hello all, This is my first post here so please let me know if I'm not meant to post this or if this is the wrong place or something, sorry about that if so. I bought a Razer Kraken Pro V2 and it's absolutely brilliant. The mic is really superb quality, much greater than I'd expected. However, I've descovered a problem when using it while recording audio. While speaking, occasionally the recording will drop out and be replaced with like static sort of thing. From what I can tell, this happens when the wire is moved, even slightly. If I record with the write hanging down with abolustely nothing touching it and I don't move my head too much, it's generally fine, but that's quite difficult to do. I was just wondering if anyone else had this problem or if anyone knows how ot fix this maybe? Thanks. - pupbenny

36
R
5 years ago
B
Bizarre93
posted in Razer Support
raizer raiju ultimate drift problems

So i bought a raizer raiju ultimate controller and i have drift problems there is any fix? when im playing my player does a 360 turn with me ordering him to do so and sometimes he dosnt respond correctly to my orders from my new raizer controller... thats not the case with a standard ps4 controller so there is something to do with the raizer one... any help for this? I have the latest version of the controller download and install it

116
R
5 years ago
A
aeroUFOGreencoast272
posted in Razer Support
Raiju TE(Tournament Edition) beta firmware request

Hi I am in real need of the beta firmware for the Raiju TE(tournament edition). My right stick is much slower anytime I turn left unlike turning right which works flawlessly for me.

62
A
5 years ago
M
Mortal_Comeback
posted in Razer Support
Wireless headphones turning off seconds after turning on

My razer Man O'War headphones keep turning off about 3 seconds after turning on and I have no idea why. The Indicator light it going on for a few seconds and turning off again and the chroma isn't on even though it should

211
M
5 years ago
A
Anonymous
posted in Razer Support
Razer Kraken Pro v2 super low volume in PS4.

I read that the RKPv2 low volume issue was fixed on PS4 a while back, so I just snagged them up from Best Buy and unfortunately the in game volume is still ridiculously low. I can feel the bass in them so I know they have the ability to sound great, and the chat audio is perfectly fine, but just the actual gameplay volume is extremely low. I've turned the game audio volume setting all the way up, turned the knob on the inline remote all the way up, still no luck.. Any tips before I return these? Thanks!

273
R
5 years ago
P
paulcant
posted in Razer Support
Razer Nari : I can't make my micro works

I have done all the settings shown in the notice : I selected "nari game" as default device on payback tab, "nari chat" as default communication device on payback tab and "nari chat" as default device on recording tab. The sound works but the micro doesn't . I have checked all the settings and I did all the test, I don't understand. ( it is not mute...) Can someone help me ? Thank for reading and sorry for my english.

44
R
5 years ago
V
VoltTANZANITEpulse121
posted in Razer Support
Razer Raiju Tournament Edition left stick drift problems

Hi, I bought the controller few days ago and it has huge drift problems as well in BT mode as in USB mode. When I don't touch the stick, sometimes game act like I'm pressing it slightly to right side, what makes FPS disaster. I installed 1.01 software and made reset.

145
V
5 years ago
T
tarkusblack
posted in Razer Support
Brand new mouse causing stuttering and sound glitches

Hey all I bought a brand new mouse today, a Lancehead TE, to replace my aging Deathadder Chroma. So finally all my devices are on Synapse 3. However this new mouse is causing really bad stuttering and audio glitches in my games whenever I move it or click any buttons. I think I fixed it by dropping the polling rate right down to 125. This never happened before with my Deathadder and Synapse 2. Can we get a fix for this bug? Here's my specs: i5 6600K GTX 970 Win10 32GB RAM Lancehead TE Blackwidow Chroma Nari Nope, dropping the polling rate did not fix the issue. My games still stutter but not as frequently. Gone back to my Deathadder and Synapse 2 until this is fixed, will probably return the Lancehead. So here's what happens: Deathadder Chroma, Synapse 2, poling rate 500, game runs perfectly at 60+ fps constantly, and has done for the last 3 years Lancehead TE, Synapse 3, polling rate any, constant stutters, halves my frame rate, audio glitches, my PC feels like it is broken

2453
Razer.Caziel
5 years ago
AridiaKiwi
AridiaKiwi
posted in Razer Support
New razer kraken pro v2 doesn't work on pc

Hello, I ordered this headset 2 days ago and have received it today. I spent an hour switching the audio and mic jacks around, checking audio settings and making sure I plugged everything in right but my headset doesn't work directly through my pc. The mic wont work, it wont play any audio, it has no chroma and hasn't showed up in synapse. However, when I use it through my xbox controller, I can hear everything fine. I don't know what to do. I'm used to using USBs for headsets so I don't know if it's something I've done. I've tried using both the mic splitter and the regular singular jack. I have attached screenshots of what my audio settings look like.

89
C
5 years ago
B
BurningDogFace
posted in Razer Support
Razer Kraken 7.1 V2 - Mic audio fluctuates

So I just got this headset for Christmas, and it's great so far, except for this one oddity. When I record footage using this headset (with Nvidia's Shadowplay program), the volume of the audio recorded by the microphone fluctuates for some reason. It never gets obnoxiously loud, but sometimes it'll just get real, real quiet, and then get louder until it's back at "normal" volume again, and then eventually get quiet once more. A lot of the time this happens when I haven't said anything in a while; the next time I speak, it'll be quiet at first and then get louder. I checked both Windows sound menus and Razer Synapse, and to the best of my knowledge, this mic is not currently set to use volume normalization, so I have no idea what this problem is, or what's causing it. Any suggestions?

243
C
5 years ago
F
Fripomanic
posted in Razer Support
Replacement transceiver for Naga Epic

Is it posible to connect my Razer Naga Epic (2010 edition) wirelessly to my PC using any other transceiver than the included lighthouse/charging-station? I recently purchased a new laptop with a gaming capable graphicscard, so in the future I look forward to gaming on the go. At home I have ben using the original Razer Naga Epic for several years now, I love it dearly, and will continue to do so untill it literally falls apart. However it is not very suited for portable gaming with it’s two meter long cabel and wireless transceiver that is almost the same size as the mouse itself. So now I am considering my options. I could just buy a cheap €20 two-button wireless mouse for general use, and then bring along my Naga Epic and cabel for serious gaming and put up with that minor annoyance. I have also thought about buying a new Razer Naga Epic Chroma, but those are quite expensive, they are out of stock most places, and I would feel somewhat wasteful getting almost the exact same mouse I

60
F
5 years ago
L
LOHJICKE
posted in Razer Support
I have 1 slight problem with the Razer phone 2

I literally received my Razer Phone 2 less than 24 hours and the only problem i have with it, is the back glass when pressed makes that squeaky/popping noise like there is space in between the glass and the components, but its very subtle. I know its a bit picky of me but it triggers my ocd. Is there a fix to this problem or is it just normal?

51
R
5 years ago
D
djtorch
posted in Razer Support
This Fan Noise, What's the deal???

I just recently got this thing (Razer 15 2018). It was cool for a few days but now ( I believe after a synapse update) won't stop whining! I'm not doing anything and it still goes on. Just a few days ago, there was a lot less fan noise. What happened??

41
R
5 years ago
T
TurboRazor
posted in Razer Support
Razor Raiju TE Stick drift issues PS4 1.02 request

Hello, Ive updated the controller and reset. Still having the stick drift problem. Not only with left stick but also right. Im a little aggravated as many others I see. I would like to request the BETA 1.02. Im willing to try everything before getting a refund bc I do enjoy your product. Just want it to work as advertised. Im still apprehensive with 1.02 since there are already complaints that this does not fix the issue, but ill give it a shot. Thanks for your time. crossing fingers!

561
R
5 years ago
A
Anonymous
posted in Razer Support
Stealth keeps crashing and wont load past bios

My Blade Stealth keeps crashing and giving me the blue screen with the frown face, it flashes for a second then shuts the computer down. Sometimes its when I'm using the computer, but mostly it's when I wake it up. Then it goes into the bios screen right away and doesn't want to load past it. Save and Exit and just exit do nothing but reload the bios. I hold the power button down to turn it off then turn it back on and sometimes it works the first time, sometimes it take 10 or more tries to get it past the bios. Any help on what is wrong and what I can do? I haven't installed anything on the computer for a long time, and haven't done anything to settings, or anything at all that would be an indication of something I did to the computer to mess something up.

123
R
5 years ago

Badges

View More
CookiesCookie settings