Razer Support

Hello.I bought headphones three days ago in Ukraine. When I try to add the Blackshark v2 x headphones to my account, I get the message “This product has already been registered.”How can I get around this, or is there any way to register my headphones?

Hello, I am using the Blackshark v2. When I record something with the microphone and listen to it afterwards, there is always a slight crackling sound. This is very annoying. How can I fix this? Next, the recording itself is a bit quiet. Unfortunately, I can't find anywhere to adjust the microphone gain. The search engine AI recommended this to me, but there are no settings under Sounds -> Recording -> Properties and nothing in Synapse either.What can I do? 

Hello.I bought headphones 7 days ago in Russian marketplace. When I try to add the Blackshark v2 x headphones to my account, I get the message “This product has already been registered.”How can I get around this, or is there any way to register my headphones?

We have the 2022 Blade 15 (SKU RZ09-0421x).  I got my son the Core X V2.0 for Christmas and it just refuses to work! The current best I can do is to get the Core to see the Blade’s internal GPU.  So many different things tried. It all leads to one question. Is Thunderbolt PCIe tunnelling disabled by firmware policy on SKU RZ09-0421x, and is there any firmware that enables it?

I purchased my sons Kaira X xbox headset in October and finally registered it in December…I keep seeing that once you have registered the product an activation code will be sent by email…a week later I still have no code and no way of contacting someone at Razer to talk to….help please!!

Hello,As in topic where i can buy USB sound card for Blackshark V2 or Little friend from China is only option?

Hi There,I will like to enquire about the replacement part for my chair.I have issues with base. Mainly the tilt mechanism and as well as well hydraulic system.May i know where can i purchase it?Thank you. 

Hi Support Team,  Good evening.  I have been trying to update my account information (contact number). However, I am unable to as I lost my phone some time ago. Can you please help me change my contact number so I can continue purchasing in game credits using your service. Please let me know if you need something from me to prove that I own this account. Thank you. 

Hello.  The surface of the left armrest of my Iskur V1 armrest has a very large wrinkle/deformity in it.  I purchased it in May of 2022.  How much would a new armrest cost?

Hello! My wife bought me the Razer Blackshark v2 X on 18 December as a present but then I was trying to register it today and site said it was already registered. Please help. I have a receipt to prove that she bought them.

My account has been temporarily closed. Please open it. I am trying to link it to my mobile number, but every time I make a purchase it asks me for my mobile number, so I deleted it and re-linked it, so the account was closed.it

Hi..please check…and do a cancellation of the payment because someone is using and hack to my account to do deduction for purchase razer gold.. Transaction of payment as belowTransaction ID: 2601023377247824Time: 02 Jan, 9:22AM And also please blocked the account who purchase without anyone consent i think she/he is active to do scam malaysian people by using this way..kindly investigate..cancel the transaction and refund back..thank you

i lost my number ihow to change help me please 

 I want to express my deep frustration with the Kraken headset. I’ve always been a big fan of this model and truly appreciate its acoustic performance, microphone quality, and excellent noise suppression. However, once again, the stem has broken after just about a year of use. This is the third time I’ve experienced this issue, and it honestly makes me really sad considering the great experience I’ve had with this product over the past few years. My intention is simply to share this feedback with you, and hopefully, I’ll be able to consider buying from your company again in the future.

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Hello. I recently lost the the dongle to my Razer Wolverine V3 Pro Xbox controller during the chaos of letting paramedics in to help my wife. She is doing OK now :) The dongle got knocked into the floor and then kicked outside. I didn’t realize it was missing until after a major storm came thru my area. I tried drying it thoroughly but it no longer works.   I don’t have the money for a replacement controller due to the associated bills from said emergency. Is there any way I can get a replacement dongle? I would gladly pay a fee+shipping. I can supply a serial number and proof of purchase if needed as well. Thanks!

Hi there I recently purchased a Basilisk V3 Pro 35K, used the Synapse V4 to customise 2 buttons with windows shortcuts (marco). However, if I close the Synapse app or try to use the mouse on my work laptop, the custermisation stopped working. I confirmed I saved the marcos to the profile. Can someone let me know why it does not work?Thanks a lot.

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Hello,My Razer Leviathan V2 suddenly stopped working over USB. The speaker no longer enumerates on any PC (Windows 11 and macOS) – no sound, no “Unknown USB Device,” no PID/VID entry. Tried multiple known-good data USB-C cables (USB-A to C and USB-C to C), rear motherboard ports (USB 2.0 / 3.0), different computers, long power disconnect (>10 min), and all documented reset key combos (Source+Vol Down, Vol Up+Vol Down+Power, Source+Power). USB is completely dead.Bluetooth pairing still works (device shows as connected), but there is absolutely no audio output (system meters move, speaker remains silent). Pressing volume buttons while connected causes the Source indicator to turn red and the device becomes unresponsive until power cycled. Firmware updater over Bluetooth reports "up to date" and then asks to connect via USB, which is impossible since USB never enumerates.Conclusion: main MCU / audio DSP or USB interface has failed; I cannot perform a firmware recovery due to lack of US

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

I bought a $340 Razer Gold Gift Card today. I noticed the Pin no. on the card had a black background and silver numbers which was different from past cards which had a white background and black numbers.  When an attempt was made to use the card, a message came back “invalid PIN number. For further assistance please contact Customer Support with your pins proof of purchase. “  The card number was 6363-1030-4403-0380-667. The PIN number was 80783179464868. Can you tell me what the issue is and what can be done to recover this card since it is needed now. Card was purchased Friday May 24th around 10 am at Home Depot in Sebastian, Florida. I have copies of receipts, cards, etc.If there is a better place to get answers please let me know.

Hi everyone! 😊I’m thinking of buying this replacement ear pad:👉 Replacement Ear Pad Earpad Cushion Cover Compatible with Razer Kraken Pro V2 Gaming Headphone (link below)🔗 https://www.amazon.com/Replacement-Earpad-Cushion-Kraken-Headphone/dp/B07Y4SN1P8/But I’m not sure if it will fit my headset.My model: Razer Kraken 2019 | RZ04-0283Serial Number: HN2049D10000739Can anyone confirm whether this ear pad is compatible with my Razer Kraken? Thanks in advance! 🙏

Bluetooth/wireless works perfectly (except for discord on bluetooth audio quality and mic quality becomes horrible) But when i try to connect it to the dongle it doesn’t work my dongle is plugged in and the synapse software recognizes it as turned off my headset has the green light flashing but it doesn’t seem to connectfirmware updated btw

Hello, good day. I was thinking about buying the Razer Huntsman V2 Analog. The only problem I have is that there isn’t a configuration available for my country (Spain). I was wondering if, by setting my computer’s keyboard layout to Spanish and buying the keys that differ between the Nordic and Spanish layouts, it would work perfectly. Thank you very much in advance.

Hello, I bought my Razer Basilisk mouse on December 20, and I'm experiencing intermittent lag with it. When I move it, I sometimes get a delay, and then it goes back to normal 0.5 seconds later... It's quite annoying because it was working fine until then. The mouse is up to date, and this started happening this morning. Even after removing Synapse, the problem persists. I was planning to send it back if the problem continues because it's impossible to play or work with it like this. My old Naga Trinity doesn't do this.