Razer Support

2-Step Verification section of your My number not working I want to change I can't he ask about massage ut Step Verification I can't pay my grams  

I have a Naga Trinity that is out of Warranty, and had the Left Mouse Button fail after the billionth click over the years. Perfectly reasonable, the mouse owes me nothing. I bought some replacement switches, to swap them out and keep the mouse alive, because its still functional otherwise. During disassembly the Front Bracket for the Scroll Wheel, that also holds down the cord under the PCB broke, and It would be nice to have a new bottom of the whole enclosure. I was wondering if it would be at all possible to pay for a new one?

kulaklığımı dongle ile bağladığım zaman sürekli bir bağlantı kopması yaşıyorum.Sanki şarjı azalmış gibi bir ses geliyor ve bağlantı kopuyor 3-5 saniye sonra tekrar bağlanıyor gerçekten anlam veremedim artık ne yapacağımı bilmiyorum

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.   I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.

Hello,I own a Razer Barracuda X headset.After using the 3.5 mm auxiliary cable, the headset stopped producing any sound in wireless mode.The headset powers on and connects, but there is no sound at all, not even the power-on tone.Wired (aux) mode still works correctly.I have already tried reset, re-pairing the dongle, and firmware update.I believe the wireless module is stuck or defective.Thank you.

Dear Company Representative,I am writing to you in connection with a problem with my headphones, which I have been using for less than a year. During operation, the connection point between the length regulator and the left ear was damaged.Please inform us about the possibility of repairing this device or purchasing an appropriate spare part. I would like to avoid having to replace the headphones due to this minor malfunction.I would appreciate your attention to this issue and prompt provision of information on possible solutions to the problem.

Hello, I have a Razor Barracuda X that seems to keep disconnecting when I watch anime shows with my head set. With my games no issues and with YouTube no issues. But the moment I start watching an anime and come across a fight scene it starts to disconnect and reconnect and does that until it gets “quiet” I don’t have them turned up all the way and even if I did it doesn’t have that issues until like a high treble has this happened to anyone? Thank you! 

Hello, my name is Bruno, I'm from Brazil, and I own a Razer Atheris mouse.My house was robbed, and they took my computer case with the USB dongle for the mouse connected to it, but they left the mouse behind.Now, I'd like to know if there's a way for me to acquire a new dongle to replace my old one for my Razer Atheris. I really love this mouse, by the way.Thank you!

My mouse won't connect to Chroma Studio. I've tried everything I've seen online and nothing works. Maybe the mouse isn't compatible with Chroma? But that would surprise me, given how much it costs. I need help, please.

I had problems with the donlge working in my pc. So i switched it over to having the dongle in my charging dock. worked great until a few days ago.  It kept disconnecting an reconnecting every 3 seconds it seemed. Took the dongle out used the charging wire worked fine no issues afrer the disconnecting. Ive seen that there isnt any actual replacement for the dongle but it may be possible that someone can check the system to see if theres a replacement available. If thats something that could be done i’d appreciate it. Dont mind paying for a replacement. Thanks for your help.

I bought Razer Barracuda Pro about 2 years ago, I won't go into detail about the fact that one earpiece broke after a week and the other 2 weeks later. I glued them together recently and lost the dongle. Can I buy it somewhere? I saw some offers on ebay or aliexpres, will it work?I will be grateful for your answers

I’ve seen quite a number of people posting that they lost or damaged their wireless dongle. And I’ve seen some replies saying someone would look at the inventory and others that the dongle is not a replaceable item. Well I am in this same situation myself now. Is it possible to get a replacement? Having to plug my wireless headset in to be able to have high quality audio and use the mic defeats the purpose of a wireless headset. Please help, thanks in advance! 

Hi everyone,I have a Razer Blade 15 2020 base model, and the whole time I’ve owned it I’ve had an issue where if my laptop is plugged in and connected to audio amplifiers, electrical interference causes really awful noise to come out of the amplified speakers.My problem is the same as shown in this video https://youtu.be/jSA2F1AwboUI have found ways of getting round it using usb power isolators and hum eliminators which do work but ultimately mean that I am having to use a whole series of devices because the headphone socket is unusable when amplifiers are involved. This might not sound like a huge inconvenience but because of my job I am having to do this all the time, and in some cases I am having to fix multiple channels so my setup becomes much more complex than is shown in the video.I bought this laptop to use as a musician/DJ, and to

I have some gold in my account, but I can't verify it because it's an old number. Please help.

The Loupedeck software has been updated now a few times, and the Razer plugin hasn’t been updated to support the latest software. Is Razer currently working on or planning on updating the plugin? I’m considering buying another Stream Controller, however that depends on whether Razer will continue to support these devices with software updates going forward.

Hi everyone,I’m having an issue with my Razer Basilisk V3 (wired). The mouse constantly disconnects and reconnects. Sometimes, lights on the mouse flash Red/Pink about once every second.Has anyone else experienced this problem and found a solution? Any advice would be greatly appreciated.Thanks! 

hey, i did complet the 7.1 sound, but i buy THX spatial audio. I have the code. but its telling me the code is wrong. can u help me?

i want to change my phone number and when i removed my old one i keep get the message that says the account is blocked temporarily why

I lost my old phone number and I don't have access to my backup codes, and now I can't make any purchases with my Razer Gold credit.

I bought a brand new Blackwidow V4 Pro with yellow switches for use in my workplace. My set up is a main desktop computer and 2 laptops. I am using a powered “Cable Matters” branded switch to go between the 3 computers. The switch has 4 input ports and 4 output but only 3 are in use.If I select position 1 on the switch for the desktop, all is fine. The rainbow is seen, the keyboard picked up and it works fine.If I select positions 2 or 3 for the laptops nothing happens. No rainbow is shown and the keyboard is not picked up. If I unplug the USB that runs between the keyboard and the switch and plug it back in for either of these 2 positions, the rainbow is displayed and the keyboard works fine. A play around with Copilot is suggesting that the board requires more power. but if I plug a cable into the 2nd USB C port, there is no change in behaviour.What becomes confusing here is that this is my 3rd Blackwidow V4 Pro. The 2 I have had prior to this on

I have recently updated synapse to synapse 4 (“new synapse”), implicitly assuming that all my device settings/profiles etc. would be automatically transferred over into the new software.Instead, what I seem to have found is that the new synapse is incapable of handling .synapse3 files? I’ve tried directly importing my backups (which I made the last time I had an issue, where synapse3 just… deleted/lost all of my profiles/data on 2-3 occasions for no reason I was ever able to trace), but when trying to load my .synapse3 backup files, the “import” button stays greyed outI can’t find a way in the synapse software itself to convert from .synapse3 to .synapse4 files, nor can I find any information about this searching online. A naive renaming from “<file>.synapse3” to “<file>.synapse4” (predictably) didn’t work, so I’m out of ideas.Is the solution to go back to synapse3, or is there something I’m missing? The reason I opted to install the

I have a question regarding the HDMI port support of the Razer USB-C Dock (RC21-02250100-R3U1).Is it possible to use this port to display content on a connected monitor without being affected by DRM or similar restrictions?Currently, I am using the Blade Pro 17 and have configured a 3-screen setup (+2 external displays) as follows:Display 1: The built-in screen of the Razer Blade 17 Pro Display 2: Connected via the HDMI port on the laptop Display 3: Connected via the Thunderbolt 4 USB-C port on the laptop using an Anker 332 USB-C Hub (5-in-1), and further connected to the display through the HDMI port on the Anker hubIn general, I can work comfortably across three extended displays. However, when trying to play certain video content from services like Amazon Prime Video or F1 TV, Display 3 goes black. For F1 TV, reconnecting the

Hi, I’ve been using a Kiyo X with Win11 without any issues for a few months. Suddenly the OS no longer recognises the mic. I’ve tried reinstalling the webcam driver and synapse; no difference. It’s not recognised anywhere in the OS anymore…..there was a BIOS update 2 days ago -  I don’t know if that caused it. The video functionality works fine still - it’s simply the mic that no longer seems to exist in the OS. I’ve connected the same webcam to another machine running Win10 and the mic is recognised and works fine - so there’s not issue with the hardware.  Does anyone have any suggestions or similar experiences?thanks

i lost my old number how to change to my new one

Hi All,  I just updated my laptop from an Intel Mac to the new m4 series. My mouse worked absolutely fine on my previous machine but now will not connect via bluetooth to the new one. I’ve tried to reset the mouse and pairing mode etc, it shows up in bluetooth devices but when I click connect it just spins and eventually times out. All the usual remedies I have found here and online haven't worked yet. Wondering if theres some extra steps I should try? I’d really like to not carry around a dongle just to keep using the mouse with the 2.4 usb a. Any help is much appreciated.