Razer Support

Hope someone can help, my mouse seems to want to auto scroll on its own, and at times it will not open any desktop folders or task bar items, as far as I know the firmware is up to date, anyone got any ideas, besides buy a new one

I've been experiencing a reproducible issue with my Viper V4 Pro whenever the polling rate is set to 125 Hz.It starts with the mouse cursor randomly stuttering. A few seconds later, the mouse disconnects from the wireless dongle, and both the mouse and the dongle start blinking while they reconnect. After a few seconds, the connection is restored and everything works normally again.My previous mouse was the Viper V3 Pro, so I'm used to enabling the automatic polling rate switching in Synapse to save a bit more battery life. I normally use 125 Hz on the desktop and 1000 Hz while gaming.At first, I thought the issue might be related to Synapse automatically switching between polling rates, but that's not the case. The exact same problem also occurs if I manually set the polling rate to 125 Hz and leave it there. If I keep the polling rate fixed at 1000 Hz or above, the mouse works flawlessly. I haven't experienced a single disconnect or cursor stutter in that configuration.This makes me

I don’t having support of razer in Brasil, they sold itens here, with 2 years of warranty, but where is the support? 

I lost my old phone which had authenticator app and backup codes but in my new phone I couldn't access it. Please Help me.

I lost my old phone which had authenticator app and backup codes but in my new phone I couldn't access it. Please Help me

Recently my dingus of a child lost my dongle to my Viper Ultimate RC30-030501 Mouse. I am looking to purchase a replacement for it.

I recharged my account balance through digital currencies and when sending the money, it turned out that there was a lack of transaction, a very small amount, and the transaction was stopped until the amount was completed, and I completed the amount, and I returned 9 gold through digital currenciesAll the actions I did were served from my balance in the digital walletAnd my account has not been filled in razar good

I’ve tried pretty hard to find a preowned (only opened, unused) Leviathan V2 Pro.The soundbar works like a charm upon plugging in. Ran a few sound tests, then installed Synapse 4. Synapse told me to restart the PC. I did that and the soundbar refuses to be turned on after that.I tried unplugging the soundbar and keeping it unpowered for several minutes, then plugged in again. It worked for a few seconds, then went dark again.After that, even the depowering trick isn’t working anymore. It just sits there. No response when I press or hold the power button.I’ve tested out the power supply unit with a multimeter and got a 18V+ reading, meaning the power brick is working fine. There has to be something wrong with the soundbar itself. Copilot says it may be the result of corrupted firmware, which should require Razer’s re-flashing tool. I tried starting a service ticket, but the website says Razer doesn’t cover this product anymore.Any idea where I can get support for that? I know it’s very

My Razer Gold wallet balance is restricted; I cannot use the wallet balance to purchase items from the in razer store. 

Why i cant bind side buttons to the for example Mouse Button 6-9 on the 12 butto wheel even more? i can only bind it for alfanumeric or numeric button but i want only to “mouse button x only buttons which i can bind is MB 1-4 why? can u add this to the binds options?

Ho appena acquistato il mouse Razen Basilisk v3 Hyperspeed, ma il tasto Razer Hypershift e il tasto Cycle Up Sensitivity Stages non funzionano. Premetto che li ho provati sul gioco The Division 2. Qualcuno potrebbe aiutarmi a risolvere questo problema? Grazie infinite!

Hello, my name is Tugay.Nowadays, even entry-level gamepads offer extensive customization options through software. One of the most important among these features is the ability to assign a "Turbo" function to any button of choice (e.g., 'X', 'Y', 'A', 'B', 'LT', 'RT'...). Brands like ATK, GameSir, Fantech, and Flydigi are examples of this.As a Razer Wolverine V3 user, I was disappointed, deeply surprised, and shocked to find that the "Turbo" feature is completely missing from Razer Synapse and unavailable on a high-end flagship controller like the Wolverine V3.Please improve your software support to include this functionality.Best regards.

please help how to settle this ?

I recently purchased a pair of Razer Blackshark V2 X headphones.When I try to register them on my account, I get the following error message: "This product has already been registered. If you did not register this product, please contact Razer Support."Could you please help me register my headphones? Alternatively, how can I obtain my activation code for the 7.1 Surround Sound software?I have attached my proof of purchase and a photo of the serial number for your verification.Thank you in advance for your assistance.Best regards, Dainin 

Hi, I purchased my iskur chair V1 last 2024 and sadly needs replacement. The  bar that holds the lift function broke and now the chair is wobbly. No warranties for those chair anymore. Hoping I could just buy a replacement part for this. Thanks! 

I lost the dongle for my Barracuda X Chroma. I was told that if I buy a replacement dongle, I can connect it to my computer and use the headset again. Could you please let me know if I can indeed use my existing headset by purchasing a new dongle, and also tell me where I can buy one?

On July 20th of this year I started using the mouse for the first time and the app said it was 100% charged when I started it. Today, July 29th, I opened the app and my battery was 51%.The settings are: 400 DPI and 1000 Hz polling rate.I use the mouse all day every day, both in games and at work.So it turns out that I will need to change the battery every 3 weeks? or is there something wrong here?

Hi Razer Support Team,I purchased a Razer Barracuda X headset, but the included USB Type-C wireless dongle has suddenly stopped working.Here are the details of the issue and what I have experienced: Issue Overview: The headset fails to connect wirelessly via the USB-C dongle. The dongle is no longer recognized by my device, and the headset cannot establish a wireless audio connection. When it started: Yesterday during a discord call halfway it suddenly disconnect and not be able to connect back to my PC so i did a restart of the PC and still not able to connect back, the headset light keep flashing blue. Troubleshooting Steps Already Attempted: Tested the dongle on multiple USB ports (and via the USB-A extension cable/adapter). Tested the dongle on a different device such as PC and Phone. Attempted to re-pair the headset using the Razer Pairing Utility but it does not works as it does not detect the dongle. Checked Windows Device Manager and the dongle is not detec

Hey I am having an installation issue with Razer Synapse 4.  I’ve been using Razer Synapse 3 for a few years but this week starting running into issues with it being very slow and figured it’s time to upgrade to Synapse 4 since 3 is no longer supported. Unfortunately, I am having an issue with the installation. Once I download the Installer and open it up, I hit continue and then I get a blank screen that doesn’t allow me to process. For reference:What I’ve tried so far:Clear appdata for Razer Deleting Razer Installation Folder (C:\Windows\Installer\Razer) Uninstalling Razer Synapse 3 and all Razer software Clearing all Razer tasks in task manager Deleting the Synapse Installer and reinstalling from the Razer websiteAny help would be great as I use a Razer Naga mouse and go back and forth between different profiles frequently, and haven’t been able to do so. Thanks! 

Is it not possible to edit multiple delays at one time in the macro module? Why can’t you paste numbers? Manually having to type everything and not being able to edit multiple delays in one go is backward from previous Synapse versions.

Title:BlackShark V3 Pro microphone lost its deep/broadcast sound after firmware update 1.3.3_r1Post:Hello Razer Support,I’m having a microphone quality issue with my Razer BlackShark V3 Pro after updating the firmware to v1.3.3_r1.Before the firmware update, the microphone sounded excellent. It had a deep, warm, full and broadcast/radio-like sound, with noticeably more body and bass. I did not configure anything in Razer Synapse at that time. I simply used the headset with its original/default settings, and the microphone sounded much better to me.The reason I updated the firmware was because I had another problem before the update: the microphone sometimes cut off the beginning or end of words, which seemed similar to a voice-gate/threshold issue. However, the actual microphone tone and quality were very good before updating.After updating to v1.3.3_r1, the microphone still works, but its sound has changed noticeably. It now sounds less deep, less warm, less full and less “broadcast-l

I'm trying to log into the 7.1 Surround Sound app to set up these new headphones I bought but whenever I try typing in my email and password it will load and then give me a “No authentication found” error message. I tried logging in as a guest too but that hasn't worked either. My headphones that I had before just broke last night so I bought these razer krakens as a replacement but they wont even play audio without me setting this app thing up. I checked the razer server status and no errors there either. I'm just confused and want my new headphones to work I got the activation code and everything all set up but I cant even log in to get them to work and I feel like I'm going crazy.

Hey, my name is luis. I currently live in Mexico. Basically, I bought a DeathAdder V3 Pro mouse in the United States; it cost me $160I went home happy, and when I opened the package, everything seemed fine, but upon closer inspection, it turned out the USB receiver for the mouse was missing, so I can’t use it wirelessly. I tried looking for a replacement part and found something, but I don’t think it’s compatible with this model, so I don’t know what to do. To make matters worse, I lost the receipt

Hi Razer Community & Support,I recently reinstalled the operating system on my Razer Blade 15 Advanced (Model: RZ09-0367). Currently, my system lacks the original factory Razer BIOS configuration and is running a generic Intel/AMI BIOS interface, missing standard Razer factory settings and customizations.I need the official Razer BIOS/EC updater tool for RZ09-0367 to reflash the motherboard back to its factory state. If Razer Support is seeing this, could you please assist me with a link to the official BIOS reflash installer?Thank you for your help!

Hi, recently i got the problem that my internal 4k Display only runs on 1920x1200 i dont have any higher option anymore. I tried multiple clean installs of the Graphics Driver etc. After gedevice manager it says unknown display device. Can anyone pls send me the driver for the Display (NOT THE GPU). Hope anyone with a working Book13 reads this. Thanks