Razer Support

I just got my Huntsman V3 Pro TKL and it seems to have an issue. When playing rocket league, I used to just be able to play by plugging in the controller. Now, I can’t play because it forces me into a 2 Player splitscreen version. I have tried many things to fix this (disabling HID game devices) but nothing has worked. I need help with using my controller with making a 2 player game.

Yesterday, I bought a Razer Huntsman V3 Pro, and everything was going great until I tried to use a controller. I quickly realized that no matter what I did, no game detected my inputs. Once I closed Synapse and restarted, the issue went away. The only issue with this is that I then lose all my RGB customization on my keyboard. Is there any way I can get controllers to work with Synapse? Is there something super obvious I'm just missing? I find it really weird that a $250 keyboard just voids out all controller support. I looked this up online and found absolutely nothing, which brings me here.

I have A Razer Kraken BT kitty Bluetooth Quartz edition (this issue has been going on for quite a while) every time I load up certain games for some reason no audio comes out from any app I've tried almost every possibility, I've tried removing the device and reconnecting it but nothing seems to change with this headset I also use a razer seiren mini if that helps with anything, without it It won't work but that's not much of an issue it's just some games I get in my audio cuts out and I can't hear anything even when I tab out my game the audio comes back after I close the game, I've tried going into settings and changing the games input and output and also changed the input and output in the game (If available) If anyone knows how to fix this that isnt disconnecting and reconnecting i would appreciate the help. another thing my headset doesn't show in the razer synapse app and I'm not sure how to connect it because it says it should automatically connect to the app. Headset: Razer Kra

I cannot log in, app keeps asking for credentials. I have no problem with Synapse 4 and Chroma (separate app).

Hi, My Deathstalker V2 Pro is not charging. I have it plugged in to the USB on my laptop permanently but it is not holding any charge. It stays at 0%. The charging monitor shows the charging status as active. I have updated the firmware and synapse software to no avail. Have you seen this issue before? S/N: PM2227F65600475 Regards Philip

the camera was working perfectly earlier today then after i attempted to adjust the light it crashed and hasn't been able to function properly. already removed it from device manager and re-downloaded it and when i check for firmware updates I’m prompted with the attached image.

Can anyone help me out? I recently cleared out everything on my pc for a new start, and i tried to reinstall the drivers for 7.1 and THX drivers but i could no longer install them again. The Razer Installer indicates that its already installed but its actually not because i recently deleted it. It also says that rzappengine.exe is missing probably the UI used to access 7.1 and THX. Please help.

I bought blackshafk v2 x green edition few days ago and I did get a card inside but it's not a scartch scard and I didn't get any email after registration... I went for the activation issue and it asked for serial number but after putting the aerial number it says this device doesn't support 7.1 sound

Hello respected Razer team, unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

So i uninstalled everything on my computer recently, and im trying to reinstall the drivers for the 7.1 System but whenever i try to install it again the Razer Installer indicates thats it’s already installed when its not anymore. Can anyone help me out. Razer installer says “Installed” when im trying to install it again after it being deleted.

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last). What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now.

I put the backup codes wrong 3 times that’s why my profile got blocked. How to fix this? I need to top up rn.

I’ve been having this trouble for weeks now. I can’t change my macro keys for whenever I changed the macro keys the Synapse goes blank screen in both of my mouse and keyboard. I’m using a Basilisk v3 and Ornata v3. Please fix this problem.

Razer Deathadder v3 Not Working – Request for Assistance Good day ! Razer Support, My 1-year-old Razer deathadder v3 mouse has been experiencing recurring issues where it becomes unresponsive and is not recognized by Synapse. At first, unplugging and switching USB ports temporarily fixed it, but over time, the problem worsened. Recently, it takes 20–30 minutes before it starts working again, and now it has completely stopped working despite all troubleshooting efforts (USB port changes, driver updates, restarts, etc.). Please note that the mouse was never dropped, smacked on the table, or mishandled in any way. It has always been used with care. I’d appreciate your advice on how to resolve this issue. Thank you! Razer Support

The razor app on Xbox is not allowing me to edit my buttons or change thumbstick settings ever since the update

turns off a few seconds after turning on even though charge level shows 20%+, intermittent volume changes 20+% when rotating one click, often the wrong direction intermittently changes volume without touching vol control repeats certain keystrokes intermittently I just updated the firmware and have been using bluetooth since dongle seems to cause interference with other devices, but I switched back to 2.4 to try it out again

my headphone mic is not working , i tried in phone also but it is not working i need to claim the warranty, i purchased from amazon

how to change old number that you don't have access to help

I was having trouble finding support for re installing THX Spatial Audio and even though they helped me and some steps did not help me, they escalated it to support and fixed my issue fast. Thank you so much to Razer.ScarletRouge.

For those Wolverine Ultimate users experiencing the problem on Xbox where you cannot edit your custom button map profile (gets stuck on gray screen) and you can’t assign your custom mapping profile to the Green/Blue slot (Slot 1 and Slot 2) via the Razer Controller Setup for Xbox app, I have a small workaround that will allow you to remap and use two default slots. This works on my Wolverine Ultimate controller, I cannot confirm if it works on other versions. The method below is the manual way of remapping your buttons (also known as the, Quick Control Panel), which applies the remap changes DIRECTLY to Slot 1 and Slot 2 (Green and Blue dot, respectively). NOTE: Whatever is currently programmed to Slot 1 and Slot 2 will be overwritten as you manually remap each button. Step 1: Ensure you DO NOT have the Razer Controller Setup for Xbox app open. If the app is open, it will not allow you to apply the Quick Control Panel changes explained below, because the App has priority on your button

I purchased the Razer BLACKSHARK V2 X 7.1 Surround Sound headphones. After that, I tried to register this product, but it said that this product is already registered. Please help.

My Razer Gold account was temporarily blocked. I was making a purchase and it asked me to add my phone number and now my account is temporarily blocked. i using google translation im from turkey

My purchase is still pending on the razor site, and I haven't received the pin yet, but the money has been debited from my card. Help.

changed phone number and i dont have my backup codes so need help to change it to my new one

So for example, when moving my cursor from left to right or up to down, the cursor at random times will stop moving entirely be it in game or outside and just be stuck there for a solid 1-2 seconds before unfreezing. Sometimes my mouse just gets disconnected entirely, I’m using the mouse at 1600 dpi, 2K polling rate, with the latest updates on razer synapse and the mouse and dongle. (When i run the update app it tells me im at the latest) From what I’m guessing is causing the cursor freezing is the mouse and dongle disconnecting, when i take a look at the razer synapse app, the mouse and dongle keeps disconnecting and reconnecting in sync with the cursor issue. To try and troubleshoot i have tried different USB C connections and they all seem have this issue when using with the hyper polling dongle only. (When using wired or with the normal dongle with the 2.4 usb thingy theres no issue) I only have the limited warranty option and I’m a student, I have saved up for quite awhile to buy