Razer Support

Hi, I have a pair of Barracuda X headphones, to which I have lost the dongle for my computer. Is there way to get a replacement please?  Thank you! 

Where do we obtain the software and firmware updates to make this camera excel?  The Razer website is a hodgepodge of unhelpful  topics and advice.  Please help!  Thanks so much!

I have had the mouse for about 1,5 month now, but 4 times when booting up the PC, the dongle wont turn onthe mouse is fully charged. but it wont find the dongle and light up. tried different usb ports, different cables, but didnt work.tried to reboot pc, didnt work then i tried to plug the mouse instead of dongle, then mouse worked, but when i unplugged the mouse and plugged in the dongle, it didnt light up.. after severel attempts at plugging in and plugging out the dongle was finnaly found..  and the mouse works again..is there a way to prevent this from happening?kinda tired of the mouse sometimes not working, until you do the plugin, plugout procedure 10+ times

So I have had my Tartarus V2 for about a year and a half now and I use it for gaming frequently and absolutely love the thing, however key 20 has developed an issue where if I try to push down the key nearer to the edge of the key, it either does not push down or is much harder to do so.I tried to contact support to see if I could use the warranty but I do not know the day I bought it and have no proof of me actually ever buying it.So, I would like to know if anyone knows of any fixes or if I can get a replacement part for pieces inside the key that may have broken?Thanks in advance!

Model number RZ04-04530100-R3U1i would love a replacement :)

Good day. Death stalker v2 pro key “]” blinking is red color. Keyboard lighting but not working any press key at all difference computers. I need firmware recovery tool. Please give me access for this tool for recover my keyboard. 

I have the Razer Blade 13 (2019) that has severe battery bloat to the point where the touchpad doesn’t click if the backplate is screwed on. I checked the serial number, but it seems my warranty has run out. Could I get the battery replaced without sending in the device?

Hi Razer,I am wondering if someone can assist with this query?It appears that the battery for my Razer Blade Advanced 2019 2070 Max Q is swollen to the point where the trackpad is becoming unusable and is not longer providing any tactile feedback as I believe is pushing against it internally. I would appreciate if someone could reach out and advise where I might be able to purchase a replacement.Kind regard,Serkan 

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

Hello Razer Support Team, I’ve been using my Razer Barracuda Pro headset for nearly a year. It initially developed a very small crack, but over time this crack has worsened and become clearly visible, as shown in the attached images. I’m concerned that the damage will continue to spread, especially since I’ve noticed that many other users are reporting the same issue with this model. The headset has been used under normal conditions and has not been subjected to misuse or accidental damage. I would appreciate your support in advising on possible solutions, repair options, or warranty coverage for this issue. Thank you for your time and assistance.

Hello Razer Support Team, I’ve been using my Razer Barracuda Pro headset for nearly a year. It initially developed a very small crack, but over time this crack has worsened and become clearly visible, as shown in the attached images. I’m concerned that the damage will continue to spread, especially since I’ve noticed that many other users are reporting the same issue with this model. The headset has been used under normal conditions and has not been subjected to misuse or accidental damage. I would appreciate your support in advising on possible solutions, repair options, or warranty coverage for this issue. Thank you for your time and assistance.

Does anyone know how to claim/purchase spare parts for a Razer Enki X. I’ve had this chair for 3 years with little too no issues, and the welds on my leg base just randomly gave out, I’ve taken really good care of this chair, this isn’t the first thing i expected to break over time.I Really rather not throw away this chair and buy another one.If anyone is able to help me out, any support will be great appreciated. 

Dear Razer Support Team,I hope you are doing well. I am writing to ask for help with an issue I am having with my Razer account. My account has been temporarily locked, and I cannot add my phone number removed for 2-step authentication.When I attempted to add my phone number, I encountered a CAPTCHA verification step. After completing it, I received a message stating, "Your account has been locked temporarily. Please contact support for further assistance." I am unsure why this happened and would like to resolve this issue as soon as possible.Could you please assist me in unlocking my account and guide me on how to successfully add my phone number for 2-step authentication? I would appreciate any help you can provide.Thank you for your time and support.

I have a razer hanabo one of the screw is stripped I try to contact razer through the support page I put the serialization code click submit then nothing happens check console and it pretty much says there is no page to rederict too Its still under warranty  

I want to change my phone number.

After updating my Razer synapse to version 4 today, the keybinds on my razer naga trinity are not recognised, for example i have the 4 bound to shift on all profiles, but when i click it it actually just binds to 4, not shift, have reset the device to factory settings multiple times and restarted computer, but it still does not recognise any custom keybinds, it just sticks to the standard numbers 1-7 How can i fix this? 

Nomo V2 pro subwoofer  has a solid green light and everything is working well and base just cuts out. I have to put a pin in the hole in back and when i press i hear a click (does not blink) and base works again. I have updated firmware, software etc. Never had an issue like this where the subwoofer just keeps cutting in and out . Thoughts ?

I lost my dongle for my razer blackshark v2 headset. Do you still have replacements for them?

Hello,I own a Razer Barracuda X headset.After using the 3.5 mm auxiliary cable, the headset stopped producing any sound in wireless mode.The headset powers on and connects, but there is no sound at all, not even the power-on tone.Wired (aux) mode still works correctly.I have already tried reset, re-pairing the dongle, and firmware update.I believe the wireless module is stuck or defective.Thank you.

I just bought the headset a few weeks ago, ang it keeps on making distorted or robotic sounds, sometimes on rare cases it will automatically turn off. I tried troubleshooting like updating, and reinstalling drivers, putting the dongle closer to me factory resetting the headset but the problem still keeps going back.can someone help me fix this issues that I’m having

I have received a pair of Razor Opus X a while back. They worked fine up until two days ago. Now here is the issue: Came home after half a day of usage turned them off without any issues. I do not remember whether they were fully charged. However, the next day I try to turn them on and nothing would happen. When I charge them the light does go on and it is charging, even now I have a green led showing up however the power button does nothing once I unplug them. Does anyone have any possible fix for this? Might it be just the power button itself at fault?

When auto switching profiles that are linked to a specific games/desktop and one profile is set to 1k polling rate, second profile is 8k polling rate, randomly and pretty often synapse lags my mouse and its stuck no matter what I do or click. The only thing to make it unstuck is to turn off the mouse and then back on. When synapse is closed there is no such issue, so its not a hardware problem. When both profiles are set to 8k polling there are also no issues as od my testing. Tested also with Synapse beta, same problem.Basilisk v3 pro and mouse dock proall latest firmware updates for both and latest synapse and windows 11 updates

I just bought my new viper v3 pro, unbox it and plug it to my laptop, My viper v3 pro doesnt work with wire or dongle, i unable to move it or click, the led is light for both mouse and dongle but its not work. My laptop cant find it when i plug it, but with my old mouse its work, i cant update firmware because it doesnt detected

Hi everyone,So i’m mainly an Xbox Series X player and use the new headset for party chat and game audio. However i frequently switch from playing xbox to use of my pc, to either watch something or game.My understanding is that this headset is capable of simultaneous audio functionality via bluetooth. So i have turned bluetooth on from my PC and then connected the headset.  Theres a few issues im currently having:intermitted connection issues connecting to PC via Bluetooth. When connected and headset is set to ‘simultaneous audio’ im often getting distored and poor quality audio from the pc, this ranges from any videos on youtube to game sounds etc. Im unable to hear the audio from Xbox and from PC at the same time.Can someone please clarify if its possible to use this headset in this way. Or recommend a best practises to get the use out of the headset as it was a gift.  Footnote:My h

a few days ago the dongle of my basilisk stop working, i mean the conection via bluetooth or cable usb are still working, but if i try to use the 2.4ghz dongle, nothing happen, the system and the app synapse 3 doenst recognize it