Razer Support

Hey there. I'm trying to contact razer support to ask about my order. I made an order as a guest using the email linked to my now created account and can't view my order history. I have an issue with my order that I need to ask about 

How can i get the first 3 code that i mistakenly scratched off

Are there any 3rd Party Replacement Thumbstick Caps for the Wolverine V3 Pro?If so, does anyone have links they can share please? Thank you.

I am having issues with my Keyboard  having issue in controlling the volume or any other function i  choose from. Cleaned with Compressed Air the one which I use on my Motherboard made for computer parts, blowing Air , reinstalling driver, reset setting , another keyboard

Hello Razer Support,I recently purchased a Razer BlackShark V2 X headset and I would like to activate the 7.1 Surround Sound feature.Unfortunately, there was no 7.1 activation card included in the box. I have the headset’s Serial Number, Product Number, and proof of purchase available.I tried to register the headset on the Razer website in order to obtain the activation code, but I receive the following error message:“This product is already registered. If you did not register it, please contact Razer Support.”I have never registered this headset before, and this is the first time I am attempting to register it. Because of this issue, I am unable to obtain or activate my 7.1 Surround Sound license.Could you please verify my device and help me obtain the activation code or resolve the registration issue?I can provide the Serial Number, Product Number, and proof of purchase if needed.Thank you for your assistance.Best regards, 

I recently bought a Razer Wolverine V3 Pro Controller and accidentally the wireless dongle got broken. After talking to Razer support they are saying they don’t sell that part and since it was was damaged there is nothing they can do. I even offered to pay for it but they will not replace it for me. Now since the controller doesn’t support bluetooth i am stuck using the controller with a usb connection. Imagine spending so much money and this happens. Last time i brought a Razer Product.PATHETIC!!Caution for anyone who plans to buy it. If by accident anything happens to the wireless dongle they will not replace it and you’ll stuck using it with wired connection. 

Just bought a mouse but synapse can’t recognize it and ai support says to continue providing serial number. How else to check if it’s original?

My spacebar key stopped working. It started intermittently and now is completely dead. Every once and a while I can press very hard on one side and then press simultaneously on the other and it works. I have also pull the key off and tried depressing the rubber button manually to no avail.  Does anyone know how to replace the keyboard or find a place that can be trusted to do it?

my razer viper 8khz i just got today left and right click randomly stop working when i go on games itg happends on desktop but not as much reinstalling the driver does nothing i need help ive searched every where for the fix there inst one and so many people are complaining about it

Hello Razer support, I’d like to purchase the THX app software, but it’s not available to but at Razer Middle East. I hope you can help as I really need This application for my headphone (Kraken X Lite)Thank for reading.

Yesterday morning I was using my kraken v3 pro wireless as usually, but after a little rest, in afternoon, for any reason my usb dongle stopped being detected by any device, so now I have to use it via 3.5mm cable.I would like to know if there is any way to buy or receive any replacement for that dongle, I payed too much for this headsets just for being wireless and they are still like new. Also, razer says that warranty is over (bought in september 2023) but as I know, here in Spain, warranty in electronic products should be 3 years.I tried everything and I know that it is not a software problem (not synapse, not firmware, not windows...), so if I can’t get any replacement, at least I would like any advice to repair it my by myself or some other alternatives.Also I have seen some online stores selling usb dongles but I don’t know how reliable they are.

Is there a way to get a replacement Backrest for my chair? It appears the internal bracket on the backrest where the tilt mechanism bolts up  broke, as now the backrest just flops around. Seen many posts on the forum by other users having the same issue. Would be happy to buy a replacement since the rest of the chair is perfectly fine, and I really like this chair. Please any help would be greatly appreciated. Thank in Advance,Tim

So, I bought this headset in November 2024. I have only used a few times since then, because I had ear surgery and I couldn’t use the headset.  2 days ago I was on a Teams call, and the left ear went quiet.  I am hard of hearing in my right ear, so it’s vital for that headphone to work. I have tried it on my laptop and desktop, I have uninstalled and reinstalled Synapse.  I am not sure what else to do at this point.  Can someone please help me?

Hi ! I got a Kraken V4 recently, i heard about Surround 7.1, did i had to buy an activation ?I didn’t got a card in the box of the headset, and after registration, i didn’t got a code.The headset wasn’t bought on Razer but on a multinational plateform who start with A and end with N, did it change something ? 

Model: Ornata V3 X causing video issues with HP desktop with MS Windows 11.Misc yellow/green screens, freezes, Then, appears to not complete POST.  Very strange.Replacing they Razer kybd [Removed Serial number] solved the problem. But I miss the Razer keyboard.   Any suggestions?Thank you. Jim B. (Eden Prairie, MN)

Hi, I’m having two related issues with Razer Cortex after a recent update/reinstall.A few days after updating Cortex, I noticed strange CPU usage from Cortex while my laptop was idle. I had finished playing a game, Cortex restored Windows from boost mode, then I watched something in Firefox, closed that, and left the PC alone for around 1–2 hours. Suddenly my laptop fans started spinning loudly. I checked Process Lasso and saw that the Razer Cortex process was the CPU culprit, even though I was not gaming or scanning anything.Because of that, I applied a mild CPU-throttling rule in Process Lasso, but only to the main Razer Cortex process. It was not a system-wide CPU throttle, and it was not applied to Epic Games.The next day, with that Process Lasso rule still active, I installed a new game using a dedicated/manual installer. Then I opened Cortex and pressed Refresh in My Library so it could detect the new game. During that refresh, all of my installed Epic Games titles disappeared fr

I opened a ticket over two weeks ago for a Blackwidow V4 pro that had the “a” key stop working randomly or typing two “a’s” randomly. Anyhow, they wanted to do a RMA, I paid for the Advanced RMA but it still took a week to ship.  At first a label was created, but that never shipped.  Every day I get an email telling me to send in the bad keyboard, BEFORE I have even received the RMA.  I had updated the ticket for them to stop harassing me as I had not received the item yet, but I continued to get email pretty much daily.So Tuesday, I receive yet another “final notice” and then receive the keyboard around 3pm EST.  Wednesday morning I get an email saying that my return label is now cancelled.  You guys are ridiculous...either give me a label so I can send the broken keyboard back or refund my advanced RMA payment and I’ll gladly throw this keyboard in the trash.Your move - my next one is a complaint to my credit card company and a charge back. 

I tryed to bye but it whood only take us fone number  so got stuck ther.

Hey guys, I saw similar threads and people shared solutions but none worked for me. So, I have  Windows 10 and own Huntsman Elite keyboard. After updating to Synapse 4 I can’t volume up, down and mute with the keyboard’s volume wheel. The only way to control the sound volume is to open the sound mixer and to move it up or down with the mouse. When I exit Synapse, the wheel starts working.I have uninstalled Synapse and installed it again, changes USBs ports as well but both did not work out for me. Any other guesses? Thanks in advance!

All Razer and Windows updates installed as of 7/9/2026. Still unable to setup Windows Hello. Setup screen activates and shows my face, until it eventually times out without detection. I never see the red IR light activate. I’ve already tried everythign listed in other articles, like reinstalling devices, enabling/disabling sign-in with external cameras, camera access settings, etc.Happy to reproduce or share any other relevant info.

Hello, this seems to be an ongoing issue for the total war community with synapse 4 based on reddit and steam community but haven't found a post on it here.The issue in question is using synapse 4 over 3 causes and of the function modifying keys including ctrl and shift to not function in the game, these keys being used to select multiple units in both battle and empire map mode makes the game every hard to play. The solution of closing synapse 4 does fix that problem. However, my mouse, a Naga Trinity, loses its middle mouse button functionality which controls intricate and fast map movement. If anyone else if having this issue and found a fix or compromise please let me know!

Hi,  I’ve trying to download a recovery image for my 2021 Razer blade 15 and i’ve followed the links to the page here https://mysupport.razer.com/app/self-help/recovery-image/indexi select my registered blade laptop with the matching serial number but it doesn’t give me the option to download, just shows a box with the serial number and the file name for the laptop image that has not loaded.. i’ve tried on multiple browsers and on a different machine, i think the web page is broken. Can i get the image in some other way or can support fix the page so i can download it please.Thanks 

Hello,I am contacting you to request warranty support for my Razer BlackShark V3 Pro - Wireless ANC Esports Headset.The product was purchased on Amazon on March 16, 2026 and delivered on April 14, 2026. I have been experiencing a recurring issue: while I am using the headset, it suddenly disconnects or stops producing audio. In order to hear sound again, I have to turn the headset off and then turn it back on.This is a serious problem because I use the headset for gaming, and if it happens in the middle of a match, I completely lose audio until I manually restart the headset.I have contacted Amazon several times, but they advised me to handle the issue directly with Razer. Amazon only offered me the option to return the product for a refund, but this is not a suitable solution for me, as it would leave me without the headset, require me to wait for the return/refund process, and then purchase the item again. In addition, the product is now more expensive than when I originally bought i

 Hello Razer Support,I recently purchased a Razer Basilisk V3 (standard wired model) and I’m using it with my MacBook Pro (Apple Silicon) running the latest version of macOS.I installed the latest Razer Synapse for Mac Preview (v4.0.86) along with the required driver extensions. The mouse is detected correctly by macOS and works normally, including the DPI button, but Razer Synapse does not recognize the device, so I can’t customize buttons, DPI stages, or other settings.I’ve already tried the following:Reinstalled Razer Synapse for Mac. Granted Full Disk Access and Input Monitoring permissions. Confirmed the Razer driver extensions are installed and active. Verified that macOS detects the mouse correctly. Restarted my Mac and reconnected the mouse.After further research, I noticed that the original wired Razer Basilisk V3 may not yet be included in the list of supported devices for Razer Synapse for Mac.Could you please let me know:Is the Razer Basilisk V3 (wired) planned to be suppor

My headphones and speakers are not compatible with the game configuration file in Razer Synapse 4.The description of the game configuration file is: "When the game is running in the foreground, your preferred THXSpatialAudio spatial sound effects or audio equalizer will automatically load. ”I can select either "THX Competitive Mode" or "THX Environmental Mode" for the game. But my game configuration file does not take effect, whether selecting game, movie, music, customization, THX competitive mode, or THX environment mode, it has no effect. The configuration file will only run with one of the four global settings: game, movie, music, or customization.