Razer Support

Just what it says, it’s completely greyed out. I can’t even click on it. What do? 

I have a problem. I bought a headset and lost all the accessories except for the headset and the warranty card.I am unable to activate surround sound. l don't know 

my dongle not worked pm2216h24301312 model dgrfg7

I lost my number and want to update authentication

I want to change my mobile phone number, but my account is temporarily frozen.

this is my first proper mouse and I had no clue how to work anything but I looked at the manual and managed to plug the charging cable into my pc and into the mouse. the issue is the mouse wont even turn on. it says it’s on but I don’t see a crosshair and I can’t move on. someone help 

My Trinity mouse only stays on a few seconds but works otherwise. I know this from going from one port to another. everything else is great after many years.

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Good day, I am writing to you with the following problem, it arose 2 weeks ago, what should I do in this case, I am in the Netherlands, is there a service here where I could send them to fix the breakdown, it just does not want to go in, it goes in very hard, I am attaching a video   Broken

Hey everyone,Got a weird issue with my Razer Blade 18 (RTX 4090, RZ09-0484) — even when I’m doing literally nothing (just Chrome open, no heavy apps), the GPU is drawing 40–44W constantly. Temps are around 70°C, fans running, and battery life is getting destroyed (~40min on battery).What’s weirder: GPU usage is at 0% (checked via nvidia-smi, HWInfo, Task Manager) But a bunch of UI stuff shows up in nvidia-smi as C+G processes (Chrome, Slack, Spotify, Razer, PowerToys, EA Desktop, etc.) No external monitors No gaming, no rendering, no dGPU apps — and yet, GPU never goes idle Anyone else dealing with this? Is there a fix?Should I try older drivers or tweak BIOS stuff?Thanks 🙏

Hello everyone!I bought an used razer laptop half a year ago and it came with a I think german keyboard layout. Since this affects my performance in programming when I dont see specific keys ({ };[ ]) and in general writing its hard sometimes for me to memorize where some letters located. Because I’m hungarian, I’m asking if there is any way I can purchase a hungarian keycap collection from Razer, or do I have to go buy knockoff ones?

Hi everyone,As some other users here, I have difficulties connecting my Razer Core X to my laptop, at least it seems that it’s not properly detected. When I plug in the cable, the fans of both the Core and the graphic cards rotate. The device appears as a base system device in “Devices and printers”, but nothing appears in the control panel, nothing more than the two graphic cards already in my laptop (dGpu and iGpu).I run on Windows 10, updated Thunderbolt and Nvidia studio drivers. There is a RTX 2060 Super in the Razer Core.The Razer Core X was previously used with a Mac. I did not have an original Razer cable, so guessed this could be the issue. I tried one unbranded Amazon one, and then a more serious (I hope) Apple Thunderbolt 4 1m long cable. The issue is still there.Any idea of what I can do ?Thanks a lot !

Hi i have the razer kraken kitty edition usb. The audio quality is good but the mic is shit. People can barely hear me when im in dc and ive done everything checked the synapse options and all of the discord options. wtf do i do at this point im giving up on razer tbh ive owned 3 razer headsets and everytime there is something thats wrong with them. please help me

My boyfriend got me the Razer Kraken Kitty V2 headset for my birthday but for some reason the microphone on it sounds like a robot. I don’t know why this is happening and i don’t know how to fix the issue. No matter what setting i try to toggle it doesn’t seem to fix the issue. My old normal razer kraken headset even sounds better. If anyone knows how to solve this please tell me. 

I know there have been many posts on this topic but none of the posts have helped me. I just bought a V3 Por mouse and it is not charging even though the mouse LED indicator blinks as if it were charging and Razor Synapse indicates it is charging. I have followed all available trouble shooting steps, updated firmware, reset device, tried device on another computer, uninstalled/reinstalled drivers, used multiple USB cables and nothing works. My mouse is indicating 3% battery and stays at that state. This seems like it is a very common fault with this device. Can anyone please provide assistance, thank you. 

Hello Team,I contact you due to the microphone of my Razer Kraken X Black is not working. As my wife has the same model, I tested and I can confirm issue is in the headset as When I connect her headset to my 3.5mm audio + mic jack, I can record with her headset.It is not being working for some time, around mid of December, without any reason as my headset are hanged and in good shape after these years, as it was purchased in 2021You can find the Serial and Product number in my Razer ID products, and I know it is out of support now, but I wanted to know if it could have been introduced to change of driver, but with my last test, with my wife’s headset, Driver is not an issue. I just updated to Win11.Could you please check and share your comments about what I can check to ensure my mic can be used? Maybe it is a silly topic (I double checked the mic mute toggle is not activated).Best Regards and Thanks in advance,Eduard

I have a problem. I bought a headset and lost all the accessories except for the headset and the warranty card.I am unable to activate surround sound.

Hi everyone, good morning!Recently, I tried to factory reset my Razer Blade 15 Advanced (2020, RZ09-03304E42) using the official recovery image from Razer’s website. I created a recovery USB and started the process. It went fine at first — it deleted the existing system — but during the installation of Windows, an unknown error occurred and the recovery failed.I wasn’t able to boot into Safe Mode or Recovery Mode either.So, I created a new recovery USB using my LG Gram laptop, but still with the Razer recovery image. I assumed that as long as I used Razer’s image, the process would be the same regardless of the computer used to create the USB.Unfortunately, after using that USB, my Razer laptop booted with the Razer logo — but the system now looks like LG’s. There are multip

Hi, I just received my Razer DeathAdder mouse form Amazon, but I noticed there was visible dust in the mouse pad area and no protective plastic film on the device. This raises concerns that the item may have been previously opened or used .i want to exchange the mouse  , s/n PM2433H20002343

I have 2 issues, if anyone can help… where is the apostrophe key?? 2) I can’t get secondary functions to light up, ex: the question mark

Every time I close the lid on my Razer Blade 14, the computer restarts and goes to the login screen.Let’s say I’m working and need to take my dog for a walk. I close the lid, go out for 15 minutes, come back, and the monitor is on with the login screen. When I log in, the computer has restarted and everything loads anew.I’ve followed all the tips online with different hibernation options, changing what happens when I close the lid, etc. I also updated the Firmware today, but nothing has helped. It’s a bit of a ridiculous problem considering the laptop is like $3800. Closing the lid should work.I read something about a problem with the Kernel, that it doesn’t get enough power and shuts down the computer. Can’t remember exactly what it was, but I did an advanced troubleshooting where I checked logs of what the computer did when I closed it, and it said something about a Kernel error (kernel 22?). Not sure…Does anyone know how I can fix it?

I MUCH prefer to have a gif constantly playing rather than a Razer logo as a "screensaver".Can I remove the screen timeout option so it just constantly shows the "home" screen?I feel like after paying $600 CAD I should have that feature available, and I’m very frustrated that I don’t.TIA

I have a Razer DeathAdder V2 Pro mouse, and the 4th button stopped working. I was configuring the Hypershift on that button, but it suddenly stopped responding. Could you help me?  

The headband and ear pads of my Razer headset are peeling off. Where can I find these pads? Does the Razer team provide any support regarding sending new pads? Logitech had previously sent a replacement for my headset. 

Hi, thanks for allowing me to join this forum, Ive been a new user of razer products, (not touched any razer gear since maybe the early days 2007/10 era) Ive encountered an issue with my razer shark V2. (yellow esl edition especially) Im getting alot of screeching noises and loud feedback noises everytime i try and stream, Ive tried a microphone splitter, To erase out the fact of the USB soundcard coming from the same source, But still having the same issue, Every time i try and stream, Theres a loud screeching noise and ive tried lowering volumes and boosts etc to no joy whatsoever, So is there anything i can do? Because i’d like to keep my new headset which is okay in game, But i see others streaming with the same versions, Which they either dont have the problem, Or the ESL edition has to much pick up on its mic. So, Ive tried the OBS forums etc but to no response. Any ideas of other methods or things i can try to fix? Thanks and r