Razer Support

Hi I ordered £30 of razer gold to sweetkaylax23@gmail.com and it never came can I have an explanation

I bought a Razer Core X with an AMD Radeon graphics card included. My laptop will not let me install any AMD driver because it says no graphics card found. I might need help with the wiring, I’m regretting this purchase at the moment. I can provide pictures.

Hi all, I’ve been facing some slow boots recently and after doing some research online it seems that my CMOS battery might be dying. Would like to find out if it is okay to get any brand of the replacement CMOS battery as long as it is ML1220 or would I have to get the particular one made by Lixing? Thanks!

I bought a blackshark V2 pro from CEX, and because it is second hand it did not come with an activation code for the surround sound, does this mean I cant access the surround sound all together or is there another way to get a code? It was a rainbow six siege edition, that came with no serial number and no product ID so i cant request a new code all i have is the proof of purchase

When ever I plug my Razer Kraken X USB headphones into any USB port that is on my computer the computer doesn't recognize a device, neither does Razer Synapse. Ive got the right Razer Synapse installed, ive done everything i could possibly think of but no dice i dont understand whats the problem and need help.

I have a Razer Blade 15” Advanced (2019) | RZ09-0288x I've tried to contact Razer to see if i could get it repaired, but the site keeps telling me "Your product is no longer covered under Razer's Limited Warranty" Even though i selected the pay for repair for out of warranty products. There's no email address i can find to contact them just an AI assistant that doesn't help. All four USB ports have all of a sudden began to be very inconsistent even the USB C / Thunderbolt port. I've tried everything from, Restoring the PC to Factory conditionReinstall the USB drivers, made sure the software is up to date.Tried multiple USB devicesTried other USB devices, but with the same issuesUSB devices fully work on another PC.Any help would be appreciated. Thank You.

I have filled in all the required fields, but the submit button is still cannot be used I need help

I have. tried to reinstall/run Razer’s recovery procedure on my 12-moths old Razer 17 2023. To No avail, I dare say! 12 times (during the last 4 months) I worked through the razer procedure, leaving me with a totallyfaulty windows 11 system: problems: BOD galore every 15 minutes - disk fault already - after only 12 months of use??????? processors 12-19 are faulty - already after only 12 months of use??????? filessystem flaky and access permissions not set for most applications. COM servers access forbidden no adminstrative rights denies acces to administer/ correct errors BOD when using files(applications - due to disk faults And what does uppoert do? Can I upload documentation? support: only 1 (one) image (1 have 89 in 9 zipped blocks) AI-robot: I cannot answer your questions, I stop the session???!!!!??? No access to an agent “this we have dropped” ??!!??? as the AI God expressed it. Support is simply doin NOTHING! Only choice: throw away the Razer 17 - we have a new model for you, p

I don’t reboot often these days … so i have ignored it for some years time. But recently, it had gotten so annoying i began to troubleshoot this.Nothing worked until, out of exasperation (and understanding razer software has caused other issues), i exited chroma/razer software before rebooting or shutting down to test. And BINGO! Each time i turned off razer synapse 1st ...my shutting down time shrank by 1 minute. I have now gone from synapse 3 to synapse 4 with no change in behaviour. So my questions are … what is razer doing while trying to shutdown to then restart the PC (or turn it off)?And, more importantly, how do i fix this behaviour??(while closing the current win 11 session … there is no error message nor any message that says waiting for anything to close down). (I use razer synapse 4 [and chroma] for a viper mouse and blackwidow elite keyboard.)

Everytime I boot my webcam up it is dark. I have to manually open a program or use synapse (which freezes) to adjust the gain and max it out. When I open synapse is says “The Camera’s current settings are different from Razer Synapse. Which settings do you want to keep using?” Both buttons do nothing when I click them. I usually have to shut down synapse altogether then load OBS or some other program that allows me to get to the settings. Synapse is fully updated, windows is fully updated. I have uninstalled, reinstalled, even tried using windows drivers for the webcam as reddit suggested. Nothing works settings always revert. Also having problems with my Kraken headset as well, Might just dump Razer altogether if it can’t be fixed.

I have had trouble with my Razer 17 laptop for months now. problem: Razers recovery image is not working leaving me to reinstall (12 times!) with BOD’s galore and a non working Windows 11 as a result. Does Razer care? No support. just the glorious AI (“i will not understand what your are writing - I will only hav 1 image as dokumentation! bla. blaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah) Is that a way to treat a customer, if I may ask? Is there a way to create a support case, send proper dokumentation or what. Or is it too god for business just to ask the customer to trash a 13 monts old laptop and just buy another Not good enough Razer. I used to hold you in high esteem but NOT anymore alcuin02@pm.me

Hello, I want to buy a replacement 2.4 wireless dongle for my DeathAdder v2 mouse since I have misplaced mine. Is it possible to buy the replacement? I see on the the website the dongles for other mouses but not the DeathAdder v2 pro. Any help would be appreciated

I bought a mouse and its serial number is not readable on the official razer website. The mouse is visible in the Razer synapse application. https://imgur.com/a/tZU7rqO

Is it really this long to wait? Also, I’ve created a ticket regarding this issue, is the email from the razer gold is diffrent from their support even though im just using one (1) account ?

Hello Support, Could you help me on my Razer Hammerhead True Wireless Earbuds as the right piece drains its battery so fast even if its 100 percent fully charged, in just about 15-20 mins it will says "low battery please charge". I have purchased it last May 5, 2023 and I have all the receipts you may need. Hoping for your response on this matter Thank you.

My old sim is no longer available and I forgot my 2 step authentication. My email is still working. Please help me to change my mobile number

So I bought a used razer deathadder v3 pro mouse and the dongle broke. So I bought a DAv3 dongle separately to replace it. However I have no idea how to pair the two, or if it they are even compatible with each other. Does anyone know how to pair the dongle with the mouse? Or if it isn't possible

Hi Razer, I had planned to give my desktop a clean up and noticed both of the magnetic latches no longer work. The 'back' (cable side) doesn't go out, and the 'front' doesn't go in. I had to pull the front panel off so I could get the sides open (not a big deal, it was getting dusted too). It's obviously a few year old at this point, but I'm hoping that I can buy some replacement parts to get it back working like new. Thanks.

Hello I had purchased the Blackshark v2 pro with hyperspeed for my series x/s and when I stream from my console it says there is no mic attached at all. If I don't stream it works fine. What is going on here? Shouldn't it be able to work while I stream from twitch on xbox. And not only work when I'm not streaming. If you have a patch or firmware update for that that would be great.

I´ve bought the Razer Basilisk Ultimate and it doesn´t work, it doesn´t work connected (idk if the pc even recognises it) and it doesn´t work wireless, the razer pairing system doesn´t recognise neither the dongle or the mouse, the lights turn on when connected but i can´t get it to work. :(

When I open audio enchancement on windows settings for thx my levivathan v2 and blackshark v2 they both stopped working I have no voice with blackshark v2 and a broken noise with leviathan v2

I have Deathadder V2 pro. I have binded my mouse DPI buttons to numbers 9 & 0, they are working fine when synapse is not running but when i launch synapse they stop working.

how can i unlock my razer gold account?

I can't received a code with my mobile number. Please help me with 2-Step Authentication. I can't recharge.