Razer Support

I have three keys that are remining backlit.  I dont need/want them lit.  Im not working in the dark.  Any suggestions to turn off the lighting? Thanks

Integrated graphics still work, but the RTX 3070 not working, is not recognized in task manager, and shows “Windows has stopped this device because it has reported problems. (Code 43)” in device manager properties. I have never had this problem before and it happened immediately after updating from windows 10 to windows 11.

I have a razer blade 14 9-5900HX, RTX3070. I’ve got an error message (Code 43) on my gpu display adpater. I’ve done several thing trying to solve this issue:Update gpu driver Restore to old gpu-driver Fresh install of windowsDid not solve issue.However I tried to flash install a Vbios with no success:  ERROR: Mismatch at offset 0x00000000 - Expected value: 0x4E - Read back: 0xFFDoes anyone have any tips or knowledge about this issue?

I want to change the phone number registered in Razer ID, but I recently changed it to a different number than the phone number registered. I can't unregister my phone number, and I can't leave my account. Please help. It's written using a translator in Korean, so it can be weird. I'm sorry.

i have registered this activation code before but i my laptop was restarted due to LCD problems and it deleted all of my file. Can i have another activation code for my razer v3 x?

My controller connects to my Series X both with the dongle and the usb cable, but doesnt work. It works on my old Xbox One X and on the pc. Ive updated both dongle and controller using the pc. Controller is connected but the Xbox doesnt recognize it. 

I just bought the Razer Blackshark v2 x wired headphones. It is safe to say that I’m really satisfied with the purchase but the mic mute button on the headset is not working. 

Hi Razer, thanks a lot for  helping me in this situation : i'm desperate I bought this mouse in 2022. I had some difficulties, but I managed to use it. I started noticing the mouse disconnecting ; so I entered Synape, I clicked on Profile , and then mi Naga disconnected and stop working ….. It doesn't recognize it... The lights come on, but the mouse doesn't work. I researched on many official razer pages, I checked my device manager. I made the following recommendations from a similar article with my case:Check the USB connection: Ensure that the Razer Naga X is properly connected to your computer via the USB cable. Try using a different USB port to rule out any port-related issues. If you're using a USB hub, try connecting the mouse directly to the computer.Restart your computer: Sometimes, a simple restart can resolve connection issues. Restart your computer and see if the Razer Naga X connects properly afterward.Update Razer Synapse: Make sure you

Hey guysI've had this controller a little over a year and the left stick has an annoying drift down issue.I've messed around with the software, like the dead zone adjustment…. still does it.I've considered taking it apart to clean it up, but I decided not to…. as all the videos I’ve seen only show the back.Any ideas on how to get it fixed?? I refuse to purchase a new one… mostly because the price doesn't justify it for only a owning it for just over a year with little use!Any help would be greatly appreciated.IF I can't get it fixed without a huge price tag, I think I might end up purchasing another Microsoft Xbox pro controller.Guess we’ll see.

Dear Sir, Mme,I bought a V3 TE today, but I am having the same problem as I Installed the razer setup control app on windows but no joy, the problem still occurs.My SN is 762502C14601656Could it be a driver issue since I used a normal XBOX controller before? Kind regards, Dave

i buyed a blackshark v2 x and scanned the qr code and entered my information and it says your activation code is already used i want an another code

Please Help me to use the 7.1 surround sounds features after I have tried to register the Product number it says it was already registered but I don't know by who I just got this item today.Please send help 🙏 I want to use the 7.1 Surround sounds features in my Razer Blackshark V2X

Can I replace the Razer BlackWidow V4 X keycaps with the keycaps from my Ornata Chroma V2? I really dislike the height of the keycaps on my BlackWidow V4 X, and the Ornata Chroma V2 is my favorite keyboard. Ideally I’d get new keycaps that are the same height as the Ornata Chroma V2 and replace the ones on my V4 with it. Is this possible? Where would I purchase the keycaps?

The led strip lost the power and only works where the thing where the cable starts. the rest of the strip does not work

Alright, I’ve become too fed up with this, so I’m posting to see if anyone else notices these criteria I get for this issue. For reference:PC Specs: Intel i5 12600, GeForce RTX 3060 - Zotac Gaming edition, Corsair Vengence Pro - 32GB x2 - filler units x2, ASUS “PRIME” series mobo, Samsung EVO (960?) 2TB m.2Razer Devices: Blackwidow V4 X, Naga Pro v1, Chroma Mouse Dock, Goliathus Chroma Extended mousepad First: The issue seems to update the lighting, both the keyboard and mouse at the same time, but not the mousepad or mouse dock. I believe this may have ties to the game-profile lin

Hello! I purchased the Razer Iskur X back in 2023. I have some issues with the chair seat it self, and wanted to see if its able to be replaced? But I cant seem to contact support with out the serial number if there is a way I can get help I would greatly appreciate it!

My mouse stopped working all of a sudden and i can’t connect it either via wireless or via cable to the computer, no lights appear on the power even when connected through the cable, but the laser light sometimes appears at the bottom when i press the power button. I tried to search the forum for answers but got no nothing.Would love some help.

Hi Razer Support,I own a Barracuda BT headset (P/N: RZ04-03790100, S/N: IN2220D17201554) and I'm facing the exact issue described in this thread:  https://insider.razer.com/razer-support-45/barracuda-x-bluetooth-not-working-51123My headset enters Bluetooth pairing mode (blinking blue LED), but it never shows up in the Bluetooth list of any phone or computer. Interestingly, the Razer Audio mobile app detects the device and connects over BLE, but the phone cannot stream audio via Bluetooth — the headset never appears as an audio output device.I tried resetting the headset, clearing the Bluetooth cache, and testing on multiple devices. No luck. I suspect this is a firmware issue, but I have no dongle and no way to update the firmware.Is there any way to restore full Bluetooth audio functionality or force a complete firmware recovery?Thanks for any help.

Every time i try to open the PSN USD gift codes it shows a message that it’s not available in your region , everyother gift codes are available normally.when it would be fixed?

I just brought the Razer Hammerhead True Wireless - Earbuds - Mercury - FRML Packaging serial N°232047E03606056 product n°RZ12-02970500-R3M1 via Amazon, but I cannot find them on the bluetooth panel either of my PC and my smartphone.

What kind of panel is on the Razer Blade 18 2025? IPS? Mini-oled? 

Necesito ayudaAcabo de adquirir mi control Razer Wolverine Ultimate, pero en la aplicación no me deja editar los botones Ya intente en la aplicación de Xbox y en mi computadora y no me permite editar se queda en pantalla negra la aplicación Ya instale y desinstale la aplicación en varias ocasiones y no tengo éxito, Lastima que los productos antiguos dejen de tener soporte en la aplicación, ojala y exista una solución   

so im trying to calibrate my mouse i got but but nothing is poppping up about selecting a mouse pad i have one its not a razer but i still dont see the selection pleaase help  

Hi,I’m experiencing an issue with my Razer Barracuda X (2022) headphones. While they work perfectly for audio through both the dongle and Bluetooth, I’m unable to connect them to the Razer mobile app. The app doesn’t detect the headphones at all, no matter what I try. Additionally, I attempted to update the firmware, but the updater also fails to detect the device. I’ve followed the instructions provided, but nothing seems to work. Any help or guidance on resolving this issue would be greatly appreciated! Thank you in advance.

Hello!End of march I bought a razer naga v2 pro incl. mouse dock and charging puck.After two very long playing night I dicked the mouse on the mouse dock and it needed nearly 32hours to fully charge the mouse.The sign above blinks orange all the time.If I use the cable for charging it needs like 12h.So I would like to ask, if anyone has similar issues and how long does the charging of the mouse to fuel lasts with your razer naga v2 pro? Thanks in advance!