Razer Support

Hello, Razor users.My younger brother decided to play some games while I when to the shop. When I returned from the store, he said he heard a spark from the charging port and the laptop died.  Problems that I know exist:old battery (drains so quickly) overheating problems  I get small electrical shock from the surface of the laptop when charging I have always have it plugged in whenever I am using it because I usually have Adobe softwares and games running most of the time when I am not doing school work (which I do not use the charger). Can anyone help me diagnose the real issue? Is it the charger, battery, charging port, wiring? I live in Fiji and the technician I visit had no compatible parts for the repair. Your help will be much appreciated.

Hi community,I bought Razer Barracuda Pro on ebay, but I don’t have 2.4Ghz dongle to it. So I’m looking for replacement dongle, but I need your help. The dongle that I found is RC30-0378, would it be compatible with RZ40-03780100-R3U1?Thanks for your help.

I just bought a Razer Electra V2 USB and cant get it to work at all. Tried the firmware updater tool, tried uninstalling it and restarting the pc.Im using windows 10 pro version 22H2, build 19045.3208. TLDR: when the headset gets plugged in, it doesnt show any signs of life, and the person i bought it from said it works fine for them. I have tried different ports, different PCs, to no avail. I attached a screenshot of what windows shows when the headset is plugged in 

currently i have viper v3 pro and middle mouse button not working without the app with app it is working and i have tried both clean reinstall and device manager till now, but it is not fixed

so synapse registers the keypresses but only synapse

I bought this razer mouse from amazon, right mouse button long press not working, its been less than a year since the purchase. I coudlnt find anything useful to claim warranty. I have invoice for my mouse purchase.I tried searching for support in razer website, eventually it asks me to enter mouse S/N id and email, but it throw errors. I tried sending email to  support@acrorma.com but no reply. I need to fix this issue with my razer mouse ASAP, somebody please guide me

Blackwidow V3 (Analog) volume wheel light completely turns off while adjusting volume or while muted, after the 26-Mar-2025 Synapse update - it’s supposed to glow white during adjustment, and red while muted. I downgraded to Synapse 3 from 4, and it works perfectly fine again so it seems to be a Synapse issue. Are there any fixes to this, or how do I get this to the attention of Razer?

I’ve had to restart my windows install on my laptop, and now it’s not finding the proper Razer repository for the drivers to install. Where can I find the drivers for the camera and mic? Synapse doesn’t seem to have them either.

Hello, Yesterday I purchased a Razer Huntsman V3 Pro. Right as I plugged in the keyboard (Wired), I came across various problems that have to do with the Input to a certain extent.If I am playing anything that has directional movement the character will always get stuck in moving a certain direction for a considerable amount of time without me interacting with the keyboard. When I type in a Text Editor or Ingame text chat the keyboard input will often lag behind. The typed text gets stuck for 1-2 seconds, and then right after everything that I have typed is suddenly being inputed without me even touching the keyboard. One thing I noticed is that the Movement issue no longer happens when I close off Synapse, but the typing issue still does.The difficult part is that both problems happen sporadically, I can’t efficiently replicate the issue. They occur at irregular intervals and I am not so sure what can be done about i

CADE O SUPORTE GENTE? TROCAR NÚMERO DE CELULAR EU PERDI O OUTRO

help change my registered phone number

When trying to order ps5 hammer head ear buds, the shop will not let me continue past the first step in the ordering process. Have tried on both my phone and on the computer, nothing has changed.

My new Blackshark Pro v2 is not recognized on the latest version of razer Synapse 4.S/N: RZ04-0453Please help because ive tried all fixes possible on the internet T_T

As of today, my Basilisk Ultimate decided to stop working when plugged in via the wire. I’ve tried numerous things like using a different port, installing synapse 4, deactivating the device and installing new drivers etc. But the issue persists. The mouse is properly plugged in, as it is being charged,  just not recognized as a mouse otherwise. In the devices under windows it shows up with “driver error” (see screenshots in german)Hope this can be solved, as ive seen other people with the same issue posting today.

Hello, I bought headphones, entered the ID, and it says that the product is already registered. What should I do, return the headphones to where I bought them? Or will you help me? After all, I have the headphones, but some dishonest person stole what I understand to be my key. Please help me deprive him of this pleasure and make me happy, because I bought your headphones and I really want to hear how they work. My friends told me so much about them that I decided to buy them. They warned me that I could encounter fraud, and that's what happened. Please do not disappoint me and help me figure it out, my whole family can't wait to hear them in action. Thank you

Purchased a Razer Blade 15 in December 2023. Everything worked perfectly so far. Two hours ago, with an external monitor connected, the internal display just went blank. The laptop continues to run just fine on the external monitor, but the internal display seems to be dead.I tried everything that could be found here in the forum, including the 15 seconds reset, new cable (not the issue), other external displays (not the issue). It is obviously not anything driver-related as it happened during otherwise uninterrupted use, but of course I first un- and then re-installed both the Intel and the NVIDIA drivers (not the issue). Re-installed Synapse (not the issue). Without external display, I see no Razer logo during boot up and also cannot enter BIOS. Just black. What can I do? 

Hello,My Razer Barracuda X Chroma headset was working perfectly with the dongle. However, after I connected the headset to my phone via Bluetooth, I am no longer able to reconnect it to the dongle. Could you please assist me with this issue?Thank you.

Hey !Since a recently windows update, Synapse doesn’t work anymore.It seems that clicking on “launch synapse” doesn’t do anything.What happend? 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

I'm experiencing a very specific issue with my Razer DeathAdder V2 Mini: it works perfectly in Windows and other games, but only in Valorant and Fortnite it keeps disconnecting and reconnecting repeatedly. I've tried literally everything but the problem persists. Troubleshooting Steps Taken (No Success): Clean Windows installation Default Windows drivers (without Synapse) and updated Synapse Manual driver reinstallation Disabled mouse acceleration (both in Windows and in-game) Tried all USB ports (2.0, 3.0, no hubs) Updated mouse firmware Reinstalled Valorant and Fortnite (verified files) Tested mouse on another PC (same issue) Support Contacted: Valorant and Fortnite support redirected me to Ra

There are design flaws in the key light chroma that have made it a nightmare for me.  I’m just going to tell you what you need to do to salvage this ridiculous product:first of all you need to support all kinds of networking scenarios.  Currently only WPA2 works to communicate with your device.  Which is a problem, considering that there are so many networking protocols and not everybody is at the liberty to change theirs just to accommodate a single light.  Tell your developers to make firmware that enables all networking protocols and even open networks. secondly, you need to enable Bluetooth control of the device..and finally you need to teach your developers.net Maui So they can deploy a version of synapse For Mac.  Content creators use Mac.  You made a product that competes with Elgato and Neewer.  Do you even employ a CIO or enterprise architect to guide your design decisions?    

Hi there, I’ve been trying to return my order. Razer prompts me to provide an order # and an email address which I try over and over again but the only thing that pops up is “We don’t seem to recognize the order number and email. Please double check or contact us”. Which is flat out ridiculous because everything is correct. What is going on here?

After i installed Razer Synapse 4 my Sound Quality from Razer Nari just Broke . The Sound is like under the water or something . I can not reproduce the Sound also in EQ . There is no way to get the same sound in Game then before . It sound very Bad. How can i Fix ? Best regards 

Hello,I recently bought a keyboard, and it is not quite what I expected. I’m trying to return it, but I get the following message:We don’t seem to recognize the order number and email. Please double check or contact us.This sends me into a never-ending return loop that brings me back to the start return page, etc. I would like to return the keyboard I have and order one that is more to my needs.

Hello I hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?Thanks in advanced :)