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43604 Threads
GlossyGrapefreshboard122
GlossyGrapefreshboard122Insider Mini
asked in Razer Support
Keyboard won't sync all the colours and nothing will fix it.

The keys from (tab qwertyuiop[{}]) are pink instead of blue like i set it on razer synapse, ive tried all the steps given by support and nothing fixed it, only the colour red syncs all the keys to red but no other colour works.the keyboard is razer blackwidow v3

130
GlossyGrapefreshboard122
1 year ago
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HubblikaInsider Mini
asked in Razer Support
Razer Naga Left-Handed Edition side buttons not working

After two years of using my Razer Naga Left-Handed Edition mouse one of the twelve side panel buttons stopped working properly. It only gave input if it was pressed on a specific area of the button and if held down it didn't give input at all. I got it replaced because this issue occurred within the warranty period but after one year of using my new mouse it had the same issue just with another button. On my first mouse it was the 1st button now its the 3rd. I tried cleaning it with compressed air and rubbing alcohol but it didn’t help at all. The buttons that went bad are the ones that were used the most but they don’t make a different sound or have a different feeling than all the others that are working. I saw others posting about this problem here but it didn’t seem like anyone knew the answer so I was wondering what exactly causes this issue and if this is fixable or I will have to buy a new mouse.

610
H
1 year ago
diaverso
diaversoInsider Mini
asked in Razer Support
Quitar las teclas de Razer blackwidow v3

I have the Razer blackwidow v3.And I want to remove the keys, to clean it well.Can the keys be removed?If they can be removed, do I need the special tool or can I use something to pry them off?

240
diaverso
1 year ago
I
interactiveplace264Insider Mini
posted in Razer Support
Lumbar support lever doesn't lock (Iskur)

Hello,  guys!Yesterday I got my Iskur chair and it’s amazing. My first Razer product! But I can’t seem to lock the lumbar support pillow. I watched every support video by razer but it doesn’t help. The lever button works, it’s not stiff or anything. The white bolts are stuck and don’t move.  Any ideas? https://imgbox.com/M0hdHOHLhttps://imgbox.com/jmkPcFE7

250
I
1 year ago
Aramayis
AramayisInsider Mini
asked in Razer Support
Razer viper mini jumps back and forthю

Добавьте как можно больше деталей, предосRazer viper mini прыгает взад и вперед (очень часто в верхней левой части. Пользуюсь мышью уже 8 месяцев.Попробуйте все нижние действия.Что делать?тавив детали, вы облегчите другим ответ

261
Aramayis
1 year ago
S
SirIlosInsider Mini
asked in Razer Support
Razer Blade 15 2021 advanced- dropped performance

I have updated all drivers synapse, NVIDIA, intel, windows, everything. After all the updates. For some reason the performance has dropped harshly. I have the i7-11800h with rtx 3070 and 16gb ram. It should play elden ring at approx. 60fps at max, and war thunder at 140+ fps. After the updates i am getting 20 fps for elden ring and 50 for war thunder the exact same settings. Do we know why this could be happening?

772
S
1 year ago
secretquickScarlet186
secretquickScarlet186Insider Mini
asked in Razer Support
blackshark v2 pro mic not working

I did all the steps that were listed and nothing works, HELP

400
secretquickScarlet186
1 year ago
B
BreakingWindInsider Mini
asked in Razer Support
I would like to send my laptop in for a battery replacement.

Hello has anyone had any experience getting their battery replaced after warranty has run out? I have an RBS 2019 and the battery is swollen. I am willing to pay the service fee and send it in for a battery replacement.

271
Razer.Zionzedd
1 year ago
A
Andersonn1739Insider Mini
asked in Razer Support
Headset HEADSET GAMER RAZER NARI ULTIMATE WIRELESS XBOX ONE, RZ04-02910100-R3U1

  Hello, I would like to confirm if the original Xbox One Wireless Pc Controller Adapter will make the HEADSET GAMER RAZER NARI ULTIMATE WIRELESS XBOX ONE, RZ04-02910100-R3U1 headset work on a computer with windows 11? Olá gostaria de confirmar se o Adaptador Controle Xbox One Wireless Pc original, vai fazer o headset HEADSET GAMER RAZER NARI ULTIMATE WIRELESS XBOX ONE, RZ04-02910100-R3U1 funcionar no computador com windows 11 ?

310
A
1 year ago
streettechnoPeru210
streettechnoPeru210Insider Mini
asked in Razer Support
Inquiries about Viper Mini Signature Mouse Feet

Currently using Viper Mini SignatureI want to buy extra Glass mouse feet, is there any way?

621
Crowned.Vulture
1 year ago
LegendofKirby77
LegendofKirby77Insider Mini
asked in Razer Support
Mouse dock pro charging

i just purcased a new mouse the Basilisk v3 pro with the mouse dock pro and they dont charge. at first when i put the mouse on it would charge then flash very fast. i would pull it off thinking something was wrong then now when i try to charge nothing happens

772
H
1 year ago
A
Aldirty
posted in Razer Support
Razer Blade 15 (2020 Base Model) thunderbolt connected to dGPU?

Hello. I am thinking of buying a thunderbolt 3 docking station for my Razer Blade 15 (2020 Base Model) (RTX 2060) and am wondering if a thunderbolt dock will connect directly to my dGPU instead of the integrated GPU. I would like to get an external monitor and eventually another to have dual monitors hooked up via the thunderbolt dock. Although from what I have read online, I seem to get mixed messages with some saying the Blade 15's TB3 port won't directly connect to the dGPU (RTX 2060), rather it connects to the integrated GPU provided by intel. Also that the only way to directly connect your dGPU to run games on an external monitor would be to utilize the DisplayPort or HDMI ports. Which kind of defeats the purpose of trying to set up a one cable docking station to the Blade. Can anyone verify this? It is very difficult to find a straight answer on the topic. If it doesn't connect directly, why? Thanks.

2882
FluorescentPinkJEThit254
1 year ago
Yakir951
Yakir951Insider Mini
asked in Razer Support
Red light always on on my Kraken Kitty

When light is turned off one ear always lighting red

690
Yakir951
1 year ago
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TransGalChloeInsider Mini
asked in Razer Support
Issue with Mouse 5 on Razer Basilisk V3

Having a very weird issue right now, Mouse Button 5 isn’t working correctly.It seems to work and either catch up on inputs or just hold itself down for a couple seconds after plugging it in and out, and then stops working againI’ve tried uninstalling synapse, plugging it into every different usb port on my computer & cleaning the button itself but none of it seems to work. This only seems to be a recent problem, perhaps since I updated the mouse’s drivers, but there doesn’t seem to be a way to undo that so I’m at a loss.

1320
T
1 year ago
FluorescentPinkJEThit254
FluorescentPinkJEThit254Insider Mini
asked in Razer Support
Can the "Razer Blade 15” Base (2020) | RZ09-0328x" do VR via the thunderbolt port or using oculus airlink?

I have hears the blade 15 cannot use VR as the thunderbolt is not linked to the dedicated GPU. Is this true? If so, does airlink still work? Thanks.

270
FluorescentPinkJEThit254
1 year ago
W
whitered24Insider Mini
asked in Razer Support
mouse scroll problem

Mouse razer deathadder essential. mouse problem - I use this mouse on my PS5 and I found a problem with the scroll on it, when I try to use it to play or scroll down on something it doesn’t work, I try to figure out the problem or if it’s a secret setting on the mouse but I didn’t found anything. Can someone help me ? 

150
W
1 year ago
559093080
559093080Insider Mini
asked in Razer Support
how to change mobile number

i lost my phone and i forgot my backup codes.How can i change my mobile phone number?

210
559093080
1 year ago
Subeyy
SubeyyInsider Mini
asked in Razer Support
Razer Kaira Pro for xbox

Hey guys, just wondering if anybody has had a problem with distorted sound in the kaira pro? I was in the middle of a game when my sound went fuzzy and hasn’t ever gone back to normal. The sound is very high pitched and distorted no matter what I do to try fix it. Any tips on how I can fix this? It’s only new.Would really appreciate the help

1882
IOLITEcoolMangoTango109
1 year ago
K
kayxjohnnyInsider Mini
asked in Razer Support
Viper Ultimate Creaking and Rattling

My razed viper ultimate makes creaking noise whenever pressure is applied to pretty much anywhere on the mouse. Also, it rattles when you shake it. Is there any options on how I can fix these issues?

1120
K
1 year ago
Razorsharkv2
Razorsharkv2Insider Mini
posted in Razer Support
razer kraken v3 ac

Ordered the Razer Kraken v3 Pro and they came after some days. Opened it and there was no Activation code card or something in this direction. registered it online and still nothing

60
Razorsharkv2
1 year ago
AMETHYSTclassicRhythm741
AMETHYSTclassicRhythm741Insider Mini
asked in Razer Support
I bought a black shark v2x QR code

I bought a black shark v2x, but it only contained a QR code without a code. Does scanning this give me the code?

742
SpanishVioletbizhome393
1 year ago
R
rafaelbrunorsInsider Mini
asked in Razer Support
Razer Viper Ultimate não funciona

Comprei o Mouse sem Fio Razer Viper Ultimate, utilizei ele no primeiro com a carga que já veio de fábrica, mas no dia seguinte tinha acabado a bateria, coloquei para carregar, mas não tem jeito dele ligar, também não mostra nem que está carregando. Saberiam de algum procedimento para fazê-lo funcionar?

3670
R
1 year ago
DarkBluebicyclepoly119
DarkBluebicyclepoly119Insider Mini
posted in Razer Support
verification code not coming

Razer gold Türkiye buna çare bulun 3 gündür play kod almaya çalışıyorum fakat şu dogrulama kodunu sabah akşam denemeye rağmen gelmiyo malesef alamıyorum lütfen ya doğrulamaya kaldırın ya da sorunu çözün artık. Lütfen mağdur ettiğiniz yeter

130
DarkBluebicyclepoly119
1 year ago
VioletWebpulsebuzz886
VioletWebpulsebuzz886Insider Mini
posted in Razer Support
Razer Blade 15 Advanced Early 2020 getting hot & battery bloated

Hi there,i bought my first Razer Blade in November 2020 for performing visuals with resolume.Im always using a notebook stand an cleaned the cooling system 2 times per year,cause it’s getting hot even if i run the fans @ max rpm and brwosing internet on integrated gfx.Over a year ago my trackpad (left side) was not working properly anymore.A few weeks ago i wanted to take the Blade with me and recognized it does not close tight anymore.The reason was a bloated battery. I removed the battery.Is there a way to get a new and safe one?Hans 

580
VioletWebpulsebuzz886
1 year ago
rushplaneNickel689
rushplaneNickel689Insider Mini
asked in Razer Support
problem connecting barracuda x headphones to phone via bluetooth

I tried to connect headphones to my Google pixel 6 phone, but I can't figure out how to enable bluetooth connection. I read the manual and it says to hold down the power button for 5 seconds, but nothing happens to me. I also wanted to try resetting the phone to factory settings, but there is no information on this. Maybe someone has already encountered this problem.

1121
walter3000
1 year ago

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