Razer Support

The bracket holding the back of my chair broke today, and I am just wanting to be able to purchase a replacement part. Its the right side recline mechanism bracket, and it currently has cracked halfway through, and has made the chair impossible to use. The chair was purchased in 2023, so it is out of its warranty period, but I am still willing to purchase the parts. The automated systems have not been helpful due to the age of the chair.  

Im having issues with certain keys double or triple typing on this keyboard. EX: “The aant isss eating the graainsss”. I’ve tried everything from driver cleanup, deleting all raazerr files, uninstalling and reinstalling synapse, disabling synapse altogether, blowing compresssed air into the keys. Nothing seems to help. Ive only used this keyboard maaybe 3-5 times since ive bought it so im not sure what the issue could be.

Sehr geehrtes Razer-Team, am 2. November 2022 habe ich bei Saturn eine Razer Balistik Ultimate Wireless Maus mit Docking-Station erworben. Leider habe ich in letzter Zeit Probleme mit der Maus. Sie hält nur noch maximal 30 Minuten, und die Ladung funktioniert nicht mehr ordnungsgemäß, da sie nicht mehr richtig haftet. Könnten Sie mir bitte mitteilen, ob es möglich ist, das Produkt auszutauschen oder zur Reparatur einzusenden? Saturn hat mir geraten, mich direkt an Sie zu wenden. Ich hoffe auf eine zügige Lösung dieses Problems. Ich habe schon ein Ticket bei Razer aber kann es aus irgendeinen Grund nicht öffnen. Fragereferenznummer 231020-001115 Ich sollte meine Daten durch geben Pascal Brummel Michael-Ende-Str.21 44339 Dortmund Die Maus habe ich in Dortmund Eving gekauft. Seriennummer: PM2214H13356372 Mit freundlichen Grüßen, Pascal Brummel

The delele key on my Huntsman V2 Analog keeps adding a “6” whenever I press it, i.e. it still performs the delete function but immediately inputs the number 6 afterwards. The problem persists after remapping the key. I found someone with a similar answer here: But the links in the response are no longer working. What can I do?

Hi, I am not getting any sound from the Kraken V3 Pro headset. Tried updating the firmware for both the USB dongle & headphones. But it is still not working. Is there an issue with this model or the specific Serial Number that I was issued?Thanks

My Razer Enki is tilting on its side opposite the locking lever and is resting back from the smallest force. I checked the gears and found no signs of damage. I'm noticing that the mechanism can move freely while the side with the locking mechanism stays in place. My best guess is there is something more internal in the backrest that is broken. If there is a way to fix this or a part I need to replace, please let me know. Here are some photos as an example. 

I’ve had the mouse for maybe 4-6 months. I cant remember exactly when i bought it. Its been working just up until today where it works when plugged in but not wirelessly. When disconnected from the usb-c, the dongle lights up green. its at 100% battery. Ive updated the firmware, uninstalled synapse, uninstalled from device manager and restarted, plugged in to every usb slot on my brand new pc. I dont know what else to do. 

I recently lost the dongle for my Blackshark V3 pro and was wondering where I could purchase a new one. Thanks. 

Hi,the tilt mechanism of my razer Iskur is broken, I would like to know if is it possible to buy a replacement part.regards

I just bought a Viper V3 Pro. After unboxing theres no respond on the scroll wheel. 

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset and tried to register it as a product on my account, but I received a message stating that the product had already been registered. However, I did not do this. I have the box, the serial number, the headset, and all the brochures. The box was sealed.For reference: I have the product ID and serial number, and I can provide them for verification. Please provide me with instructions on how to register the product to my account so that I can access the software. Thank you very much for your support—I look forward to fully enjoying the Razer BlackShark V2 X

My Razer Blade Pro 17 has apparently overheated and warped the bottom of the computer. Is there help for this? Can I replace the battery?

I purchased a Razer Leviathan v2 recently, and I’ve noticed that Synapse 4 doesn’t have any effect when I try and change EQ or spacial audio settings. I downloaded the THX spacial audio app, which does work when I try and change settings, but it’s asking me to pay $30 to unlock the app after the trial. I tried to purchase the app through the store, made the payment, and saw the success page but then received an email saying that my order was cancelled and I should contact customer support, which I already did. I had a 5 minute chat with an AI assistant which was less than helpful. Anyone got ideas? Everything says I should be able to use Synapse 4 to EQ and calibrate THX, but no dice there, and I can’t use the special audio app until I find a way to purchase it. Thanks!

Hello,My Razer DeathAdder V3 Pro wireless dongle is completely undetected , bricked. It does not appear in Windows Device Manager, Linux lsusb, dmesg -w, or journalctl -kf on multiple USB ports and multiple systems. There is no USB enumeration at all.The mouse itself works when connected by cable, but the wireless dongle appears to be dead. I have already tried different USB ports, different computers, Windows, and Linux, but the dongle shows no sign of life.Because the dongle is not detected at all, I cannot use the firmware updater or Synapse to repair or re-pair it. Also, as far as I can see, replacement dongles for this model are not sold separately in Turkey, so I cannot simply buy a new one locally.Could you please help me get a replacement wireless dongle for my Razer DeathAdder V3 Pro, or provide another solution so I can use the mouse wirelessly again?Thank you.

Hi thereI have an out of warranty Razer Iskur chair. Still works like a charm but the seat leather has cracks all over it, and the right armrest pad is also damaged.

I am used to using the wired version of the Blackshark V2 Pro headphones No EQ button. I have had them for a few years but I wanted to use them wireless due to an issue with my computer causing videogame audio to be put through my mic even when the mic was physically disconnected or headset button muted.  So I charged them and plugged in the USB dongle I had gotten with the headset and turned it on. The computer (windows 10) said it was set up and all my setting are set to input/output from the headset but no audio is coming out and no mic audio is being picked up. The headset turns on directly to a blue light and only flashes red/green when charging. I have tried to hold the power down to turn on Bluetooth connect to see if it would connect to my phone but it doesn't seem to enter the mode. It shouldn’t be Bluetooth connected to anything else as I have turned off Bluetooth on all my other devices thinking that may be the problem. I have tried a few different USB ports on the PC thinki

Hello,I am writing to request an activation code for the 7.1 Surround Sound software for my headset. I did not receive a code with my purchase, and I have attached a photo of the product label for your verification if you want.Please let me know if you need any further information to process this request. Thank you for your assistance.

I have an issue with my Razer BlackWidow V4. Ever since I bought it, the Backspace key has been acting strange. It generally works, but if I spam it, it gets physically stuck in the down position. If I tap it a few times, it pops back up. This is incredibly frustrating because when I'm typing and need to hit Backspace a couple of times, it ends up erasing half my text.!--tgqphd|[]-->This is definitely not a software issue because the key physically catches and stays down. What should I do about this? Is it a known defect, or is it supposed to latch like that if pressed at a certain angle? Can this be fixed somehow?!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->

I’ve been trying to order multiple laptops, and it keeps cancelling my order.  I was successful ordering 3 and it says it is still in stock.  My CC has plenty of space on my limit.  Why do they keep cancelling the order without a reason? Thanks.

Hi all,It seems a reoccurring issue happened again today.Been using the said mouse for a while now. Everything was just great, until the scroll wheel just stopped working. Any other function on the scroll wheel is working fine, just not the scroll part.- Have used compressed air to clean (while not really needed though)- Removes all razer software using Revo Uninstaller to remove everything- Rebooted the pc after uninstalling the software- Reinstalled all software (Synapse 4 and Chroma App)- Rebooted PC again- Tried the device firmware update (which told me I was already on the latest firmware) Nothing worked.Any suggestions are most welcomeMany thanks in advance !

Often receiving “stuttering” audio on sounds always consistently being reproducible on the same sounds. If I increase the overall volume of the headset to a certain level than it seems to stop it stuttering.  EQ would seem the obvious thing here but I’m using a completely flat EQ.Connection Issues would seem like the next obvious thing but I’ve tried using a wired connection as well as Bluetooth and 2.4 wireless. I’m also not connecting the wired connection through any USB hubs and its always consistently on the same sounds.Ive made sure there are no windows enhancements and I’ve also tried on different devices including phone(android),PC(windows) and a laptop(windows).Ive also made sure to update the firmware to version 1.3. I’m also testing with the Microphone muted. lastly I am not using the surround sound feature and I’m using Razer synapse 4.0.86.  Test audio can be found below where the first 10 seconds creates alot of audio stuttering. Seems to only occur when volume of headset

I just got my blackshark and i have noticed that mid game of CS2 the game audio blows out/ goes robotic. I have looked it up and there is no response or fix to this issue. I am hoping for something otherwise I am returning this headset. 

Does anyone know if Razer still makes the quick charging stand for ps5 in blue.  Can’t find it anywhere and the website says it comes in blue. 

i have  new hammerhead x hyperspeed. and i can not use thx spatial soud because can not select output device. pls help me 

Hello Support Team, My Razer Naga Trinity has two buttons on the  7 button interchangable Thumb Plate that intermittently stop working for me. The device is well outside warranty and not available for purchase anymore. Since I am unable to purchase a new mouse that comes with this thumb plate, am I able to purchase a replacement from Razer? Or are there instructions somewhere on how i can disassemble the thumb plate for cleaning? Isopropyl Alcohol from the sides of the button didn’t work. Model No. RZ01-0241Thank you,