Razer Support

Hello, I have an issue with my barracuda pro, It is not showing up on my laptop and I cannot set the product to my default speaker and mic. without it, i cannot customize the headsets EQ and everything. I tried everything, restarting, resetting,  uninstalling, repairing.

I have a Razer Kraken Ultimate (USB) on PC.  I can’t get the PC to recognize the device as anything other than speakers and with stereo as the only sound option. I’ve tried uninstalling the device, checking synapse settings etc.

The App keeps crashing when laptop connects to my Razer Laptop Stand v2 which then connects to Razer monitor stand, Deathstalker TKL  and Basilik v3.Only Synapse and Chroma app is installed in the office laptop. The Windows user account used is a non-privileged account.Application Error Event logs are as listed:Faulting application name: RazerAppEngine.exe, version: 4.0.560.2, time stamp: 0x668dce24Faulting module name: ntdll.dll, version: 10.0.26100.4652, time stamp: 0x6c6bd922Exception code: 0xc0000374Fault offset: 0x000000000011dc15Faulting process id: 0xA520Faulting application start time: 0x1DC067DA4DDCBDFFaulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.560\RazerAppEngine.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 357d44da-7099-4b8f-94b3-9c3aace9ac0fFaulting package full name: Faulting package-relative application ID: Faulting applicatio

Hola, tenía guardados unos auriculares hammerhead wireless desde el 2020, hace unos días en 2025 los destape pero no funcionan, estaban nuevos en su caja original. Solo prende el estuche pero los auriculares no sirven, ningún dispositivo  los reconoce

Good day all, My Razer blades battery was due for replacement (swollen and excessive wear). Could only find 3rd party battery in my region. Received the new battery, installed it but the blade wont turn on on battery and wont charge the new battery.What I've observed and tried so far :Turns on with official power supply. Can disconnect power supply once on and runs of new battery (flashing red power led) 0V and no capacity displayed in battery report. Windows just shows 100% but never drops. Have tried power drain (holding power button for 15 seconds with white light) Have uninstalled windows battery management driver (No change) Have tried a type C charger (Not charging) Have tried calibration, ran for 30 minutes YT loop before shutting down (still not charging)This seems to be a common problem across multiple models and years of Razer laptops, and luck of the draw with 3rd party bat

I purchased a Razer Blackwidow V3 TKL on December 27th. After about a week of use, I noticed that some keys sounded and felt different. Specifically, the 0, F8, and * keys sounded and felt unlike the others. I'd say they have different switch sounds and feel. It feels like they have a different switch than the green switch. What steps should I take regarding an exchange or warranty claim?

Do kraken kitty v3 pro have hypersense hapticfeedback? And how to turn it on?

I have a broken Iskur chair base looks like the weld broke. Hard to see in photo. My chair is out of warranty purchased back in 2021. Just looking to see if I can get a replacement base unit. 

Hi Razer Gold? I haven't received my Razer Gold voucher code yet. Phone number: 081315097978 and send the code to My email: trisnosaputra.746@gmail.com

My grandmother gave me her Naga Trinity because my Basilisk V2 is dead.When I plugged it into my, a few moments later, my mouse disconnects almost every time I move it too fast.In addition, it also happens that my keyboard blocks the ctrl, shift, and alt key.I searched on the internet but I didn’t find any solution, is there a way for me to save this mouse because I don’t have the money to buy another one?

I just received my Deathadder V3 Pro that comes with the 8k Hyperpolling adapter.  The first thing I did was install Synapse and then I checked the Razer website for firmware updates.  I do see a very recent firmware update for the mouse so I downloaded it and attempted to update my mouse.  My mouse is not detected by the firmware update utility.  I have tried choosing both the left option, for updating the dongle and the mouse, and the right option, for updating just the mouse.  I have tried plugging the mouse in directly, switching USB cables, switching USB ports, plugging only the wireless dongle in (using a Logitech to control the PC), removing drivers from device manager, reinstalling Synapse, and finally another PC (Win 10).  I also tried downloading the firmware updater for just the Hyperpolling dongle but it does not detect the dongle either.  I have not had any problems with Logitech or Glorious software detecting mice and doing firmware updates.  Can someone please assist?

HiI just bought a Kraken v4 headset and was gonna set up the surround sound. Downloaded the app and it said that I don´t have any activated surroundsound products. I had to register my headset by giving you some sort of code. But I don´t have any code. The box only contained the headphones in a black back and nothing else. I googled what you ment with code and saw that you apperently should have gotten a card with a scratch code on it. I didn´t get that in my box. There is nothing. So, what do I do now?

The Razer Deathadder V3 Pro (Smooth Touch) does not appear to work wirelessly with the Razer Atlas glass mousepad. The Razer Deathadder V3 Pro comes with a “Hyperpolling Wireless Dongle” (which is apparently different from the “Hyperspeed Dongle” used with other mice, at least according to this page https://mysupport.razer.com/app/answers/detail/a_id/20273/~/razer-deathadder-v3-pro-(smooth-touch)-%7C-rz01-046303-support-&-faqs). When using this mouse while plugged in directly to the PC, wired, it can track just fine on the Razer Atlas surface, so my mouse sensor does not appear to be having any issues. However, when I try to use the wireless dongle, it stops recognizing the mousepad and cannot seem to adjust to the Razer Atlas. I do no

Hi there, I'm hoping to get some help with my Razer Blade 14 rtx 3070 2021 version. The battery bulges under use making it difficult to click down on the trackpad. I'm savy enough to do a battery replacement by myself, but where can I get a new replacement?

Hai Razer gold.Pembelian Razer gold saya belum mendapatkan kode voucher nya. Kirimkan ke alamat email:trisnosaputra.746@gmail.com

Hello.I bought headphones three days ago in Ukraine. When I try to add the Blackshark v2 x headphones to my account, I get the message “This product has already been registered.”How can I get around this, or is there any way to register my headphones?

Hello, I am using the Blackshark v2. When I record something with the microphone and listen to it afterwards, there is always a slight crackling sound. This is very annoying. How can I fix this? Next, the recording itself is a bit quiet. Unfortunately, I can't find anywhere to adjust the microphone gain. The search engine AI recommended this to me, but there are no settings under Sounds -> Recording -> Properties and nothing in Synapse either.What can I do? 

Hello.I bought headphones 7 days ago in Russian marketplace. When I try to add the Blackshark v2 x headphones to my account, I get the message “This product has already been registered.”How can I get around this, or is there any way to register my headphones?

We have the 2022 Blade 15 (SKU RZ09-0421x).  I got my son the Core X V2.0 for Christmas and it just refuses to work! The current best I can do is to get the Core to see the Blade’s internal GPU.  So many different things tried. It all leads to one question. Is Thunderbolt PCIe tunnelling disabled by firmware policy on SKU RZ09-0421x, and is there any firmware that enables it?

I purchased my sons Kaira X xbox headset in October and finally registered it in December…I keep seeing that once you have registered the product an activation code will be sent by email…a week later I still have no code and no way of contacting someone at Razer to talk to….help please!!

Hello,As in topic where i can buy USB sound card for Blackshark V2 or Little friend from China is only option?

Hi There,I will like to enquire about the replacement part for my chair.I have issues with base. Mainly the tilt mechanism and as well as well hydraulic system.May i know where can i purchase it?Thank you. 

Hi Support Team,  Good evening.  I have been trying to update my account information (contact number). However, I am unable to as I lost my phone some time ago. Can you please help me change my contact number so I can continue purchasing in game credits using your service. Please let me know if you need something from me to prove that I own this account. Thank you. 

Hello.  The surface of the left armrest of my Iskur V1 armrest has a very large wrinkle/deformity in it.  I purchased it in May of 2022.  How much would a new armrest cost?

Hello! My wife bought me the Razer Blackshark v2 X on 18 December as a present but then I was trying to register it today and site said it was already registered. Please help. I have a receipt to prove that she bought them.