Razer Support

Hi. My Razer Tartarus (v1, I guess, with green backlighting) has been an integral part of my daily gaming (flightsim) experience ever since I bought it, years ago: Today, I innocently allowed the software update which had been nagging at me for some time with its little window - and as a result, all my macros and profiles have vanished from the interface. When I open the GUI, I now just get a screen telling me to connect a Razer Synapse enabled device/’Visit Razer Support’/’Visit Razer Store’/’View Compatible Devices’ (according to the list on the Razer site, the Tartarus is a compatible device...).The bottom line is that until I allowed the update, the device was working perfectly. I am really upset that it has been disabled and rendcered useless by this update. I know cloud storage was discontinued a while ago, and that is fine: please, I just need to get back my local/offline settings and the usual keyboard/macro interface. What do I need to install/remove/… do?! Can anyone please h

So my mouse just stopped working. I was using it at the exact moment it happened; it simply wouldn't work anymore. Now the blue light is static and it's drifting very slowly upwards, kind of to the left. I've tried everything: cleaned the sensor, changed the surface, tried it on another computer, tried reinstalling the drivers, and nothing.

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro microphone being extremely quiet outside of Discord.In Discord, my voice sounds normal and clear, but in Windows (Voice Recorder, system input level) and in games like CS2, the microphone input is very low, as if I was speaking quietly.Additionally, when I test the microphone in Windows, the input level only reaches around 5% when speaking normally.I am aware of the firmware fix released on April 23, 2026 regarding microphone settings not being retained. My device is updated to the latest firmware, but the issue still persists.I have already performed the following troubleshooting steps: Set microphone level to 100% in Windows Selected the correct “Chat” microphone as default device Disabled exclusive mode and audio enhancements Reinstalled Razer Synapse and reset settings Updated headset and dongle firmware Tested both wireless (USB dongle) and wired USB mode Tried different USB ports Tested on another PC T

I'm having a problem with my Black Shark V3 headphones. I updated the dongle and now I can't hear anything, even though it's detected by Device Manager and the headphone volume wheel works. I also tried them on my PS5, where they used to work, but now they don't work either. I've tried everything, and I even contacted support, but they were pretty unhelpful. I would really appreciate any help.

I bought my razer viper v3 from amazon and used it for about 2 month now. It seemed ok at first but now I realize the side button double clicks sometimes. I have searched and tried out everything I could. I read that warranty for gaming mice goes up to an year, so is it possible for me to get a repair or exchange service right now?

I have snapped my dongle for the Razer Blackshark v2 pro and am in need of a replacement. Is this possible please?

can i buy a replacement part or get it on warranty. please help 

So I did a new firmware update for the blackshark v3 pro and after it was done my audio wasn’t working. So I reset my computer and it still wasn’t working. Anyway I’ve tried everything and it still doesn’t work it says there is audio going into the headset but I can’t hear anything and the only way it works is if I plug it in wired. So idk why the dongle just stopped working even though it says I’m connected to it and all but if anyone can help I would greatly appreciate it.

I’ve just bought brand new razer kraken kitty v2 pro from amazon tr, (seller is amazon itself) but i cant find my Surround Sound Activation Code it says we sent it to your email adress but i havent received any email and activation code part shows blank i need immediate help. 

Hello Razer, I updated my recently upgraded BlackShark v3 pro for Xbox, (this is the update date 04/28/2026 and bought 04/23/2026) and I lost the sound when connected using a dongle, I deleted all the software and reinstalled, deleted the drivers, connected to another computer, but nothing helped, please help.

Hello , I have a problem , my jack microphone of my Razer kraken v3 hypersense is dead and I need to change it , how to have the piece ? and other problem i lost the series number. Thx to help me 

I have been using a Razer Naga Pro V2 for a few months flawlessly on both Mac and Windows systems with the 2.4GHz dongle and Bluetooth. Today it started losing connectivity intermittently every few seconds on 2.4GHz. I switched to bluetooth and it’s even worse. It acts as if it is completely asleep for 1 second of every 3 seconds. The only way it is usable now is via the direct USB connection. The bluetooth functionality is so poor, the device rarely even stays awake long enough to show up as a pairing option. This defective behavior is consistent across operating systems, different devices, with Synapse on/off, and through system restarts. Since it simultaneously affects both 2.4GHz mode and bluetooth, I am assuming it is a defect with the mouse itself and not a network or dongle issue. Any suggestions that would fix this?

Hi,Just got my Core X V2, and have run into issues connecting it to my Dell Inspiron 7620. Specs are :  Dell Inspiron 7620, Intel Thunderbolt Controller 1134, Windows 11 24H2 When Core X V2 is connected - the device shows up as an “Input Device” in the USB device list in settings.  Not as a USB4 Hub. I get the same result when connecting via my WD22TB4 expander (which works completely correctly) - the Core X V2 shows as a input device. In device manager - I can see an errored Extensible USB device,.   The GPU in the Core does not show at all. It is visible in Razer Synapse, but it is showing the internal GPU in use.  The external GPU is not visible at all  - I have tried both GeForce RTX 5060 and RTX 3050.   I have triple checked power, cable (using the one that came with the Core X V2) etc etc. Looks a lot like some sort of issue with Win 11 device recognition - now that Win 11 manages the Thunderbolt devices directly. Have double checked any outstanding Windows and Dell updates - any

Hola, perdí acceso a mi antiguo número de celular y si bien puedo iniciar sesión porque aún tengo el correo con el que creé la cuenta ya no puedo añadir más seguridad a la cuenta para protegerla, ¿Me podrían verificar mis datos para poder reemplazar el antiguo número por el actual número?

Want to thank Razer.sushi.boi for the very helpful dialogue we had! 5/5

After buying the Wolverine V3 pro i convinced a freind into doing the same. All is good until one day my dog chewed up my thumbstick because it fell off the controller. Now I find out you can not buy replacement thumbsticks and the only option is to spend another $200 usd which i will not do let alone purchase another razer product. I contacted support to see if i can buy some and they said none are available to check the replacement parts section on the website from time to time to see if they pop up. For a $200 controller with removable thumbsticks that are bound to wear out one day And even get lost you would definitely expect that they would have an option for replacement thumsticks. Because of this my controller i bought no less then 3 months ago is unusable. Im also doing a bad review on every website making people aware of this issue its freaking ridiculous. Also they give you 2 spare thumbsticks but they are not the same as the original, one is tall and the other has no texture

I have windows 11i`ve tried to update firmwarei downloaded WolverineV3TE_0A43_FirmwareUpdater_v2.00.16_r1App found, that device is need to updateAfter starting the  update app is crashed immediately And now controller light is off while connected to PC but its detected in device managerBut in game i don`t see joypadHow to fix it?

Hi everyone,I’m having ongoing issues with my Razer BlackShark V2 Pro (2023). I’ve been using it for about a month, and the problems have been present since day one.Main issues:1. Random disconnectionsThe headset randomly disconnects for a few seconds and then reconnects. I hear the Windows device disconnect/reconnect sound each time. It happens during normal use (gaming, browsing, etc.) and doesn’t seem tied to any specific app.2. Microphone inconsistencyThe mic behaves in a very strange way: Sidetone works (I can hear myself) But many apps (like WhatsApp Web or browser-based apps) don’t detect any mic input Sometimes even Synapse doesn’t seem to handle the mic correctly 3. Unstable behaviorThe issues come and go: Sometimes less frequent after changes Sometimes worse again No clear pattern What I’ve already tried: Updated firmware and drivers Re-paired the headset with the official tool Clean reinstall of Synapse Tested with and without Synapse Disabled USB power savin

Hi Razer, ran into a problem with my razer kraken v4 headset where the adjustable lengths broke after only a year of using the item, I’ve noticed a lot of other users have had the same problem so I was wondering if this would come under warranty specifications or not? 

Ordered a Tarturus V2 , paid for it . you shipped it but it is not here yet.. Today is the 28th, Shipped on the 3rd.. can you help me.  

I have Deathadder V2 since 2020 which was well working until I download Synapse 4. It has upgraded its firmware and corrupted it, now the mice is not working anymore, and only detected as “CRP DISABLD” in peripherics manager.This software has ruined my mice, and support is not even concerned, telling me that the mice is outside of warranty. Seriously, I had no choice to install Synapse 4 as Synapse 3 was not support anymore, and after that, I had no choice to update my mice firmware as it was done automatically. Tell me how it is even possible Razer responsibility is not engaged there ? Is someone has a solution to solve this as Razer support seems completly lost, spamming me with the same answer again and again.

If the chair is deliberately moved back and forth after assembly, it will shake back and forth slightly. It will not be fixed as if it were completely locked, even if I have pressed the fixing pad. 

Excellent support; they helped me a lot with my problem.

HelloI am unable to use the mouse wireless, i can use it with the included cable.It is an old mouse out of warranty.Is it possible to get a replacement dongle please.  Thanks

Just like many other people with Razer products, my Basilisk V3 randomly stops being recognized on boot (by OS and Synapse both), forcing me to unplug and replug it in. My OS is Windows 11, and it’s my understanding that this issue started popping up with this version of the system. Other threads on the matter have been locked, there’s only dead ends. I’ve tried messing with driver settings, BIOS settings (I have an MSI motherboard) and whatnot to no avail. This is an attempt to bring more attention on the matter, in hopes that someone with an actual working solution chimes in or that Razer themselves finally decide to investigate and release a firmware update. In my specific case, the problem seems to be occurring more likely when the following happens: PC left to idle for a long time (note: no sleep/hybernation involved, just turned on with no inputs given); PC “woken up” (note again: PC was NOT sleeping, JUST idle) to be turned off right after; PC presents the issue on the next boot