I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.
Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).
So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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I've uninstalled synapse but still have the same problem....Tried different cable,older synapse version,diferrent usb slot nothing works....I have to wait 5 minutes each time to use my pc...
the only other thing I did was unplug the keyboard and boot the pc then plug it in again, did that couple of times before the above, its been fine since I did the above dont know why
Did not work for me.
have done a dozen cold boots so far today, all good
yes, then a normal reboot, no hang.
Karoshi_San
I actually only did this
1. Close / disable Razer Synapse
a. Right-click the Razer Synapse icon found on the system tray.
b. Disable Razer Synapse by clicking the appropriate button.
c. Select "Exit All Apps" for Razer Synapse 3
So you just had to close Synapse and the keyboard started working fine?
I actually only did this
1. Close / disable Razer Synapse
a. Right-click the Razer Synapse icon found on the system tray.
b. Disable Razer Synapse by clicking the appropriate button.
c. Select "Exit All Apps" for Razer Synapse 3
1. Close / disable Razer Synapse
a. Right-click the Razer Synapse icon found on the system tray.
b. Disable Razer Synapse by clicking the appropriate button.
c. Select "Exit All Apps" for Razer Synapse 3
the only other thing I did was unplug the keyboard and boot the pc then plug it in again, did that couple of times before the above, its been fine since I did the above dont know why
same problem here......
Karoshi_San
SOLVED For me:
1. Close / disable Razer Synapse
a. Right-click the Razer Synapse icon found on the system tray.
b. Disable Razer Synapse by clicking the appropriate button.
c. Select "Exit All Apps" for Razer Synapse 3
d. Select "Close Razer Synapse" for Razer Synapse 2
e. Reboot as normal
this doesn't seem to work for me. even without synapse installed the keyboard still delays my log in and taskbar. thanks anyways tho
SOLVED For me:
1. Close / disable Razer Synapse
a. Right-click the Razer Synapse icon found on the system tray.
b. Disable Razer Synapse by clicking the appropriate button.
c. Select "Exit All Apps" for Razer Synapse 3
d. Select "Close Razer Synapse" for Razer Synapse 2
e. Reboot as normal
1. Close / disable Razer Synapse
a. Right-click the Razer Synapse icon found on the system tray.
b. Disable Razer Synapse by clicking the appropriate button.
c. Select "Exit All Apps" for Razer Synapse 3
d. Select "Close Razer Synapse" for Razer Synapse 2
e. Reboot as normal
OK I have EXACTLY the same issue, simply unplugging the keyboard and my PC starts normally, without any hang, this is CLEARLY the MINI causing this problem. PLEASE FIX THIS !
OK I have EXACTLY the same issue, simply unplugging the keyboard and my PC starts normally, without any hang, this is CLEARLY the MINI causing this problem. PLEASE FIX THIS !
I am also running an AMD processor and have the same issue. Razer Please update your drivers to work with AMD systems!!!!
ValkyrieX
Hi all,
Quick question - what systems are you running at the moment (i.e. CPU and motherboard)? Also, have you tried the keyboard on another desktop/laptop etc?
Reason I ask is because I've tried the keyboard on both a surface 3 and a Lenovo laptop with no issues whatsoever! I am completely baffled.
As soon as I plug my keyboard into my primary desktop (Ryzen 5600X and MSI B550 Tomahawk motherboard), the problem occurs.
I've already tried formatting to a fresh copy of windows and it seems even before loading Razer Synapse 3, the issue is present (so it cannot be Synapse as it wasn't even installed at the time). I feel that I've ruled out the OS as well, given that I fresh installed Windows10 and the keyboard issue was apparent straight away when I booted to windows desktop.
What I am thinking, is that there may be a hardware incompatibility issue here...
I am running an AMD system so wanted to get everyone's opinion on what systems you are running. Who knows maybe a pattern exists somewhere?
I'm running a ryzen 3700x and an asus b550f-wifi board.
I tried the keyboard on my dell xps 15 with intel cpu and the keyboard works fine. so It must be a Ryzen issue.
ValkyrieX
Hi all,
Quick question - what systems are you running at the moment (i.e. CPU and motherboard)? Also, have you tried the keyboard on another desktop/laptop etc?
Reason I ask is because I've tried the keyboard on both a surface 3 and a Lenovo laptop with no issues whatsoever! I am completely baffled.
As soon as I plug my keyboard into my primary desktop (Ryzen 5600X and MSI B550 Tomahawk motherboard), the problem occurs.
I've already tried formatting to a fresh copy of windows and it seems even before loading Razer Synapse 3, the issue is present (so it cannot be Synapse as it wasn't even installed at the time). I feel that I've ruled out the OS as well, given that I fresh installed Windows10 and the keyboard issue was apparent straight away when I booted to windows desktop.
What I am thinking, is that there may be a hardware incompatibility issue here...
I am running an AMD system so wanted to get everyone's opinion on what systems you are running. Who knows maybe a pattern exists somewhere?
Im also running Ryzen, a 3700x and a ASUS x570 prime
Further to my post above, I've tried all of the USB ports on my motherboard but the problem still persists regardless of the port I use.
Hi all,
Quick question - what systems are you running at the moment (i.e. CPU and motherboard)? Also, have you tried the keyboard on another desktop/laptop etc?
Reason I ask is because I've tried the keyboard on both a surface 3 and a Lenovo laptop with no issues whatsoever! I am completely baffled.
As soon as I plug my keyboard into my primary desktop (Ryzen 5600X and MSI B550 Tomahawk motherboard), the problem occurs.
I've already tried formatting to a fresh copy of windows and it seems even before loading Razer Synapse 3, the issue is present (so it cannot be Synapse as it wasn't even installed at the time). I feel that I've ruled out the OS as well, given that I fresh installed Windows10 and the keyboard issue was apparent straight away when I booted to windows desktop.
What I am thinking, is that there may be a hardware incompatibility issue here...
I am running an AMD system so wanted to get everyone's opinion on what systems you are running. Who knows maybe a pattern exists somewhere?
Quick question - what systems are you running at the moment (i.e. CPU and motherboard)? Also, have you tried the keyboard on another desktop/laptop etc?
Reason I ask is because I've tried the keyboard on both a surface 3 and a Lenovo laptop with no issues whatsoever! I am completely baffled.
As soon as I plug my keyboard into my primary desktop (Ryzen 5600X and MSI B550 Tomahawk motherboard), the problem occurs.
I've already tried formatting to a fresh copy of windows and it seems even before loading Razer Synapse 3, the issue is present (so it cannot be Synapse as it wasn't even installed at the time). I feel that I've ruled out the OS as well, given that I fresh installed Windows10 and the keyboard issue was apparent straight away when I booted to windows desktop.
What I am thinking, is that there may be a hardware incompatibility issue here...
I am running an AMD system so wanted to get everyone's opinion on what systems you are running. Who knows maybe a pattern exists somewhere?
BradC6
I've gotten a replacement board and it does the same thing. Hopefully we get an update soon.
This doesn't sound good...
I just received an update from Razer Support. They cannot fix the issue, nor can they provide the previous firmware version as supposedly it cannot be flashed back. They've offered an RMA replacement which I've agreed to. But, having read your post BradC6 - I now have serious doubts as to whether even a replacement will work. Especially if the replacement has already been factory flashed to the latest bios version, which I believe caused the issue in the first place.
If there is a problem again, I'll be asking for a straight up refund.
Not helpful to your situation, but I read this thread title and absolutely thought you were referring to glass windows.. glad to realize that I was mistaken, lol.
Good luck - hope you get this fixed soon, sounds like a real pain in the arse. o_O
Good luck - hope you get this fixed soon, sounds like a real pain in the arse. o_O
I've gotten a replacement board and it does the same thing. Hopefully we get an update soon.
Userlevel 6
I just want to say that it doesn't happen to me, but I find it weird that happens to you. Maybe something happened inside the keyboard, so you might want to check that out
I have the same problem, slow login and taskbar hangs up.
I found that if i just press the windows key it start to work.
But its really annoying so im hoping for a quick solution from razer.
I found that if i just press the windows key it start to work.
But its really annoying so im hoping for a quick solution from razer.
kemizty
Did you ever get a copy of the original firmware update? Running into this exact problem on my Huntsman Mini.
Hi,
No, not as of yet. I’ve requested it but support are wanting to try a whole bunch of other stuff first.
We are now at level 3 support. So it went from the first tech support consultant to another team and now, to another team again. I am hoping this would be the last step and that I can finally fix the issue. Otherwise, I might have to RMA the keyboard which I don’t want to do really.
Anyway, I’ll continue to update everyone here unless somebody else has progressed further than me with tech support. In this case, I am hoping that they also post up their updates as well.
ValkyrieX
Exactly what I am experiencing!
I am speaking to a technical support member by the name of Hunter. I’ve sent him system and synapse logs for reference and even made a youtube video of the problem as per his request:
I am asking for a copy of the original firmware so I can flash my keyboard back to factory and test it out. This all started because of the firmware update I believe.
Did you ever get a copy of the original firmware update? Running into this exact problem on my Huntsman Mini.
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