Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows

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rodrigofernety
jsan3051
all they ask is for logs, and they havent been able to fix this for about a month already....

2 months already
Razer.Speedcr0ss
Userlevel 7
Hey everyone. I've forwarded your feedback to the team. They wanted to ensure that everything has been done as our devs are working on the issue. Thanks for your understanding and patience.
J
urbanSpaceCadetflow257
I just received the first non-template answer from Razer, where they also admit that they know about this for a while.



Don't hold your breath. I thought the same thing, until a different support person then replied asking me to perform the same basic troubleshooting as every other consultant before them.
A
I am having the same issue. Sadly, the lack of support is something you see everywhere in the tech world.
U
ChillyRide
Userlevel 1
urbanSpaceCadetflow257
I just received the first non-template answer from Razer, where they also admit that they know about this for a while.



Finally some man who give some info. Lets hope they can fix it.
U
I just received the first non-template answer from Razer, where they also admit that they know about this for a while.

ChillyRide
Userlevel 1
Its shame they refuse to admit facts that on AMD platforms this keyboard cause such issues. It is a fact RAZER! It exist for 2+ month. Call your devs, colab with AMD and Microsoft to investigate wtf is this. 2 month. Its ridiculous and absurd.
M
The loading between having the Huntsman mini plugged in and having it out is night and day guys, i literally have to wait 30mins, sometimes more, for the loading ring to go away on my taskbar. While having it out, my windows load up within seconds, like literally 5 to10 secs. Fixed it up, i've send my pc away 3 times to get a check regarding this issue before i found the source of the problem which is the keyboard.
U
I just received an e-mail asking for Synapse logs. Hahahahaha. Razer, I will seriously never buy anything from you again.
J
ChillyRide
Guys I might SOLVED This crap, check my thread need testers! /huntsman-mini-bad-firmware-dead-taskbar.69386/

rn is working for me with legacy mode on auto
M
(*Omitted)

And yes it happens on ryzen 3xxx, 5xxx, b450 and up. Possibly even older Ryzen as well. Send us your dman synapse logs. We uninstalled that garbage trying to fix our keyboards ages ago bud!
M
As to my support ticket, It has confirmed Razer has no idea wtf is going on. I have permanently shelved the paperweight of a keyboard, as should the rest of you. After a daily reminder "Razer is still looking into your issue" I received a ticket update that I should keep checking for updates to synapse for a fix(Problem occurs even without synapse installed). It's very possible Razer is to incompetent to ever fix this issue, I still support the company based on principal. But support is essentially a useless black hole when it comes to actual issues.
U


I'm providing better support to Razer clients than Razer itself.

It's the 5th hardware RMA that I helped avoid.
ChillyRide
Userlevel 1
Guys I might SOLVED This crap, check my thread need testers! /huntsman-mini-bad-firmware-dead-taskbar.69386/
J
urbanSpaceCadetflow257
I just received an e-mail from Razer Support asking for the same troubleshooting as everyone. Seriously, your support process need a FULL REWORK. This copy/paste crap is probably the reason why this issue has been reported since November/2020 and still does not have a solution.

RAZER, people are RMAing their brand new PC parts due to this issue, not only your faulty keyboard. Please do something.

100% correct i was going to do the same thing RMA MOBO and CPU but now looking at this i might just return my keyboard
U
Razer.SpeedCr0ss
I understand, urbanSpaceCadetflow257. As a moderator, I want every user to voice out their thoughts as it can help others and even Razer resolving concerns while implementing our house rules. Anyhow, let's keep this thread open with a welcoming ambiance while the team is investigating the issue.

Hello everyone! Thanks for understanding the situation and for your cooperation. Feel free to send me a PM anytime.


I just received an e-mail from Razer Support asking for the same troubleshooting as everyone. Seriously, your support process need a FULL REWORK. This copy/paste crap is probably the reason why this issue has been reported since November/2020 and still does not have a solution.

RAZER, people are RMAing their brand new PC parts due to this issue, not only your faulty keyboard. Please do something.
ChillyRide
Userlevel 1
May be it might help. I got full AMD system too. Seems to be many guys have it. Asus crosshair VIII Hero x570, Ryzen 3800x, Sapphire 5700xt Nitro+. Latest bios on MB, latest Windows with all updates to date. Fresh Install of Windows with and without drivers, reproduce issue. Unplugging keyboard and boot without it completely resolve any issues. I am waiting for 10 days and will return it back till I can. Hope they will manage to resolve problems. If no, that would be my last Razer purchase.
Razer.Speedcr0ss
Userlevel 7
I understand, urbanSpaceCadetflow257. As a moderator, I want every user to voice out their thoughts as it can help others and even Razer resolving concerns while implementing our house rules. Anyhow, let's keep this thread open with a welcoming ambiance while the team is investigating the issue.

Hello everyone! Thanks for understanding the situation and for your cooperation. Feel free to send me a PM anytime.
ChillyRide
Userlevel 1
urbanSpaceCadetflow257
Happens with both firmwares.

from box, had 1.00.03, was fine. Upgraded and here we go. But Im not sure for 100%, might not reboot PC for long time.
U
ChillyRide
Damn! 2 days wqas looking wth with my pc and finally reproduced this problem. Fresh install windows Hallo screnn stuck too long after installation, than too long user screen, and dead taskbar! This crap happens when updated the firmware!!! Previous have no such problem! Make at least possibility todowngrade firmware!!!


Happens with both firmwares.
ChillyRide
Userlevel 1
Damn! 2 days wqas looking wth with my pc and finally reproduced this problem. Fresh install windows Hallo screnn stuck too long after installation, than too long user screen, and dead taskbar! This crap happens when updated the firmware!!! Previous have no such problem! Make at least possibility todowngrade firmware!!!
U
Razer.SpeedCr0ss
Thanks for sharing. I'm asking those who haven't reported the issue and those who still have the Razer Synapse 3.0 installed to help the team investigate the behavior of both software and the peripheral easier. The team needs data aside from the user's post describing the issue.


Sorry sir, I know you wanna help, but if Razer is asking for Synapse logs they are surely not even reading the posts. Everyone that I saw who is having this issue is being kicked around between support consultants asking them to do the same troubleshooting.

This issue is not only the most absurd that I've ever seen from a Peripheral, as it is also easy to reproduce, just make a clean W10 Retail installation (with the PC offline to make sure nothing is installed) on a X570 motherboard with Ryzen 5XXX (not sure if it affects older gen) plug the keyboard and restart the PC.
Razer.Speedcr0ss
Userlevel 7
Thanks for sharing. I'm asking those who haven't reported the issue and those who still have the Razer Synapse 3.0 installed to help the team investigate the behavior of both software and the peripheral easier. The team needs data aside from the user's post describing the issue.
U
Razer.SpeedCr0ss
Have you reported your keyboard's concern to our Support Team? If yes, please send me a PM together with your email address or case number so I can present them to our devs. I appreciate your cooperation.

Hey everyone! I understand that the issue is infuriating and will test anyone's patience. However, it is not a leeway to go around our house rules. Let keep it civil and constructive for everyone.


And by the way stop asking for Synapse's logs, you seem to not even read the posts. The issue occurs even without Synapse installed, on a clean offline Windows 10 installation.
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