Razer Support

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.I’m laying out the full findings here so other affected users finally have a definitive explanation.IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)ISSUE PRESENTEDThe Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:Symptoms•     Mou

My left way louder then my right speaker. when i try and go to sound balance the right one just gets louder while the left one stays quieter. is there a fix or do i have to warranty this. if so how. i have only had this headset since july 5th last year.

Hi, I need an extension cable for my new Nommo Pro speaker system, P/N RZ-05-02470100-R3U1, as the sub has to be mounted too far away from one on the speakers. Is there an extension cable available for this system?  Thank you for your time.

I'm using a laptop along with a wireless keyboard and a wireless headset (BlackShark V2 HyperSpeed). But whenever I plug in my mouse dongle, my ping in games spikes up to 1000. As soon as I unplug the dongle, it instantly goes back to normal. I can only use bluetooth with this mouse.

I would like to know if the Viper V2 Pro is currently compatible with Hyperpolling.

Technical Support Request: Razer Basilisk V3 X HyperSpeed - Chronic Disconnection IssueDevice Information: Model: Razer Basilisk V3 X HyperSpeed (AA Battery version). Connection Type: 2.4GHz Wireless (HyperSpeed Dongle). Condition: Used for a long period (not a new unit). Problem Description: The mouse experiences sudden disconnections. It works normally for a few seconds or minutes and then stops responding entirely. Crucially, toggling the physical power switch (OFF/ON) restores functionality immediately, but the failure repeats shortly after. Razer Synapse reports full battery life, yet the device ceases to transmit signal regardless of the reported charge.Troubleshooting Steps Taken (Summary of exhaustive testing):1. Software & Driver Diagnosti

For a few days now, My Headset has some weird cracking audio issue. It happens at random i’d say but most noticeable when listening to music or playing games. It’s mostly sounding like cracking but it also cuts out while cracking. This issue persists until the PC is fully restarted, fixes i’ve tried were unsuccessfulFirmware update: No fix Uninstalling THX: No fix Changing audio Driver to Microsoft one: No fix Uninstalling Razer Synapse: No fix Changing From WIreless to wired: No fix Restarting the Audio and Realtek services on Windows: No fixThis issue is just very irritating and only happens with the headset, all other audio devices are unaffected.Sadly it’s impossible to get in touch with the Support because of the (Insert Friendly Word) requirement for a Serial Number… I don’t want to break the Headset while trying to find the Serial Number.Any help that do

My new orochi v2 just randomly sometimes stops working, like sometimes the cursor moves but the buttons dont work, sometimes nothing works at all, and my scroll click does not work, i have checked synapse multiple times.

Dear Razer support team,I have purchased the Cinnamoroll Headset on March 30. I’m under the impression that the item will come with the code for OW2 but I am not sure how to receive the code? Thank you for your help.

Hello, So recently I decided to use my Tartarus again after a few months only to realize that keys 06, 11 and 16 don’t work anymore. They were functional before because I used the Tartarus to remap some keys for a specific game back in november 2025 (I only use the V2 for that game). Basically in november 2025 all keys were working (can’t remember if I had synapse 3 or 4)April 2024 (I had to redownload synapse, only synapse 4 available), 3 keys not working anymore. I did everything I found online, update my drivers, clean install, windows update etc but no luck.I can change the binding but when I press the key still nothing happens… If anyone has a solution because I really need those keys. Thanks for your time

Hello, I'm currently using a Razer Blade 16 4090, 2023. I'm trying to use USB-C at work because I saw some videos explaning that the laptop can run with 100W while doing small tasks. The issue is that when it's plugged in with a USBC + 100w adaptor, the laptop keeps discharging the battery, even doing almost nothing,  How can I use a 100W USBC charger and still working on my laptop without discharging it? Should I do something different in configurations ?  Or it really doesn't work with a 100W charger?  (I have already tried the charger and cable, it works with 100W. So it's not that they don't work). 

Someone bought me a card but I don't know the card name, so I can redeem it but she said she bought it on here

Hello, Razor users.My younger brother decided to play some games while I when to the shop. When I returned from the store, he said he heard a spark from the charging port and the laptop died.  Problems that I know exist:old battery (drains so quickly) overheating problems  I get small electrical shock from the surface of the laptop when charging I have always have it plugged in whenever I am using it because I usually have Adobe softwares and games running most of the time when I am not doing school work (which I do not use the charger). Can anyone help me diagnose the real issue? Is it the charger, battery, charging port, wiring? I live in Fiji and the technician I visit had no compatible parts for the repair. Your help will be much appreciated.

Hi,I would like to ask if i can buy ear pads for my headset, but i have not registered it in my account and i dont have the receipt of the purchase and i cant register it now. Will that be a problem.  

Hi Razer Team,I am trying to read a support article on the Razer Support website, but the URL is returning a raw JSON error instead of rendering the webpage content.Here are the details: Affected URL: https://mysupport.razer.com/ Error Output: {"code":"401","message":"Unauthorized"} I am currently logged into my Razer account, so this appears to be a backend authentication or routing issue with this specific endpoint. I have attached a screenshot of the error for your reference.Could your web or support team look into this? Thank you!

I love razer and I will only use it. But my hunts my v3 pro keep disconnecting after every 30 or 40 minute to the point where I get killed in my mmo games. Please help me

Hello, I'm trying to use my Cynosa Chroma keyboard on a Windows 10 computer that basically has no internet. (Technically it has internet but the crazy firewall, which I have no control over, blocks everything). So the Synapse 3 installation wizard cannot connect to the server and fails. I have permissions to install software but I need to copy the installation files over manually and then run them and this installation must not use the internet. How can I go about this? I already installed Synapse 3 on my main computer with Windows 11 and internet access and everything works fine. Just want to use it on my secondary computer. I don't even need all the modules/functionality. Just the basic set of quick effects to toggle between... no visualizer or game support etc required. Any way?

Hey Im having a problem exacly like the thread im about to quote by Wonderbread90 but the thing with me I was playing the game with the aux in the headset when i got done gaming i took it out and my headset and tried to use the bluetooth and my headsets like this  and ive had this headset for like 3 weeks now                                                                                                                                                                     “Hey, so I just unpacked my Blackshark v2 Pros, plugged it all in paired it via bluetooth (solid non-blinking blue light) and it is registered on my computer now as the default sound device. The problem now is I hear nothing, during tests, during gaming, or anything. I can see my system making noise via the sound bar going up and down but I cannot hear anything. I've updated drivers, restarted the computer, tried a laptop of mine (completely different computer), twisted the audio level nob on the side, tried multipl

Pretty much the title. The little USB thingy turned into thin air and I cant find a replacement anywhere online. the little paper in the box says to go to razer support for replacement parts but I couldn't find nothing. they should just package them with 2 so this would be an issue for anyone. 

Hello Razer Support Team,I purchased a Razer headset in 2024 (Razer BlackShark V2 Pro 2023). However, when I opened the box, I did not receive any activation code for THX Audio or 7.1 Surround Sound.Currently, I can only use the headset through Razer Synapse, and I’m unsure whether my device includes THX Spatial Audio by default or if I am missing a license key.Could you please clarify: Does this headset require a separate activation code for THX or 7.1 Surround Sound? If so, how can I obtain or retrieve the activation code? Or is THX Spatial Audio already integrated and activated via Razer Synapse for this model? Thank you for your assistance.Best regards,

how to know if ur razer blackshark v2 pro orginal or fake like what are the signs that its fake or orginal?

I bought a white Viper V3 Pro from a non-official store. It came as a complete package, and everything seems normal. However, the bottom base of the mouse is black and has no text on it, which makes me worried about what batch I received or whether it might be a fake.From what I’ve checked so far:Synapse connects normally. I can adjust all performance settings. The polling rate can be checked and works normally. The mouse weighs 54 grams, which is normal. The serial number can be verified and registered on the website without any issues.But what I’m still concerned about is: why does the bottom of the mouse look like this?

my blackshark v2 has had a problem where when i use the soundcard my audio will randomly cut for a split second, and eventually my audio will become horribly distorted. i have no issues using it without the soundcard on my phone, ipad, and xbox, and i have tried multiple usb ports on my desktop tower. i have also tried updating drivers, and even changing which version of Razer Synapse i have installed.

Whenever i try to launch Synapse 4, I get stuck in a download screen. currently at 300,000/245It seems the download is stuck in a loop. I have had trouble with this for over a month now and still can not use my razer products because of it.I have uninstalled all softwares, removed all related razer files from my computer, downloaded new installers, nothing is working.Is anyone else experiencing this and/or does anyone know how to fix this?

My DeathAdder V3 (purchased Dec 2025) is experiencing disconnect/reconnect cycles (4-5 times) during rapid movements or when lifted, specifically right after startup and i experienced this after waking the PC from sleep too. It eventually stabilizes, but the issue happens daily. I have already tried-Reinstalling Razer Synapse-Updating Firmware-Disabling USB Power ManagementNone of these fixed the issue. What can i do