Razer Support

Hello everyone,I’m looking to purchase the Razer Blade 14 – 3K 120Hz OLED – GeForce RTX 5070 (Black) and have been waiting for this specific configuration to be restocked on the Razer website.I subscribed to restock notifications, and the last notification I received was on December 20, 2025, but I haven’t seen any updates since then.I wanted to ask the community (and hopefully a Razer rep if they see this): Is this specific configuration expected to be restocked? Has it been discontinued or replaced by a new revision? Is there any estimated timeline for availability? I’m ready to purchase immediately once it becomes available. Any information or insight would be greatly appreciated.Thank you!

Hello I bought my keyboard little over a month ago. and for whatever reason it stops responding out of nowhere middle of using it. Honestly I love the product but it is so annoying and sometimes makes me regret buying it. Idk what to do. I tried razer support and followed their steps to redownload keyboard driver and still have same issue….. I am out of my return period as well. What is the fix? Am I missing something? 

I have recently bought a second hand razer barracuda X 2022, but sadly the dongle was not included. Where can i find a replacement part.thank you very much 

   Hi. This is Vlad a regular buyer of your products. I've bought from Amazon.de 1x backpack Razer 16inch V3 chroma in 10.03.2025 and I got a physical problems with the backpack. The zipper lining has broken on one side and I cannot pass the area without exposing a small hole. The zipper was from the start a little too hard to pull and it rubbed on the fibers that hold the plastic teeth and tear the lining and left with no support when closing. Also the finger key is broken in half and it only holds on to the rubber. I've tryed to register the product online but get product number incorrect because there is no backpack category. I have attached the amazon yime or purchase and backpack photo with the tag it came and also one photo with the zipper issue. Also there are other areas of the zipper that show sign of fabric tear on the main compartment. I want to claim a warranty for it to be repaired or replaced as warranty is 2 years. I'm from Romania.This is the link with all the photos re

Hi,I’m having an issue with my Razer Naga V2 Pro using Razer Synapse for Mac.The mouse itself works correctly and Synapse detects both the mouse and the interchangeable side panels. However, Keyboard Function assignments on the side buttons do not work at all.For example, if I assign keyboard key 1 to side button 1, pressing the button produces no input in TextEdit, World of Warcraft, or other applications.Interestingly, assigning Launch Program to the exact same side button works perfectly. This confirms that Synapse is receiving the side-button press and can execute actions from it.What I have tested:All requested Synapse macOS permissions are enabled, including Accessibility and Input Monitoring. Tested both the 12-button and 2-button side panels. Tested wired USB and wireless connections. Tested a completely new Synapse profile. Tested with US/ABC and Danish keyboard layouts. Updated Naga V2 Pro firmware from 2.50.05 to 2.61.01. The issue remains after rebooting and power-cycling t

Hi guys, im having an issue with my new headset. Does anyone know whether the Adapter cable included in the Razer BlackShark V3 X HyperSpeed for PlayStation White Edition box or i have to buy one myself to connect the dongle to my device?Thank you so much!

I have a Razer Naga Trinity mouse.I am experiencing an issue where my keyboard (different brand) glitches whenever I connect this mouse to my PC. Whenever it’s plugged in, pressing a key on the keyboard sometimes results in the key being held down continuously (e.g., pressing "g" produces "ggggggggggggggg" even after releasing the key). Recently, it’s been holding down cntrl without me even pressing it to begin with. The mouse appears to lag as well, freezing then teleporting to where it should be. This happens every few seconds repeatedly, then stops for a while. I’ve followed support articles, re-installing synapse, resetting drivers, scanned for viruses, etc. I’ve even bought a new PC a few months ago and the issue persists. I would also like to note that I do not have any issues with another razer mouse I use as a temporary substitute.I have a video below of me going in circles and showing the glitch. 

i recently applied for the razer analog mouse beta program and i just wanted to make sure it was received. it’s not listed in the support product selector as other people on the forum mentioned so I can’t submit the request through the normal mouse section. How do I get in contact when I don’t have a serial number for my mouse.

So i was playing games with my friends like a month ago, when i died, i ended up “raging” a bit and slammed my Basilisk v3 pro a bit to hard into my desk, now the scroll wheel just doesnt cooperate with me and when i try to “scroll” it it sometimes has a lot of extra resistance. It also just isnt centered anymore, if i lift it up and look at it from the side while i roll it it looks more egg shaped than circle shaped sometimes. I got this mouse for christmas and i was just wondering if there is anything i can do to fix it.I do realize that this is very much a user error and there is most likely nothing wrong with the product it self, only thing is that i didnt think i slammed it that hard, as my Razer Basilisk, and a mouse from a different company, have both survived much worse.Anyway i really like this mouse and all other razer products i own, and i would really like it if there was an easy fix for this problem.If anyone has any advice, thank you very much, it is really appreciated.

Hi all, can someone confirm that if I download Synapse 4 on my personal PC and make the settings for the ANC and the microphone for my Blackshark v3 Pro, the settings will remain if, after that, I use my Blackshark v3 Pro with another PC on which I cannot download Synapse? Detail: I will connect my Blackshark v3 Pro to both PCs with a USB cable.Thank you

Yo, I bought a used razer 15 advanced 360hz / i7 10875H / 16gb which is on the way via mail (need to have something for WOW Forever)I’m wondering if anyone has any cooling pad tips?I saw Razer has one but sure looks expensive

I have a 2019 Razer Blade Pro 17 that has some serious problems, and I want to see if it is possible to send it somewhere to get it repaired and restored to like-new condition. Among those issues, I think I damaged something when I cleaned the dust out, so now I am having constant secure boot violation errors (I have tried everything from cmd and bootx64 to the recovery image); I also have a swollen battery, and some of the keyboard keys do not light up. Once I manage to bypass the violation error and the failed startups, the laptop works perfectly.

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

I want to know if my item has been returnedIt doesn't say anywhere that it was returnedBesong is already here

Hello. I have already activated my blackshark on my account but i loose activation code to enable 7.1 sound. Can get new code for enable 7.1 after new OS isntallation?

I need a replacement dongle for my DS V2 Pro TKL as the original one has fried.I found another thread asking this same question that was posted 6 months ago. Razer HyperSpeed dongles are still out of stock.Is there any indication of when more dongles will be back in stock and is it safe to use this keyboard in wired mode while waiting to order a new dongle without damaging the battery?To which countries you ship replacement parts?

Good morning, i was attending a LAN competition and i lost my Blackshark V3 dongle, could i kindly get this replaced ?SN: HN2618D38501944 Many thanks, John

Hello Razer Support,I'm having an issue with my Razer Huntsman V3 Pro Tenkeyless keyboard.While I'm gaming, some keys randomly stop responding. The only way I've found to fix it is to unplug the keyboard and plug it back in. Sometimes Caps Lock also gets stuck: everything I type comes out in capital letters as if Caps Lock is on, even when I haven't pressed it. This happens in the middle of games and makes the keyboard very hard to use.I updated the keyboard firmware today, and it is now on the latest version, but the problem is still happening. 

Subject: Call of Duty Warzone Failed Microsoft Azure Attestation — Razer Blade 15 (2023), RZ09-0485 Dear Razer Support, I am experiencing a persistent Microsoft Azure Attestation failure when playing Call of Duty: Warzone on my Razer Blade 15 (2023), model RZ09-0485, equipped with an Intel Core i7-13800H processor. My system consistently fails the game’s attestation process, resulting in restricted matchmaking. I have already performed extensive troubleshooting: * Restored Windows using the Razer factory recovery environment. * Verified that TPM 2.0 is present, enabled, and ready. * Confirmed that Secure Boot is enabled and Windows is booting in UEFI mode. * Ran the official Call of Duty Secure Attestation Wizard, which reported that the system was compliant. * Tested different network connections and both Steam and Xbox PC versions of the game. * Confirmed that the same Activision account works correctly on another computer. Despite these steps, the attestation failure persists.

Hello Razer Support,I have a Razer Blade 15 Base (Early 2021), model RZ09-0369, currently running BIOS version 1.00 dated January 4, 2021.Secure Boot keeps re-enabling itself whenever I disconnect the AC adapter, even though other BIOS settings and the date/time remain saved. I have also fully decrypted my Windows drive, so BitLocker is no longer enabled.The official support page lists a BIOS updater for the RZ09-0410 Advanced/Base variant, but I cannot find a BIOS updater for my RZ09-0369.Could you please confirm whether a newer BIOS or a Secure Boot recovery package is available for my exact model?Thank you.

I have a ps portal and as an audio output I can only use 3.5mm or sony’s own headset. I have BlacksharkV2 Pro and was wondering that if I could use a usb-c to 3.5mm adapter to connect my headset to it. Will it work?

I am looking for a replacement tilt / foot / riser or whatever it is called for my Razer huntsman v3 pro 8khz Keyboard.. I live in South Korea. I found some on another site, but I'm not really sure how trustworthy that is. Is there an official/trustworthy way of getting a replacement? Thank you!

Hello,I have a Razer Tartarus Pro and I’m using Synapse 4 (fully updated).I want to assign two different macros to a single key using the dual-function feature (light press = one macro, deeper press = another macro).When I select Keyboard Function, the Add Secondary Function option appears and works.However, when I select Macro, the Add Secondary Function option does not appear at all.This happens on all keys. There are no error messages.Is it possible to use two different macros on the same key with primary/secondary actuation, or is this not supported?I already tried updating Synapse and support suggested a clean reinstall, but this seems like a missing feature rather than a bug.Thank you for any help.

Hello Razer Support,my Razer BlackShark V2 HyperSpeed USB dongle suddenly stopped working.The headset itself was working normally before the issue occurred mid-game without any changes to my PC or the headset.Windows detected the dongle in the Device Manager as:“Unknown USB Device (Device Descriptor Request Failed)”I have already tried the following troubleshooting steps:Unplugging and reconnecting the dongle Using different USB ports Uninstalling the unknown USB device from Device Manager Restarting the PC Completely shutting down and restarting the PC Testing the dongle on a second computer/laptopThe same problem occurred on both computers. Therefore, it does not appear to be a Windows-specific issue.The Headset is working fine when I connect it via cable.When I connect the dongle it shows a very feint green light for a second before going dark. Could you please advise whether there is a way to reset/recover the dongle or if I can replace it? Best regards