Razer Support

제품 7/13 에 샀는데 등록하려고보니까 제품은 등록되있다고 하는데 어떻게 해결하나요? 

i waiting for hyperflux to deliver, my question is when the time comes how wouild i replace cloth mat.would purchasing a razer mat the same size work if it was placed on top of original. of coarse i wont need to worry about it for a while just wondering since i got the cloth one.thanks

As I bought this laptop (Blade 14 - RZ09-0370) in 2021 I have no warranty on it anymore but as the mousepad is less and less responding, the battery seems to start bulging. Now I want to DIY fix it but I am a bit afraid purchasing a random battery online. Has anyone good recommendations or is there a way to order it directly from razer? Thanks a lot for any help :)

I lost my 2.4GHz reciever for my razer barracuda x 2022. can i get a replacement shipped to the Netherlands?

Razer Blade 17 has no display after I uninstalled my nvidia driver. The intel driver failed to run because I updated my nvidia driver recently. The lights on the keyboard work. I can power up the laptop. There is just no display. I cannot see any display no razer logo just the keyboard lights come on and then the green power indicator just breathes with the keyboard . I have tried removing the CMOS battery and disconnecting the battery module. External display do not detect any signal and go to sleep. I also resitt the ram modules.

"I just bought it and didn't use it. So if it's already used, then there's a problem with the card.I need a replacement or refund, please.

(Removed photos of the card and code) 

Hi everyone,I am experiencing a major issue with my Razer BlackShark HS gaming headset. The power button is completely stuck in an endless loop, it continuously repeats the "power on" voice prompt over and over. It refuses to turn off, will not connect to audio, and ignores standard force-reset attempts.I have already verified that the headset is 100% genuine by successfully registering the serial number to my official Razer ID account.Unfortunately, I am unable to open a standard RMA because the Razer Support site forms are broken for me, the Live Chat button remains completely grayed out and there is no option to submit an email ticket💀.Could a Razer Support Moderator please send me a Direct Message so we can manually initiate a warranty replacement ticket? I have my registered serial number and my purchase receipt ready to go.

I’ve reinstalled both synapse and the device drivers multiple times. The scroll wheel doesn’t have any response, and occasionally the left click no longer works.

The y key and the spacebar on my 2024 Razer Blade 14 built in keyboard only occasionally work.  I often have to hit the spacebar somewhat forcefully a couple times before it starts registering and this sometimes works for the y key and sometimes doesn’t.  The y key is much worse than the spacebar and the only consistent way I can use the y character is by copying and pasting it.  The two keys will often give me a little bit of constant usage if they decide to work before stopping it they remain unused for a bit.  I have tried restarting my computer, shutting down by holding the power key for over 20 seconds, reinstalling the razer blade keyboard driver as listed in this link and none of them have made any changes.  Unfortunately this issue started right after the warranty on my razer blade ran out.  What should I attempt to solve this problem?

So I bought a used razer deathadder v3 pro mouse and the dongle broke. So I bought a DAv3 dongle separately to replace it. However I have no idea how to pair the two, or if it they are even compatible with each other. Does anyone know how to pair the dongle with the mouse? Or if it isn't possible

Hey so i just bought razer gold and when i try to buy in game currency, it asks for a code and it says it sent it to my email. I checked my email inbox and spam, I didn’t receive any codes. but when i purchased gold, i saw it on my spam, the receipt.

Hi.Recently mi Kraken Ultimate headsets are “poping” and disconnecting and connecting every 10 minutes more or less, the microphone gets muted alone as well… Im so done whith this and i cant find a solution anywere. Please  any help given will be apreciate. Thank You so much 

So, when synapse is on, my mouse isn’t working, i can’t moove my cursor and buttons aren’t working too.. when synapse is off, the mouse work but i don’t have any profile :/ 

I’ve been using Razer gear for a while now, and credit where it’s due—the hardware is top-notch. The build quality, ergonomics, and physical performance of the devices are incredible, and it’s the main reason I keep coming back to the brand.That said, the software experience is completely dragging the hardware down.Lately, it feels like all the development energy is being poured into pushing trendy AI features that nobody actually asked for, while basic, everyday software stability is left in the dust. We don't need bloatware or AI gimmicks. We need Razer Synapse to actually work consistently without crashing, not detecting devices, and not just stop working.I mean can you guys make a Synapse-Lite or something. Please shift the focus back to the fundamentals: stability, speed, and reliability. Great hardware deserves software that just works quietly and reliably in the background. Pretty sure it doesn’t costs that much, even an Ai model can do it. Pretty sure its viable.

Recently I got the razer blackshark v3 headphones, and THX spatial audio sounds hollow/bad. I’ve spent plenty of time trying to fix the issue, though every source is outdated. I’m hoping i can find a fix that actually works.

The volume wheel works perfectly when I uninstall Razer Synapse. or when I don't sign in to it. but I don't want to uninstall the program because I use it for Snap Tap.

I’ve lost my razer viper v2 dongle and was wondering what to do to keep using is wireless because the dongle is sold out everywhere 

The mapping for the 2,3,5,6,8,9, and 11 and 12 keys is off. it is almost like the bottom two rows are stacked on the top two rows. Top row 1 8 9, second row 4 11 12, third row 7 2 3, and fourth row 10  5 6. This is super weird. It is set correctly in synapse. I have cleaned the mouse and connectors. Both other plates work correctly. Any help would be appreciated. 

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

Its ever RAZER FREYJA GONNA WORK? This feature had a lot of potential cmon RAZER show u re not one of those companies

Any solution to this? My headset will disconnect randomly or distortion. I already do full uninstallation and install back for my razer synap amd chroma app. How to solve this issue? By the way i have no problem using my wireless hammerhead earbud.

Is it possible to get a replacement dongle for the barracuda x chroma headset? I lost mine and it's the only way to use my headset with my ps5. The Bluetooth feature is not compatible with my PlayStation.

Hello Razer Support, I have a Razer Viper Ultimate (Model: RC30-030501), and the USB HyperSpeed dongle was accidentally physically damaged and no longer works. My serial number is: (*removed by moderator). I would like to know if it’s possible to obtain a replacement USB dongle, either under warranty or by purchasing one if necessary. Please let me know what information you need from me and the next steps.

Hi there! I seem to have lost the wireless dongle for my Razer black shark v2 hyper speed.  is there a dongle I’m able to purchase for it?