Razer Support

How do I change my phone number? The old phone number is no longer active.

I didn't receive my 7.1 surround sound code on my email even after registering

hi everyone, there's no THX calibration menu for my headphones after reinstalling windows, I'm using synaps 4, but I installed 3 to check how it works, and now I'm using beta

"As the title says, my Razer Naga Pro just stopped working. It doesn't light up at all. I've let the battery drain and plugged it in, and it blinked red for a few seconds and then went black again. Do you think my mouse is dead, or is it something else?"

im just curious if i can purchase separately replacement analog thumbsticks if i do and up purchasing the Razer Raiju V3 Pro, i will definitely end up needing extras if i do buy the controller.

Hi, I recently brough a razer viper v3 pro. I’ve got the razer synapse 4 software and the razer mouse pairing software as well. I’ve been trying to connect the mouse using the software but it wont work. The dongle is found on synapse but not on the mouse pairing software. Ive downloaded and updated all the firmware for mouse and dongle. Is this just a dodgy dongle?Many thanks

Hello,I purchased Kraken V3 headset like a year ago and recently noticed some cracks at the end of the headband’s plastic piece. This is causing a discomfort during use and I am also concerned about that the crack may render the headset unusable. I know that my 2-year warranty is still valid and I am wondering how to proceed.Thank you for your time,Sincerely.

Hello,I am experiencing a persistent issue with my Razer BlackShark V3 where the volume wheel does not work at all in Windows, despite everything else functioning correctly.System details: Windows 11 Connection via 2.4 GHz wireless dongle Latest firmware installed Latest version of Razer Synapse installed (clean reinstall) Observed behavior: Audio output works correctly (Game / Chat devices function as expected) Microphone works correctly Bluetooth pairing works correctly Razer Synapse detects the headset normally Rotating the volume wheel does not change Windows volume and produces no reaction Key technical finding:In Device Manager → Human Interface Devices, there is

Hello when I am trying to complete payment it is showing that I need to do the 2 steps verification and when I try to do it using the phone number method to get the code on my phone number/Whatsapp it keeps giving me an error. And I alreadyforgot/lost my back up codes. Can someone help me with this? 

How do I change my phone number? The old phone number is no longer active. Help

I lost my razor gold card last 2 digits 

Hello, I recently purchased a **Razer BlackShark V2** headset via N11 (a Turkish e-commerce website).I tried to register the product on Razer's website using the serial number and RZ code, but it says the product has already been registered. Because of that, I cannot activate the **7.1 Surround Sound feature**, and I did not receive an activation code inside the package. Here are the product details:- SERIAL ID: [removed]  - PRODUCT NUMBER: [removed]  - DATE OF PURCHASE: [01/07/2025]  - PURCHASED FROM: N11.comPlease help me with this issue. I can also provide the invoice if needed.  Looking forward to your assistance.Thank you.

So I have a pc and a ps5 and usually when I want to connect the headset from ps5 to pc I just have a aux cord to connect it to my pc to make it easier. But randomly after that working for months I disconnected it from the aux cord and it won’t play any sounds from my ps5 no matter what I do. Even though the dongles connected to my ps5 and it’s showing up that it’s connected. I was hoping someone would have a fix for this.

I just bought a pair of Hammerhead True Wireless earbuds as a replacement for my lost pair. I removed the old pairing from my phone but these new ones refuse to enter pairing mode. I tried to pair both manually via my bluetooth settings (and made sure that no other devices were connected) as well as the razer Audio app.Pairing manually did absolutely nothing (no tone for pairing mode and the  earbuds would not show as a device nearby). Using the app I was able to see them if the case was closed as if the pairing is inverted.I have seen several threads with no answers and would like to hear a solution for this.

I decided to buy an Iskur v2 x chair in collaboration with Zenless Zone Zero, but there is no button to buy. Is it a bug or is it intended? My country is Belarus.

Hi all,Let me start by saying that I love Razer nexus/cortex remote streaming app. One down side is that when I am using Kishi V3 pro xl I cant type in anything in Windows, no I have minimize the game and do any key bindings/shortcuts using the buttons.Has anyone figure out what we can do on iPad with Kishi?Thanks!

Hi! I recently purchased a Leviathan V2 Pro and I’m not sure whether i need to do something specific to get the spatial audio to work.  I have installed synapse and the THX Spatial-app. When starting the spatial app it’s querying me for an activation code. And I’m pretty sure that didn’t get one of those in the package since there basically was nothing in there except for the speaker and a very tiny guide on how to connect the speaker. So I tried the trial option just to get up and running and figured that i can possibly solve the activation code issue later. I followed the instructions and set THX Spatial as my output device in windows 11 and chose the leviathan v2 pro in the spatial audio app. When pressing TEST STEREO or TEST THX SPATIAL AUDIO i hear nothing though. Am i doing this right? I found an actual manual online but the only mention of thx spatial in the manual said:ACTIVATE THX® SPATIAL AUDIO* Unleash

Hello all, I just got the Basilisk V3 Pro 35K mice and wondering if the BlackWidow V4 Tenkeyless HyperSpeed can pair using the HyperSpeed dongle that came with the mice? Also can I connect headphone to the same dongle and have 3 connected to that one dongle?

I was bought this set as a gift, (I do have proof of purchase via Amazon) and I am fairly certain I have tried all options available to try and get this set to work functionally and properly. I was promised spatial sound, which is the main reason I was excited for this set. However, the hyperspeed connection does not work at all. I *can* get the headset to work via bluetooth, however the audio is extremely poor quality, frequently cuts in and out, and the volume randomly tweaks up or down in level. I was also told the mic quality was supposed to be on the better side, which I was excited for. However, I have gotten many reports I sound muffled and quiet, even after trying to turn up my mic volume as high as possible. What’s more, I cannot connect to Synapse whatsoever. I used my product ID to try and sign in, and it said my product wasn’t viable for the THX Spatial audio, despite everywhere I’m seeing on the user manual for my product version stating that I should be able to? Synaps

today the 9/9/25 i got myself a blackshark v3 cuz i saw reviews say its good and you could pinpoint the targetive tryd it for the main game im playing the most Rainbowsixso far i cant hear footstep everything sound muffled  i played with the EQ for idk how much i didnt found anything to make it sound good my old headset ASUS STRIX DSP a 6 year old headset have a crystal creal sound and i can pinpoint everything razer srs fix it  ASP a 2019 headset sound 100% better then a 2025 headset

The headset does not work with my mobile device without a dongle. I have had the headset for a few years now. The dongle has recently began to break its loose in its fitting and now hardly connects to my phone when plugged in. I was wondering if there are any suitable replacement dongles that could be used with my phone. As now the headset itself is effectively useless without a dongle.

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing succe

I have a new Razer Blade 16 with NVIDIA 5070, trying to connect to my exisitng razer core v2, but it is not detected in razer synapse.  COre works with old laptop Just fine...using razer thunderbolt 4 cable.  Core gets power, lights up but is not detected in synapse, so I cannot access my external monitors.  Please help.

I have only 16 bit audio format in headphones connected via dongle connected via an usb adapter. Razer filmware updater asks me to connect dongle without adaptor but i dont have type-c port on my pc. 

I realize it’s an older machine, but what is the best option for a replacement power brick for a Razer Blade 15” Advanced (2018) rz09-02385e92 laptop?  Thanks in advance.