Razer Support

Hello guys, my Razer Blade 18 has not been working fine for the past 2 days, it is getting lagged and sometimes the screen gets stuck. I’ve been using it for playing and for my university development projects. I have tried multiple workarounds such as deleting some games' unused apps but the lag is still there. Please help me with this. I need it urgently.  

Where can I find a chat with tech support?

I hadn't used Razer services for a while, and today I topped up and I'm not receiving the authorization code on my phone. I can't figure out how to restart the process. I don't know if... In my location, Venezuela, that Raze service was disabled.If anyone knows how to help me, I would be grateful. 

I bought my Razer Iskur chair secondhand and I really love it but the base plate (part H I believe) is broken and I just want to buy the replacement part. It’s not in warranty and all that, I just want to buy a new part. I’m in the military and I love gaming when I am not working so this would mean a lot to me to get some direction.

Hello, I recently purchased a Razer device, but when I try to register it on my Razer ID account, I receive an error message stating that the product is already registered to another user. I am the new owner of this device and would like to have the registration transferred or reset. Here are my device details: • Serial Number: • Product Number:  Unfortunately, I no longer have the physical proof of purchase. I can provide photos of the device and the serial number if needed. Please assist me in resolving this issue and allowing me to register the device under my account. Thank you.

Randomly disconnects. When turning on my pc and my headset, it takes a while for the headset to turn on, and then I have to unplug and replug the dongle. The power on and off announcement also cuts off midway. When i try hold the power button the turn it off, it doesnt work. 

Hi, I wanted to know if I can add an authenticator to my Razer account. I lost my phone and my backup codes.

I attempted to use my Freyja cushion today and discovered that it won’t power on, there are no lights, no RGB, and no signs of life at all. It was working perfectly yesterday and hasn’t taken any damage in the month and a half I’ve owned it. I’ve likely used it for less than 15 hours total And I've owned it for barely 44 daysI’ve already tried multiple troubleshooting steps: testing different outlets, inspecting and cleaning the power cable, ensuring the connection is secure, and unplugging it for several minutes before trying again. Unfortunately, it still won’t turn on.How should I go about further troubleshooting this issue or Initiating the process for receiving a replacement?

Help razer id authenticator lost i don't have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

Hi,  I don’t know if this is normal, but wanted to ask anyway. My Razer Seiren V3 Chroma and Razer BlackShark V2 HS headset are using Microsoft drivers. When searching the internet, it states that they are meant to be using Microsoft drivers. The headset is also displaying as speakers, I didn’t know if this was normal either. Any help appreciated.  

I have the same Audio Issues as mentioned in this locked thread:  In short: THX Spatial option doesn't show up in Synapse even after factory reset via official image and multiple Synapse reinstalls.Has anyone had the same issues or even found a fix for it? Or do we know the fix they were talking about in the old thread ever got released? 

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

Hello, when I use my laptop for playing games then it is running smoothly but when I use it to watch lectures and take notes on note taking apps with the help of the pen tab then I feel a lag. I’ve followed some tutorials like, restarted the laptop, deleted the unnecessary things, but it has not resolved the issue. Please help me with this.

Hello Gentlemen, I have Razer Basilisk Ultimate and it’s scroll wheel is making issues. While scrolling downwards or upwards it automatically register scroll in different direction. For example while scrolling downwards it automatically registers scroll up as well.I have cleaned it up using air blower (didn’t opened due to warranty void issues) Updated the firmware on both charging dock and mouse Windows is updates as well Tried on a different machine with fresh installationAll these but nothing helps to resolve this issue. Now I’m thinking to buy the latest V3 version but scared due to this issue. I have been using Logitech mouse my entire life and they last very long. This was my first Razer mouse and it didn’t last 2 years. I bought the original mouse from Aliexpress because the official store don’t ship to Pakistan.You can see the scroll wheel test video on youtube 

The keyboard works absolutely fine, only when booting in 9/10 it ain’t detected and no LEDs except the profile(?) LED (the SD card with the P inside) is lit, so I have to unplug and plug in again for it to work BEFORE I enter my windows account pin.

I just got a Wolverine V3 PRO as a gift. I connected it to my Xbox Series X, and I noticed that the D-Pad is stuck to the left. I connected it to my PC, and I experience the same issue. I uninstalled the drivers, rebooted everything, update to the latest firmware, and nothing worked. In some point the D-pad stopped working. Once I used Steam's controller input test, and Razer Synapse 4 it went back to register the left input. I searched in forums, and I couldn't find any solution.

I Connect my Gabel Headset to the Wolverine v3 pro Controller and the Micro dont works. Please help  

HI please need help and support i have the  BLACKSHARK V3 PRO COUNTER STRIKE EDITION headphones brand new worked okay for one or 2 days than suddenly there is a slight buzz on the left side of the headsets and also the headphones stopped charging and connecting to my PC the only way to work is  if i connect my audio jack on the pc and the usb c type on my headsets that does work and i get no buzz anymore . i looked online they  said to  update the firmware which i did and i did.. update my dongle but when i updated my headphones due to them being very low maybe 1 percent cause they wont charge more .. the update failed so it was impossible to  update so thats my doubt there… please i need help or otherwise im gonna just return them ,

I have a Razer leviathan THX soundbar and sub woofer, i would like to purchase the thx surround, however i see there is a probability of getting 50% off. Is this possible for me, everyone likes a discount

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

I picked up a Huntsman V3 Pro Mini and I am unable to save my profile with my custom actuation points / rapid trigger / lighting to the keyboard. The only way my profile works is if I run  synapse running 24/7. If I close synapse my profile goes away or if I cold boot and don’t have synapse to run on start-up then it doesn’t save it and/or won’t have lights. I wan’t to save my custom actuaion point with rapid trigger on and the lighting to the board without being forced to run synapse 24/7, is this just not possible? I thought this keyboard advertised on-board memory?  I have also reinstalled synapse, tried synapse 4, reset the keyboard, tried dragging around my profile on the memory to override an existing profile, basically everything and it seems like I can’t save my settings to the keyboard (like literally every other company lets you do) and requires synapse to be running always.

I am having Issues with getting my profiles for my Razer Tartarus Pro when I upgraded to Synapse 4 from 3 - I have done everything from downloading and redownloading Synapse 3 and 4 to saving the profiles to a folder to try Importing them - however no matter what I did, the files are still saying that they are corrupted - other than going nuclear and coping all my profiles by hand - how can I fix this problem?

Can someone help me and guide me thrue this 

I bought a Razer Barracuda x Wireless Gaming Headset at Bestbuy yesterday (Dec. 4th 2025). I've noticed that the built in mute button is not work. I put it on mute and I've notice that my icon still beams green which means it picks up sounds.  I tested the headset with my phone while recording a video and it's still has the issue. I patched it to the newest version and nothing changes.  Any fix for this one?

Good Morning to everyone that is reading this, I’m trying to use the Caret symbol (shift 6) but when I try to shift 6 it does not work. I have a huntsman mini keyboard and I’ve tried everything as in troubleshooting, resetting my drivers, keyboard, uninstalling and reinstalling, command prompts, etc. Nothing has been working yet. Any ideas? and my keyboard is out of warranty. Thanks!