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  • 42,726 Threads
  • 61,303 Replies
42726 Threads
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DuckySaurusRex
posted in Razer Support
Complete system freeze only while plugged in

Hello, I have been dealing with a problem that I can not seem to pin down so I figure I would ask the hive mind before I start spending money. I have a blade 15 advanced (2019) with a 2070 max q in it. I can not tell you when this problem started over the past few months but The system will completely freeze when playing games. Now the trick is that it only freezes when plugged into the wall. I have tested a bunch and think It may possibly be a battery or the power brick. I noticed that the laptop was starting to randomly freeze on me while just doing normal browsing and low load situations. This was after I installed different ram and upgraded the system to windows 11. After some frustrating times for sure because this problem did not seem to go away It was mostly happening when trying to game. Even low resource games like diablo 3 has this issue as well. I can get in, play for a minute or two and the system freezes with audio glitching out and I have to force reset it. So For gi

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2 years ago
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KonamiCode
posted in Razer Support
Kiyo Webcam is Unreliable

I've had a Kiyo webcam for 1-1.5 years. Long enough to be out of warranty, it appears. This is the most unreliable computer peripheral I've ever owned. Currently, it is showing a blurry, unfocused picture. I've tried everything short of re-installing the drivers, since I re-installed last week. If it's not the blurry issue, then the picture is skipping/glitching constantly. And if there are no issues, that's great! But I have honestly not gone more than a month without some issue. Re-installing drivers helps sometimes, but other times, I just have to wait it out. Razer, do you have any suggestions? Are you working on updates to make this product more reliable?

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2 years ago
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Hawks59
posted in Razer Support
Synapse disabling my volume wheel

So, I received the halo infinite blackwidow keyboard and been loving it, but then one day the volume adjuster stopped working and I thought I did something that screwed the keyboard up. I tried manually reversing the volume wheel directions in synapse and that didn't work. In fact, the wheel only worked when I pressed it into mute sound. Then one day it started to randomly work again. Then it stopped after many hours of troubleshooting, I finally realized that the only time the volume wheel would stop letting me adjust the volume was when synapse was running, I tried restarting it, deleting all profile saves and a couple other things but the only way I can get the volume to work is by closing synapse and not using it. is there any way to fix this or can I not use synapse?

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2 years ago
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zEw0_
posted in Razer Support
Will Razer enable xmp for the Razer Blade 17 2021 (mid) models (RZ09-0406)?

I was wondering if Razer would re-enable xmp profiles for the Razer Blade 17 (mid) models?

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2 years ago
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Tarwo
posted in Razer Support
[IT] Problemi all'avvio di Synapse

Salve. Ho riscontrato diverse volte problemi all'avvio di Synapse, ciò mi comporta dei freez al pc, in qualsiasi fase di lavoro, che sia gaming, lavoro, studio ecc ecc. Una volta avviato Synapse, mi va in palla il pc. Utilizzo Windos 10. Non capisco se è un mio problema, oppure se Synapse va in conflitto con qualcosa nel mio pc. Qualcuno saprebbe aiutarmi?

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2 years ago
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lucifer6688
posted in Razer Support
Can the promo code be restored?

I just placed an order for the THX Spatial Audio and the payment was not successful, but the promo code was used and I want to reorder, can the promo code be restored? Thank you. My order number is RZHKPP1000000916329.

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2 years ago
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ahmedibnaserInsider Mini
posted in Razer Support
Razr blade 15 base (2020) - RZ09-03519E11-R3U1 - issue with USB-c port

Hello there, I have two docks, one from PNY and a Thinkpad hybrid dock. The PNY one has an HDMI port, while the Thinkpad has x2 DPI ports. I tried connecting it to the USB-C port (both sides) so I could connect x2 monitors to my razr. It would not install drivers and the comes back with error 43 under device manager with something called a Billboard Device. I also tried the USB-A ports, same issues. How do I get it to work. I need to connect those two monitors, either with HDMI or DPI cables. What works hassle-free from my model?

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2 years ago
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drewzyboy
posted in Razer Support
New Razer Enki Chair.. slight wobble?

Just got my daughter a new Razer Enki Quartz chair. Assembled it... comfortable chair but when sitting on it there a slight rock / wobble to it. Previous gaming chair felt absolutely solid sitting on it although this chair didn't tilt. Looking underneath the rocking / wobble is coming from the black part that actually tilts the chair. Just ever so slightly when u sit in it upright u can feel it wobble back and forward. Is this normal? Or can it be tightened to feel solid when sitting upright?

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2 years ago
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amine.m4a
posted in Razer Support
THX SPATIAL SOUND DOESN'T APPEAR IN MY OUTPUT DEVICES

Hello! I have a RAZER KRAKEN FOR CONSOLE which I use with my laptop, but neither THX spatial sound nor 7.1 surrounded sound has ever appeared in my output devices list, I can't benefit from a real RAZER SOUND experience, and I kinda feel robbed :(, can anyone help me, please!

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2 years ago
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xxreixx96
posted in Razer Support
Shipping estimation changed

Hi, actually I’m kinda lost as i remember my order shipping est was today the 22 Feb but now it has changed to 11 March, im very confuse why it became like this. and i put express shipping as well can someone explain what happened? I ordered the New razer blade 17 Also kind of urgent in the shipment as im about to leave this country and i have to cancel it if i cant take it with me. :( help

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2 years ago
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techCoolGreybook177
posted in Razer Support
[Razer BlackShark V2 X 7.1 Work in PS5?]

I bought the Razer Blackshark V2 X and i want to know if i can use the 7.1 on Playstation 5 and how i can do that? Please, thanks for your attention.

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2 years ago
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DYCATO
posted in Razer Support
plata razer

mioy usando razer para ganar razer silver jugando juegos. pero cuando quiero obtener la recompensa, no me salta nada, y eso que estuve jugando horas, ¿ alguien me puede ayudar?:fruncir el ceño_:

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2 years ago
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mr_flickerscope
posted in Razer Support
Auto Profile Switching has stopped working completely

I think it may be with the latest update, but Auto Profile Switching on my Naga Pro has stopped working completely. Even after a reboot. Does anyone have any suggestions? I'm on Windows 10.

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2 years ago
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dr.archangel
posted in Razer Support
Razer Deathadder V2 pro wont turn on from sleep mode

My Razer Deathadder V2 pro wont power on from sleep mode, if I dont turn off mouse on phisical button insted geting into sleep mode and turn on again when i move mouse, nothing happend, it looks just like mouse is broken, no light no nothing, i can turn on and turn off again still nothing, then i must turn off mouse, conect to cable, if Pc is on then I must restart Pc if Pc is off then turn on, and then while Pc is on, sometimes it goes back or I must restart again then hold left + right+ middle clik to rest then mouse work again. When I use phisical button and turn off mouse every time I finished with work everything is ok. Are there will be some kind off update for deep sleep problem? Mouse is on last fw... and it was working fine up until last month when problem started.

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2 years ago
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lIlKETlIl
posted in Razer Support
Nommo Pro 2.1

Hello, I’m just curious to know if there’s any possible ways of connecting/using the Razer Nommo pro’s on next-gen consoles. If so what would be the best way to go about it. Thank you

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2 years ago
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CadetBluebusbuzz832
posted in Razer Support
Razer Base Station V2 Chroma making my mouse movement lag

It was working fine a few days ago but yesterday after disconnecting my blackshark v2 pro, my mouse movement suddenly lags whenever i plugin my base station. I've tried plugin everything out and in again but still the same.

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2 years ago
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RazerClas
posted in Razer Support
razer viper mini unknown usb descripture failed

I bought this mouse on October 15, 2021, everything was fine, but at one moment when I was playing the game (geometry dash) it stopped working, I got scared, restarted the computer and it worked, I thought everything was fine, but the next day it stopped working and nothing helped, it gave an unknown usb descripture failed error, I tried everything, reinstalled the drivers, deleted the device from the driver manager and rebooted the computer, but nothing helped, please help

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2 years ago
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focusBlizzardBluehead674
posted in Razer Support
Razer website wallpapers

I cant seem to download the wallpapers provided on the Razer website. I reloaded the page, closed and reopened Chrome, nothing happened. Any tips on fixing it?

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2 years ago
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Green.Knight
posted in Razer Support
Need Help!! Recover Image Zip for Razer Blade advanced 15 (2021) RZ09-0409

Dear Friends and respected razer support. I need system recovery image zip file to create a USB to reset my machine to factory settings. I have downloaded windows from Microsoft website but after installing it I have to search for all the drivers. I found some drivers but those had malware and viruses attached to them and my system is back to broken state. it would be great help if you provide me the recovery image thank you. Kindest regards

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2 years ago
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androshalforc
posted in Razer Support
synapse keeps uninstalling itself.

ok my issue is pretty much my title just in case i have - a razer mamba elite mouse - a razer hunstman elite keyboard anyway about a month or two ago when i turned on my pc razer synapse 3.exe could not be found. i reinstalled and it was fine for a couple of months and today when i logged in i had the same issue razer did not launch on bootup and when i went to look for the exe it could not be found.

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2 years ago
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daisydaysgamer
posted in Razer Support
Razer Kiyo Pro Firmware Update

Need help in updating my Razer Kiyo Pro's firmware. After opening the downloaded firmware app and clicking update, it just says "Contact Razer Support."

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2 years ago
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GrowandGlow
posted in Razer Support
Jammed Y button

Hello there, I bought my razer Kishi some time around September, and overall I've liked it, however today my Y button has jammed and I don't feel confident taking the controller apart and risking loosing pieces, please get back to me when you can! Thank you!

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2 years ago
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Firegurl18
posted in Razer Support
Cleaning Laptop Fans

Hi. I have the Razer Blade Pro 17 2020 and I do have the extended warranty for accidental damage. My fans are very dusty and I've been attempting to find a way to clean them properly so I went to Best Buy. The geek squad tech informed me to contact Razer before doing anything. Not only to make sure I don't void the warranties, but also to make sure I am doing it correctly. Is there a way to clean the fans correctly without taking it apart? Will taking the laptop to Best Buy Geek Squad to have the fans cleaned void the warranties? Thank you for your time, Lisa

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2 years ago
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VictorHaz93
posted in Razer Support
2 steps verification sistem paradox.

I accidentally found a paradox in your security system. I change my last number, and I can't buy anymore because you send my verification code at my last number, I can't solve this. Help me please.

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2 years ago
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VictorHaz93
posted in Razer Support
Ayuda con la verificación de dos pasos

Buenas tardes, quiero registrar mi nuevo número, pero no puedo porque me envían el código de verificación a mi número anterior, quisiera que me ayude por favor con eso para poder seguir comprando con razer gold.

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2 years ago

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