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  • 41,961 Threads
  • 60,239 Replies
41961 Threads
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NismoMT
posted in Razer Support
Razer Naga Calibration Issues on Razer Firefly V2

So i have recently got a razer firefly v2 but now i have a big problem. mouse is not working well on this mouse mat. Razer synapse doesnt have option to calibrate on Razer firefly V2, but just a normal firefly. i have tried calibration on each option given to me in the synapse and still havent got a good calibration. Please can anyone help me out ? thanks in advance

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4 years ago
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rpark006
posted in Razer Support
Razer Blade Stealth 13 Battery Expanding

My razer blade stealth 13 battery is faulty, and has been expanding (bubbles created)! I am not covered under the limited warranty anymore, but I believe this is a product defect, and not something my normal use is responsible for, and something that should be helped to be remedied by Razer support. Please see attached photo for what I'm referring to and thanks in advance for the help.

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4 years ago
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as1497
posted in Razer Support
Razer Blade Flickering Screen and loss of Surround

After 2-3hours of work the screen starts flickering when the brightness is above 30%, if I need to charge it gets even worse and I end up with minimum brightness or unable to work. (Drivers are up to date, when I connect a monitor the flickering remains on the laptop screen.) Also after reinstalling Razer Synapse I lost the Surround standard option. Any ideas?

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4 years ago
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bestPinklife693
posted in Razer Support
Razer Nari Essential Microphone Doesn't Detect Input

The headphones work great but the microphone doesn't pick anything up at all. I have already made sure that the microphone is the default device, Have tried removing it from the device manager and reinstalling the drivers, and changed the sample rate/bit depth in the sound control panel and none have improved the situation. It is also not muted.

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4 years ago
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bayCoralRedsharp428
posted in Razer Support
Lost dongle

Hey i lost my dongle for my razer headset, Can i buy a new one?

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4 years ago
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Redbestspot549
posted in Razer Support
Razer gold failed to reload

Hello ... I have prepaid visa that i always reload my account from ... The past 4 days every time i try to reload my account it says failed to reload without even asking me my visa number and when i try to reload with paypal it says failed reload . My visa is prepaid and works fine and has more than 800$ in it !! Please help me 4 days i am trying and no use !!

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4 years ago
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holl0304Insider Mini
posted in Razer Support
Power Adapter Compatibility

I have a Razer blad stealth 12.5 (2016) and the power adapter recently broke. I just upgraded to the new 2020 stealth with the 120 Hz display and GTX 1650 Ti. Can I use the adapter from my new laptop to charge my old model. I only question because i think my old adapter was only a 25W adapter and this one is 100W. I want to make sure I do not damage my old laptop. I have been charging the old one with my Core since the adapter broke but it is not very practicle and I prefer not to spend extra money to buy an adapter for my old laptop if I do not have to. Please help. Thank You.

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4 years ago
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CAFFEINE99Insider Mini
posted in Razer Support
Cortex game boost breaks COD infinite warfare ?

With auto boost selected and enabled, there is a weird mouse behaviour with only infinite warfare when the game is launched-likely a bug related to changing the process priority from 'normal' to 'high'. So far the only workable solution is either to remove the game manually from the list of games in cortex, or disable auto boost. Removing the game from the auto boost list also removes the game from razer synapse,which is a problem because the mouse doesnt switch to the call of duty profile automatically. There's no workaround to removing the game only from razer cortex and still having it linked in synapse to my call of duty profile ! when I remove the game in cortex,it disappears from synpase as well. 2nd option to disable auto boost means you lose the convenience and will have to remember to manually boost via some keyboard shortcut. sometimes manually boosting in-game can lead to random app crashes and I have even had BSOD so have to remember to boost manually before I start any gam

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4 years ago
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boardSangriacool940
posted in Razer Support
REGISTERING PRODUCT

Hey Guys, I'm having problems registering my Razer mouse. Every time I put in the details I get the error message attached. At first, I wasn't sure if I was entering the info into the correct box so I changed them around, but still nothing. Anybody have any suggestions?? Thanks in advance.

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4 years ago
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laikaxin
posted in Razer Support
Razer synapse didnt working

My Razer synapse stuck here everytime when i'm open it... Any way to fix it ....? Help pls.... https://ibb.co/8msDRjj

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Razer.Speedcr0ss
4 years ago
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Gretnalife
posted in Razer Support
RipSaw HD Unable to find source after firmware upgrade

After recent changes to Razer Synapse/Cortex/Central, etc. Ripsaw HD is unable to find the source video camera. Nothing else changed in the set up (fyi, I did trade out cameras & lines to narrow down the issue). Help?

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4 years ago
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laurarose28
posted in Razer Support
Issue with bootloop

Not sure if I am posting this in the right place but I am having issues with my laptop. I got it around December and a couple of months in and at random times, when I switch it on, it will load the boot screen (razer logo) it will switch off and restart, it will do this a few times before booting windows up. When I log in, the time will be wrong and it will be the time when I last switch it off. I cannot recreate this issue as its so random and I have no idea what is causing this. Please help

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4 years ago
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Persifaly
posted in Razer Support
RAZER CORTEX INSTALLER

Razer cortex does not install, when try to install in folder where is cortex installer appear a text document with this message "Failed to write installer file (No such file or directory)". My PC have 3 disks "F" "E" "X", the directory disk with windows (10 64bit) is disk "F". What i need to do for do for installing without change disk name or maybe the problem is not the name of disk?

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4 years ago
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Nellas90
posted in Razer Support
Ethernet Instability / ASMedia ASM1142 Firmware

As reported on this forum, a number of users have been experiencing ethernet instability under macOs. I've experienced the same problem under Ubuntu Linux. There is a known bug in the ASMedia ASM1142 comtroller firmware that can be fixed a firmware update. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1749961 Any chance razer could push out a firmware update to address the issue? If possible please make available via windows as well to help the linux users out there. Better yet please consider the linux vendor firmware service: https://fwupd.org/

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4 years ago
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Tygra91
posted in Razer Support
Disbaling Boost in Razer Cortex

Hey Everyone, If I recall correctly, I had an option to disable the Boost in Razer cortex altogether. However, now I can't find the option on how to disable it. I know I can remap the keys for it, but I just want to disable the whole thing. Version is: 9.9.8.1244

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4 years ago
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firsttofight
posted in Razer Support
razer fix

When I turn on surround ON, the headphones are buzzing why and if I give it OFF, they work normally

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4 years ago
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VoxelizedWorld
posted in Razer Support
Blackwidow Elite Stuck keys

When Im working a key will randomly get "stuck" as if I'm pressing it but it's physically released. This keyboard is less than a week old. It has no physical damage, no macros. Is there a firmware update I'm missing?

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4 years ago
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Frostteaa
posted in Razer Support
Where do I redeem the 40% Discount Code that at checkout there seems to be no option?

I have gotten an email being accepted into the razerquest program i got a code with a 40% discount code to redeem at checkout to buy the razer emoticon display but there seems to be no option to redeem a code at checkout and when i copy and paste the code into the promo code bit it doesnt let me apply it confused...

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4 years ago
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Siriusx01
posted in Razer Support
Activation code

Hi. How do I get an activation code? sent to mail I deleted by accident

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4 years ago
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Siriusx01
posted in Razer Support
Razer kraken x

Hey. I want to give my headphones to my nephew. but they are attached to my mail. I activated razer 7.1. I want to untie these headphones from my mail. from your account. so that he can attach to his own and activate 7.1. because he stuck his headphones in and writes that you can’t activate 7.1 already. what to do?

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4 years ago
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Gubbadubba
posted in Razer Support
Can't hear certain sounds

I recently came back to using my man o' war headset after trying some other ones, but when i went into a game i could only hear certain sounds, such as voice chat. the game was valorant and id had no prior issues with sound. the menu and game were completely muted, everything except my teammates voice chat, and for some reason when i look at an upgrade for a skin and the example video plays i can hear it all perfectly fine. it also happens with discord, 1/2 times someone calls me or messages me, i hear nothing. all other things sound fine such as youtube, sfx for Windows 10, other games, etc. i found it odd why only certain noise were muted when others worked just find. ive updated on my drivers for all my audio devices in device manager, the settings in game and in discord are just how they were when they worked. was just wondering if anybody had had this happen before or had a possible solution.

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4 years ago
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Indigoclassictoday464
posted in Razer Support
Razer Nari Ultimate Problems.

Hey :) I bought last year december an Razer Nari Ultimate because i wanted that hypersense feature and an metal frame so it lasts longer. The first two weeks everything was fine. Suddenly the Headset decided to not load the battery over night , suddenly it started to make a noise while using it and loading it , it started to "warp" the sound a little bit till i move the play/chat wheel a little bit. So i wrote to the support in february/march and we got so far that i sended them the headset and got a replacement unit. Now we have july and the already replaced one does the exact same stuff... Is it supposed to work only 50% of the time ? Is it normal that the battery just doesnt load even thought it gets power through an external powered usb hub. I payed 200€ for an Headset where i cannot use the wireless feature because the battery simply never is loaded no matter how long it loads. Am i the only one with these problems ?

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4 years ago
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dapperbluejay
posted in Razer Support
Buzzing noise from Base Model 2018 Blade 15 Hard Drive?

Hi there I'm looking for some advice about what to do about a buzzing noise coming from my Base Model 2018 Razer Blade 15. Today I just noticed a concerning and unpleasant buzzing and crackling noise coming from within the laptop in the lower right corner where I suspect the hard drive is. The buzzing noise is present and rather loud when the device is on a surface and makes a crackling noise when typing. However, lifting the device so that there is no pressure on the bottom right corner makes the noise go away as does resting a palm over the right corner and clicking in the trackpad. I'll have a google drive link to a recording from an iPhone taken right next to the source so you can hear it. I bought it new almost a year ago on July 17th from best buy along with their two-year warranty, so as of right now it should still be within Razer's 1 Year Limited Warranty as well as Best Buy's warranty. What is the most likely cause of this and what should I do about it? https://drive.google

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4 years ago
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TpgAnt
posted in Razer Support
Huntsman volume wheel acting up

I bought a huntsman elite back around June 2018 it been working perfectly fine recently after coming back from a vacation and going to watch some videos I noticed my volume wheel would start skipping and recently my volume would just go down on its own I email support about the volume wheel but they kept asking for my mouse wheel if anyone knows a fix would be greatly appreciated.

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4 years ago
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nolanempire
posted in Razer Support
screen getting black

i have a razer blade 2019 only few month new, and the screen is getting black then goes like on and off black couple times, of course the technical support has no idea how to fix it, any ideas??? or any body has experience the same thing? i did already a factory reset.

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4 years ago

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