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Razer Support

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40748 Threads

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Silver166
posted in Razer Support

RAZER SEIREN X CAUSING PERIPHERALS TO KNOCK OUT

So whenever I plug in my RAZER SEIREN X, my mouse and keyboard (razer naga and razer deathstalker) become unresponsive and frozen in place. number lock will not work and mouse will not read any inputs. This only started to happen recently after upgrading my system to 32 gbs of ram. Any support would be appreciated.

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S
4 years ago
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jibodig
posted in Razer Support

Confused a little bit with returning my product

So basically i contacted razer support to see if i could get my product replaced with warranty and thankfully they agreed. So i got an email with a prepaid shipping label which is cool but there are a few things im confused about. Firstly i have to return the headphones with al accessories. Now the razer kraken x in the box is just the headphones and the splitter but it also includes a code for 7.1 surround sound, do i have to include that too or just the headphones and the splitter. Secondly there is a commercial invoice which is filled out by razer. But im a bit confused on if i have to sign on the commerical invoice like where it says on the bottom signature / title / date and also do i have to wright something down where it says . I declare that all the information contained in the invoice to be true and correct . If someone could tell me this before i post it tommorow it would be helpful thanks.

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J
4 years ago
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dailyBluetruck889
posted in Razer Support

Question of 7.1 Surround sound

I have a Razer kraken 2019, and in my box i did not a key for 7.1 surround sound. I registered the headset 2 weeks ago, but i dont received the key how say in the page. I send a message for the support ago 2 weeks and they not reply =(

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D
4 years ago
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xXRainbowXx
posted in Razer Support

Win10 2004 update razer surround sound crackling

Hi since the new update from windows 10 (2004) is the sound crackling with surround on

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Razer.Speedcr0ss
4 years ago
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03ptsd
posted in Razer Support

Razer Nari Essential P.C Microphone Setup

Shit won't work. Paid 160, cannot return due to covid-19 and all I have for tech support is 400 pages of people who also think that Razer devices are trash. Help me set it up / do I need a new driver or something that isn't included? How do I contact tech support

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0
4 years ago
F
filipm201
posted in Razer Support

can someone please help me out? razer kraken TE mic not working

While speaking to my friends on for example discord or in-game chat they say that they can hear cracks. i recorded a voice message to check, and i can hear a crack. is there a way to fix this problem? this is on the razer kraken tournament edition headphones i bought yesterday :D

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F
4 years ago
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bassfisher6522Insider
posted in Razer Support

defective devices

Is there a place were we can send our defective device(s) in to have repaired? I have 2 such devices and both need the cables replaced. Does Razer offer such a service?

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4 years ago
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greatBrightGreenbuzz427
posted in Razer Support

Is there a way to keybind audio profiles in Razer Synapse 3?

I didn't find it anywhere but maybe I missed something. So to be more clear, my question is: Is there any way to change between audio (or any other) profile with help of global keybind? (like pressing ctrl+L to change to first profile or shift + R to change to second etc.). Thank you for answering even if the answer is negative.

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G
4 years ago
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Fandre
posted in Razer Support

Razer Gold failed to reload after I bought it from local 7-11

Is there anything to do with the cashier on duty?

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F
4 years ago
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Epicguy4000
posted in Razer Support

Razer Nari Ultimate - Dongle Dead!

I just got my hands on my first razer headset since the Kraken back in 2015 (which my girlfriend has quietly claimed as her own), and I was ecstatic, to say the least. Imagine my heartbreak, if you will, when I plugged the dongle in to find a nice big 'USB device not recognised' error. Upon opening Device Manager, the exact error description is 'Unknown USB Device (Device Descriptor Request Failed). When I plugged the same dongle into my girlfriend's laptop, the device worked fine for about three minutes, before throwing the same error. If anyone has an idea to solve this (I've tried removing the driver and restarting windows), it would be greatly appreciated, although I do suspect that the dongle is simply dead, I just don't want to fully admit that yet.

4
Razer.Speedcr0ss
4 years ago
J
Jaypuks
posted in Razer Support

Need help Registering my Viper Mini

i tried registering it online and it gives me a prompt that my product number is invalid.

1
Razer.Speedcr0ss
4 years ago
P
Positon
posted in Razer Support

Adding Razer blackwidow X Te chroma te to synapse 3

When will you guys be adding more things to razer synapse 3?

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P
4 years ago
F
FreestateLF
posted in Razer Support

Synapse 2 won't open unless IPV6 is disabled

I just ran into this problem today, don't know why it happened or how. Synapse was working fine yesterday until when I booted up my PC today and Synapse would just freeze when I tried to open it. I tried reinstalling it, but would always encounter the "Network Not Available" upon login. It seemed to have been resolved when I disabled IPV6, but I don't want to keep doing that since IPv6 will be a necessity soon enough. What could I do to fix this? I just want to use Synapse normally again.

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F
4 years ago
P
packersfan036
posted in Razer Support

bios update question

im new to using razer laptops, i have a 2019 model razer blade 15 advanced mercury white edition, where do i get the bios file? is it a exe file? how do i update? thanks. also should i update the bios???

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P
4 years ago
V
vampirtc
posted in Razer Support

Dongle broken after firmware update

I have Razer Lancehead RC30-021203 and USB dongle that came with it. I tried updating firmare on both today and went bad. While trying to update mouse I can see Device version: 1.00.34, Latest version 1.02.00. After I click Update its stuck at 5%. I closed all Razer software and services, even tried updating on another computer where no Razer software is installed. Both Windows 10 64 bit edition, same problem. But mouse still works. It went bad while trying to update usb dongle. I received a similar dialog please wait. Waited about 10min, then disconnected. Now dongle doesn't work anymore.

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V
4 years ago
Saged
Saged
posted in Razer Support

Razer Nari- Multiple issues.

Hello!, From amazon i ordered a Razer Nari (not ultimate) on the 9th of April and arrived to my house on the 13th of April. Previously I had a kraken 7.1 and I also own a Cynosa KB, a mamba tournament Mouse & a Hammerhead BT. After two days of using the Nari I started noticing this problems for which I contacted support through Twitter wondering if they know about any known fix for what could possibly be a known issue, they weren't of much help (mind that I performed extensive troubleshooting on my own) I'm gonna disclose the T-shooting steps per issue as best I can remember. Headset not charging... properly: Out of the box it didn't charge by connecting it to a USB brick (my phone's, which is new, acquired a month back) It gets a faint red light when connected to the brick, left it overnight, doesn't charge, then I attempted to charge it via the laptop's USB= same result. 3 Different USB power bricks = Same result, faint light, no charge. 5 USB cables tested= same result Diffe

11
Razer.Speedcr0ss
4 years ago
A
ama5555Insider
posted in Razer Support

razer naga trinity click problem

hello i have problem with my new razer naga trinity its let than 3 month old and the left click some times not work when i keep click on left click it stop in middel of the click then work again idk where is problem its because of updates or what any help ?

2
V
4 years ago
S
SamuraisEcho
posted in Razer Support

Deathadder V2 not showing up in synapse

Im going to use it without it for now, but i just got my deathadder v2 from best buy. ive had a viper ultimate and a basilisk ultimate, and they both showed up after the restart. i tried disabling it then unplugging it, tying a different port, no luck. it shows up in device manager as deathadder v2, but synapse just seems to not see it.

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S
4 years ago
A
alaaphone
posted in Razer Support

السلام عليكم

لطفا كيف يمكنني الحصول على عضويه ( تثبيت عضويه ) في ريزر كولد للحصول على تخفيض .. بالاضافه الى شراء بطاقات ريزر كولد بن ؟ ارجو مساعدتي لطفا

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A
4 years ago
C
CzechuS
posted in Razer Support

Razer Synapse Network Error

Hello everyone, I've just bought a razer ornata chroma, but I'm not able to install Razer Synapse. Everytime I get "server access unavailable". I have no idea how to solve it.

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C
4 years ago
D
Dunkkirk
posted in Razer Support

return time question

Hi all, on the 27th I have bought a razer blade 15 base model but I have decided to ask a refund and return the product. I opened a return ticket the next day 28th, I know it takes 2-3 business days (hopefully), but I am wondering If there will be enough time to send the laptop back including the shipping time. My question is if they receive my laptop after 14 day, are they going to accept my return ? Thanks in advance

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D
4 years ago
B
Banecrusher
posted in Razer Support

Razer Cynosa Chroma Pro F3 doesn't work

Hello, Until recently this keyboard was working perfect. Now I don't really ever use the F keys but I have been playing a game that requires it. I just noticed today when I press F3 it thinks its F1. I have checked synapse and no special key binds have been set and F3 is set to be F3. I have tested every single key on this board and this is the only one that is not working correctly. I have uninstalled, reinstalled and repaired synapse. Tested multiple games by trying to change a key bind and every time I press F3 the game sets it to F1. I took the F3 key off and used a longer object to push down inside of the F3 spot. Some times it does F1 sometimes its F3.... Anyone else facing this issue or know how to fix it?

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4 years ago
G
GlaciaGaming
posted in Razer Support

Crashing With Nari's

Just noticed a bug with the Nari headset. I'm not sure if it happens to everyone but if the headset loses a connection due to range, synapse 3 seems to be in working condition, but actually crashes. No profiles work and either a full PC restart, or opening task manager and closing each and every different Razer program. Its extremely annoying not being able to leave the room. I live in a small apartment and if it disconnects even for a second its restart time.

1
M
4 years ago
Z
ZaidDarras
posted in Razer Support

How can I redeem an old Rixty card on Razer Gold thing ?

title says everything

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Z
4 years ago
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Luispedrovieira
posted in Razer Support

colocar codigo de desbloqueio

comprei uns headfhones e veio um codigo para desbloquear só que não sei onde coloco esse codigo

0
L
4 years ago

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