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  • 42,049 Threads
  • 60,362 Replies
42049 Threads
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Of-The-Creed
posted in Razer Support
How long does it take for replacements to be arranged?

I contacted Razer support today for my headset to be replaced and after some discussion was sent an email to respond to with the relevant details. I've since done this, so may I ask how long it takes for it to be assessed and a replacement issued, if applicable?

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4 years ago
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Morgan2349
posted in Razer Support
RainbowSixVulkan

How can I play rainbow six using the Vulkan API with the razer cortex

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4 years ago
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LightBrownlifebit885
posted in Razer Support
7.1 surround sound code not working

hello, I bought Razer Kraken Tournament Edition came with a card with a code for 7.1 surround sound but the code is not working, is this a known issue?

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4 years ago
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leleItaly
posted in Razer Support
Replace a broken key from ornata chroma

Hi, I have an ornata chroma keyboard (Italian version) and the key enter is broken. I bought a "ptb keycap upgrade set" in order to replace the key enter, but it seems not compatible. Where can I find another enter key for my ornata chroma?

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4 years ago
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hitRubyRedalley942
posted in Razer Support
USB-C port or Thunderbolt on my Blade Pro?

Hi All, So yea, probably a stupid question. I'm trying to work out if my USB-C port on my Razer Blade Pro (Late 2017) 17" i7, GTX1060 is a Thunderbolt port or not. I've looked around and on the Razer website on their old laptops but it doesn't say, I have no Godly idea where my user manual is. Can anyone tell me? Wanting to know because I'm wanting to have 2 ext monitors for work, one in the HDMI and one in the (hopefully) thunderbolt port. Cheers.

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4 years ago
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VoxelizedWorld
posted in Razer Support
Blackwidow Elite Stuck keys

When Im working a key will randomly get "stuck" as if I'm pressing it but it's physically released. This keyboard is less than a week old. It has no physical damage, no macros. Is there a firmware update I'm missing?

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4 years ago
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funTaupefresh349
posted in Razer Support
Basilisk V2 Mouse Unresponsive

I recently purchased a Basilisk V2 Wired and it arrived today—the only problem was that it wasn't being recognized by Windows 10 on any of the devices I tried it on (all USB ports attempted). No internal lighting or cursor input upon plugging it in after multiple restarts on each device. The only resources I can find online are for persuading Synapse to detect the mouse, but I never even got to the point where my own computer registered it. Documentation specified that the basic functions of the mouse are available immediately upon plugging it in while the more advanced settings are for Synapse, and so far I'm unable to use either of them. This is my first purchase from Razer, so I'm not sure if there's a step that I missed somewhere along the line. I sent a support ticket, but is it worth waiting potentially over 72 hours just to be told to RMA it? I might just go ahead and initiate the process if it's a clearly dysfunctional unit, I just wanted to get input from some folks who know m

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4 years ago
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pietrocarillo
posted in Razer Support
Cannot Connect Razer Mamba Wirelessly

My mouse was working wirelessly until I unplugged an replugged the usb receiver to my laptop. Now, I can only use my mouse connected through the wire. What I did, and didn't work: 1) Followed the procedure that's on https://support.razer.com/articles/1663354931 2) Unplugged and replugged the usb receiver 3) Restarted computer 4) Updated and reinstalled my drivers on Windows properties 5) Removed and readded the usb receiver under Windows bluetooth properties. Apparently windows Recognizes the usb receiver, installs the driver, and recognizes the mouse; however, the mouse does not work wirelessly. 6) Tried different usb port 7) Reinstalled Synapse 8) Reseted mouse to factory settings on Synapse 9) Tried using in a different pc I appreciate your help in advance

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4 years ago
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steviegainz
posted in Razer Support
customer support needs to do a better job

I have never had such a bad experience with customer support ever in my life, holy s****. It takes 2+ days for a response and when they actually do respond the question that i asked goes in one ear and out the other and then the process starts over again.... I have been trying to get my tracking number for my order that i also paid for extra shipping and still nothing. Ive been told multiple times now that they will send me an email with my order confirmation and its been 4 days with nothing at all in my email. how is it that they dont have a customer support phone number i can call? the only thing is tech support and they tell me I have to get into a chat with customer service and that never works, i tried connecting every hour to an agent and it keeps saying no one is available, wont even put me in queue.... sorry for the vent but im hoping this reaches someone in customer support because this is ridiculous.

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Razer.Caziel
4 years ago
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SD2000gxKisama
posted in Razer Support
Mic capture problem

i recently bought a nari wireless headset, but i have a problem with the mic. it captures my computer and my voice which prevents me from speaking on discord. the visual is worth more than words: https://drive.google.com/file/d/1uPUST5bwVM19IMSk0l9Fi6Fpi8RlapV6/view?usp=sharing

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4 years ago
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PhrygianSkittles
posted in Razer Support
7.1 Surround Sound volume control issues

Sometimes, and for unknown reasons, the 7.1 Surround sound will stop responding to volume adjustments. I can't mute or change the volume from the keyboard or the slider. The only ways to adjust are: -to put the output back to the RealTek(R) Audio, adjust the volume, then reselect 7.1 Surround Sound -to uninstall/re-install the program There are no sound glitches or anything; only the controls are affected. My computer was acting up so I basically did a factory reset, then began using IObit Uninstaller to make sure the things I uninstalled were completely gone. Residual files and stuff were a part of the back up my computer made before the reset, so IObit is to help me with that. I also used the paid one-time cleaning/repair from Restoro to fix registry issues, which was the original issue with my PC) I really do like the sound quality this program offers, but adjusting volume with the work around method it inconvenient, especially if I have multiple things going at once, or if I'm

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4 years ago
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Pandrade2011
posted in Razer Support
Razer wireless mouse issue

I purchased a Razer Viper Ultimate a few months ago, it worked great till recently. Now it freezes, will go unresponsive for up to 15 seconds and become very laggy and not fluid. I thought hit was a mouse issue I decided to purchase a Razer Basilisk Ultimate, now this mouse is doing the same thing. I completely uninstalled all my mouse drivers, and razer synapse and reinstalled it is still happening. Any Ideas? Thank you

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4 years ago
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SteeltownRiot
posted in Razer Support
Trouble w/ Tartarus v2 Keymaps in Terraria 1.4

I just bought and setup my Tartarus v2. I initially modified the first keymap and could not get the changes to work in Terraria, so I created a second keymap. When I start the game the second light is lit, but by the time the game loads all the way and I actually get to a world it changes back to the first light by itself. If I tab back to Synapse the second light relights and if I tab back to Terraria the second keymap stays active for a couple of seconds. During this brief period, the keymap changes function. Alas, the first light changes on its own again and the default keymap is reactivated. It does not matter how many keys I remap in that default profile the default keymap layout remains the only keys that are pressed. This is quite frustrating. During my initial search, I came across a lot of videos and posts about keyboards having troubles with 1.4 when it came out. I never noticed these problems, but I did try some of the workarounds they came up with. I have the game set to r

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4 years ago
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MLGBernardBLT
posted in Razer Support
Problem with my Parcel and Contacting Support Team

I didn't want to write here, but I think I need to for advancing my case. I went to the Razer site to buy a keyboard in the day 15/07/2020 and I take the free shipping. After that occurs, it says I will receive it the 18/07/2020 and I was happy to see that... but when I saw that Fedex pointed a "exception" (Improper or missing paperwork - missing Commercial Invoice - Contact Customer service) I weren't sure about what it means. Now we're at 22/07/2020 and they have return my parcel because of that error... I tried with all my might to have it by giving them commercial invoice, but it didn't work :" I show the documents previously provided were not sufficient for our clearance team to release the goods. At this time, I would recommend to contact Razer to re-ship the parcel". I already tried to contact the support team by email at 20/07/2020 but they doesn't repond to me at all... I just need some help with my cases... and I just want to have my parcel. Thank you in advance for the help

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4 years ago
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bugdrops
posted in Razer Support
Basilisk Ultimate, failed install 142 error

So windows launched the razer.exe on it's own without me downloading it when i connected my basilisk ultimate. So i went ahead and started downloading, failed several times to download the install files during the download, but it completed in the end. But all i get is errors when trying to install, it fails at 10%. When i run the .exe from razer i cant redownload files i can only choose to install, so the files that may be corrupted somewhere is preventing me from trying to download again. It's specifically the files i downloaded with the installer. I want to deleted the installer files but i got no clue where they are. I just cant trace where it put the files that get downloaded. I tried deleting everything i found in some guide, but nothing to suggest any of it was the installer cause they were not that big files. i get a 142 error, and i cant find ANYTHING. i did a system restore and i could after download the files, but again it failed once this time, but can resume just fine,

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4 years ago
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Lanyap
posted in Razer Support
Razor mobile app on iphone help

I was able to connect tournament edition once to mobile app on iphone and now it cannot find the controller again. what is the problem. i have shut down the phone and restarted. dumped the app and reinstalled?

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4 years ago
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LightPinkhomerush986
posted in Razer Support
Multiple Transactions

Hey I just placed an order for Blade 15, and after that I realized that I could have used student discount, so I cancelled it. But I just found out that there were actually two charges for one order in my account. I tried to connect customer service but could not connect to them. What should I do now?

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4 years ago
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III-XUR-III
posted in Razer Support
Razer Raiju Ultimate ver. 1.03 (first production)

Hi, i was gifted with a razer raiju ultimate, new, i updated de firmware to 1.03 cause it doesnt let me update more. It has a lot of input lag, and the sticks move really weird, i own the razer raiju, and is far better experience. Is there anyway i can correct this, cause it new? thanxs.

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4 years ago
bha2n
bha2nInsider Mini
posted in Razer Support
New razer blade 15 240Hz battery dead

Hello, I just received my razer blade at 11:38 this morning. I plugged it in and turned it on and it worked fine. I wanted to move the laptop after couple of hours charging and the battery said 100% when all of a sudden it just turned off. I tried to turn it on but nothing. When I plug it in it works fine. Could you help me out ? Kind regards, Advan

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bha2n
4 years ago
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zxzx2296
posted in Razer Support
Razer Electra V2 Usb not recognized

so i was watch youtube then my headphone randomly disconnected and when i tried to replug it nothing happend but a pop up said Usb device not recognized so i searched how to fix it but no guide helped me but before that like 2 -3 hours ago i had another problem called conexant usb audio i got the firmware update so everything was working perfectly but after 3-2 hours everything went wrong i tried using another usb ports nothing happend i tried a ps4 nothing happend and i really don't know what to do now

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4 years ago
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OgreOdorsharpvoice676
posted in Razer Support
Blade 15 Model # RZ09-03287E22-R3U1 can be upgraded to 32GB of RAM?

Hi, I am looking forward, buying the model specified, and I need to know if Razer can upgrade the RAM to 32GB, or knowing the max RAM and what speed is compatible with. Thanks.

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4 years ago
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Adrianssiixx
posted in Razer Support
I can't get the activation code

I already registered my razer kraken V2 pro but I can't get my code to get sorround 7.1 it is said that they will send the code to my email but they did not send me anything how can i get it?

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Razer.Caziel
4 years ago
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coolLavenderBlue800
posted in Razer Support
Screen repair for out of warranty razer blade

So, I would like to preface this with some background information. My 14' Razer Blade laptop was damaged by the TSA last year and I had been struggling to get them to reimburse me for the damages to no avail. And it took a year to even get any good responses from them. They denied my claim, sadly, and so I'm here to see if there's anything Razer can do to replace the screen on my laptop. Everything still works fine, except the huge cracked screen down the middle. That being said, I realize my laptop is out of support. But I do not mind paying to have the screen replaced. I just wanted to know if I can send it in to Razer support for this, or am I just out of luck and need to try a 3rd party repair store? And what steps do I need to take to have this done, if Razer can do so? (Also, if anyone knows the ballpark amount that this would cost, that would be immensely helpful too). Thanks!

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Razer.Caziel
4 years ago
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pgilbreath13
posted in Razer Support
ZERO Customer Service from Razer

I've just been through easily my worst experience with a company in my life. I ordered a Razer Blade 15 laptop from the "Official Razer eBay Store" on July 5th. They had a promotion going that marked down the laptop from 1799 to 1409 so I jumped on it. (It has since gone back to the original price) I felt safe ordering since eBay verified that this was an order "Direct from Razer" and it was shown to offer the full manufacturer's warranty. When the laptop arrived in my city, FedEx let me know that there was a request to have it sent back to Razer and that I had "refused acceptance of the package". No shot. I was excited to get my laptop since I needed it for work. Over the past two weeks, I have attempted to contact customer support over and over again. The only way I have been able to reach them was through the chat feature. I was told that the eBay page is operated by a reseller and is not actually "Direct from Razer" as it is advertised. He told me that he would reach out to Orde

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Razer.Caziel
4 years ago
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Zirius
posted in Razer Support
Is it usual for Razer Support to take this long?

I'm experiencing a double clicking issue with my Razer Basilisk (v1) that is annoying me to no end. Submitted a case via Razer Support close to a month ago but I've yet to receive a response to date. I know the pandemic has hit everyone hard and I'm trying to be as understanding as I can, but 1 month without a single response? I've always thought people exaggerated Razer's bad service but it's another thing to finally experience it for myself. Wanted to know if anyone else is facing the same issue.

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Razer.Caziel
4 years ago

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