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  • 42,603 Threads
  • 61,115 Replies
42603 Threads
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jpcooper43
posted in Razer Support
Fixed itself :shrug: Lights go out on my Black Widow Chroma and Death Adder V2.

ISSUE RESOLVED ITSELF SOMEHOW... I DUNNO WHY BUT ITS FIXED. I've got a Black Widow Chroma and a Death Adder v2. Today out of nowhere the lights turn off on both the keyboard and mouse, except for the F10 which is permanently white. At one point I turned off Chroma Visualizer and the lights came back on but F10 was still white. I went into Synapse 3 and and I get an error message that says try reinstalling Synapse 3. did so and started it again but the issue persisted. The support number and the chat don't answer sooo...here I am. Any thoughts on this issue?

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J
4 years ago
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i1patrick
posted in Razer Support
Razer Blade 15 Basic 2020 -- can I charge the battery with USB-C??

Hello All, This is my first post on Razer's forums. I'm thinking of buying a 2020 Razer Blade 15 Basic. I can see its battery is mainly intended to be charged with the proprietary connector from the wall adapter. No problem. My issue is I already own several USB-C chargers for my previous HP laptops. Most are 90W or so. The specs for the Blade 15 mention it has a Thunderbolt3 port (USB-C). In most laptops, having a Thunderbolt3 port means you are able to charge the battery using a USB-C charger. However, from what I've read, the presence of a Thunderbolt3 port is not a guarantee that you can charge a laptop's battery via Thunderbolt3. I've looked through the specs for the Blade 15 Basic. Other than mentioning the presence of the Thunderbolt3 port, there's no info to clearly say whether it can be used to charge the battery. Does anyone know the answer?? Thanks, Patrick

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Joikansai
Vanguard
4 years ago
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yanmik
posted in Razer Support
Overwatch chroma not working

So I'm using getting the philips hue play bar tomorrow and wanted to test today if OW works but it didn't. after a few hours of seariching I found it was disabled but with the new version 3.5.730.72314 of synapse it works but I don't have it and when I check for updates it tells me I have the most recent one. I'm currently on 3.5.630.61222. Is there any way of forcing the update or something?

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Y
4 years ago
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bizPaleCeruleantalk686
posted in Razer Support
Razer Kraken 7.1 Chroma broken, how can i send it to be repaired?

Sup guys, so yeah the title says it, my Razer kraken are broken, the plastic thing of the microphone is broke, my audio does like static sound, and then audio doesnt play, i found a solution to the audio but its so tedius and tiring, ending Audio task on task manager to have audio, 10 secs passed, then static sound and audio just stops, and do the previous steps again. So how can i send my product to be repaired? I'm from Argentina btw

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T
4 years ago
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bizupMandarin194
posted in Razer Support
Kraken 7.1 V2 disconnecting issue

On the last couple of days i've had a problem with my headset where it suddenly disconnects from the computer USB port while making a poping sound and then connects again a couple seconds later. I've tried lots of different approaches like: 1 - reinstalling synapse / 2 - Changing the USB ports energy properties / 3 - Connecting to different ports. None of these semmed to do anything. I know it's a software issue because while my Kraken disconnects, all of the other devices keep running nominaly, and when I plug the headset to an old laptop of mine, the problem doesn't happen. I've looked into Microsoft's forums and the answers I found were... let's say... not really helpful (they just replied the equivalent of "Try changing the usb port and if that doesn't work reinstall Windows or get in contact with Razer"). Browsing through Razer's forums I've noticed that many people are having the same issue that I am, and the only response from Razer was returning the product... but that doesn

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S
4 years ago
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bacondeity
posted in Razer Support
Razer Gamepad / Google Play

Howdy, I've recently got the Junglecat, and it's a dope controller for my phone, but when I start a game and it tells me to log in through google play, the screen flashes and nothing happens... Any idea what may be causing this?

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4 years ago
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bitCoralReefbicycle490
posted in Razer Support
Razer synapse 3 not working

whats this? i tried repairing and uninstalling it still comes up with this. also when i tried downloading the app from razer it told "This file can't be downloaded securely" . I reset my password and and used 2 step authentication

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4 years ago
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Spartan117_
posted in Razer Support
My cart says it has 2 items but I can’t see or remove them

So basically I was trying to get a few things for my computer and I realized that my cart said 8 items when I could only see 6 (4 items 2 warranties) So I removed all the items in my cart and it said that there was 2 items that would cost me 53 dollars. It didn’t even say my cart was empty it just was a blank cart.

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S
4 years ago
S
Spartan117_
posted in Razer Support
My cart says it has 2 items but I can’t see or remove them

So basically I was trying to get a few things for my computer and I realized that my cart said 8 items when I could only see 6 (4 items 2 warranties) So I removed all the items in my cart and it said that there was 2 items that would cost me 46 dollars. It didn’t even say my cart was empty it just was a blank cart.

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S
4 years ago
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AmitPinto
posted in Razer Support
Razer Kraken X Mic

Hello, I recently bought a Razer Kraken X headset. The sound is great, but the microphone is REALLY REALLY BAD. Like, I can't hear myself and when I change the settings on Windows, I can hear background noices. From reviews I saw, the mic sounded a lot better than what mine sounds. Is there anything I can do to fix this? Thank you in advance, Amit Pinto.

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A
4 years ago
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Soygen
posted in Razer Support
Huntsman Elite Keyboard - Volume knob skips up/down when turning

I've been experiencing this issue for quite a while now. I found another thread on here, where several other users were experiencing the same thing, but the thread is now locked. /huntsman-elite-volume-wheel-skipping-levels-working-on-its-own.48446/ Was this ever explained or resolved? I'm almost 100% certain it's a software thing and not a hardware thing(sometimes the wheel works flawlessly).

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K
4 years ago
F
Flamindy
posted in Razer Support
THX Spatial Audio not giving any output

Hello there! I recently downloaded 7.1 Surround Sound and it worked great, but now when I use the THX Spatial Audio, there is none. Other devices like THX Spatial - Synapse work, but THX Spatial itself does not work.

1
KingGosuto
4 years ago
G
GuilhermeK
posted in Razer Support
Razer surround pro (Synapse 2.0)

I had to reset my computer these past few days and when I installed razer surround for synapse 2.0 the audio started to get extremely popped and cut off when enabling surround. I use the razer kraken pro neon phone and before reinstalling synapse I didn't have this problem. Can someone help me please? (I don't know if it makes a difference but I switched from video card, from AMD to Nvidia)

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C
4 years ago
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ONYXWarmBlackauto298
posted in Razer Support
Robotic Voice/ Kraken Kitty headset

Has anyone dealt with the mic on their headset making you sound robotic or have a lot of static? I can't seem to fix the issue and i'm not sure what to do.

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O
4 years ago
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Parthurition
posted in Razer Support
Keyboard layout switch ingame

After a while, the keyboard changes the layout from German to English. However, the system language in Windows is still German. I have to restart my pc. Does anyone know the problem and have a solution? Many thanks in advance.

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P
4 years ago
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ParduzRazer
posted in Razer Support
SurroundSoundInstaller can't install: error 142

Today i've recevid the Kraken 7.1 headphones as a gift. Downloaded and executed the SurroundInstaller, it downloads something but the fails giving error 142. Tried to run the installer as Admin, no difference. So i installed Synapse 2 and it's running, Kraken headphones added in the warranties page, Synapse does'nt detect anything. 1) What should i do? 2) Do i really (will) need to have Synapse running to have the surround working? Thanks

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P
4 years ago
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estevanleal
posted in Razer Support
Camera / Mic / Trackpad (battery swelling) / Power adapter - nothing working on RB 15 (2018)

I have the 2018 advanced model (mercury white). A few months ago, I started to have the following problems: Trackpad right and left buttons stopped clicking. I did some research and it seems like there is a battery swelling issue that causes this issue. Camera not detected. This is a known issue that is affecting many users probably caused by faulty hardware. So far there isn't a solution for it. Razer forums are flooding with the same issue and so far there has not been a public statement from razer. Microphone not working. This is a known issue that is affecting many users probably caused by faulty hardware. So far there isn't a solution for it. Razer forums are flooding with the same issue and so far there has not been a public statement from razer. Power adapter malfunctioning. It only works on specific positions and I have to constantly move it to start charging again.

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Razer.Speedcr0ss
4 years ago
A
alan1185
posted in Razer Support
Razer wolverine Question

Hey! I have a question. What digits of the serial number on my Razer Wolverine can tell me the manufacture date ?

0
A
4 years ago
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bestloadDarkPurple795
posted in Razer Support
how do I setup my razer kraken TE ?having a lot of issues in sound synchronizing .

I have tried the supported software Razer synapse 3 but the sound is not getting synchronized . If I tried uninstalling then again installing but it didn't work out. Whenever I am trying to select Speakers (THX spatial- synapse) I don't get any audio output. Besides on the sound card the game/chat volume scroll wheel doesn't work at all. Can anyone help me out please? like through Anydesk?? #TIA

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4 years ago
V
vishalbhatia
posted in Razer Support
Where to get Razer Phone 1 battery?

Hi, My battery has spoiled and I want to replace razer phone 1 battery? Please assist where can I get it?

0
V
4 years ago
D
Dotly
posted in Razer Support
Return THX Spacial?

I spent $20 on THX spacial, only to realize that I don't need it because it is included in my headphones. I tried to return it through razer.com, spent an hour on hold when trying to call them, spent 2 hours in queue to chat, and so can anyone help me here? I'm at my wit's end

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D
4 years ago
A
atb1234567
posted in Razer Support
THX SPATIAL AUDIO, I can't purchase it because my country doesn't appear on the site.

How can i purchase the THX SPATIAL AUDIO software if I live in a country that does not appear in the software purchase option? Because it is required to enter an address in the purchase process . I sent a few messages to support, but received no reply.

2
E
4 years ago
Aisus
Aisus
posted in Razer Support
Razer Nommo Chroma Speakers suddenly not working

While web surfing last night all my Razer stuff just stopped working - lights went out the shebang (keyboard, mouse, mouse pad, speakers, game pad). I plugged in an old USB mouse to be able to restart the PC and after restart everything came back to working as it should - except the speakers. I've tried every USB port, all the ports are working (typing this out now from the PC that this happened on) and when I plug it in and out Windows doesn't make that little chime it makes when you plug in/out a USB device. When I go into the device manager there are no issues. It just seems like the USB connection on the speaker decided to just die. Any insights on what might be the issue? I would have gone straight to Razer support but the site is down.

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Aisus
4 years ago
A
Alliehud
posted in Razer Support
Razer Synapse Camera dialog box not going away

I am trying to edit my Razer Kiyo camera settings in Synapse but there is a dialog box that says "The current settings on your camera is different from Razer Synapse. Which settings would you like to keep?" I can either choose current settings or Synapse, but no matter which I choose the box does not go away. I've tried to uninstall and reinstall the software and reset the camera settings but it is still there.

3
G
4 years ago
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PersimmonDIAMONDbyte495
posted in Razer Support
double Click fix

Dear Razer, I've a Chroma mouse with the double click bug within a week. The problem is clear, the plastic and design. After a week the plastic was deform a bit, enought to doubleclicking. The solve: put a metal frame at the side of the clicking pad, so the pad get blocked from the side.

0
P
4 years ago

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