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  • 42,623 Threads
  • 61,132 Replies
42623 Threads
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Ice_BreaKaH
posted in Razer Support
Razer Kiyo not working

So I haven't used my Razer Kiyo in a few months as I've stopped streaming and have been studying instead but when I went to join a video conference it didn't recognise it. I went through the conference without the cam and then did some troubleshooting afterwards. Since then I've uninstalled my Razer Synapse and deleted it from my D Drive to ensure a clean reinstall, updated the firmware to the most recent version as of 14/02/2022. Tried using different USB slots both USB 2.0 and 3.0, changed the drivers from the Razer Kiyo driver to USB Video device and restarted my computer and back again. When I'm in Razer Synapse I click on the Kiyo and it loads for about 5 seconds before the Kiyo disappears from the screen then reappears after about 10 seconds, clicking on the streaming tab up the top also does the same thing. When I try and use the camera on an application like discord or zoom it lags the conversation so I can't hear anyone for 5 seconds then appears with a black screen as if it

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2 years ago
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phreYn-X
posted in Razer Support
Razer Blade 15 Thunderbolt - DisplayPort no Image

Hey guys, this is my first post here. :) I have a problem with connecting my Blade 15 Advanced (2021, RTX 3080) to my monitor I recently bought (HP X27Q) via USB-C to DisplayPort, as the monitor stays black and says it would not be connected. Hdmi works perfectly fine, but DisplayPort is not working at all. I've tried different cables, ranging from DP 1.2 to DP 1.4, but nothing. I also tried unplugging the monitor, cable and notebook and everything but I still don't get a picture. Does anyone have an idea how I could get it to work? :) Best regards, Philipp

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2 years ago
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Jupiee
posted in Razer Support
How to change the f1 - f12 as the primary keys/Razer Pro Type Ultra - NO

Hi, maybe it's a dumb question but it is somehow I can change back F1 - F12 to primary keys ? (I'm using Razer Pro Type Ultra - NO)

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2 years ago
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everVerdigrisvision253
posted in Razer Support
razer hammerhead pro v2 jack replacement

could you please share the color coded wiring diagram of hammerhead pro v2? im trying to replace the jack, but the wires startled me.. red = ? green = ? gold =? gold / white = ? thanks! the earphone are the best so im trying to revive it. please help

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2 years ago
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aleemann
posted in Razer Support
CORE X CHROMA - Connect - Disconnect

I use the Core X Chrome for my work py with a T600 card. When i have system connected over TB at startup, windows will not start and bitlocker will come. When i start the Dell 7310 laptop up frist and then connect the box its a lottery. Sometimes it workes somtimes not. I need to switch from one port to another. Search for new hardware etc. Disonnection here seems to work. But its a huge hussle with hibernate etc. I expected this to behave like a "conventional docking station" When i use it on my Lenovo P1G3 its even worse. When i disconnect that one it will not show any image on the internal screen and the system is F....up. -> HARDPOWEROFF I mangage to disconnect by first deactivating the eGPU card in the device manager.... In a nutshell its very good once it runs but getting there and especially hibernate and start up again is nearly impossible. I am so disappointed having spent over 800Euros on this System. My 100euro HP usbC docking station worked on the P1G3 (with

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2 years ago
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casey239
posted in Razer Support
Razer 7.1 Scratch card bunreadable

I just bought my Razer Kraken X on our local store earlier, and when I scratched the card for the 7.1 Surround, the code is unreadable. Pls. help.

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2 years ago
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homeVioletBlueretro921
posted in Razer Support
Hammerhead True Wireless Fake or not?

I was able to register with the serial number...does it mean its authentic product or?

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2 years ago
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baseRaspberryGlace378
posted in Razer Support
Razer Surround

Такая проблема не могу получить код активации приложения. При покупке продукта его не было, а когда зарегистрировал сам продукт ничего на почту не ппришло> Что делать?

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2 years ago
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CBriley
posted in Razer Support
Slow startup and wrong time

I've seen this problem posted here before but with no resolution. I'm hoping someone can help. My Razer Blade 15 (intel i7 2.6GHz, 16 GB RAM) is slow to boot up. The keyboard lights up. The logo screen comes on, then it seems to shut down, then it repeats that cycle 3-5 times and eventually comes to the windows login screen. I don't know if this is a coincidental problem, but the clock is also off. USUALLY, when I manually resync the clock it updates just fine. I'm open to suggestions and ideas to solve it. Thanks

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2 years ago
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Eap1995
posted in Razer Support
Razer Universal Quick Charging Stand for Xbox Series X|S charging problem

Hello I bought the razer quick charge stand for series X and have run into a problem with it, it doesn’t fully charge my controller all the way, I wait until the light turns white which indicates it has full battery but when I take my controller off it’s not at a 100%. I’m not sure if I got a defective charging stand or what but can somebody please help me solve this issue.

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2 years ago
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Pineappleawesomeflow195
posted in Razer Support
Minor Controller Problems

My Razor Wolverine Ultimate controller recently started experiencing stick drift. I cleaned my controller to the best of my ability but it still happens. Should I return the controller because it is still under warranty? And if so, what do i need and how. Or should I continue to troubleshoot to see if I can fix the problem. What are some other possibilities that I could do to fix my controller?

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2 years ago
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lorofromearth
posted in Razer Support
Razer Nommo Crackle

Hi, I purchased the Razer 2.0 Nommo Chroma speakers back at the end of June 2019 and have loved them and had no issues since receiving them. Recently, within the last 2 weeks, they have started to consistently crackle when any audio is playing. Nothing was changed in their setup, this has just randomly started happening. I haven't altered any settings or anything on the speakers themselves so unsure why it has begun. I've seen other people have had this issue so wondering if there is a solution for this you can help with? Thanks, Lawrence

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2 years ago
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brenoegrazer
posted in Razer Support
Código de ativação

Comprei o headset razer X, ele veio com o código de fone de ouvido, usado como 7.1, porém, parece que alguém ja havia ativado, meio que estava ativado sendo assim não consigo mesmo ver todos os números e por isso não ativa o 7.1

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2 years ago
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somtwo
posted in Razer Support
Razer Blade 15 Base Model - Graphics glitches in some games

Hello, I've had my new Razer Blade 15 for a few weeks now and so far am really happy with it. I have noticed that some games display some annoying/worrying graphics glitches when playing. I've noticed this with both Sea of Thieves and Outer Wilds (Out Wilds screenshot has been attached). The glitches look like polygons are being smeared across the game world. These polys rotate with the camera and appear to be in the gameworld, they just are obviously wrong. Has anyone else seen something similar? Edit: I should specify that I'm running the latest NVIDIA drivers (new as of a few days ago)

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2 years ago
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MYSTICTOPAZeasyCitron790
posted in Razer Support
My Razer Basilisk Ultimate wont work wirelessly with the dongle

I'm not sure when it started to happen but one morning I woke up and I tried to use it wirelessly and it just didn't work. I've tried to see if it was just my computer but after trying it on 3 other computers I figured out it was the mouse. I've updated the mouse, I've installed/reinstalled razer synapse, and tried to repair it using the razer mouse pair utility but no luck. I figured out that my computer and razer synapse show the mouse when the dongle is in but I cant do anything and it only works when it is connected wirelessly. I gave up after trying for a while and now I'm trying to fix it again and I wanted to know if there was a way to fix it or is my mouse broken. Thank you

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2 years ago
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DolphinGraydomesmart729
posted in Razer Support
High pitched hissing sound with microphone on Kiyo Razer RZ19-0232

Hi. I have a Kiyo Razer RZ19-0232 with firmware v2.03_r1 and driver dated 1/2/2017 and version 6.2.9200.16516 on Windows 10 desktop. The microphone has a high pitched hissing sound when I record audio, in Discord voice chat, Microsoft Teams call, etc. I've tried plugging it into different USB ports but it has the same affect. Any other ideas? Thank you.

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2 years ago
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madDebtist
posted in Razer Support
LoL RP always out of stock

Please help i always recieve out of stock error when i want to buy some RP for LoL My region is turkey (TR)

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2 years ago
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pulselabVividAuburn481
posted in Razer Support
Razer Phone 2 not charging

I have had my phone for about 2 years and it stopped charging with the USB-C cable so i tried other ones and it will not recognize them, it will not even recognize the headset adaptor for it even, it does recognize the wireless charging, all i want to have done is my charging port fixed. if i was able to get the parts i would have it fixed. any ideas

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2 years ago
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N8iveMexi405
posted in Razer Support
Call of Duty Mobile

Does anyone know why Call of Duty Mobile does not work with the Razer Kishi on my S21 Ultra?

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2 years ago
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LokiHakanin
posted in Razer Support
Razer Blade 15 Advanced (2020 model) power cycling several times on boot?

Folks, Been having some issues with a 2020 model Blade 15 Advance (RZ09-0330xx series) recently. I'm hoping someone has some idea or experience with similar symptoms. Didn't see anything searching / trawling the forum, but could totally be missing something. Basically, on power on it's power cycling repeatedly, several to half a dozen times or so, before finally staying on. It seems to begin the very beginning of the boot process each time, but never gets as far as the OS before bouncing again. I took off the back panel, nothing obvious there, no bulging battery etc. I'm suspecting power supply or motherboard..? Anyone either have a similar experience or know what this is indicative of? Trying to figure out if the machine's dying or not...

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2 years ago
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lIlKETlIl
posted in Razer Support
Nommo Pro 2.1

Hello, I’m just curious to know if there’s any possible ways of connecting/using the Razer Nommo pro’s on next-gen consoles. If so what would be the best way to go about it. Thank you

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2 years ago
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CadetBluebusbuzz832
posted in Razer Support
Razer Base Station V2 Chroma making my mouse movement lag

It was working fine a few days ago but yesterday after disconnecting my blackshark v2 pro, my mouse movement suddenly lags whenever i plugin my base station. I've tried plugin everything out and in again but still the same.

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2 years ago
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RazerClas
posted in Razer Support
razer viper mini unknown usb descripture failed

I bought this mouse on October 15, 2021, everything was fine, but at one moment when I was playing the game (geometry dash) it stopped working, I got scared, restarted the computer and it worked, I thought everything was fine, but the next day it stopped working and nothing helped, it gave an unknown usb descripture failed error, I tried everything, reinstalled the drivers, deleted the device from the driver manager and rebooted the computer, but nothing helped, please help

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2 years ago
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focusBlizzardBluehead674
posted in Razer Support
Razer website wallpapers

I cant seem to download the wallpapers provided on the Razer website. I reloaded the page, closed and reopened Chrome, nothing happened. Any tips on fixing it?

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2 years ago
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Green.Knight
posted in Razer Support
Need Help!! Recover Image Zip for Razer Blade advanced 15 (2021) RZ09-0409

Dear Friends and respected razer support. I need system recovery image zip file to create a USB to reset my machine to factory settings. I have downloaded windows from Microsoft website but after installing it I have to search for all the drivers. I found some drivers but those had malware and viruses attached to them and my system is back to broken state. it would be great help if you provide me the recovery image thank you. Kindest regards

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2 years ago

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