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  • 42,796 Threads
  • 61,382 Replies
42796 Threads
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miker70
posted in Razer Support
Can't seem to get Razer Chroma Studio working on my Razer Blade Stealth 2020.

I just bought a Razer Blade Stealth and I wanted to see what I could do with the keyboard lights but when I can't seem to add an effect layer or select the keyboard. I've tried reinstalling the software. Can anyone help with this?

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4 years ago
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SemioticWeapon
posted in Razer Support
Can't register Basilisk; PN starts with RC, not RZ?

I'm trying to register a brand-new Basilisk cordless mouse and I can't get past the first page of the data form because the P/N (which clearly starts with RC) won't be accepted by your system, which is apparently expecting it to begin with RZ.

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Q
4 years ago
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manordwall
posted in Razer Support
Cannot find Keyboard on Mac or disable lighting

I've tried uninstalling Razer Synapse 2 and reinstalling on my Mac running Catalina. No keyboard found. Please advise as the breathing-lighting setting is extremely annoying. I'd like to disable lighting or have control over the lighting profiles.

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4 years ago
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MoonstoneBlueheadbuzz735
posted in Razer Support
Kiyo does not work with GeForce Experience?

Does the Razer Kiyo really not record videos with GeForce Experience? I've seen multiple threads about this but I'm still hoping it's my imagination and that I'm doing something wrong. /razer-kiyo-with-geforece-experience.28610/ https://www.nvidia.com/en-us/geforce/forums/geforce-experience/14/265455/razer-kiyo/ https://www.nvidia.com/en-us/geforce/forums/geforce-experience/14/346085/webcam-not-working-with-shadowplay/ This seems really bizarre since Razer is supposed to be a company for gamers. I would like to know before going out any buying another webcam. Is there other software to record that I can use? I tried OBS but I haven't been able to get the same quality of recording that I get from GeForce Experience.

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4 years ago
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MustanSuden
posted in Razer Support
Razer Synapse 3 not opening anymore

Hi, my Razer Synapse 3 has stop working properly, everything was fine before, but now, when I try to open the software, it loads, but doesn't open. I have the Chroma Keyboard, the Mouse Deathadder v2 and the Firefly mousepad. The software appears in the background programs on my task manager, but it can't be interacted with anymore and the backlighting settings are not interacting with my devices anymore. I have tried uninstalling it and re-installing it. I have tried to run it as administrator. I have tried uninstalling the devices drivers and unplugging and re-starting the computer. I have tried every fix that I could find online but nothing has worked. the issue has been occurring since Sunday the 2nd of august (2020).

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4 years ago
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coloradoholiday
posted in Razer Support
New Razer Blade 15 Speaker Issue - Left louder than right

Hi All, I'm new to the Razer community and just bought my Razer Blade 15 Base model (2020) from Best Buy last week. I love this laptop and am hooked on it! The only issue I have is that right out of the box, the left speaker seem to be noticeably louder, crisper, and fuller than the speaker on the right. I've already tried updating all drivers, no fix. My question: Is this how the Blade is supposed to be? Are the speakers supposed to be unbalanced? I know I can just go into RealTek Audio Console and set the balance so they are balanced (Setting it to 3 on right speaker which I've done for now), but for my expensive purchase, I would think the speakers should be balanced out of the box and have both speakers be the same volume, crispness and fullness. Lastly, I have the GeekSquad 3yr warranty. Should I just exchange it for another one? I'm still in the 2 week full exchange until Tuesday, so I've got some time. What do you all think? Thanks!

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4 years ago
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GuilhermeK
posted in Razer Support
Razer surround pro (Synapse 2.0)

I had to reset my computer these past few days and when I installed razer surround for synapse 2.0 the audio started to get extremely popped and cut off when enabling surround. I use the razer kraken pro neon phone and before reinstalling synapse I didn't have this problem. Can someone help me please? (I don't know if it makes a difference but I switched from video card, from AMD to Nvidia)

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4 years ago
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carlosvega101
posted in Razer Support
External GPU Beginner questions!

Whats up guys?! I just got a Radeon Core X with a Pulse Sapphire RX 580 Graphics card so I can connected to my Macbook Pro for editing purposes. I wanted to know a few things and also fixes for some issues. 1) Should I turn the External GPU off when Im not editing? Should I Disconnect before putting to sleep? 2) When my Macbook goes to sleep it seems I cant turn it back on unless I open It. This was not the case before. In my previous setup I had an external monitor connected through USB-C & Wireless keyboard and mouse through USB to the Macbook and everything worked flawlessly and I didn't have to open my Macbook. Now it seems like a lot of hassle just to wake my Mac from sleep mode.Atny suggestions? 3) Anyone with a similar setup that can give me suggestions in how to have a better work flow though Final Cut Pro? Thanks everyone!! :)

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Joikansai
Vanguard
4 years ago
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GoldeNade16Insider Mini
posted in Razer Support
Razer Mamba 16,000 (RZ01-01360100)

hello guys, iv'e recently gotten my hands on a beautiful mouse the "Wireless Razer Mamba 16000" with the "Charging Dock" and upon pluging it in to my pc, i noticed that it didn't show up in synapse 3, i was purely sad, heh alsmot cried.... had to install synapse 2.0 legacy to get it to work the way its supposed to, having ALL my peripherals on synapse 3 and having my mouse and dock on legacy really disappointed me and the fact that my keyboard and my headset have synced chroma while the mouse and dock have their own, its bothersome especially when the mouse is the deerest mouse out of all the "Mamba's" coming from the Mamba TE this really is a sad situation i'm in as after all the years of owning that one, the lazer gave out, and made the upgrade, but not sure right now if it was worth it just because of synapse support and customisability options... any info on when i could potentially be able to see my mouse on synapse 3? could i get some "razer support" eyes on this form?

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4 years ago
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kcorpus
posted in Razer Support
Ordering a New Razer Wolverine off Amazon/Warranty

I recently ordered a brand new Razer Wolverine Ultimate from Amazon and was wondering if I could get the warranty or get an extension to the warranty since I ordered it from Amazon? Or do I need to cancel the order and order it straight from Razer.com to get the warranty?

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4 years ago
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VinceRags
posted in Razer Support
Kishi not being recognized

I've been using the Kishi with my Galaxy s10+, and when I first plug my phone into it, the phone recognizes the Kishi and I am able to use with both xCloud and Google Stadia, but after less than 10 minutes my phone no longer recognizes the Kishi. Any reason for this or way I can fix this?

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4 years ago
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ShalomG
posted in Razer Support
Order Cancellation Request

Gooday, I recently made a purchase on razer's website for a mouse pad, sever days have passed since then and I woke up this morning to an email stating "Your order cancellation request has been submitted". I did not request for this so I'm want to know what could be the cause of this. I don't live in the US but I use a Miami address where my items are shipped to before going to my country to be cleared. Any help on this will be greatly appreciated.

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Razer.Speedcr0ss
4 years ago
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LeslieQiu
posted in Razer Support
Razer Nari static/crack sound with my mic

im in discord with my friends, theres a crack/static when i talk, just bought it there week. pls help

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WyvernVin
4 years ago
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jbrazio
posted in Razer Support
Kraken Ultimate missing THX Gamer Mode

I have a Kraken Ultimate. Why my Synapse 3 Audio Mixer page look like this: I am missing a lot of features such as "Game Mode" which can be found on this screenshot from PC World review: How can I activate those features ?

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4 years ago
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Thisismomentofthetruth
posted in Razer Support
THX Spatial audio missing after update synapse 3

The THX Spatial audio missing after update synapse 3 version 3.5.730.72314

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johnnyblu84
4 years ago
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Sixkid
posted in Razer Support
Last 2 updates changed my sound settings without permission

Hi there , nice to have an update , software update , Fine , Driver updates , Fine Changing my custom sound settings , NOT fine. i dont mind software updates , i do not like to see my sound settings being changed because there is an update. there is no reason to change em at all , and if you find it nessesary ,then at least ask if it's ok to change someones personal settings. /Endrant

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4 years ago
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DoomTrain
posted in Razer Support
Siren X and Razer Wireless Charger not recognized by Razer Synapse

I thought that if I gave it time, an update would fix the issue and the Siren X and Wireless Charger would be recognized after an update. Synapse did pick up my Kiyo, Huntsman Tournament Edition and Viper right away, but not my Siren X or Wireless Charger. Win10 64 Bit (1903) (OS build 183.62.959) GTX 1080 (446.14) i7 8086K 16Gb RAM Synapse ver. 3.5.730.72314 Oddly enough, the Siren X is picked up in WIndows 10 itself and even labeled Siren X, but Synapse itself doesn't see the microphone

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4 years ago
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stunik94
posted in Razer Support
razer nari ultimate microphone issue

Hello, I just reinstalled my windows and installed Synapse 3.0. Before my windows reinstall my microphone was working just fine, but now the microphone level is extremely low. In my Synapse the levels are all turned up to 100, still no succes. Any idea's on what to do next? greetz, Stunik94

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4 years ago
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Melladon21
posted in Razer Support
Huntsman Quartz not being recognized by PC

I have done the following to try to resolve this on my own Restarted PC esc caps Space esc caps control esc caps Reinstalled Synapse Deleted reinstalled usb hub from device manager changed usb power settings to prevent sleeping usb devices Tried another PC Tried a Laptop The Keyboard goes into demo mode and the wave pattern appears, but it is not recognized by the pc. If i take it out of demo mode, it does not respond at all. Thank you.

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4 years ago
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zacckingz
posted in Razer Support
recover my account

hye sir , help me please ! , i want to change my 2 step authenticator but i lost my number phone , how can i change it ? i only can acces my primary account..

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4 years ago
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Arkatos
posted in Razer Support
Chroma apps not detecting new games

Hello in the past i didn't have problems to sync chroma connect with games, it worked for me with Diablo and Overwatch for the special lighting effects. Now it does not want work with additional games, i have tried few games from the "supported" list (for example HUE game, sims 4 ) i noticed that when i saw "enable razer chroma " option grayed out for me in pc building simulator and then tried to fix and after that i notice that none of the other games are being detected . Chrome connect is installed and chroma apps are enabled in synapse. I have tried to uninstall and install synapse again but it did not work. Do i need something more? Or maybe i am doing something wrong

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4 years ago
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RustyD43Insider Mini
posted in Razer Support
Raiju tournament edition being detected as an Xbox controller on Steam

Hi all, I did search the forums/google/steam but all those solutions havent worked for me... I recently bought a Razer Raiju Tournament Edition controller. After updating all the drivers/firmware, I went about trying to get it connected to Steam for some good old PC gaming. However it keeps coming up as an xbox controller. I have tried multiple forum based suggested fixes, but nothing is letting me get Steam to see it as a PS4 controller (which is what the button layout is). Anyone have any idea's on a fix for this? Running Windows 10 if that helps at all.

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4 years ago
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RifleGreendirectcast209
posted in Razer Support
Will the Razer Kishi for Android support the S20 Note Ultra?

Curious to know if the controller will be big enough to support the size of the Samsung S20 Note Ultra coming out August 21st.

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4 years ago
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Thomas269
posted in Razer Support
Are Improved Switches Available for Other Huntsman?

Hi guys, like the title said, I'm looking at the Huntsman TE and Mini. I have had enough time of clicky switches and even though the linear optical switch will be less clicky, I still want the quietest outcome I can get. I heard the updated and improved switches for the Huntsman Mini and it sounds really nice. I wonder if the TE gets the same treatment or it is solely for Mini? I kinda like the TKL but noise is the deciding factor right now. Any info on this is appreciated ❤️ Have a good day guys

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4 years ago
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villeLemontech914
posted in Razer Support
Using Razer eGPU with 3D part laptops ?

Hi, I need an advice. I have my Asus N76VJ laptop with this specs : Processor Intel® Core i7 3630QM Windows 8 Chipset Intel® HM76 Chipset Memory DDR3 1600(0.C.) MHz SDRAM, 16 GB Display 17.3" 16:9 HD+ (1600x900)/Wide View Angle LED Backlight Graphic NVIDIA® GeForce® GT 635M with 2GB DDR3 VRAM Storage 2TB HDD + 500gb SSD Storage 2TB HDD + 500gb SSD It is any affordable option to make it a machine for 3D editing & 4K video editing. I hope you will help me a lot with advice what do I need exactly (models) to install or buy. (Like external eGPU for example) My budget is around 500$ +/-

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V
4 years ago

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