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  • 42,074 Threads
  • 60,390 Replies
42074 Threads
M
MRpatatee
posted in Razer Support
7.1 surround sound Activation Code

i just want my activation code, so accidently when i bought my headset i throwed it in the garbage my Headset is registered on the razzer website i did everything possible... how can i get it back ? ... without jumping in my trash of cours.... hehe

1
N
4 years ago
O
oabnith1
posted in Razer Support
Why can't I use the quick effect?

I just bought Blackwidow keyboard yesterday and try to connect to the laptop with razer synapse . But next day there was a problem. Can anyone help me fix the problem?:frown_:

3
Razer.Speedcr0ss
4 years ago
D
domeNavajoWhitedirect291
posted in Razer Support
Razer Laptop Logo - Strange Hardware Defect

Hi all, I'm hoping someone can help with a strange issue that I've come across recently with my Razer Blade 2018 model. The logo on the laptops lid will remain on (doesn't seem like it's dying out) but, when I push on the underneath ever so lightly, the logos light will go off until I remove my hand. It seems to be only when I apply pressure to the middle center of the underneath that I get this problem. This can result in "flickering" if the laptop is being using on my lap for instance, when typing or using the track pad. Side note: unfortunately, my laptop is out of warranty. Any help would be great. Thanks in advance.

0
D
4 years ago
J
Jeremy.2.2
posted in Razer Support
money i didn't get on razer

i tried to reload coins on razer using paypal. It took my money on paypal and it says that the transaction is done but i didn't get anyon razer !!

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J
4 years ago
S
St4icu09
posted in Razer Support
Razer raiju ultimate problem

Hello, i got an razer raiju ultimate controller for ps4 and i have a problem with it...when i press x Button sometimes it registers as double click. Can anybody please help me with this?

0
S
4 years ago
M
Mvb12
posted in Razer Support
Razer nari ultimate keeps disconnecting and reconnecting randomly while on wireless

I've had this head set for a while now but over the last couple of months i've noticed that for some reason it keeps disconnecting and reconnecting almost instantly and quite frequent, sometimes multiple times in a wrong, does anyone have any fixes for this?

2
C
4 years ago
F
Frostologicalresearch
posted in Razer Support
Your Razer.com Order Was Unsuccessful

Tried to order a new Razer Blade 15 2020, and so farI have gotten 4 consecutive 'We were unable to successfully process your order payment' messages. All orders were from this account with varying credit cards to see if that worked, obviously, there was sufficient funds on these credit cards... The error codes respectively: RZEUWP0000075968987 RZEUWP0000075964784 RZEUWP0000075958478 RZEUWP0000075942348 Thanks Razer, would really like to know what I'm doing wrong instead of just sending me a code and a request to contact someone by email which takes abut 72 hours.

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F
4 years ago
A
aaaeeeo
posted in Razer Support
Synapse Chroma not working for Black Desert Online

Just got my razer keyboard last week, and installed synapse 3. I enabled chroma apps but when I launch Black Desert Online, it just won't show up. It is detected in "profiles" and I have linked it to the keyboard. I'm using NA/EU server from https://www.blackdesertonline.com/ I see Black Desert Online is an officially supported game, is it broken? BTW, I also have fortnite, it works and will show up as an app

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A
4 years ago
F
fastCelesteAPATITE410
posted in Razer Support
Razer Blade 15 Advanced Model (1070 MAX-Q, 2018) - Camera, Mic, Logo not working properly

I have tried reinstalling windows, updating drivers, and reinstalling synapse but nothing seems to help.

1
V
4 years ago
T
TimetoRetire
posted in Razer Support
Purchased in November 2019, Razer says limited warranty expired

Hey guys, My Razer Phone 2 has been hit with the infamous display not working issue. I've tried resetting the phone as mentioned in the official guide several times, but to no effect. It never starts up. I tried to log a support ticket for this on the razer website, but when I punched in my IMEI, it said limited warranty expired - precise error: Your product is no longer covered by Razer's Limited Warranty According to this: https://www.razer.com/warranty, the warranty is supposed to last for 1 year from retail purchase - I bought it in November 2019 (Thanksgiving), so how does it say the warranty expired? Kindly advise how to proceed on this - it's impacting my productivity pretty much. Thank you!

1
Razer.Caziel
4 years ago
F
freshEerieBlackbus540
posted in Razer Support
Can't open Razer Synapse: APPCRASH

Hello. I'm not able to open Razer Synapse on my computer. An error message appears. I have already reinstalled the Microsoft .NET Framework but it had no effect. The error: Nome do Evento de Problema: APPCRASH Nome do Aplicativo: RzSynapse.exe Versão do Aplicativo: 2.21.24.34 Carimbo de Data/Hora do Aplicativo: 5ebbe8dd Nome do Módulo de Falhas: KERNELBASE.dll Versão do Módulo de Falhas: 6.1.7601.19018 Carimbo de Data/Hora do Módulo de Falhas: 5609fed4 Código de Exceção: c06d007e Deslocamento de Exceção: 0000c42d Versão do sistema operacional: 6.1.7601.2.1.0.256.1 Identificação da Localidade: 1046 Informações Adicionais 1: 0a9e Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789 Informações Adicionais 3: 0a9e Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789

0
F
4 years ago
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villeclassicViolet603
posted in Razer Support
New switches

Can the new red linear switches with the 60% keyboard be switched to the huntsman tkl version ?? I know it’s not out yet but wanted to know

0
V
4 years ago
Y
YG_w10
posted in Razer Support
Lost Authenticatin & Backups codes

Recently, I changed my phone, and right now all my backups codes has been lost. What other things that I can do so that I can use back my account? or should i just create a new one??

0
Y
4 years ago
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linkNeonFuchsiabit845
posted in Razer Support
Very new How to connect the game to the synapse

Sorry but i am very new and i don't know how to get my games onto the razer synapes app. It did work with Apex until i unistalled and reinstalled the synapse app to my computer to try to get overwatch on there and now apex isnt on there and i have no clue how to do PLEASE HELP!

0
L
4 years ago
F
funDeepKoamarupoly497
posted in Razer Support
Left earbud not working in Razer Nari Essential

My left earbud just stops working at random times, it goes back to normal then it just shuts off. There was nothing wrong with the wires and it's not muted or anything. I've spent hours looking at articles trying to fix it absolutely nothing works.

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F
4 years ago
N
NatureSix7
posted in Razer Support
Razer Phone 2 USB-C Issues Charging with Fast Charger?

Hi, I got a USB-C Fast Charger official from Razer themselves, and it charges my Razer 1 in perfect order. Still, my Razer phone hates it, only at extreme angles, I have to hold it at and then it will stop charging and then go on and off, and then stop until I hold it entirely to the right or down with a lot of pressure. I have cleaned out the whole USB-C area with alcohol. The funny thing is it charges with a regular wall charger with no issues, after a bit of moving the cable around it works like a charm, but it slow as f***, so annoying. Anyone got a recommendation...?? I am in the UK so no Razer Care Available, and to fix this little issue is upwards of £100...

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N
4 years ago
S
stabbi
posted in Razer Support
need help please

I'm going to university to do graphic design and i'm looking for a laptop, I've spent a few months just looking at different ones and i keep coming back to the Razer Blade 15 (base model), I would mostly be using the laptop for programs like Adobe Illustrator or InDesign while running spotify in the background, but I also would play games on my laptop too which is why I'm looking into this laptop still. I just want to know if this laptop is gonna last 3+ years and if is reliable enough for me to spend £1,700 on. Any information on this would be helpful, thankyou!!

3
C
3 years ago
B
Bonzo2004
posted in Razer Support
Problem with Razer Nari headphones

Month ago I have bought Razer Nari. Everything was fine until 5 days ago I tried to connect headphones to the computer and there was notification about that computer cannot read USB device. USB port is working, headphones are working cause I tried both with another device. I also tried to reboot my computer but there is still "USB device not recognized". I have no idea what to do. Can someone help me?

2
G_Leland
4 years ago
R
Roamer1989
posted in Razer Support
Razer Nari Ultimate - Cannot Update Firmware - Need Help!

My Razer Nari Ultimate works perfectly but I wanted to update firmware. I downloaded Nari_FirmwareUpdater_v15_r1 but when I open it it is telling me "Plug in the wireless USB Receiver (Dongle) to your PC. I tried every USB port but still the firmware downloader not recongizing it. I also tried to connect the charging cable as well.. Anyone can help me please?

1
H
4 years ago
S
Semplax
posted in Razer Support
Raiju Ultimate glows and won't respond

Hello there, I own a Raiju Ultimate controller and have been playing PS4 and PC games (Steam and non-steam via DS4Windows) for a while without any issue. Two days ago, when I turned on my controller, the touchpad started glowing with a Chroma rainbow animation and any button would respond ever since. Everytime I try to turn it on in whichever mode (PS4 mode, PC mode, USB mode), it just glows for a long time without responding. Some observations about the issue: PC nor PS4 don't detect it even when it's USB connected It starts glowing just after pressing the PS button Any button responds, including the 4 config buttons below the joystick (sync, config, chroma, lock) PS button + Options or PS button + Share do not start pairing mode anymore Not appearing in Android App Firmware is updated and I did not perform any additional action when it suddenly stopped working Tried pushing the RESET button bellow M4 button with a needle. Chroma animation freezes but then it goes on. Controller

1
S
4 years ago
H
Harshpatel042002
posted in Razer Support
Need help

I have a problem with pay safe card authentication, I don't receive a code for authentication with my mobile number.

0
H
4 years ago
D
DeepPinkIVORYtech461
posted in Razer Support
Razer Kraken X Product Number invalid help!

Hello Razer community, I'm going to cut right to the chase, if you don't mind of course. I bought a pair of Razer Kraken X sometime last month and I never got around downloading the 7.1 surround sound feature on the pc, mainly cause I was using it for my PS4. I've thrown away my box but I can show proof of purchase for the item. I've tried using the Model Number on the headset but to no avail. Do let me know how I can help you help me. Many thanks.

2
T
4 years ago
W
WisteriaautoAPATITE095
posted in Razer Support
Battery Percentage Malfunction

Product: The New Razer Blade Pro 17 - Full HD 240Hz - RTX 2080 - 512GB AU$5,599.00 Description: I have been using this laptop since 15th of April, and recently I notice that my laptop battery level stucks at 97% and it will never exceed more than that. This never happened before and it will reach 100%. Today on 19 July 2020, I tried disconnect power supply from the charger, and my laptop battery percentage falls to 96% and it stucks at 96% after I connect the charger. It falls to 95% after I tried doing the same thing again and now it stucks at 95% and never reach 100% even after I power off my laptop while continue charging it. *UPDATE* Thread closed. Problem solved by unplug and re plug in the charger.

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W
4 years ago
S
sharpDartmouthGreen487
posted in Razer Support
Razer Naga

Hi, my name is Jose, i have a problem with the mouse, my razer naga automatically selects a window when I step over it, this happens only when I start the computer and lasts from 15 to 30 minutes, after that it works perfectly, I have tried another device and it does not happen. Anyone knows why is happening that and if there is a fix? Thanks. Kind Regards.

0
S
4 years ago
0
010011000
posted in Razer Support
Phone Number

I cant change my old phone number, i lost my old phone number. i want to reset my phone number

1
Razer.Caziel
4 years ago

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