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  • 42,087 Threads
  • 60,407 Replies
42087 Threads
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visionrushOlive116
posted in Razer Support
Kraken X surround sound 7.1 problem

I just bought the razer kraken X. When i turn on the surround sound 7.1 i dont hear anything. I only hear some really laggy falters

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4 years ago
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thatguyravioili
posted in Razer Support
My package has been stuck at FedEx for Weeks.

So I recently contacted Razer Support to replace my Razer Naga Trinity about 3 weeks ago. The package still hasn't arrived and Razer has messaged me about the shipping label expiring. I am not sure what to do right now, I am nervous about also not receiving the new 60% Razer keyboard I ordered not too long ago, because I still haven't received my tracking number.

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4 years ago
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OgreOdorsharpvoice676
posted in Razer Support
Blade 15 Model # RZ09-03287E22-R3U1 can be upgraded to 32GB of RAM?

Hi, I am looking forward, buying the model specified, and I need to know if Razer can upgrade the RAM to 32GB, or knowing the max RAM and what speed is compatible with. Thanks.

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4 years ago
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ElectricCrimsontechno273
posted in Razer Support
Razer Blade stealth 2017 battery issue

Hey guys so ive been noticing my battery on the stealth has been only charging up to 85 percent and not the full 100%. I was wondering if theres any way to resolve this issue?

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4 years ago
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Jaanth
posted in Razer Support
Power on Issues Razer Blade 14" (2016) - GTX 970M

Hello, tl;dr at bottom for quick overview, I have an early 2016 Blade and it has started acting up. When I press the power button the fans come on full speed and the system light begins slowly blinking green, but the screen and keyboard backlight never turn on. The caps lock light is on, but only dimly not full brightness (the caps on indicator not the rgb backlight). I found an FAQ that suggested it may be stuck in sleep. The FAQ recommended holding the power button for 10 seconds until the power led flashes, letting the system sit, then booting but that did not resolve my issue. If anyone can offer thoughts or insights to my issue I would appreciate it! Sorry if the formatting is odd I am on my cellphone. tl;dr: Blade 2016 isn't booting properly fans come on full, power light blinks green, screen does nothing. Jaanth

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4 years ago
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YaBoySkinnyPeni5
posted in Razer Support
Razer Naga CHROMA and RAZER SYNAPSE

I have tried countless times to get my naga to connect and be able to change the rgb on it but have no luck. I have tried uninstalling my program and reinstalling it. I tried everything even google and youtube so I have come here to hopefully get some help. Is there any way to actually change the color without having to buy and/or download a chroma connect device? I need help just changing the rgb on my mouse.

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4 years ago
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Jscolt
posted in Razer Support
Razer Blade 15 2020 2080 Super Nvidia driver issues

The only driver I can get to work is 446.14 anything newer makes the laptop screen go dark. But you can use a monitor to revert to older driver. Please fix soon. Thanks

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4 years ago
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NomisK02
posted in Razer Support
Razer Blade 15 2020 loud fans

Hi, I bought my razer blade 15 base model yesterday and I am in love with the performance and screen of this laptop. However every couple minutes the fans start spinning when I'm idle or browsing the web. Sometimes the fans start spinning as if I am playing a game. Is there a fix for this issue? Thanks!

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3 years ago
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Ky___
posted in Razer Support
Blade Stealth (early 2020): Problem booting from USB

I am trying to boot from a Windows 10 USB stick in order to install windows on my new 1 TB ssd. The USB device is listed in the BIOS (as UEFI: 8.07). As expected when booting with the USB stick plugged in, the standard Windows message "Press any key to boot from CD or DVD..." appears, but on pressing a key, the installation does not start, but instead the BIOS is loaded. I tried different setting, but no success. Thanks in advance for any pointers! Best, bbrb

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4 years ago
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PaleVioletRedwatchhit549
posted in Razer Support
Gigabyte Rtx 2070 oc super Compatiblity With Razer Core X Chroma

Hi I am thinking of ordering gigabyte Rtx 2070 oc super 8gb for my razer core x chroma how can I know that it will be compatible with the core x chroma

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4 years ago
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HyldenLord
posted in Razer Support
Razer Edge Tablet

Hello everyone. This is my first forum post ever. I've been a Razer consumer for about 8 years and I couldn't be a happier gamer! Over the years something has plagued my curiosity about a particular Razer product. When I was in college around 6 years ago, my roommate had a Razer Edge Tablet. I envied him so and pledged that one day I would get one for myself. To this day I have not been able to find a single one on any internet retail site or in any store that sells Razer merch. Ebay has maybe two for sale and they are either taken apart or completely thrashed. Would anyone be able to point me to the direction of a distributor of this product? Any answers as to why Razer discontinued the production and distribution of this product? Any help would be grand. Thanks!

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4 years ago
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rcmurgia
posted in Razer Support
New Razer Kiyo

Hi Everyone, I just got the new Razer Kiyo but I noticed I cant access some of the settings on the Synapse application. I tried uninstalling and reinstalling already but cant see the camera preview or change any of the settings. Can anyone assist? Thanks. I took a screenshot if anyone can take a look.

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4 years ago
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asmrany
posted in Razer Support
Only one of the Razer Hammerhead True Wireless earbuds is connecting to my phone and playing music.

hello , today i received Razer Hammerhead True Wireless from razer after connecting ask for update after that connecting just left side is working !!! i try all solution (https://support.razer.com/gaming-headsets-and-audio/razer-hammerhead-true-wireless/) not lucky i contact support today , any help ? thank you .

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4 years ago
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ctsygiel
posted in Razer Support
Why won't my laptop turn on?

It's less than one year since I've owned my Razer blade 15 laptop (2019) and it suddenly won't turn on. I've tried the troubleshooting techniques listed on the razer website but they have not helped. Some interesting things to note: 1. The LED blinks white when I hold the power button for a long time. 2. Sometimes if I connect a random USB-C cable and turn it on the keyboard lights will actually turn on and the LED goes to green, however the screen remains black. Does anyone have any ideas? I've heard that it could be locked in a special mode that prevents it from being turned on but I have no idea how to fix this.

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4 years ago
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coolSunraySHELL564
posted in Razer Support
Klawiatura BLACKWINDOW ELITE - VOLUME

Witam. Mam problem z pokrętłem volume w czasie grania w gry Fortnite i Valorant. Przy dotknięciu pokrętła obraz znika na kilka sekund, pokazuje się ikonka głośności i znowu po kilku sekundach powraca gra. Jak zablokować pokrętło. Dziękuję i pozdrawiam

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4 years ago
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DuleNZ
posted in Razer Support
Blackwidow elite blackout

Hi there, I tried to post a case with support but the web form is asking me to enter my phone number and since I am not in USA it will not accept it. You must have some customers outside of USA how do they get any help? Anyway , my issue is that my black widow elite keyboard will after some time of being idle just show lights but will not respond to keystrokes. Mouse that is plugged into keyboard works fine but keyboard does not. Razer software also does not recognise it. it just shows mouse but the keyboard is gone. I have to use another keyboard or to unplug and plug blackwidow to USB Any reasons for such behaviour? Since this behaviour is difficult to replicate I am afraid that shop where I bought it will reject my complains. they will just plug it and tell me that it is working fine. If it was not so expensive I would just throw it in trash to be honest, it is that frustrating. Thanks

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4 years ago
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spotBronzefront261
posted in Razer Support
Razer Leviathan Won't Turn On...Unless I Replug It In

I've had my Leviathan for about 2 years now and it's always done this. At first, it wasn't a big deal because it was in an easy place to unplug/replug the soundbar in. But, now that it isn't, it's really annoying. Is there a firmware fix or something I should know about?

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4 years ago
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TIGERSEYEDeepLilac612
posted in Razer Support
HELP PLEASE

I have a 2018 razerblade 15 advanced. This morning when I tried to turn it on the screen won’t work. It is charged and there is a constant green flash on the led indicator, razor logo and the keyboard when screen is open. The flashing appears to be timed together and consistent. Not sure what to do about it as have no warranty or anything. Can anyone help at all? Thanks in advance

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4 years ago
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SpikyPineapple
posted in Razer Support
Replacement RGB backlighting.

Hey guys, One of the lights on my keyboard is bugging out. The light under the "H" key seems to only want to display Reds, Blues and Greens. Any other colour I pick defaults to Red. For instance my keyboard runs a completely white colour scheme with only now the "H" key being Red. When I run my purple colour scheme the "H" continues to be red. It's a pretty random one and super unappealing... to my eyes...lol. I cant seem to have found anything specific about it on google yet. Im pretty sure its not a synapse issues as I have just unistalled and updated it. Can any one advise support for this or offer recommendations on how I proceed? Is there a way I can 'hard reset' it or something just incase it is software related. Brandon.

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4 years ago
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BlizzardBluebitAMBER489
posted in Razer Support
Finance

Hi there, I am living in Canada, do you have any finance plan for customer ? If yes, please recommend how can I apply for that With regards Maziar

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4 years ago
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Aimeepop19
posted in Razer Support
Chroma Connect Not Detecting Any Games

So I have a huntsman elite and basilisk and both of these devices' chromas are not connecting with games that are listed in the games that have chroma effects for razer. The game I'm currently trying to connect to is Overwatch and I've reinstalled Synapse and it still doesn't work. In my Chroma Connect tab in synapse, only chroma visualizer is coming up and it's not detecting any of my games.

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4 years ago
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rmsmoov
posted in Razer Support
Razer refusing to provide a recovery image.

Razer blade stealth 13" I contacted support and informed them that the recovery options for my system are broken. I included some basic system info including OS version info, motherboard revision and a copy of the invoice from the Microsoft store where I purchased the laptop. The invoice listed the OEM model information as well as the serial number. They responded asking for that same information as well as the s/n and model number for the power supply. Also they asked if the led of the power supply is still green and such.. They didn't respond for a few days so I reached out again ..they have now asked for all that information again stating that they have not received it.. I simply desire to reinstall my OS. I have said PLEASE many times here.. I don't understand why this is so difficult.. I just want an OEM restore image. If I have to pay for it ....fine ... Why are they making this so incredibly difficult?!

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4 years ago
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awesomeboardSienna366
posted in Razer Support
Lenovo t480 can not Razer core x &GTX 1660 supper GPU

Hi Guys I have Lenovo T 480 Laptop, which has Thunderbolt 3 port. I bought Razer core x and GTX 1660 super card. when I plug in to the system, card fan and box fan are working , but it did not detect the card in the device manager I can not see the GTX 1660. system is window 10 enterprise the latest update bios is updated in Feb This year. please help, otherwise I have to get it returned. Kind regards

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4 years ago
HeCoon
HeCoonInsider Mini
posted in Razer Support
Synapse not seeing device after latest Windows update.

Synapse 3 not seeing my Tartarus V2 after latest MS update 2004

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HeCoon
4 years ago
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Wribbin
posted in Razer Support
Is there an issue with Synapse as of now?

I use both a Razer Tartarus V2 & a Razer Nari Ultimate headset, neither of which have worked today. Starting this morning my Razer Nari Ultimate beeps, and beeps, and beeps. Its been working fine for the past couple weeks (and before this, though I didn't start using daily regularly until 2 weeks ago), but as of now no matter what I try (rebooted several times, moved the port which the adapter was connected, etc.). I came across a few other post having similar issue. In addition, since this morning, My Tartarus V2 will not work with any key mappings... That is to say, no matter what profile is selected (auto selected by running an app, or manually selected) the keys are the generic keys that are the default when creating a new profile/mapping. I will note that NONE of my current profiles match this mapping at all (I started off all my profiles by disabling every key, then manually setting each key to what I want), yet no matter what I try, I get the keys behave as if I connected

2
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4 years ago

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