Razer Support

Hello,I own a Razer Kraken V3 Pro headset and have noticed a change in how it handles the low-battery warning.Previously, when the headset was low on charge and I plugged in the USB-C cable, the low-battery beep would immediately stop, even if the battery was still under 20% and even if I was using a slower cable or port.Now, even though the headset correctly detects charging (the charging light turns on), the headset continues beeping until the battery passes the low-battery threshold (around 20 - 30%). Once it’s above that point, the beeping stops.This behavior is new, I did not have this issue before, and nothing has changed on my end except possible firmware updates. 

Hello, I recently lost the dongle for my headset. I've tried looking for a replacement online but I can't seem to find one compatible with my model, is there any way to get a new one?

I’m running a Mac (so no access to Synapse v3) and there seems to be no way to change/disable the ridiculously aggressive auto shutdown on the speakers - am I missing something? Otherwise they will have to go back - speakers that turn off every 5 minutes are not fit for purpose.

I have a Razerblade 14 (the 3080ti model) that suddenly stopped turning on. Have gone through all the trouble shooting steps, etc. and it’s not the battery as the charger works fine. It wasn’t even my daily computer and was only used to play certain games here and there. At a cursory glance, there are dozens of threads noting similar issues on this site and countless more on Reddit. The amount of cases specifically involving this model Blade are suspicious. Furthermore, the retailer I got mine at orginally, Best Buy, doesn’t even sell them anymore and the 2025 version was delayed and is now only exclusively available through Razer’s site. It makes me wonder if we sold defective laptops at a seriously premium cost. This My Razercare ended at the end of April unfortunately, and customer service just told me that they suspect it could an issue with the motherboard, which would need to be replaced for “$1,500 to $2,000”. The price of a new laptop essentially and I want to know is

Hi, I have lost the usb dongle for my Razer Blackshark V3. I have been searching online for a replacement dongle, but I can only find listings for the "V3 Pro" dongle, which I understand is not compatible with my standard version.Is there any way I could get an official replacement dongle from Razer? I’m willing to pay for it as it is out of warranty. 

Where can i a get a new dongle pleaseeee

Hi,I purchased a BlackShark v3 pro not so long ago and have had many audio issues with it.At first I had fade in & fade out sound which it seems I am not the only one having this issue but it actually stops.Now I have random crashes of the headset, sometimes for no visible reason the headset stops, I have to turn it ON & OFF again to get sound back. I already disabled low latency sound and now face some audio glitches, for example when listening to music, I have some weird glitches.I updated Synapse to the latest version as well as updating the firmware of the headset & dongle to the latest.Do you have any ideas what could be wrong? I really like the headset it’s well build and  the feature set is great, so I would really love to fix those slight annoying issues.Thanks a lot !

Where can i get a placement? I’ve looked everywhere and can’t find one. My current mic doesn’t work.

I keep seeing questions about the BIOS for this model, was there a BIOS update and we never got the notification for it? My current BIOS is a version from 2021 assuming this is the BIOS that came with the PC. I’ve also noticed that there is no BIOS update for this model listed on the razer website. 

 Hello, I received this Gigantus XXL mousepad for Christmas and after less than a month it's already peeling off, which is really poor quality. I only have Razer products and I replaced my old Razer mousepad that I've had for over 5 years and which never peeled off or broke. My wife bought a bigger one, but this isn't normal.

I am trying to reconnect my headset to a new dongle using the pairing utility. On step 2 it requires me to connect the headset to my PC using the USB cable, however I’ve learned that the 2023 version only uses that for charging; connecting to a PC that way is not supported. There isn’t an option for the 2023 version in the utility and I can’t find any info on the forums, Reddit or any other support sites. As of now I can only use Bluetooth mode, which is horrible. I am trying to avoid returning the headset but I’m stuck.

 Hello,I am contacting you regarding my Razer gaming chair. ENKI XAfter investigating an instability issue, I discovered that the spider base (chair base) is cracked on two of its arms. Because of this, some wheels no longer touch the ground properly, and the seat height varies slightly when rotating.The chair has become unstable and unsafe to use.I have attached photos showing the cracks on the spider base.Could you please let me know if a replacement spider base is available, or what solution you can offer?PS : The chair was purchased on Amazon on May 13, 2022.Thank you for your assistance.Best regards,Cyrille 

Hey everyone,I'm really frustrated with my Razer Kraken V4 headset. I'm experiencing constant static and the audio cuts in and out frequently, making them almost impossible to use. This happens both when I'm using the wireless dongle and when I'm plugged in with the USB cable, but it's significantly worse with the dongle.To make matters worse, I've also tested the headset on my laptop and I'm getting the same problem. This leads me to believe it's an issue with the headset itself, not my PC.Here's what I've already tried:Updated audio drivers: Made sure everything is up to date on my PC. Different USB ports: Tried all the USB ports on my PC. Eliminated interference: Moved away from other electronics, but no improvement. Checked for physical damage: Everything looks fine on the headset and cables. Razer Synapse settings:

Удалить устройства с аккаунта, не понравилось звучание!!!

Hello,My mouse has had this issue for a while now; I tried troubleshooting with ChatGPT but was entirely unsuccessful. The mouse works well when plugged in but when on wireless it will work for 1 second then stop for about 5, then repeats constantly. Software has been updated and have changed ports to no success. Tried reaching out to support but my warranty has ended. GPT told me this was a bad dongle connection issue, mouse is in good condition.Please help!

Hi i wanted to buy a mouse but when i try to fill address, city, …. all its fine but when i try to fill zip code its ses invalid zip code i am from Czech we use poste code. Is the zip code and poste code the same or is there difference?

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

Hello everyone,I recently started using a Razer Kraken V3 X headset and I’m trying to activate the 7.1 Surround Sound feature.Unfortunately, I can’t find the activation code anywhere. I checked: The box The user manual Razer Synapse The headset is original and fully functional, but the 7.1 activation code seems to be missing or was not included in the package.Has anyone experienced a similar issue? Is there a way to recover or reassign the activation code? Can Razer Support provide a new code if I have proof of purchase? I can provide: Serial number Invoice / proof of purchase Photos of the product and box Any help or guidance would be greatly appreciated.Thank you!

Hello, I bought Razer BlackShark V2 X headphones and wanted to register them on the website. It says the device is registered.

Dear Sir/Madam, After the automatic installation of the RazerUpdater_v1.1.1.3_S10_BOE_0B90_v4.3 update, the monitor on my Razer notebook stopped working completely. As a diagnostic measure, we connected a second external monitor, and now it only displays the attached image (see attached screenshot), with the boot/BIOS/recovery options, but does not proceed to the operating system. It is important to note that this equipment had already been replaced previously due to monitor problems, as per the support and replacement emails below in this contact. I kindly request an urgent analysis of the situation, as the problem seems to be directly related to the aforementioned update. I await instructions on the next steps for resolution or replacement of the equipment, if necessary. Sincerely.

Hi, I sent a message earlier but no one replied. I would like to confirm the change from my old number to the new one. Thank you for your attention.

I cant put the money over the game because my number is not the same as the one that appears to get the code, may I have some help? I've been for days looking forward to find a way to get to change it but still didnt work.

I would like to confirm that my old number will be removed and replaced with the new one.

I just got this new headset for the specific use of using 2 PCs at once - taking VoIP calls over Bluetooth on my work PC while listening to music or taking a VoIP call on my personal PC with the 2.4GHz dongle.I am NOT using the mic for both. I have a wired mic for my work PC and am only using the BT to hear the softphone ring, and to hear the calls. I do intend to use the headset mic on my personal PC.The BT mode works just fine in standalone mode. However, in simultaneous mode (the entire reason I shelled out money for this headset) the Bluetooth audio is choppy and awful and constantly dropping out, sometimes rapidly so it sounds like static, and sometimes just silence for several seconds in a row. No matter what, it’s never smooth for more than 2-3 seconds, and even that’s rare.Yes, I have updated all firmware for all things involved. Fully updated all the firmware and BT drivers on the PC I’m using for BT, and checked the firmware on the dongle and

Some time ago, I lost the dongle for my Viper Ultimate. At the time, I looked for it but couldn’t find it, and I’m not sure where it is. Eventually, I gave up looking. Later, I saw that it’s possible to buy a replacement dongle directly from you, but I can no longer find it. I’m afraid to buy it on AliExpress or other websites, as I prefer to pay more and be sure that the product is correct and genuine, rather than paying less and receiving something different from what I ordered. So, I would like to know where I can buy or find a new dongle.