Razer Support

Hi everyone,I’m having an issue with my Razer Basilisk X Hyperspeed and I was wondering if anyone else has experienced something similar.I’ve always really liked this mouse, it’s been great and I’ve never dropped it or damaged it in any way.However, for a while I started having problems with the battery: even with a fully charged battery, the mouse wouldn’t always turn on. Sometimes it only worked after removing and reinserting the battery or slightly moving it inside the compartment.Now the situation got worse and the mouse doesn’t turn on at all anymore, no matter what I do. I’ve already tried new batteries and checked that the contacts are clean.Has anyone had this issue before or knows what could be causing it?Any help would be really appreciated because I really like this mouse and would love to fix it.Thanks!

Razer Basilisk V3I have been using this mouse for over 2 years at this point and have never once experienced this issue. I use HyperShift constantly and have never had any issues but all of a sudden today, HyperShift on my mouse only has decided to stop working. The only way I can get it to work is by closing Synapse down completely, which makes no sense as it should work when open and not when closed.I have tried everything I can think of from a troubleshooting perspective like:Rebooting my pc Restarting synapse Disconnecting and reconnecting my mouse Checked to see if Firmware was up to date Unbounding HyperShift and bounding it to another button on my mouse Uninstalling and reinstalling synapse (which caused HyperShift to work for 2 minutes and then stopped again). I then tried to do a clean uninstall with the Razer Driver Clean Up tool and got the same outcome.I have nothing else I can think to t

Ordered off of Amazon, missing the microphone part, emptied box, checked the foam it’s not there, can it be sent to me

Hello,I’ve got an annoying problem. Whenever I open Razer Synapse, and I have the Macro module installed, my 4 key on my keyboard automatically starts and stops macro recordings. The only way to fix this is to restart my pc. (Numpad 4 still works)I’ve tried deleting all my macro’s, reset all the keybindings, reset all the profiles, reinstalled Razer and logged in with a different account but nothing seems to work.I’m running Synapse version 4.0.86.2506190916 with a Tartarus V2 and a Ornata V2Anyone got any clue as what is going on here?Now if you’d excuse me, I’m going to restart my pc as I had to open Synapse to find that version number…. 

I have recently switched to brand new Blackwidow V4 Pro keyboard and it works fine when using Synapase 3. Then i have updated to the latest Synapase 4, Chroma Apps and Axon through Razer Central then the Chroma effects from axon wallpaper effect breaks. I saw the Razer Axon is activated in Chroma Apps. In Synapse 4 the keyboard lighting is in Advanced Effects On. The wallpaper in Axon is also enabled and regenerated the Chroma effects. When applied the wallpaper, the lighting just wont show up. 

Hello, I need an replacement battery for my RZ09-03009G76. Battery Serial Number is RC30-0270. where can I buy an replacement battery? Which ones are safe (found one on ifixit for example)thanks in advance! best regardsjakob  

So i tried everything, reinstalling the synapse app, reinstlling the gamer room mobile app, delete products from gamer room and reconnect them, using lan and 2.4 Ghz network. Resetting orpducts and such but can’t add them to synapse 4. This wasnt an issue when i was using synapse 3 but when ı download synapse 4, ı couldn’t connect them, any recommendations?

Hello, I have been using the Razer Barracuda X for at least about 3 years and have never had any issues until now. I was using the headphones normally on my computer when, at one point, I got up to grab something from another room and the headphones disconnected (which is strange because I’ve done this thousands of times and the signal would even reach farther rooms). When I came back, I found that they wouldn’t reconnect to the PC, and the PC no longer recognizes the headset’s dongle (the dongle has always been in the same place and I hadn’t moved or touched it at all).I went into the Windows Device Manager and saw that the USB connection of the dongle (which is using a Type A to Type C adapter) shows a “descriptor request failed” error. I would like to know if there is any way to fix this, because I can’t use the headphones wirelessly. They do work perfectly when I connect them with the jack cable—I can hear audio—but I can’t use the microphone that way. The issue seems to

I’ve full charge my razer book 13 but it still doesn’t want to light up. I’ve press the button for 30 sec and it just does a white light for 0,5 sec and after there’s nothing more. Idk what can I do. Can u help me pls. Thanks 

How do I find out if I have a balance 

I have noticed the common issue if battery swelling with my Razer Blade 14 Model: RZ09-0370AE23-R3U1 laptop and was hoping for guidance on where to get a replacement battery?  Thank you for the help!

I am having an issue with my Razer Viper V3 Pro -  after owning it for approximately 2 weeks, the mouse has suddenly decided that it no longer wants to wake up after sleeping. It requires pressing the button on the bottom to wake up, what is happening here? 

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help me…..

Hi i have a NAGA V2 Pro and have had it connected via bluetooth, but now it does not work. If I connect the charging cable to my PC (windows 10) it works fine.  I have Synapse installed on my PC  and have tried all the suggestions on the support page. I've done the whole uninstall reinstall stuff but no luck. Any ideas?

Hello, the razer synapse app (Version 4.0. [removed by moderator] ) doesnt recognize some important apps, i bought the razer naga and the tartarusv2 because i use lot of shortcuts to improve my performance on my job but i have lot of issues with synapse that doesnt recognize some important apps, at the start i didnt returned my razer stuff because i was not too worried when it only doesnt recognize Capcut but now it doesnt recognize cinema 4d either, i have to change profiles manually and its not supposed to work like that, i thought updating both apps, my windows and razer synapse could make it work but it doesnt. My windows its not old it have maybe 1 year since i installed and its genuine, i have an norton antivirus subscription, apparently its not a virus, i only use my system to work, i only have multimedia editing apps, my system info: intel i9-12900K, ram 64 Gb, rtx 3090 24gb, win 11

how to get my free game of Resident Evil Requiem GeForce RTX 50 Series Bundle? 

I am trying to connect my Razer Deathadder Essential mouse to Synapse and I get the message that it cannot find the device. I tried plugging in different USB ports, tried reinstalling but nothing seems to work. Also, I am unable to register it as it cannot find the serial number. Can someone please tell me whether it is a fake product? Thank you. 

Can you turn off the horrible sound when first switching on or at least have the volume turned down 

Hi I purchased a new Razer Barracuda Pro headset but my PC is not recognizing the dongle. Can you please help P/M RZ04-03780100S/N IN2224D17101302

Bom dia perdi meu código de acesso do meu fone kraken (som surround 7.1som surround 7.1)preciso ativar novamente e estou tendo problemas. pode me mandar o código ? tentei localizar pelo sinapse mas não deu certo. se tiver algum video ensinando pode mandar eu faço

My Razer Viper V2 Pro mouse is no longer recognized either through the wireless USB adapter or through the USB-C cable. The problem occurred yesterday when I was using the mouse and charging it at the same time, and the next day, the connection with the dongle was lost, but then it reappeared, and after a few hours, the connection was completely lost, and now the mouse is not detected by the system either through the wireless USB adapter or through the USB-C cable. Since then, the mouse has not been detected by any device, and it does not display any charging or power indicator.I have already tried the following without success:Reinstalled Razer SynapseTested a different cable and USB portTried the mouse on another computer

Hi, recently i got the problem that my internal 4k Display only runs on 1920x1200 i dont have any higher option anymore. I tried multiple clean installs of the Graphics Driver etc. After gedevice manager it says unknown display device. Can anyone pls send me the driver for the Display (NOT THE GPU). Hope anyone with a working Book13 reads this. Thanks

I just bought a Razer Siren V3 Microphone and a Kraken Kitty V2 Pro headset. I ave uninstalled and reinstalled the synapse 4 and chroma program multiple times and rebooted my PC multiple times and the programs are still not detecting the devices. This really stinks because I also ordered a new Razer keyboard that should be in tomorrow but I don’t know if it will even show up in the program!  

I have a  Razer Blade 16 - RZ09-0483TWH3 and for some time no sounds are coming out of the speakers.  Bluetooth earbuds are ok.All drivers seem to be fine, I have uninstalled and restarted the PC several times.Then I read, in the Razer website, that for models 2023 or older, the spatial audio version should be 2.6.5.  Checked mine and the version of the THX Spatial Audio Driver is 10.0.26100.1. I wonder how can I get the older version 2.6.5?Thanks for your help 

Compre un Razer Viper V2 pro por tienda mia y me vino sin dongle, estoy compitiendo en un videojuego y quiero aprovechar al maximo mi mouse nuevo. ¿donde puedo conmseguir un dongle y cual seria el precio?