Razer Support

Hello, I broke my Orochi V2 wireless dongle, and I’d like to buy a replacement.I checked all related threads here, and it seems like for the last 3 years customers are being told to sign up for a notification, because it is not currently available.And true enough, I cannot find it anywhere on the spare parts section.Is there any way to buy a replacement (shipped within EU)?Because the bluetooth mode will not suffice.My laptop is sluggish af when it comes out of sleep, and I only use wireless mode.Thank you for your time.

I bought a barracuda x chroma a while ago and while using it the mic has broken I’m wondering if I can get a replacement even if I must pay for a new one Serial Number is (*removed by moderator)

Hello,I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.Here are the troubleshooting steps I've already tried: Confirmed the earbuds are fully charged (the charging case shows a green light). Verified that the HyperSpeed USB dongle is connected properly. Checked the PS5 audio settings and set the audio output to the connected headphones. The PS5 recognizes the earbuds as connected, but I still don't get any audio. When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds. I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear a

Today i bought deathadder v4 pro and i plug in and updated mouse and keyboard and from this time randomly keyboard stop working  it still lighting but not responding i need to unplug keyboard and plug in and the n it works agfain from a while

My razer viper v4 pro dont pass of 52% , battery falls and i tried all the recommendations that i found on the FAQ and support from razer

Hello, I have had my Razer blackshark v2 for years (since 2021) and had the slowly worsening issue of my ear pad coming off. I have looked everywhere for a way to have this fixed before I have to attempt to glue the pads back on once they fall off. Razor’s answer to the question for other people are just buy a replacement and follow our guide which their guide has no “how to” on how to get the actual attaching bracket or bit that the newer ear pads connect to. So if anyone has any link to something or found a solution other than buying a new headset that would be great. Heck if Razor actually acknowledged the fact they had done this and would give an actual fix that would be great.This is the only issue I am having with my headset other than that everything works great!

Hello! I was told a while ago that my product was covered under warranty and that it would be a free fix. However I then had a kid and also moved to a new apartment. Needless to say I’ve been a little distracted and therefore my products shipping has been delayed. Where do I send my product for repair/replacement? Serial number: (*removed by moderator)

After update firmware keyboard randomly stop response only lighting only help unplug and plugin. Tried driver clean uninstall synapse and not helping    AddHad 0 problems before update and add deathadder v4 pro. When problem shows mouse still normally works.

So, today i was playing alrright, but suddenly my nari ult disconnected, when i went to check, i noticed that my headphones were not available on synapse, so i tried to reconect the dongle, but nothing.I tried on a diferent computer, but the problem remains.Sometimes the dongle connects but as soon as i play some audio, the audio plays for half a second and the headphones disconnect.I tried to fill for warranty but razer says the Nari Ultimate are not available for warranty.Does anyone have the same problem, or a fix?

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

I bought a second hand Tartarus V2 a while back and noticed the bottom row (16,17,18 and 19) didn’t work. I thought the key mechanism or the PCB underneath must’ve been dirty so I took it apart to clean it. After cleaning it with alcohol on cotton swabs and letting it dry, I noticed that now the 12 through 15 keys didn’t work. So I took it apart again to clean it again and make sure all parts were put back correctly… Now all that works are the 1 through 6 keys (The wheel, D-pad and 20 key always worked).Beginning to remark a pattern here. It goes bad from bottom right to top left, anybody encountered this issue before? Any help would be greatly appreciated! 

Need to buy a RC30-03420100-R3M1 or equivalent hypderspeed dongle to replace the one i lost for my deathadder v3 pro. How can I do that? I don’t see it in the product page of the razer Malaysia site.

Hi, I have a Razer Blade 15 and I have my power settings for "Closing the lid" set to "Do Nothing" for both on battery and plugged in, so my screen does turn off when I close the lid and laptop still functioning but when I open the lid back up, the screen never turns back on but the laptop is still functioning. I know this is the case because first of all keyboard light is on without me needing to do anything else and also when I force my laptop to hibernate through power button and turn it back on, the progress from before is saved. A similar situation also happens when I change the “Closing the lid” setting to “Sleep”, when I open the lid back up I can see that my Windows Hello Face Recognition is trying to scan me because of the red light flashing but the screen again never turns on. This remains to be the case until I force the laptop to hibernate or do a hard reset. Any support would be appreciated.

Hey everyone, dealing with a frustrating power issue on an older Razer Blade 15 Base Model (i7-9750H / RTX 2060) and looking for some diagnostic insight.The laptop started randomly cutting power instantly out of nowhere. It was doing this even when the original battery was still connected, which is why I eventually removed the battery. Now, running strictly on Aacwall power, it still does the exact same random hard shutdowns.Complete, instant power cut at completely random times. It is not a thermal issue cpu emperatures are totally fine when it happens.

Like the title says i couldn't connect kishi v2 to samsung s23 fe. On the internet a lot of people says it should be compatible. I've tried some other phones like samsung galaxy a36 and xiaomi mi9 and it works on them instantly. My phone doesn't recognize kishi at all

Hello, I have a Razer Barracuda X (2022), model RZ04-04430. The USB-C wireless transceiver (RC30-0378) has stopped working and is not detected by Windows at all. I have tested it on multiple USB ports/computers. I would like to purchase a replacement RC30-0378 wireless transceiver. My country is India. Could you please check whether a replacement transceiver is available in India and advise me on the purchase/replacement process?

I accidentally topped up my account using a different region code. I kindly request you to transfer my account and balance to the Turkey (TRY) region, or assist me in using this balance in the Turkey store."

Hi, I recently purchased the Hyper polling Wireless Dongle as the one that came with my Viper V3 Pro has broken after a few years of wear and tear (most likely from unplugging and plugging back in to charge the mouse). Unbeknownst to me the Hyper polling Wireless Dongle listed in the Razer store is incompatible with the Viper V3 Pro. I was wondering if maybe I could swap it out for a replacement dongle that is compatible with my mouse.Thanks,

Hello, I need to try and purchase a replacement microphone for my Blackshark V3 Pro. After looking through the forums, I was advised to post here to try and buy one directly. Thank you!

Hi,I’m having an issue with my Razer Naga V2 Pro using Razer Synapse for Mac.The mouse itself works correctly and Synapse detects both the mouse and the interchangeable side panels. However, Keyboard Function assignments on the side buttons do not work at all.For example, if I assign keyboard key 1 to side button 1, pressing the button produces no input in TextEdit, World of Warcraft, or other applications.Interestingly, assigning Launch Program to the exact same side button works perfectly. This confirms that Synapse is receiving the side-button press and can execute actions from it.What I have tested:All requested Synapse macOS permissions are enabled, including Accessibility and Input Monitoring. Tested both the 12-button and 2-button side panels. Tested wired USB and wireless connections. Tested a completely new Synapse profile. Tested with US/ABC and Danish keyboard layouts. Updated Naga V2 Pro firmware from 2.50.05 to 2.61.01. The issue remains after rebooting and power-cycling t

I have a Razer Tartarus V2 Mecha-Membrane Gaming Keypad. I have used Razer Synapse to configure some of the keys:6 → 6 11 → G 16 → V 17 → Y (German keyboard)These bindings are working correctly with Synapse running: they are giving the correct input into World of Warcraft or a text editor. However, the joystick does not. The joystick is on default: However, when quitting Synapse, the joystick starts working perfectly fine in all applications!The custom bound keys revert to their default as expected. Unfortunatelly, the workarounds described in similar threads (see below) are not restoring functionality: switching to 8 Directions mode and binding up,down,… to the arrow keys with disabled “corners” looses the ability to move diagonally same, but adding “up-left”-key macro and similar to the corners makes movement clunky: switching from “up-left” to just “up” requires moving the joystick to the center Previously I was using another workaround: rebinding the 4-directions joystick to the ar

Hi ​@Razer.Aero ,I'm following up on the Viper V4 Pro phantom movement thread, which was locked to move the conversation to PMs. I can't start a private message from my account my inbox has no option to compose one  so I'd appreciate it if you could message me first.What I've already done, as you suggested:- Updated the mouse and dongle to the latest firmware- Re-paired them with the pairing utilityThe issue is still happening: with the mouse completely still on the desk, it randomly reports movement, which makes the YouTube/Netflix player controls reappear over fullscreen video and keeps the system from going idle.I have the serial number and proof of purchase ready to send you privately whenever you open the conversation. Thanks!

So far, I've waited through 4 firmware updates and yet dpi downshifting has not been patched and a workaround has not been provided, I also haven't even seen much discussion of it. Is there any hope, or should I look to rma/sell right away?

I have an annoying problem with razor cortex.   Everytime I run a game, I get a popup saying that “Microsoft Edge can’t read and write to its data dictionary,  and then the path to c:\users\username\AppData\Local\Razer\Razer Cortex\UICache\11.11.0.7\Main\EBWebView.   The issue is the the username is not the current user but the computer admin account.   Where can I find the setting to correct this path to the correct user account?   I have been running Cortex for a while without any issues but recently I had to reinstall my computer and this has been happening ever since.   I am running Windows 11.   I think there’s a legacy setting somewhere that is referring to the previous install but I don’t know (and can’t find) where this is set.   I tried reinstalling Cortex but no luck.

Hello,I have a Razer Blade 15, model RZ09-0351, and I am experiencing several hardware-related issues.The first issue is with the keyboard. Some keys have stopped responding completely.The problem started some time ago with only the M key. Initially, all other keys worked normally. More recently, additional keys have stopped working, including T and Backspace.The affected keys do not respond at all. I have already tried:Restarting the laptop. Removing the keycaps and checking/cleaning underneath the keys. Testing the keys directly without the keycaps. Testing the keyboard in Windows Safe Mode. The same keys still do not work there. Entering the BIOS.Since the problem started with a single key and progressively affected additional keys over time, I am concerned that this could be a hardware issue involving the keyboard matrix, keyboard flex cable/connector, or another component responsible for reading the keyboard.There is also another issue that started recently: when I want to turn on