Razer Support

My Razer Atheris RZ01-02170 keeps going on the upper left corner for no reason whatsoever. I haven’t dropped it nor there is any dirt on the sensor and I have every driver uninstalled and updated many times and the problem persists and it drives me nuts. Is there anything I can do?

I just bought my first ever Razer mouse, wired Razer Basilisk V3, and randomly left click event occurs in Counter Strike. I may accidently knife my teammates a few times, I exposed my position once when clicked on wheel and it fired. I never had such an issue with my previous mouse. Is it faulty mouse? What should I do with it?

My wolverine V3 pro is almost a year old to date and it doesn’t charge consistently when plugged in. I’ve tried multiple cords and they all have the same issue. I think the issue lies in the usb-c on the controller as it has started to come loose and have a slight “wiggle.”   I feel like this may be a defect as I’ve never dropped my controller. I use the charging cord that came with my controller and when I use it I keep it wound up a bit since I don’t need a bunch of slack. The only thing that makes sense is that the cord may have weighed the port down causing it to come loose.  Is there anything that can be done warranty wise? I know it sounds like a wear and tear issue but I feel like a premium product like the Wolverine pro would be a bit more sturdy. Any advice or support is greatly appreciated!

Razer Deathadder v3 Not Working – Request for Assistance Good day ! Razer Support, My 1-year-old Razer deathadder v3 mouse has been experiencing recurring issues where it becomes unresponsive and is not recognized by Synapse. At first, unplugging and switching USB ports temporarily fixed it, but over time, the problem worsened. Recently, it takes 20–30 minutes before it starts working again, and now it has completely stopped working despite all troubleshooting efforts (USB port changes, driver updates, restarts, etc.). Please note that the mouse was never dropped, smacked on the table, or mishandled in any way. It has always been used with care. I’d appreciate your advice on how to resolve this issue. Thank you! Razer Support 

I'm having a problem with my Razer Blade 14 (2024) laptop. The front LED indicator light no longer illuminates except when it's in sleep mode. I've tried completely discharging the battery and then fully charging it, but there's no light indicating that it's fully charged. Has this happened to anyone else here?

My 1 month old (!) deathadder v4 already has a squeaky mousewheel. I could blow air into the mouse wheel the first time this happened to fix it but it has now started to squeak again and it’s more resilient. Is there any other way to fix it? Serial Number: (Removed serial number)

Attempted to hook up razer core X EGPU  (RC21-01310). with Nvidia 3080 installed into GPU. When connected on right side USB-C of laptop EGPU is completely dead and undetected on thunderbolt program. When connected on the left side USB-C the EGPU will turn the fans for case and card on and prompt the windows notification of left side not being a thunderbolt port. Both USB-C ports on computer can charge devices (ie phones, headphones etc.) Tried all the normal troubleshooting and installing correct drivers but at a standstill due to gpu not even turning on. Intel drivers are up to date as well.Verified EGPU and case are fully functional on separate computer (Razer 14” 2025) so the cord, case, and gpu are ruled out. Am I missing something software related or is it a hardware failure?  

Hi everyone,I just bought a brand-new Razer Basilisk V3 X Hyperspeed from Amazon. I’m using it in 2.4 GHz mode because of the better responsiveness. In everyday use the mouse works perfectly, but in Fortnite it sometimes fires on its own with the left-click—even when I’m not touching the mouse.Here’s what I’ve tried so far, with no success: Lowered the polling rate from 1000 Hz to 500 Hz and then 125 Hz Reset Razer Synapse Uninstalled and reinstalled Razer Synapse From what I’ve found online, this might be a factory issue with this model. The problem only happens in Fortnite; I don’t see it in other games like Rocket League or Overwatch, nor during normal desktop use.Does anyone know a fix? Or should I just return the mouse and get a different one?Thanks a lot!

I am curious, are there plans or any existing workarounds to support the Deathstalker V2 Pro keyboard on macOS (latest version, e.g. macOS Sequoia v15.1.1 at time of this writing)?  Looking forward to your replies!

I recently bought the Ornata V3 X keyboard, in the French layout. The letters and separate numberpad work correctly, however all the symbol keys, as well as the number keys on the main keyboard are inversed. So, if I want to type the symbol on the top part of the key (the one you would normally use shift for), I tap normally. For the one where I would normally NOT use shift, I have to hold shift for.This makes it incredibly confusing to type with, and I have only found fixes that involve inversing ALL the keys on the keyboard, not only the symbols and numbers.How do I fix this? Usual fixes suggested (turn off Synapse and all Razer/keyboard input programs, uninstall/reinstall, different USB ports, update pc) do not work.I am unable to update firmware (downloaded and ran file but “Update” button is greyed out) and I cannot access Razer support (chat keeps sending me back to the page where it asks for my name/email/SN even after filling it out many times), I can’t find an email address or

I absolutely can not wrap my head around how to fix this issue. I’ve tried different cables (was using the original Razer cable that came with it to start), different USB ports (3.0 and 2.0), different computers, tried deleting all razer applications and reinstalling, turning off Nvidia Overlay, made sure XBOX gamebar wasn’t using it, quit discord, also even tried Process Explorer Search to see what is using the webcam and came back with nothing.  HOW DO I FIX THIS!? 

Hi. Will Razer ever release Blade 18 with rtx5090 64gb ram 4tb ssd in UK soon??? I was going to purchase that specific product but its was unavailable and I’m dying for it

Hello,  I saw a thread on here with the same question. Is it possible to purchase a new wireless adapter/dongle that would work for my PS5 Wolverine v2 pro? I lost while moving, sadly.  thank you! 

Anything I bind to any keys on my Tatarus V2 does NOT work.I’m trying to change keypad ‘16’ to CTRL and it simply does not work.I’ve reinstalled Synapse, reset device, etc.Instead, what Synapse does is apply a virtual ‘ghost press’ of the buttons I’m trying to map to the keypad.Meaning, any button I map to it, is then somehow being virtually pressed constantly. Nothing I map to my device works at all, and Synapse is to blame.Despite anything I bind to any button, it is only the default function that happens when pressing any of the respective keys on my device.I cannot game until you fix this.

Help Please. I am able to connect by bluetooth and the doggle from MacOS to Kraken Kitty v3 pro. However, I want is the kitty with chroma lights. I can’t seem to have the razor apps or apple to recognize my headset and i get [ No compatible devices detected. Please connect a Razor Chroma device or enable “Chroma-connect” in supported third-party device software. ]

I have been using my Razer mouse for about 3 years without any issues. However, after turning on my PC recently, the mouse stopped responding completely — none of the buttons work and the cursor does not move. The RGB logo lighting still works, and the DPI switch button on the bottom also works.At first I thought the mouse was broken, but when I plugged it into my laptop, it worked perfectly. So the issue seems to be specific to my PC.On the PC, the mouse is not detected by any software, including Razer Synapse. I also tried updating drivers and reconnecting the device to different USB ports, but nothing helped.Could you please advise what I can do to resolve this issue?

Hi, I'm have trouble with a black screen when I try to return my computer from hibernation, even though I have a second monitor on the TB4 and Dynamic Display Switch mode enabled in the BIOS. Does anyone know how to fix this?

Hi,I recently picked up a Basilisk V3 X Hyperspeed to use for my work.  I've installed the latest version of Synapse.I'm using it for engineering/drafting with Autodesk's Revit software.I'm trying to map very simple 2-key keyboard macro shortcuts such as:"MV" for move. and "AL" for align.In Synapse, I'm using "Text Function", and I type in the text string "AL".Just as a sanity check, I test this out in Notepad and it seems to work.Within Revit, I'm testing it inside a text box, and it also seems to work.Unfortunately, in a Revit plan view, the key press on the mouse is not working. As an additional check, In Synapse, when I use "Keyboard Function", "Key Recording" and record a single key "J" for join.  That single key does seem to work in the Revit plan view. So I’m seeing a bit of inconsistency here. I'm unsure if this is a Razer Synapse problem, or if it's an Autodesk Revit issue. Because it’s a simple 2-key macro, it should be fairly straight-forward?Maybe I'm just using Synapse wro

Can i still get this skin? if so what product to I need to buy to get it or is it a set dollar amount? I’m not finding that information. 

My Razer Opus X would not turn on after i installed the firmware from Razer Audio App

I’ve made an order today but made a mistake my address is kaisareias 16 but my name is papadopoulos theophilos please fix that in my order. Thanks for reading.

When i enter my informations and serial number to enter the chat with the chatbot, the information filling page pops up again and it wont work, i searched for an email to contact razer directly but cant find any.I needed help to replace a part on my chair that is sinking down slowly while i play. 

Purchased a product from the store recently that included my skin for Battlefield 6, yesterday I did get the actual product in the mail but haven’t gotten my skin yet in the email. Still says delivery in progress  

Good evening, recently ive been playing battlefield 6 quite a bit. anytime i close the game to watch youtube or simply another game my mouse will lag on my home screen, in game my mouse works fine. unsure of what to do, ive updated the drivers and such but my mouse still lags pretty hard, Mouse is a Razer Viper V3 Pro, any help is appreciated. 

Pls held did not have 7.1 activation code