Razer Support

Why doesn't it support the THX profile?It clearly says it supports it on the website,but in reality, it doesn't. 

Dear Razer Support,I own a Razer Blade 16 (RZ09-0483, Intel i9-13950HX, RTX 4080) and I am experiencing serious issues with the sound and microphone.Issue description:Whenever I play any kind of audio (for example YouTube videos, media players, Zoom meetings, or any application that sends or receives audio), the entire system starts to stutter and lag.The sound is audible, but it continuously cuts in and out, and the whole system becomes stuttering.When I stop the audio playback or stop using the microphone, the system immediately returns to normal operation.In the Voice Recorder app, recording automatically stops after a few seconds with the message:“The connection with the audio input source was interrupted.”I have already tried many suggested fixes found online, but nothing has resolved the issue.Here is what I have already done:

I am interested in purchasing the Razer Pro Click V2 Vertical Mouse.  When I go into purchase it a green rectangle comes up on the bottom right of my screen saying I can get $10 off on my order.  Yet, when I click on it nothing happens. I did read that if you sign up for the newsletter you get $10 off an order of $99 or more and this mouse is $119 so I signed up for the newsletter.  Yet I never received a email with promo code.I later saw an ad on the Razer site saying if I create an account on the Razer website, I get $20 off on my order so I created an account. Yet I have yet to receive an email with that promo code.So how do I get this $20 promo code or $10 promo code?

Already updated drivers, BT disconnects aswell, wiring not working either.Warranty went off on September and now is failing...

I recently purchased razer barracuda x 2022. everything is great and i use it with thx spatial too but there is just one problem. when i am using the headphone for a couple hours (4-5 hours) audio starts to glitch and couple seconds later it gives no sound and i cant use it unless i restart my computer. what is the cause of this, i couldnt figure it out for days so i decided to ask to the forum, if any of you guys experienced similar things can you tell me how to fix this issue or should i just get another with warranty?

just wanted to know its real or fake and wanted to know to how to check warranty 

I have a razer blade pro with a gtx 1080 from 2017 (RZ09-01663) and I am having issues using the thunderbolt port to hdmi output to another monitor. I have tried:rolling back to various versions of nvidia drivers before 512.95 updating windows updating intel drivers updating thunderbolt drivers power cycling (since the laptop has no battery anymore) bios setting thunderbolt to no security changing laptop power options from battery life to performance, vice versa  unplugging/replugging the monitor from power different cables (+ confirmed dock + hdmi functions with another laptop) everything except factory resetting the laptop since it has important documents and files.Nothing has worked. According to chatgpt, it believes this model can not support dp-alt mode because there is no iGPU:Razer made a few rare configurations of older Blade models where

orochi v2 maus kullanıyorum atlama yapıyor ve cs 2 oynarken özellikle kendi kendine sağ sol tık yapıyor yardım  

I just got my mouse brand new, when i put the dongle in the computer and switched the mouse to 2,4 mode it worked for at most 1 minute before it stopped working. Then it switched between being connected to unconnected until i took the dongle out. Bluetooth works fine and i have switched batteries multiple times, i got the sound notification everytime a usb connection gets pulled out or in and i can hear it disconnecting. 

Does anyone have the same problem? When entering the game there is no notification that the profile has switched, it is the same everywhere. It is very inconvenient to turn off and see if the profile has switched. If there is a solution, please give it?

Thinking about buying "Razer BlackWidow V4 Tenkeyless HyperSpeed - Orange Switch" but I'm thinking about getting Yellow Switch Add on for it but I don't really want to do swapping switch myself so…Are they (Razer company or such) going to swap the switches from default Orange to Yellow before sending it to me?

i have the blackshark V2 pro and i purchased a splitter as mine did not come with one and any time my headset is wired in to my pc all audio is played through my microphone i have checked almost everything i could find to solve it so please let me know if you have any tips this is insanely frustrating

I recently got a razer hanbo from Amazon returns products. It completely works and i'd like to use it. However i am missing basically every bracket or mounting equipment for it and with the support saying it's out of waranty of course. I have no clue where to get replacement mounting parts. Mainly trying to use it with am5 to say that also.

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

Hello, I am a user of Razer Naga Pro RZ01-03420100. I have started experiencing an issue with double-clicking on the scroll wheel button. How can I resolve this problem?

I lost access to Google Authenticator. I can't use my account.

I tried to register the Razer BLACKSHARK V2 X and it said they were already registered even though I just bought them.

Dear Razer Support Team,I hope you are doing well. I would really appreciate your support with a hardware issue I am having.My Razer Core X Chroma has stopped being recognised over Thunderbolt, although it still provides power. It previously worked without issues with my Dell XPS 13 (9305) and an NVIDIA GPU installed.The original Thunderbolt 3 cable was knocked and appeared to be damaged, so I replaced it with a new Razer Thunderbolt 4 cable (0.8 m) https://www.amazon.co.uk/dp/B09TGBF6DK?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1The new cable works for charging, but the enclosure is no longer detected as a Thunderbolt device.Product details:Model: Razer Core X ChromaRegion: United Kingdom  Current behaviour: Core X C

Hi all, usually I don’t turn off my PC and just let it go into sleep mode. After waking it up everything is normal. As soon as I log into my account the LED’s on the Blackwidow V3 stop working. Keyboard itself is working fine.LED’s on my Razer Basilisk V3 Pro remain on so its just the keyboard.For now its only fixable by restarting the PC. Razer Synapse is currently on the Version 4.0.86.2511180837Mainboard: ASUS TUF Gaming B760 Plus If you have any idea or need more information please let me know

Every time I restart my PC, for Synapse 4 to detect my Blackshark V2 Pro headphones I need to either unplug and plug USD receiver or restart Synapse. It probably is because I use both headphones and speakers actively switching between them in Windows. But I didn’t have such issues with my wireless headphones from other company. Is it just me? Does it just work like this and that’s it? Can I submit it somewhere for Razer to fix it as it’s clearly a bug.

Can’t use Synapse (not available for my Linux system) to turn autosleep off. It’s driving me crazy.Any suggestions?

Hello everyone.A few days ago, I bought a Razer DeathAdder V3. The mouse itself works great, but the software has problems shutting down Windows 11.So what did I do?I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! My system:Windows 11 Home versionVersion 25H2Installed on ‎12‎11‎2025OS build 26200.7171

Hello. I am trying to register a Blackshark V3 headset but there is no sticker on the product or box as shown in support resources. There are numbers embossed in to the left earcup but none denote s/n. There is IC, FCCID, CMIT ID and a sequence of letters and numbers starting R-R-RAZ- Which is which and why is everything so unnecessarily irritating?

Access to this program was lost due to the reinstallation of Windows. How do I get the activation code if the product has already been registered? The instructions say to log in to Razer ID and register the product, an absurd situation turns out. Thank you for your help.

My pc was failing to power on at all. Swapped the power cord, tried other outlets...nothing! Finally I start to unscrew the case and see i didn't take the USB dongle out, so I did. I plug it in, press power button and 💥  BOOM powers out immediately! Looked this up. How is it possible a usb dongle is capable of controlling the entire power supply to a computer?! Once I realized it was the issue I thought back and realized that my games have been crashing, the mouse is glitch too. I have only ha this mouse about a month or so. Only reason I bought it is bc my Razer deathadder mouse scroll wheel stopped working! Come on Razer,you'll really need to get it together man! All of my equipment and hardware is Razer. .but now after all this I'm really starting to consider an entire brand change! Also, my mice need to be replaces! And I'm not savvy enough to mess around with power supply and graphics cards etc. So eventually I would've had to buy a new pc. What would've happened then? If I did