Razer Support

hello, my chair armrest fell off and i need a new one, however the warranty has expired, and i dont have a plan. Im willing to pay, i just need to know if this is possible. Serial: (removed for security purposes) Product number: RZ38-03720300-R3U1 I would be willing to fix my own armrest, but it came off like this, so i cant unscrew anything to get to the screws to be able to screw it back in to the arm. perhaps a whole new arm including the armrest would just be easier/faster to install 

I’m stuck in some stupid loop with the AI, and it won’t start a conversation with an agent. I was chatting with one already, but a local storm caused enough of a disruption to power to cause the lights to flicker and restart my modem. Now, I can’t get past the AI to be able to chat with an agent again. 

Hi, recently i got the problem that my internal 4k Display only runs on 1920x1200 i dont have any higher option anymore. I tried multiple clean installs of the Graphics Driver etc. After gedevice manager it says unknown display device. Can anyone pls send me the driver for the Display (NOT THE GPU). Hope anyone with a working Book13 reads this. Thanks

Hey guys,  I would like to discuss undervolting topic.  I’m very satisfied with my Blade 14. Finished BG3, KCD2 on it. Not sure but pretty positive that my GPU temperature is around 83-87 degrees when fully loaded from the very beginning. The chassis gets extremely hot in the area up the keyoboard. The back is lifted about 1cm above my desk.  So I was just thinking that for better longevity of my 4070 it would be better to sligtly alter the Voltage curve.Does anyone have some kind of ideal curve which is stable and drops down the temp a bit without affecting performance too much? Cheers and happy gaming David

Hi, I have latest firmware and Synapse software for my brand new Razer BlackWidow V4 Low-Profile HyperSpeed. I use it in wired mode. When I lock out my windows 11 from desktop using the windows + l key combo, the letter "l" (as in like) keeps spamming my windows login password field. I fix it by flicking the switch on the keyboard from wired to wireless, then back to wired. Or just not running Synapse app.Anyone else have this issue?  

Dear razer support.I cannot connect the device to synapes 4 which leads to not detected mouse,cannot optimize my mouse and most importantly my poling rate is 125 hz and i cannot change it to 1000hz for better gaming. Do you have any solution or giving the synapes 3 download, bacause google said razer essential rz01-0385 can only be used on razer synapse 3.

When I register my headphones, I get a “This product is already registered”I don't know where to write it on the website.

I have just purchases the razer kiyo v2 quarts, I plugged it in and it does not appear in the razer synapse app, when going to device manager it is there, i updated drivers to USB camera, restarted my pc and it still doesn't show. I downloaded the firmware updater and it says to plug in the camera. The microphone on it is working, when i test audio through windows setting and select it as microphone it plays back audio. No led showing on camera to indicate its on or anything. 

I recently bought my Raiju V3 controller, but it has a problem in charging where it wont charge even with the included cable, it only show a yellow light for a split second and gone. The only way it shows charging is when its connected to my PS5, but after leaving it overnight, the battery power is still the same as last night.

Ran BIOS Updater v.1.08. It wouldn’t run until I disabled Hello and Virtualisation/Bitlocker features. Then it ran but failed to conclude successfully. Now when I power on, I get the Razer logo and the three key sequences F1, F9 and F12 showing. Can’t press any keys to make anything happen. All I can do is press Power on for 15-20 seconds to turn it off. There are no issues with hardware and it has had little use since purchased in June 2024. I can’t believe the Razer updater has bricked my laptop. How do I recover functionality please?

I have a Wolverine V2 Pro and the only time I can get it to work is when it is in wired mode and it is connected by wire to either my PS5 or PC. I can’t get it to work wirelessly with the Hyperseed dongle. On the PC side, it sees the dongle, and sees that it’s for the controller, but no inputs from the controller is detected. I have updated the firmware on both the dongle and the controller and it still isn’t working. I’ve checked to make sure that the settings are correct in the back of the controller, still no help.Does anyone else have this issue or had this issue? Any fixes that anyone knows? Thanks!

Hello I recently bought a Razer Blackshark V2 Hyperspeed headset and I'm having a problem. In certain games that make my PC run harder than usual, the sound cuts out. The only way to get the sound back is to turn the headset off and unplug and replug the dongle. I'm plugged into the back of my PC. Do you have any ideas? Thanks in advance

Hello Razer Support,I have $50 in my Razer Gold Wallet but I cannot make any purchases because my account does not have a Two-Factor Authentication (TFA) method set up. My current Apple ID and phone number are not accessible, and I am unable to receive the verification code. I would like guidance on how I can either activate TFA or use my wallet balance safely.Thank you for your help.

When I try to launch the 7.1 surround sound software it tells me that my account does not have it enabled though I have registered my peripheral, please look into this matter as resolve it quickly. I really want to experience the headphones to the fullest

Hello Razer Support,I have $50 in my Razer Gold Wallet but I cannot make any purchases because my account does not have a Two-Factor Authentication (TFA) method set up. My current Apple ID and phone number are not accessible, and I am unable to receive the verification code. I would like guidance on how I can either activate TFA or use my wallet balance safely.Thank you for your help.

After i installed the razer synapse 4 update, i have issues with the mic being muffled, its up to a 100% but it keeps going down to 93, then 58 then 40 and so on, until its almost down to 10, people i talk with say they cant hear me proper because of this and i constantly have to put it back to 100, but then a few seconds after it starts going down again, its like it dont wanna stay on 100, ive tried everything and other people has tried helping, we are out of solutions now and its very frustrating as i keep getting muffled when i talk and it ends up with people not hearing me. Does anyone else have this issue or is it any way to fix it?Below you can see its supposed to be on 100% but it keeps going down all the time, sometimes it stays on 100 and everything is fine, and then it starts going down again and people cant hear me. All the other settings are no issues with, its just this one, ive tried to fix it any possible way i can or know of but it keeps happening.

I’ve had my Razer Blade 15 for quite a while and it auto updates drivers every once and awhile  (along with windows updates) but my WIFI is no longer working and it looks like the BIOS has never actually updated -  I disabled secure boots and turned off Windows 11 Core Isolation -but when I run the latest updater, it says there is nothing to update - Do I need to step through each BIOS Update from 1.0.0 ? There are only 2 updates (1.1.2 and 1.1.3) available from Razer Support pages.  When I run either as an admin user, they both give the same message “Dete

My Razer chair replacement arms are splitting, is there a replacement for this ? 

Hello Razer Support,5tgv and down keys not working. it keeps typing 5tgv continuously. Please look into this issue.

Hey guys, just wondering if anyone knows where I can get a pair of the replacement ear cushions for my Razer Kraken V3 Hypersense. Have been using them for about 1 year and 6 months and the leather on the left ear cushion is starting to fall off. Also, am from Malaysia. Thanks!

Dear Razer Support Team, I recently purchased a Razer BlackShark V2 X headset and encountered an issue with the activation code. The package included the headset and accessories, but the activation card was missing. When I attempted to register the product, it showed that the activation code had already been used, which prevents me from accessing the advertised features such as 7.1 surround sound. I truly enjoy the headset and appreciate its design and performance. However, I would love to experience the full features that were advertised, especially the surround sound, which is one of the main reasons I chose this product. For your reference, I have the product ID and serial number available and can provide them to assist with verification. I kindly request your guidance on how to obtain a valid activation code or the proper steps to activate the product. Thank you very much for your support—I am excited to fully enjoy the Raz

Hi, I am looking to buy a replacement base part for my Iskur XL chair, I am aware that it is out of warranty so i am ok with buying but it doesn’t seem to be on sale anywhere in the razer site. Is there a way to purchase? 

I purchased the Spatial Audio software, and I can't find my link to download the software. I can't find anything to help me. reading a bunch of faqs doesn't do a thing. What I need is for a human to actually email me the link to the software, and I can also attach back to the receipt for the purchase. 

Hello, thanks for your time. I have a Razer Blade Pro 17 2016 Product No. RZ09-02202E75 which has a battery that has bloated and become dangerous to use. A replacement attempt has already been made with an aftermarket battery which was defective. Would we be able to figure out a genuine replacement for this laptop so I can continue using it? Much appreciated  

This is my first time owning a razer mouse and I got the Deathadder Essential. It says synapse 4 has support for it, but every time I launch the app it says no device found