Razer Support

Was playing until it suddenly stopped working, only had this mouse for a month and it just feels like I just wasted so much for it to last that long. Pls tell me there is a way to fix it without having to get through the shell and or maybe I hit a certain key combo that just randomly disabled it.

Hello recently my wireless dongle just stopped working out of nowhere considering this is your product and it's stopped working can you please send me a replacement, even i cant find it no where els it's for a Turtle Beach PS5 STEALTH 600 WIRELESS GAMING HEADSET but i use it on pc.

Hi,I am using Razor BlackShark V2 Hyperspeed and  dongle just stopped working. Where can I buy a replacment? Br, Grega

Amazondan alınan razer beyaz renkli mouse çalışmıyor giriş kısmı bastırınca çalışıp kesiliyor çok beğendiğim bir ürün kullanamamak beni üzdü öğrenci halimizle yurtta çalışma ve arkadaşlarla oyun oynamaya çalışıyorum 1 haftadır beklediğim fare bozuk geliyor ;) ne diyebilirim ki indirimli almıştım bir de ...

So I’m having issues with my deathstalker v2 pro keyboard as it its refusing to charge when connected to my pc with the official cable.I went onto the site to get support and it says I am out of limited warranty, even though I have registered the keyboard with my razer id and only purchased it from a valid retailer 31 Aug 2025 (less than 3 months ago). That can’t be right can it?Pretty sure the limited warranty on keyboards is 2 years. Please correct me if I am wrong.

I have a razer viper 8k, and it was working fine until today, where the right mouse button just suddenly stopped working. All the other buttons work fine. Any idea how to fix? I've tried plugging it back in, restarting my computer but somehow the right mouse button is still broken. Sometimes it seems to "come back" where the right mouse button starts clicking again but it quickly breaks again. No idea why that happens. Any fixes i should try? I think I've had it for quite a while now though.. 

Hello,  I’m wondering if I am able to just purchase a battery from razer for my 2025 14 blade because it’s faulty, and is stuck at 0%, I only got it 4 months ago and I have warranty so is that an option? I would love to enquire about a new battery because, living in Australia, It would take significantly longer to send my faulty laptop back to an authorised hub and for Razer to install a battery themselves.  Thanks 

Hello i cant update my Bios with the Bios updater software. The update button is grey. Is there another way to do it or could anyone help me in another way?Thanks in advance!

Good evening,I bought an Enki in January of 2022.  It’s been great to me all this time.  Today, I sat down and I heard a loud POP and then a screw fell out of the bottom.  I looked at it and saw that the base was broken (opened up a bit) and then the screw was broken.  Sheared at the tip.  I obviously don’t have any sort of warranty… Dunno if its even safe to sit in at this point.  If I can purchase a new base mechanism… Hope that there’s some advice here.  I look forward to hearing from you.  

I have Razer Basilisk V3 X Hyperspeed which i like but i do have one issue, the placement of the button to switch between devices. I use one for work and one for home use. The problem is I need to lift the mouse every time, couple times a day then sometimes in dark environment guess which way to push the button to have it on correct device. After some time you just wonder, shouldn't that be just much easier??? Can somebody at Razer make future upgrades to this?Allow device switch in synapse key programming to be able to do it with any of top keys- that would be awesome! Move device switch button to the top of the mouse and make it lid so you know which device it is connected to - great start would be how it works on Logitech M720 TriathlonI hope something can be done!Cheers! 

I purchased a razor black shark v3 x hyperspeed for Xbox(RZO4-054202)not so long ago and so far it’s been great. But I tried to play arc raiders and noticed none of my friends could hear me but I can hear them. When I speak the game is picking up my voice shown by an icon over my profile. Xbox parties and Discord work fine i can hear them they can hear me etc. I Haven't tried any other games to see if this problem reoccurred. Other headsets work fine with arc raiders just not this one. Iv tried to see if an update was required but there is none available for this model. Has anyone got a fix for this would be much appreciated.

Hello, I have made sure that the firmware is updating. But unfortunately my mouse constantly disconnects randomly, and the disconnect sound from Windows doesn’t play. It will randomly stop being recognized on Razer Synapse aswell, and only starts to work again if i turn it off then on again but it happens frequently. Along with that, the mouse skips a lot and seems laggy. I’ve had this issue for a while but it stopped for a couple months then came back. 

Hi, just bought Basilisk V3 mouse, and I encountered an issue, in which I cant normally move my mouse from one window to another.i have 4 screens, with this setup for years (layout https://imgur.com/a/1hIuBN3) I cant cross at all normally between screen 1 ↔ 2, 3 ↔ 4, 1 ↔ 3. Other screen pairs require huge speed. I have connected the mouse to different USB computers I have restarted the computer multiple times Razer Synapse version is 4.0.86.2510220630 (newest) I have all snap windows 10 features disabled using older mouse (non razer), works just fine I can move the mouse to specific window (‘breaking the barrier’) by greatly increasing mouse move speed, but I'm not going to fight with mouse all the time screens are positioned perfectly in windows 10 settings, I can see it by dragging some window. It cross

Id like to check balances on my gold card

Hello,I’m experiencing an issue with my Razer Barracuda headset on Razer Synapse. The headset is detected by Synapse, but none of the features work. I can’t access or adjust any settings, and THX Spatial Audio is also not working.I have tried restarting Synapse, reinstalling the app, reconnecting the headset, and updating all drivers, but the problem still continues.Could you please investigate this issue or provide a fix?Thank you.

I bought a v2x headset and registered the product in the Razer system, but the activation code hasn't arrived for 2 days. Where did I go wrong?

Even  though i put the correct Serial number and Product number it says Product number invalidCan you help me register it? 

I keep getting the error "There was an unexpected error, please reload the page and try again" and not receiving the sms code

I have two things I need help on and when I went to reach out to Support, I had to enter my serial number. My number was verified and my warranty is active but when I click the “Submit” button, nothing happens.  I’ve tried on different browsers, devices, different serial numbers with active warranties, and cleared out my website data and ensured extensions were disabled. A URL preview doesn’t show up when I hover over the Submit button so it seems like the button isn’t connected to an action or URL. Right clicking on the button doesn’t bring up any URL options like “Open in new tab” Insider seems to be my only way of reporting this problem; Can someone help me fix this or get a hold of customer support? 

Hey team, I just got the new Razer Thunderbolt 5 Mercury dock so I could have 3 monitors. However, the 3rd monitor isn’t working.Tested: 1. When I unplug 1 monitor the one not working starts, then re-plugging the monitor that monitor doesn’t start.2. Lowered the resolution size down3. Changed the refresh rate4. Tried with macbook pro (latest model with thunderbolt 5) still only 2 monitorsSpecs:Using thunderbolt 5 cables to each monitor3x Asus ProArt monitors

新しい製品をアカウントに登録したいのですが、すでに登録されている場合はエラーが発生します。アクティベーションコードがほしい レイザー ブラックシャーク V2 X　S/N：(Removed Serial number)P/N：RZ04-03240100-R3M1Translates:I'd like to register a new product to my account, but I'm getting an error if it's already registered. I'd like an activation code. Razor Black Shark V2 X Serial Number: (Removed serial number) P/N: RZ04-03240100-R3M1  

Just updated to Synapse 4.Now my devices are now lighting up as a christmas tree. I don’t want that.I opened Chroma, but there I get a message that Razor Axon app is currently controlling my device’s lightning.My questions:1 - How to do lightning settings in Axon?2 - How to get control back to Chroma?

Hello,My Razer Leviathan V2 is stuck in a USB firmware failure loop and I need the USB-only recovery tool.Details: The soundbar goes into DFU mode (solid red Source LED). Bluetooth mode works and the updater says Bluetooth firmware is already up to date. The official updater then asks me to “switch to PC mode,” but the USB firmware fails every time. After failure, the bar immediately drops back into DFU mode (red Source light). Windows detects the device in DFU mode when I connect via USB, but the public firmware updater cannot complete the USB update because it forces the Bluetooth update first. This is the known Leviathan V2 issue where the USB controller firmware becomes corrupted and the public updater cannot recover it, because it requires Bluetooth-first updating.This requires the internal USB-only firmware recovery tool

Since the release of Windows 11, no solution has been provided and users have been victimized by Razer. Support for Windows 10 has been discontinued recently and there is still no solution! The sound effects that work in Windows 10 do not work in Windows 11. I contacted Razer support SEA HQ headquarters and they said they would solve the problem, but no solution was found and the same problems still persist. Even though there was nothing wrong with my headset, I requested a replacement upon the advice of the Razer SEA HQ representative. And they replaced my headset. But the problem still persists! Razer doesn't want to admit there's a problem with Synapse 4! Synapse 4 installs THX drivers in Windows 10, but it does not do this in Windows 11!  I asked Razer SEA HQ to give me the Razer Barracuda Pro drivers, but they insisted that Windows Update installed it automatically. If it is installed automatically, why can't I see an application related to THX in Add/Remove Programs in Windows

Hello.I have a ASUS Rog Laptop and use a mouse Deathadder V2 Hyperspeed and it stopped working 2 days ago after 1 year (ish) of use.at first it still worked for clicking, but not moving the cursor, but it lasted less than one hour, now is dead in the water.I updated driversI reinstalled Synapse 4I reinstalled the driversI rebooted enough times, with and without wi-fi workingI run the cmd, as admin and run DISM checks in all 3 variants, and SFC/scannow In Bluetooth and devices it show up as DA V2 X if set in bluetooth and is “connected” but does nothing, if i put it on 2.4 (as it always has been in this working period) shows as Razer Deathadder V2 Hyperspeed “Driver error” and does nothingIn Device Manager it shows as HID-Compliant Mouse (and Razer Deathadder V2 Hyperspeed if connected with Bluetooth) but has the error:“Windows cannot load the device driver for this hardware. The driver may be corr