Razer Support

 2.4 GHz Razer Dongle Shows Connected, But Mouse Won't Connect (White Light Blinking)Hello Razer Support,I’m experiencing an issue with my Razer DeathAdder V3 Pro and its 2.4 GHz wireless dongle. The dongle appears to be connected properly (it shows up in Device Manager without any errors), but the mouse won't connect to it. The mouse is stuck blinking a white light and isn’t responding. Here is some additional context and the steps I’ve already taken to troubleshoot the issue: System Information: Windows: Freshly installed, clean system. Razer Synapse: Latest version installed. Dongle: New 2.4 GHz wireless dongle. Issue Details: The dongle is recognized by the com

We have confirmed that the Razer blade 18 2025 is currently being distributed in the United States and other countries. I confirmed that the 14 and 16 were released in Korea this year, but I'm inquiring because I was curious about the blade 18 2025 not being released in Korea. 

I am using Synapse 4. The Keyboard cannot properly store any profiles locally. Every time when I restart the PC, profiles might not work or snap tap might be disabled. Then I need to open Synapse and press on using Synapse over the keyboards settings. When I select to use the keyboard settings and look at the profiles, it seems very suspicious that always the ISO DE specific keys never store the changed actuation points and possibly this could result in the entire profile not syncing? Other weird things are that the keyboard always stays on 99.27% storage space and this never changes. And a lot of times the syncing of profiles is stuck at 20% in Synapse. Is there anything I can do to have the keyboard remember the local storage and sync properly with Synapse?

Hello, My Razer BlackWidow V4 Pro (75%) OLED screen has stopped working entirely. I’ve tried everything: I reinstalled Synapse, reinstalled the drivers, did a firmware update, and I even made sure in Windows that USB power settings don’t turn off the lighting. I’ve tested it in Bluetooth, wireless, and wired modes, but the OLED screen just no longer shows anything. The keyboard still responds to commands like volume up and down from the keys, but the screen itself is completely blank.

I made some changes to the profiles on both synapse 3 and 4 for Huntsman v3 pro tkl, but every time I restart the PC, all the information is lost. It seems that the keyboard does not retain anything in the onboard memory. Something is not working and it is already getting frustrating. I have been trying to find the problem for a day and I have no explanation. Sometimes I can't even change the profiles using the fn + pgup/del/end/pgdn key. I really don't know what else to do. I reset the keyboard, reinstalled razer synapse, deleting absolutely everything from the disk and the artifacts. I am seriously thinking of returning it. For this money, it seems like a joke.I've found people who have been complaining about this for a year now and still haven't found a solution. Razer, please take action.

I have a problem with the viper v3 hyperspeed mouse, when using it, the mouse freezes, does not respond to movement, can change the sensitivity to very high, suddenly the cursor changes to a different place by itself, what could be the problem?

Ok so i had a deathadder v2 hypershift, it got this annoying issue of draining batteries rapidly, like i didnt even last 2 days or so, but i had though that it was because of this one time it got wet. SO since i really lieked the mouse i decided to buy it again. but oh alas, THE SAME ISSUE like bro wtf do i do even

Hello - I got this Razer black widow v3 mini hyperspeed, i got it for christmas from my brother, i opened it and set it up, i bought the mouse 2 years ago and know how to configure it well enough but, i was doing some tests on it and it rgb lights just started turning off on their own and when they did turn off i couldnt type on the keyboard, even in use - i thought it was just a bug so i tried playing minecraft but when i hold my w to go forward the keyboard turns on then off and it stops my input on my keyboard, i dont know why its doing this, my brother told me that he bought it brand new, it was just on 20 dollar less sale for black friday - i wanted to know if i did something or something is faulty with the product, if so ill probably throw it away, since i dont think i can return it and get a new one because it was online buy and it was on sale or whatever

Hello Razer Support Team,I have been using my NAGA V2 Pro together with the Mouse Dock Pro without any issues until recently, when a connectivity problem surfaced. The mouse now experiences noticeable latency whenever I attempt to move it after idling, and it does not respond to the first few clicks.Here are the details of the issue:Firmware for both mouse and dock are up to date. The mouse works perfectly when connected via cable, with no latency observed. Both the mouse and dock are detectable in Synapse when connected by wire. The same latency issue persists when using either the Hyperspeed dongle or the Mouse Dock Pro. After unpairing the mouse and dock, the dock is no longer able to detect the mouse.I have already tried basic troubleshooting steps but the issue remains. Could you please advise on further troubleshooting steps or confirm if this may be a hardware/firmware issue?Thank you in advance

Blade 16 2024 model (RZ09-0510), purchased less than 8 months ago. Over the last few weeks, it's become increasingly impossible to play any game (or use most applications for any length of time) because of the constant crashing. The exception codes in the Application event log are usually 0xc0000005 or 0xc0000409. Also get RADAR_PRE_LEAK_64 errors. The length of time it takes from launching a game until the crash varies - sometimes it will crash during loading, sometimes it will run fine for 20 minutes. Fixes I have tried over the last couple of days, in no particular order (may not be an exhaustive list):Running games on various different graphics settings (e.g. Total War Warhammer 3 on Low and Ultra)Running older games on the integrated Intel graphics instead (crash behaviour is the same as running newer games on the 4070)Running games on various compatibility settings (no change to crash behaviour)sfc /scannow (usually crash

I asked a question on reddit and this pretty legit account said he could help me with my problem and to share my case number. Is it ok to do so?

I lost my authenticator after resetting my phone I don’t have my backup codes.I can still log in with my email/password but cannot pass 2FA.

Hi,Could not find any thread related to my problem. I’m playing WoW through lutris or steam (tried both to see if my problem would be resolved in another context) on a Pop_OS! 22.04.Problem is, when I press one of my 12 buttons from the mouse, it start freezing the game for 1sec and after multiple uses it end with my game totally crash. It is 100% linked to the use of these button as I can reproduce the crash easily.Does anyone have an idea why this could occur ?Thanks !

I’m using a Razer Huntsman Mini under Windows 11, on the previous version to 25H2, the FN keys worked flawlessly.One update later and it doesn’t seem to work any longer. I’ve reset the keyboard in the Synapse app and of course rebooted Windows a couple of times after the update.I’ve tested the built in keyboard in my laptop and the function keys in it are working fine, it’s just they keyboard.I’d appreciate any troubleshooting steps you guys can come up with.

Hello,I put in the unit number when I ordered my item on December 8, 2024. But when I checked the order status today, the delivery address doesn’t show the unit number. Will it still be delivered to the unit number it’s suppose to?I tried to make a mock purchase, and it showed the unit number in the delivery address, so I am wondering why it didn’t show up on my Dec 8th order. Is there anyone I can contact to confirm the address and unit number? I would like to make sure that it reaches the recipient in time. Please and thank you. :)

No matter what I do and no matter how many times I reset the Basilisk V3 the default profile that says default profile and the one that used to always start when the computer started never seems to be the default profile. It always seems to be my profile for call of duty. why? I have even disabled it from automatically switching to it when the game starts. This is really annoying when I load into windows and try to use the side buttons when on the internet. If I switch back to the default profile and my computer goes to sleep, it will default back to the wrong profile every single time. I am about to throw this mouse into the trash and by a Logitech since I have never had issues with that mouse. I know its not something that I have done because I have set this Basilisk V3 up so many different ways with it doing the same thing with the same profile. I dont import my profiles, I completely redo them all. I cant be the only one having this same issue with this mouse becau

Hello, i recently adquired the Kraken V4 headsets, while everything works fine when in 2.4. ghz mode, whenever i plug them via USB charger, the volume becomes a bit lower than in 2.4. mode, the difference is about 10% but noticeable.Has this is happened to someone?

Good morning. I have a question about the RAZER WOLVERINE V3 TOURNAMENT EDITION controller. Does it have mechanical or membrane LB and RB buttons? Thank you.

I just tried to connect my Razer Viper V2 Pro mouse with the dongle but it does not connect. Any USB port I have did not recognize the dongle, even tried it on several laptops and none can recognize it. The mouse works fine when I use the cable directly to the PC. Unfortunately I do not have any warranty anymore. I would love to use the dongle because my PC is next to the TV and the cable is not long enough. Also having a cable throughout the living room does not go well. Is there any possibility to get a replacement @Razer support?Please help….

I am currently using a Razer DeathAdder V3, and unfortunately, the USB cable has been damaged. I would like to ask if there is a way to repair it or if I can purchase an official replacement cable. Could you please advise me on the available options for fixing or replacing the cable? I’m located in Vietnam and would greatly appreciate your guidance on how to proceed.

I typed in my product serial number for my brand new blackshark v3x hyperspeed headset bought directly from razer and the auto activation tool says the product is not eligible when the activation site says it is eligible.  Please help

I have an Iskur gaming chair that doesn’t appear to have a serial number on it. How do I get in touch with someone to get a replacement? I’m not looking for a free one, I will pay for it, it’s just not clear on how to order one.

Product: Razer Nari Ultimate (RZ04-02670)Serial Number: HN2123D09005863Description:Dear Razer Technical Support Team,I am contacting you regarding a serious connectivity issue with my Razer Nari Ultimate headset. The headset cannot be used wirelessly and does not appear to be recognized by my PC.The core issue is: The wireless USB dongle (RC30-0267) appears to be either defective or completely non-functional. Troubleshooting steps already taken:  Driver Issue (Initial Problem): When I first plugged the dongle into my Windows 10/11 PC, the system failed to install the correct drivers, showing a "driver error." The headset is not visible in the Device Manager under "Sound, video and game controllers" or "HID devices." Clean Installation: I performed a

Synapse 2 is no longer supported, so now my Razer Tiamat 7.1 V2 cannot be used? It is not supported in Synapse 4, and when I install Synapse 3 it makes me upgrade to Synapse 4. My Razer Tiamat 7.1 V2 is a paper weight now?

Hi!! I lost the little type c dongle along with the usb adaptor, i tried to look for some dongle’s online but not sure if they will work with what I have? Was wondering on what to do next please help i also read a thread with the same issue as mine and he was told to send a message via “pm” along with the serial number. Not really sure how to “pm” you guys