Razer Support

Good afternoon, have recently bounght your laptop 2025 - 5070ti with AMD processor and from very begining had issues with Synapse program. Every time during the shutdown pop up the window with message that first need to be Synapse program closed, which happened after few seconds and laptop shutdown. But 3 days later suddenly the laptop start rebooting straight after shutdown so there was no way how to shut it down.Have managed to put the laptop to the factory settings, reinstalling the windows, after that I have tried to install synapse and during instalation the Microsoft Edge popped up and opened like 1000+ windows, so I have deleted the synapse completely and since then it seems to be okay but would like to ask others if I am not missing something, since the laptop is still in Warranty so would like to know what you think.Thank you for your time

Compré una tarjeta en bitrefill y no quiere canjear ellos me dijeron que me pusiera en contacto con razer Gold 

Hello all …The battery of my Razer Blade 15 Advanced Model (Mid 2021 - RZ09-0409) is completely swollen and does not work. Of course my notebook is out of warranty and I want to buy a new battery, do you know what the proper replacement would be?. I couldn’t find the exact replace number, which is Model RC30-0367, and:Rated Capacity: 4221mAh/65WhRated Voltage: 15.4VLimited Charge Voltage: 17.6Vare there any compatible model to buy instead? (I heard that the RC30-0248 could be a replacement model for my Razer)thanks all!!!(I’m in Chile, South America ...)  

Tough this happened last time few months ago ( 4-5) , i tried few times to migrate to 4 from 3, but it wouldnt switch profiles automatically to the games linked in the profiles, so i ended up rolling back to synapse 3. Any fixes for this recently?

yesterday on the 15th of october i updated my razer blackshark v2 pro 2023 edition, and after that everytime i open a new tab and interact with it so that it makes sound its loud to deafening levels and then after some seconds it goes down to the normal volume again. This has never happened before the update

Along with the buggy mousepad, when I press sleep laptop just takes me to lock screen, when I close the lid the laptop stays on, it was like this out of the box as well I have been defaulting to just shutting it down but as we know that’s not good for system health

Hello, I just bought a refurbished razer iskur. Everything is working fine, but the handle to tilt the chair is bent inward, pressing against the seat. As I said, it still works as intended, but it’s leaving a mark on the seat and I was wondering if there’s a way to try to fix it 

Recently Ive lost my razer viper ultimate dongle, but Ive been using the cable however I want to use wireless again, where can I buy a replacement??

I bought this back in 2022, but haven't used my PC much. Started using my PC again lately and have downloaded Synapse 4, ever since then my ARGB controller is showing no sign of life. Has anyone had this problem, and can it be repaired? Or can i buy a replacement. This product seems like a lot of money for such little time i have used it and now it has failed after using a new system. Never had any issues with previous version of Synapse

i lost my old mobile number and i forgot my backup code. now i cant top up using my account because i need otp from my old mobile. anyone can help?

Hi Razer support ; after today windows auto update this driver , my razer viper 8k start cant working properly ! keep disconnect and cant detect device ! any solution for solve this ?

I'm experiencing a very specific issue with my Razer DeathAdder V2 Mini: it works perfectly in Windows and other games, but only in Valorant and Fortnite it keeps disconnecting and reconnecting repeatedly. I've tried literally everything but the problem persists. Troubleshooting Steps Taken (No Success): Clean Windows installation Default Windows drivers (without Synapse) and updated Synapse Manual driver reinstallation Disabled mouse acceleration (both in Windows and in-game) Tried all USB ports (2.0, 3.0, no hubs) Updated mouse firmware Reinstalled Valorant and Fortnite (verified files) Tested mouse on another PC (same issue) Support Contacted: Valorant and Fortnite support redirected me to Ra

I request that you change my phone number for two-step verification because I changed my number, purchased a code, redeemed it, and I can't use my email:(removed), please if you are already going to exchange, exchange for the number (removed)

no clue honestly it’s been about a day since i bought my mouse and attempted to verify my account, im 80% sure the problem is the software, so how do i fix this? 

Hello. I’ve never posted on here before but here goes nothing. I have had my Raptor 27 monitor for about 2 years now. My monitor decided yesterday to not power on at all. I was using my monitor just fine the day before that with 0 issues. From playing games, to using Discord, to streaming I’ve had 0 issues with this monitor. Is there a replaced power adapter that I can purchase from Razer? I’m hoping that it just needs a new one. I unplugged everything, plugged everything back into their respective ports and I even tried a different surge protector for my power adapter. Nothing. No power no nothing. I’m not sure what to do at this point. 

I have a Razer Wolverine Ultimate controller, and I find that the mappable buttons are fragile, especially the M3, M4, M5 and M6 buttons. I am looking for a replacement set of those 4 specifically. The M2 broke too, but I had another broken controller that had that part intact so I swapped it out. The controller works fine otherwise so I'm just trying to replace these parts. This controller specifically is well beyond warranty, however if I'm unable to replace these buttons I have little interest in buying another Razer controller in the future due to how easily these mappable buttons break. Thanks

Hello! I am writing this to report that I am unable to register the razor kraken v4 x I purchased today. Thus, I can’t use the 7.1 feature.  

Hi, is there any way to replace/ buy new wireless dongle for the Barracuda X (2022) black?

Hello. I’ve bought a mouse Viper V3 Pro and been using it for 1 and half month already. I’ve noticed that i never got a chance to see my mouse at 100% and i’ve been doing some tests. I’ve already drained all battery so i can charge without using it so i can see how fast it goes but after like 8 hours, the mouse only goes up to 50%. Does anyone have some solution to this?I done some search about this problem at this forum and i think it affets a lot of people. I really need to understand how to fix it or i’ll need to send to waranty.PS: My firmware version is now at 1.14.0.0

Hi, mid game this brand new razer viper v3 pro keeps disconnecting I have to connect it to the wire then remove it and it works again but this is a pain during gaming any fix or should I return it to the store ? and am I eligible for a replacement ?    I purchased this last week from Jarir Bookstore in Kuwait . Thanks 

Looking for a suspicious log in to go away. 

Dear Razer Support Team,I hope this message finds you well.I am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Bangladesh and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing.Email Used for Registration: I have no IDEA which email.Looking forward to your support.

i need help because i have to replace some of my keyboard keycaps

I have a dell Precision 5530 with windows 11 Pro laptop and I am unable to get the “VirtualBox Host-Only Ethernet Adapter” connect to my internet.  I have seen many youtube and  google searches and unable to solve the connection issues.  I know my infrustructure works since the Thunderbolt 4 Dock Chroma replaced my Dell docking station.  I Have put my Dell back and every thing is working again.  When I resetup the Chroma the lan does not work.   I am looking for suggestions to resolve this issue. 

What are the differences betweenRZ03-03930300-R3M1 and RZ03-03931100-R3F1 ?